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Frequently Asked Questions
What does my Hola Car Rentals booking in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the counter when I rent a car in Fort Lauderdale through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Fort Lauderdale Airport to the rental car counter?
All major rental companies at Fort Lauderdale-Hollywood International Airport (FLL) are consolidated at the Rental Car Center (RCC) at 600 Terminal Drive, Fort Lauderdale, FL 33315. How you reach it depends on which terminal you arrive at.
- Terminal 1: Walk via the Concourse B pedestrian bridge on Level 2 directly into the RCC. The walk takes approximately 5 minutes.
- Terminals 2, 3, and 4: Take the free RCC shuttle from the lower level curb. Shuttles run 24 hours a day, 7 days a week, typically every 10 minutes. Door-to-counter time is roughly 10 to 15 minutes.
Once inside the RCC, go to your brand's counter. Avis is on the 3rd floor (open 24/7), Budget is on the 4th floor (open 24/7), Alamo and Enterprise are on Level 2 (5 AM to midnight), Dollar is on Levels 2 to 4 (4 AM to 1 AM), and Hertz is on the 3rd floor (4 AM to 2 AM).
Allow 30 to 60 minutes from the time you land to the moment you drive away, accounting for baggage claim, the shuttle or walk, and counter processing.
What documents do I need to pick up a rental car in Fort Lauderdale?
To collect your rental car in Fort Lauderdale, bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid, unexpired driver's license in the main driver's name.
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license, not instead of it.
- Passport or government-issued photo ID, especially important for visitors arriving from abroad.
- Physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
- Your booking confirmation (email on your phone is generally accepted at Fort Lauderdale counters).
- Round-trip flight or cruise tickets may be requested from foreign visitors.
A name mismatch between your license, passport, and credit card is one of the most common reasons a Fort Lauderdale rental desk refuses to hand over the keys. Make sure all documents show the same name as the main driver.
Are there extra airport fees when renting a car at Fort Lauderdale Airport?
Yes, renting at Fort Lauderdale-Hollywood International Airport adds several mandatory surcharges on top of the base rate. These fees are collected by the rental partner on behalf of the airport and local government, and they typically make on-airport quotes 20 to 30 percent higher than off-airport alternatives.
- Airport Concession Recovery Fee (ACRF): A percentage of the base rental revenue, typically 10 to 12 percent at Florida airports including Fort Lauderdale, charged to recoup the rental company's concession payments to the airport operator.
- Customer Facility Charge (CFC): A flat fee per rental contract that funds the Rental Car Center facility at Fort Lauderdale Airport.
- Broward County rental taxes and state sales tax: Applied on top of the above fees and itemized separately on your final receipt.
If you pick up at a downtown Fort Lauderdale location instead of the airport, you avoid the ACRF and CFC entirely, though local taxes still apply. The trade-off is that you will need to arrange your own transport from the airport to the city pickup point, adding roughly 15 to 30 minutes to your arrival process.
How do tolls work when renting a car in Fort Lauderdale?
Florida's toll roads, including those around Fort Lauderdale, are almost entirely cashless. They operate using the SunPass and E-PASS electronic systems, with Toll-by-Plate (license plate photography) as the fallback for vehicles without a transponder.
Your rental car in Fort Lauderdale will already have an electronic toll device or plate-based billing set up. At the counter you choose one of two options.
- Unlimited toll package: A fixed daily rate, approximately US$11 to US$15 per day in Florida, covering all tolls during your rental regardless of how many gantries you pass.
- Pay per use: You decline the package. If you drive a toll road, the charge is captured via Toll-by-Plate, billed to the rental company as the registered owner, and then passed to you with added administrative fees. Some companies charge an additional daily processing fee on any day you use a toll road.
Toll charges often appear on your credit card days or even weeks after you return the car, because toll agencies process invoices in batches. If you plan to use your own visitor toll pass in Fort Lauderdale, tell the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5 percent of your total booking value for tolls paid. See the next FAQ for details on how to claim.
Can I get cashback on tolls paid during my Fort Lauderdale rental?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which refunds up to 5 percent of your total booking value for tolls you pay during your Fort Lauderdale rental.
Here is how the reimbursement is calculated. If your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
To claim after returning your car in Fort Lauderdale, email [email protected] within 30 days of vehicle return. Include the following in your message.
- Your Hola Car Rentals reservation confirmation.
- A copy of the rental agreement signed at pickup.
- A receipt or statement showing the toll charges paid, such as a toll provider invoice, a final rental invoice with an itemized toll line, or a transponder statement for the rental period.
Use the subject line: Tolls Cashback - HOLA followed by your confirmation number. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the security deposit for a rental car in Fort Lauderdale?
When you pick up your rental car in Fort Lauderdale, the rental partner places a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
For standard car classes at Fort Lauderdale locations, typical holds run approximately US$300 to US$400 on a major credit card. Premium or specialty vehicles may carry higher holds. The exact amount is set by the rental company desk and can vary by brand, vehicle class, and season.
- Only a physical, major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit. Debit cards, prepaid cards, and virtual card numbers are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank before traveling to Fort Lauderdale to prevent fraud blocks on a high-value in-person authorization.
After you return the car, the hold is released by the rental company. Your bank or card issuer controls when it reappears on your available credit, which can take up to 15 business days.
Do I need an International Driving Permit to rent a car in Fort Lauderdale?
It depends on your license. In Fort Lauderdale, a foreign driver's license is generally valid to rent and drive, but an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
If your license is in English or uses the Latin alphabet, an IDP is recommended but not strictly required at most Fort Lauderdale counters. Carrying one can prevent delays or refusals if a counter agent cannot read your license.
- The IDP is a translation booklet only. It is invalid without your original license and will not be accepted on its own.
- Obtain your IDP in your home country before traveling. Issuers in the United States such as AAA do not issue IDPs to holders of non-US licenses.
- All additional drivers at the Fort Lauderdale counter must meet the same document requirements as the main driver.
If you are unsure whether your license qualifies, bring an IDP as a precaution. It is a low-cost document that can prevent a significant problem at the Fort Lauderdale pickup counter.
How do I add an additional driver to my Fort Lauderdale rental?
Yes, you can add an additional driver to your Fort Lauderdale rental, but the process must be completed in person at the rental counter. The additional driver cannot be added remotely by phone or chat alone.
At the Fort Lauderdale Rental Car Center (RCC), the additional driver must be physically present at your brand's counter, such as Alamo or Enterprise on Level 2, or Avis or Hertz on the 3rd floor. They must present a valid driver's license and any required IDP, and they must sign the rental agreement.
- If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost.
- If the additional driver is not included in your rate, daily fees apply at the counter: Avis, Budget, and Payless charge US$13 per day (maximum US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (maximum US$189); Alamo, National, and Enterprise charge US$15 per day.
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup.
Only drivers listed on the Fort Lauderdale rental agreement are covered by the vehicle's protections such as CDW/LDW. Anyone not named on the contract who drives the car may void that coverage.
What is the minimum age to rent a car in Fort Lauderdale?
In Fort Lauderdale, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge on top of the base rate.
- Avis and Budget: young-renter surcharge applies for drivers aged 21 to 24. Travelers from Latin America and the Caribbean may qualify for a fee waiver on eligible Hola Car Rentals rates. Check your booking confirmation to see if the waiver is shown.
- Hertz, Dollar, and Thrifty: young-renter surcharge applies for drivers aged 21 to 24.
- Alamo, Enterprise, and National: young-renter surcharge applies for drivers aged 21 to 24.
Vehicle class restrictions also apply in Fort Lauderdale for under-25 renters. Categories such as full-size, SUV, minivan, convertible, luxury, and premium are typically restricted to drivers aged 25 and over. Economy, compact, and intermediate sedans are generally available to younger renters.
All renters, regardless of age, must present a valid driver's license and a physical major credit card in the main driver's name for the security deposit at the Fort Lauderdale counter.
What are Fort Lauderdale's downtown one-way streets and how do they affect driving?
Fort Lauderdale's downtown road layout can be confusing for first-time visitors because of its rigid one-way street pairs. Unlike many U.S. cities with two-way grids, the downtown core uses counterflow arterials that force drivers to plan routes carefully or double back frequently.
- Andrews Avenue runs southbound through downtown Fort Lauderdale.
- Third Avenue runs northbound, forming the paired return route.
- Both connect into two-way arterials such as North Flagler Drive at the edges of the one-way zone.
If you miss a turn on Andrews Avenue heading south, you cannot simply reverse direction on the same street. You must navigate to Third Avenue and loop back, which adds time and distance, especially during busy periods.
Additionally, Powerline Road, a major north-south corridor through Fort Lauderdale parallel to I-95, was reduced from six lanes to four with added bike lanes. The narrower travel lanes can feel tight for drivers accustomed to wider urban highways.
Before driving in downtown Fort Lauderdale, review your route on a navigation app and note which streets are one-way. Setting your GPS to avoid U-turns can help reduce confusion in this part of the city.
What fuel policy applies to rental cars in Fort Lauderdale?
The standard fuel policy for rental cars in Fort Lauderdale is Full-to-Full. You receive the car with a full tank and must return it full to avoid charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your Fort Lauderdale rental, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
- Before returning the car, refuel within approximately 10 miles of the return location, whether that is the Fort Lauderdale Airport Rental Car Center at 600 Terminal Drive or a downtown location. Keep your receipt showing the date, time, and station address.
If you return the car below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee.
For after-hours returns at the Fort Lauderdale Airport RCC, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.
How does car rental insurance work in Fort Lauderdale?
Rental car insurance in Fort Lauderdale involves two separate protections that cover different risks. Understanding the difference before you reach the counter helps you avoid paying for coverage you already have or declining coverage you actually need.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other people or their property.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Fort Lauderdale. Some U.S. states require a minimum level of liability to be included, but not all do. Florida is a state where coverage levels and requirements vary, so reviewing your confirmation carefully is important.
- CDW/LDW does not cover tires, undercarriage, roof, or personal belongings.
- Only drivers named on the Fort Lauderdale rental agreement are covered. An unnamed driver who causes an accident may void the coverage entirely.
- Report any incident immediately using the number on your rental agreement. Delayed reporting can invalidate a claim.
Check your booking confirmation to see which protections are included in your rate before arriving at the Fort Lauderdale counter.
Is travel assistance included with my Fort Lauderdale car rental booking?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and it can be useful if something goes wrong during your Fort Lauderdale trip, such as a medical emergency on I-95 or a breakdown far from the city center.
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident in or around Fort Lauderdale.
- Compensation for luggage lost by the airline on your way to Fort Lauderdale.
- Flight cancellation insurance.
To activate assistance, call the 24/7 line at +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready (format: HOLA followed by your booking number), along with your location and a description of the situation.
Important: this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage. Check your Fort Lauderdale booking confirmation for the exact terms, limits, and any exclusions that apply to your specific reservation.
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