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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

After landing at Québec City Jean Lesage International Airport (YQB), where do I go to pick up a rental car—are the desks in the terminal or in a separate area?
Picking up your rental car at Québec City's airport is a convenient and streamlined process. The car rental counters for all major agencies are located directly inside the main terminal building on the ground floor. After you collect your luggage, simply follow the overhead signs for “Car Rentals” or “Location de voitures.” The vehicles themselves are parked in a dedicated, multi-level garage that is connected directly to the terminal, making it a short, covered walk from the counter to your car.
If I arrive at YQB late in the evening, what’s the easiest way to navigate from baggage claim to the rental car pickup without missing signs?
Navigating YQB late in the evening is typically straightforward, as it's a modern and well-signed airport. Once you have your bags, look for the universal pictogram of a car and key, along with text for “Car Rentals.” These signs are prominently displayed and backlit, making them easy to spot even when the airport is quieter. The rental counters are all grouped together in one area on the main level, so you won't have to search through different parts of the terminal to find your agency.
What’s a realistic plane-to-keys timeline at Québec City Airport (YQB) on a normal weekday afternoon?
On a typical weekday afternoon at YQB, a realistic timeline from deplaning to having your rental car keys in hand is approximately 45 to 75 minutes. This accounts for the time it takes to walk from your gate, wait for checked luggage to arrive at the carousel, and complete the paperwork at the rental counter. The process is generally efficient, but this timeframe allows for potential short queues at the rental desk or a slightly longer wait for baggage. Your actual experience may be quicker if you have only carry-on luggage.
Where’s a practical meeting spot inside YQB if my group is arriving on different flights but we’re sharing one rental car?
A great meeting spot for a group at YQB is the public arrivals hall, located on the ground floor just outside the secure baggage claim area. This space has seating and is less congested than the baggage carousels themselves, making it easy to find each other. Alternatively, you could meet at the Tim Hortons coffee shop, also on the ground floor, which serves as a clear and well-known landmark within the terminal for everyone to gather before heading to the rental car counters together.
If one person is picking up the car while others wait with luggage, where’s the best place to wait at YQB so we don’t get separated?
The ideal place for the rest of your party to wait is in the public seating area of the arrivals hall on the ground floor. This location is situated between the baggage claim exit and the car rental counters, making it a central and convenient spot. Waiting here keeps the luggage carts out of the often-crowded rental counter queues. Once the driver has the keys, they can easily walk back to the waiting area to gather the group before proceeding to the parking garage.
Once I’m checked in at YQB, how do I quickly find the correct car row or stall without wandering the lot?
Finding your assigned vehicle in the YQB rental garage is designed to be simple. Your rental agreement and the key fob you receive will clearly indicate the specific parking stall number and the level or row where the car is located. The parking garage is well-lit and has clear signage directing you to the different sections for each rental agency. Simply follow the signs for your company, then look for the row and stall number on your paperwork to locate your car efficiently.
Where can I safely pull over near YQB right after pickup to connect my phone, set up maps, and organize luggage before driving into the city?
After picking up your car, the most practical place to get organized is in a less busy section of the rental car parking garage itself before you exit. This allows you to set up your navigation and adjust seats without any traffic pressure. If you prefer to do this after exiting, there are several gas stations and small commercial plazas along Route de l'Aéroport, just a minute or two from the airport exit. Pulling into one of their parking lots provides a safe and convenient spot to finalize your preparations.
What are the first confusing exits or lane choices when leaving Québec City Airport that first-time drivers tend to miss?
The primary point of confusion when leaving YQB is choosing the correct direction on the autoroute. Shortly after exiting the airport, you will need to merge onto Autoroute Duplessis (540), which quickly connects to Autoroute Félix-Leclerc (40). Pay close attention to signs for “Québec Centre-Ville” (Downtown) if you are heading east into the city, or signs for “Pont Pierre-Laporte” if your destination is on the South Shore. Missing your initial turn can lead to a frustrating loop, so having your GPS ready is highly recommended.
What should I enter in my navigation app as the best destination for a hotel inside Old Québec so it doesn’t route me to a restricted street?
To avoid being routed onto narrow, pedestrian-only, or restricted streets in Old Québec, it's best to set your GPS destination to a major public parking garage near your hotel. Good options include “Stationnement Place D'Youville” or “Stationnement de l'Hôtel de Ville” (City Hall Parking). Once you are safely parked, you can walk the short distance to your hotel. This strategy prevents the stress of navigating the historic district's challenging streets upon arrival.
If my hotel is inside the walls of Old Québec, what’s the smoothest plan for a quick luggage drop-off by car without getting stuck on narrow streets?
The most effective plan is to contact your hotel in advance for their specific unloading instructions, as many have designated short-term loading zones. Typically, the best approach is for the driver to pull up to the hotel's entrance while another passenger quickly unloads the luggage. The driver should then immediately proceed to a pre-identified public parking garage for long-term parking. Attempting to find street parking or lingering in front of the hotel is not advisable due to the narrow streets and strict enforcement.
What should first-time visitors expect about driving in Old Québec—steep hills, tight turns, and pedestrian-heavy blocks?
Driving within the walls of Old Québec is a unique experience that requires caution and patience. You should expect very narrow, often one-way cobblestone streets, some surprisingly steep hills like the Côte de la Montagne, and extremely tight turns. The area is very popular with tourists, so be prepared for streets crowded with pedestrians who may not be watching for cars. For these reasons, most visitors find it far more enjoyable to park their car on the periphery and explore the historic district on foot.
Where do visitors usually park a rental car to explore Old Québec for a few hours and walk most of the day?
The most convenient and common strategy is to use one of the large, underground public parking garages (indicated by green 'P' signs for 'Stationnement') situated along the edges of the historic district. Popular and easily accessible options include the garages at Place D'Youville, City Hall (Hôtel de Ville), and near the Château Frontenac. Parking in one of these facilities allows you to leave your car for the day and comfortably explore all of Old Québec on foot without worrying about time limits or complex street parking rules.
If I’m staying in Saint-Roch, what’s the easiest approach by car and what’s the overnight parking situation typically like?
Driving to the Saint-Roch neighborhood is much simpler than navigating Old Québec, as it features a more traditional grid street pattern. It's easily accessible from the autoroutes via the Boulevard Charest exit. The overnight parking situation is a mix of options; many hotels offer private paid parking for their guests, which is the most convenient choice. Otherwise, you will find a combination of paid public parking lots and on-street parking, though street spots often have time restrictions and rules related to street cleaning.
If I’m staying in the Sainte-Foy area near Université Laval, what’s the easiest drive from YQB and what’s parking usually like at hotels there?
The drive from YQB to the Sainte-Foy area is very direct and typically takes only 10-15 minutes. You will primarily use major thoroughfares like Route de l'Aéroport and Boulevard Laurier, which are wide and easy to navigate. Hotels in Sainte-Foy are accustomed to guests arriving by car and almost always offer ample, complimentary, or low-cost parking in large surface lots or garages. This suburban location makes for a very low-stress arrival and parking experience compared to the downtown core.
How do weekday rush-hour patterns affect driving between YQB, Sainte-Foy, and downtown Québec City?
Weekday rush hours, generally from 7:00 to 9:00 AM and 4:00 to 6:00 PM, significantly impact traffic flow in Québec City. The heaviest congestion occurs on the bridges connecting to the South Shore (Lévis) and on the autoroutes leading into and out of the downtown area (Centre-Ville). While the drive between YQB and Sainte-Foy is less affected, travel from either of these locations to Old Québec can be substantially slower during these peak times. It's wise to plan your drives to or from the historic center outside of these hours.
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