Car Rental
at Jackson Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Jackson Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Jackson Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Jackson Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Jackson Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Jackson Airport (Jackson-Medgar Wiley Evers International Airport, JAN), all major rental car brands operate on-site at the terminal's lower level, directly across from or adjacent to baggage claim. No shuttle, people mover, or off-site rental car center is required.

After clearing immigration and collecting your bags, simply exit baggage claim on the lower level (1st floor) and walk to your brand's counter. Budget and Payless counters are located by baggage claim, while Enterprise and Alamo operate from the Rental Car Facility directly across from baggage claim at 100 International Dr, Jackson, MS 39208. Budget is located at 137 Hangar Dr, Jackson, MS 39208.

Once paperwork is complete, vehicles are parked a short walk outside the lower level doors at the far right end of the first rental row. The entire walk from baggage claim to your car is minimal, making Jackson Airport one of the more straightforward pickup experiences in the region.

Counter hours at Jackson Airport vary by brand, and no overnight service is available, so you must plan your arrival accordingly.

• Budget: Monday through Friday 6:00 AM to 11:30 PM, Saturday and Sunday 7:00 AM to 11:30 PM
• Enterprise: Daily 7:00 AM to midnight

If your flight arrives outside these hours at Jackson Airport, after-hours pickup is not available at the counter. For after-hours vehicle returns, you can park and lock the car in the designated rental lot, record the mileage and fuel level on your agreement, and drop the keys in the brand-specific key drop box (for example, the Budget Fastbreak box or the Enterprise key drop in the garage). No counter check-in is needed for returns; your final agreement will be processed afterward.

Always confirm current hours directly with your rental brand before travel, as hours can change on holidays or due to operational adjustments at Jackson Airport.

No, there are no toll roads in Mississippi. Drivers picking up a rental car at Jackson Airport will not encounter any toll systems, cashless lanes, transponders, or toll-related fees anywhere in the state.

Systems such as E-ZPass, SunPass, or any congestion charge do not operate in Mississippi, so there is no need to enroll in a rental company toll program or worry about administrative toll fees during your trip around the Jackson Airport area.

If your travel plans take you beyond Mississippi into neighboring states that do have toll roads, standard toll billing through your rental vehicle's transponder would apply in those states. Keep any toll receipts from those out-of-state legs in case you need them for documentation.

Yes, the Tolls Cashback benefit is included on all bookings, including rentals starting at Jackson Airport, and it applies to any tolls you pay during the rental period, including on roads in other states you may drive through.

Since Mississippi has no toll roads, you would only accumulate toll charges if your trip from Jackson Airport takes you into a neighboring state with active toll systems. Any tolls paid during that portion of your rental are eligible for cashback of up to 5% of your total booking value.

To claim, email [email protected] within 30 days of returning the vehicle. Include:

• Your reservation confirmation
• A copy of the rental agreement signed at Jackson Airport
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your rental car at Jackson Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher (required for certain rentals)
• Round-trip flight tickets or cruise tickets (required for visitors from outside the United States)

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Jackson Airport. For licenses in other non-English scripts or languages, an IDP is strongly recommended even if not strictly required. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Jackson Airport rental counter.

It depends on your license. At Jackson Airport, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. For licenses in other non-English languages, an IDP is strongly recommended, though not strictly required by law.

The IDP is a translation booklet only. It is not a standalone license and will not be accepted at the Jackson Airport counter without your original driver's license. You must carry both together.

If you think you may need an IDP, obtain it in your home country before traveling. U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders, so this must be arranged before your departure.

At Jackson Airport, the rental company will place a temporary authorization hold on your credit card at pickup. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by brand, vehicle class, and season.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days.

A few important points for your Jackson Airport pickup:

• Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Even if you prepaid your booking online, you must still present a credit card at the counter
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving at Jackson Airport to prevent fraud blocks on the authorization.

Yes, most bookings include travel assistance through Terrawind Global Protection, and this benefit applies to rentals starting at Jackson Airport. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify.

For eligible renters, the travel assistance included with your Jackson Airport rental typically covers:

• Medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is not a substitute for CDW/LDW (which covers damage to the rental vehicle) or liability insurance. It is a separate travel protection benefit.

If you need assistance during your rental, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Full terms and coverage limits are shown on your booking confirmation and at twglobalprotection.com/ccgg.

For international arrivals at Jackson Airport, plan for approximately 90 to 180 minutes from landing to driving away. The breakdown is roughly:

• 30 to 90 minutes for immigration, baggage claim, and customs, depending on flight volume and queue length
• 10 to 20 minutes to walk to the rental counter on the lower level and complete paperwork
• 5 to 10 minutes to reach your vehicle outside the lower level doors

Because all rental counters at Jackson Airport are located on the lower level directly across from baggage claim, there is no shuttle or transit time to factor in. The compact terminal layout means the walk from customs exit to the rental counter is short.

Accelerated check-in programs such as Budget Fastbreak may be available at Jackson Airport to help reduce time at the counter. Check your booking confirmation to see if your brand supports this option.

Yes, after-hours vehicle returns are possible at Jackson Airport even when the rental counters are closed. The process does not require a counter agent.

• Park and lock the vehicle in the designated rental return lot, following the car rental return signs at Jackson Airport
• Record the mileage and fuel level on your rental agreement
• Drop the keys and contract in the brand-specific key drop box (for example, the Budget Fastbreak box or the Enterprise key drop in the garage)

No counter check-in is needed. Your final rental agreement will be processed after the branch reopens, and a receipt will be sent to you afterward.

Before your return, refuel the vehicle according to the full-to-full fuel policy. Refuel as close to Jackson Airport as possible so the tank does not drop below full before you reach the return lot. Keep your fuel receipt as proof in case a fuel charge is disputed.

At Jackson Airport in Mississippi, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters 25 and older.

Vehicle classes typically restricted to drivers under 25 at Jackson Airport include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Economy, compact, and intermediate SUV classes are generally available to younger renters.

Mississippi does not have a state law requiring rentals to drivers under 21, unlike New York or Michigan, so the minimum age at Jackson Airport is effectively 21 for most brands with the applicable surcharge.

Note for Latin American and Caribbean travelers aged 21 to 24: certain Avis and Budget rates booked through Hola Car Rentals may waive the young-renter fee when the waiver is explicitly shown on your confirmation. Check your booking confirmation before arriving at Jackson Airport to confirm eligibility.

Yes, you can add an additional driver to your rental at the Jackson Airport counter. The additional driver must be present at pickup and bring their own valid driver's license (and an IDP if required).

Whether the additional driver fee is included or charged at the counter depends on your rate. If your confirmation shows additional driver as included, no fee applies for the first extra driver. If it is not included, daily fees at Jackson Airport vary by brand:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

For Avis, Budget, and Payless at Jackson Airport, additional drivers must generally be at least 25 years old. Both the main driver and the additional driver must sign the rental agreement at the counter. Only drivers listed on the agreement are covered by the rental protections.

The standard fuel policy for rentals at Jackson Airport is full-to-full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at Jackson Airport, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning the car, refuel as close to Jackson Airport as possible so the tank does not drop below full before you reach the return lot. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental company may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
• A refueling service or administrative fee

For after-hours returns at Jackson Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.