Car Hire Payless
in Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Newfoundland and Labrador, so your Payless hire will not incur any toll charges during your trip.

Major routes including the Trans-Canada Highway and the Outer Ring Road in St. John's are completely free to drive. There are no electronic toll systems, cashless toll lanes, congestion charges, or emissions zones in the province. This means you will not need a transponder, a toll pass, or any toll programme from Payless or any other provider.

If you plan to drive beyond Newfoundland and Labrador into other Canadian provinces where tolls do exist, keep your receipts. All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period. Submit your claim to [email protected] within 30 days of returning your Payless vehicle.

To collect your Payless hire in Newfoundland and Labrador, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card (debit and prepaid cards are not accepted for the security deposit)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents presented at the Payless counter in Newfoundland and Labrador must be physical originals. Digital or on-screen versions are not accepted.

It depends on your licence. When renting from Payless in Newfoundland and Labrador, visitors can generally drive on a valid foreign licence, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, carrying one alongside your original licence is always a smart precaution, as the Payless counter staff may request it.

Important points to keep in mind:

• The IDP is a translation document only and must be carried together with your original licence
• It is not a standalone licence and will be rejected without the original
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad

Make sure all documents you present at the Payless counter in Newfoundland and Labrador are physical originals, not digital copies.

When picking up your Payless hire in Newfoundland and Labrador, the counter will place a temporary authorisation hold on your credit card as a security deposit. For Canada, typical holds range from GBP 300 to GBP 500, though some locations may require up to approximately GBP 750.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

Key things to know before arriving at the Payless counter in Newfoundland and Labrador:

• Only a major credit card with the driver’s name printed on the physical card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must be in the main driver’s name
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation

The exact hold amount is set by the Payless desk and may vary by vehicle class, location, and season.

Yes, Payless charges a young driver surcharge in Newfoundland and Labrador for renters between the ages of 21 and 24.

The surcharge is US$25.00 per hire day and applies to eligible vehicle categories. This fee is paid at the Payless counter and will not appear in the total shown on your reservation at the time of booking, so plan for this additional cost when budgeting your trip to Newfoundland and Labrador.

Additional points to be aware of:

• Drivers must be at least 21 years old to rent from Payless in Newfoundland and Labrador
• The surcharge applies per hire day for the duration of the booking
• Not all vehicle classes may be available to drivers under 25
• Any additional driver who is also under 25 may be subject to the same surcharge

If you are adding a young driver to your Payless hire in Newfoundland and Labrador, confirm the surcharge amount and any vehicle restrictions directly at the counter when signing the hire agreement.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially valuable if you encounter an emergency while driving your Payless hire in the more remote areas of Newfoundland and Labrador.

Coverage typically includes:

• Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Payless hire in Newfoundland and Labrador, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation ready.

Please note that this coverage applies only to non-North American customers. Canadian and United States residents do not qualify for this benefit. It also does not cover damage to the Payless hire vehicle itself, which is handled separately by CDW/LDW coverage.

Yes, you can add an additional driver to your Payless hire in Newfoundland and Labrador, either as an included benefit or for a fee depending on your rate.

If your booking confirmation shows "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Payless charges US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes.

To add a driver at the Payless counter in Newfoundland and Labrador:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirement (at least 25 years old for Payless additional drivers)
• If their licence is not in English or uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Payless hire agreement in Newfoundland and Labrador are covered by the vehicle’s protections such as CDW/LDW. Anyone who drives without being named on the contract may void coverage and result in additional charges.

Payless hires in Newfoundland and Labrador follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to handle fuel correctly during your hire:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Payless vehicle in Newfoundland and Labrador below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Payless agent to record the exact level on the agreement and return it at that same level to avoid any dispute.

Third-party liability insurance is included by default when you rent from Payless in Newfoundland and Labrador, because Canadian provincial law requires every hire vehicle to carry statutory third-party liability coverage.

This means the Payless vehicle you drive in Newfoundland and Labrador will have the legally required minimum liability protection included in the hire. However, you can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your coverage limits beyond the statutory minimum if you want greater protection.

It is important to understand what each type of coverage does:

• Third-party liability covers bodily injury and property damage you may cause to others while driving
• CDW/LDW covers damage to the Payless hire vehicle itself and is a separate protection
• Neither covers your own personal injuries (that requires PAI) or your belongings (that requires PEC)

Review your booking confirmation to see exactly what is included in your Payless rate for Newfoundland and Labrador, and confirm all coverage details on the hire agreement before signing at the counter.

Yes, there is some flexibility, but it depends on the direction of the change and the Payless location's policies in Newfoundland and Labrador.

For early pickup, availability is not guaranteed. If you arrive before your scheduled time, the Payless counter may accommodate you depending on vehicle availability, but the rate may be re-priced to reflect the new pickup time.

For late pickup, Payless locations in Newfoundland and Labrador will generally hold your reservation for up to 24 hours from the original scheduled pickup time. If you know you will be delayed, no action is typically required as long as you arrive within that window and during counter operating hours. If your delay will exceed 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund if you do not show up and have not cancelled.

If you need to cancel your Payless hire in Newfoundland and Labrador, cancellation must be received at least one hour before the scheduled pickup time to avoid a no-show charge. Cancellations made less than 24 hours in advance may still incur fees depending on your rate terms.

Yes, renting from Payless at an airport location in Newfoundland and Labrador, such as St. John's International Airport (YYT), typically includes airport concession fees that are collected by Payless and remitted to the airport authority. These fees are standard across airport hire locations in Canada.

Additional charges that may apply to your Payless hire in Newfoundland and Labrador include:

• Airport concession recovery fees, charged at airport pickup locations
• An energy recovery fee at select Payless locations, which is a nominal daily charge to offset energy costs
• Harmonised Sales Tax (HST), which applies to hire transactions in Newfoundland and Labrador

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Newfoundland and Labrador. Items listed under "Taxes and Fees: Included" should not be charged again at pickup. If you are billed for something that your confirmation shows as included, keep all paperwork and contact support after your hire is complete.

If you prefer to avoid airport concession fees, Payless also operates off-airport locations in Newfoundland and Labrador, which may carry lower surcharges.

Yes, one-way hires are possible with Payless in Newfoundland and Labrador, but a drop-off fee may apply depending on the route you choose.

For example, returning a Payless vehicle picked up in St. John's to a location in Corner Brook would typically be considered a one-way hire and may carry a repositioning fee. The fee varies based on the specific route, vehicle class, and season.

Here is what to expect:

• The drop-off fee, if applicable, will be shown on the booking details page under the "To pay at destination" section before you confirm your reservation
• This fee cannot be pre-paid and is settled at the Payless counter in Newfoundland and Labrador at pickup
• The fee is separate from fuel, tolls, and taxes, though it is typically subject to local tax
• Changing your return location after booking may reprice the hire and recalculate any applicable drop-off fee

If you are considering driving your Payless hire from Newfoundland and Labrador into another Canadian province, confirm whether cross-border one-way travel is permitted under your hire agreement, as restrictions may apply.

Since Newfoundland and Labrador has no toll roads, you will not pay any tolls during a Payless hire that stays within the province. However, if your trip takes you beyond Newfoundland and Labrador into other parts of Canada where tolls do apply, the Tolls Cashback benefit included with your booking can reimburse you for those costs.

Tolls Cashback reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value. For example, if your booking total is CAUS$ 600, the maximum cashback is CAUS$ 30.

To claim your cashback after returning your Payless hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Payless hire agreement signed at pickup in Newfoundland and Labrador, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.