Car Hire
in Augusta

Hola Car Rentals is the only premium partner of the top car hire brands operating in Augusta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Augusta.

No. With Hola Car Rentals, all costs and charges for your booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Pickup at Augusta State Airport (AUG) in Augusta, Maine is handled offsite. The primary hire facility serving the airport is located at 171a State St, Augusta, ME 04330, operated by Enterprise Rent-A-Car.

To request a shuttle from the terminal, dial 1-800-RENT-A-CAR from a pay phone at the Augusta airport terminal. The shuttle will transfer you to the offsite counter, where you complete paperwork and collect your vehicle.

Counter hours at the Augusta location are:

• Monday through Friday: 8:00 AM to 5:00 PM
• Saturday: 9:00 AM to 12:00 PM
• Sunday: closed

Plan your arrival accordingly, as there are no confirmed after-hours pickup options at the Augusta airport counter. Allow extra time for baggage claim, the shuttle call, the transfer to the facility, and vehicle handover before you are on the road.

To pick up a hire car in Augusta, Maine, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the excess authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside the United States)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at any Augusta hire counter. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Augusta hire counter. Name mismatches between your licence, passport, and credit card are a common reason for delays, so verify all names match before you travel.

Yes, Maine uses the E-ZPass electronic toll system, which is the relevant system for drivers travelling to or from Augusta on the Maine Turnpike.

The Maine Turnpike Authority operates the state's main toll highway, which runs from Kittery north to Augusta. Key points for hire car drivers:

• Cash toll booths have largely been eliminated in Maine; cashless tolling is the standard
• E-ZPass is accepted across 19 states in the Northeast, Mid-Atlantic, and Midwest
• E-ZPass users typically pay lower rates, sometimes up to 50% less than pay-by-plate alternatives

Your hire vehicle in Augusta will come equipped with an electronic toll device. At the counter you can enrol in the hire company’s toll programme, which charges a daily service fee plus the actual toll amounts. If you drive through a cashless toll lane without enrolling, the hire company will receive a notice and charge your credit card for the toll plus an administrative fee.

All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Augusta hire. See the dedicated FAQ below for claim details.

When you pick up a hire car in Augusta, the vehicle will already have an electronic toll device installed. Because Maine's toll roads, including the Maine Turnpike near Augusta, are fully cashless, you will need to decide at the counter how to handle tolls.

Your two main options are:

• Enrol in the hire company's toll programme: you pay a daily service fee (typically between US$3.95 and US$4.95 per day, depending on the brand) plus the actual toll amounts. Some brands cap the total service fee per hire period.
• Opt out and pay tolls manually: if you have your own E-ZPass transponder, inform the counter agent and ask them to deactivate the vehicle's default device to avoid duplicate charges.

If you drive through a cashless toll lane on any Augusta-area road without enrolling, the hire company will charge your card for the toll plus an administrative processing fee, which can be significantly higher than the toll itself. Toll charges often appear on your statement four to six weeks after the hire ends.

There is no service charge on days when you do not use a toll road during your Augusta hire.

Yes, every booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Augusta hire.

How the refund is calculated: you receive the lesser of the total tolls you actually paid or 5% of your Hola Car Rentals booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls on Maine Turnpike roads near Augusta, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your Augusta Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last four digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Augusta, Maine has several road features that can catch first-time visitors off guard, particularly those unfamiliar with New England driving conventions.

Key things to be aware of before driving in Augusta:

• Memorial Traffic Circle: this rotary at the intersection of Western Avenue and State Street requires drivers to yield to circulating traffic, which is the opposite of what many visitors expect at U.S. intersections. Lane reductions and closures during road patching can reduce it to a single lane, adding delays.
• Western Avenue Bridge at I-95 Exit 109: a major US$30 million bridge replacement project has altered ramp configurations. Northbound and southbound on-ramps have been closed, a Whitten Road connector has opened, and left turns from westbound Western Avenue to Whitten Road are prohibited. Eastbound on-ramps feature sharper curves than standard interstate layouts.
• Downtown Water Street: the one-way pair system between Bridge and Winthrop streets, in place since the 1970s, creates directional confusion, especially near mixed one-way and two-way intersections.
• I-95 bridge improvement zones near Augusta involve temporary three-lane setups that disrupt normal traffic flow near interchanges.

Construction timelines in Augusta extend into 2027, so expect persistent detours throughout your hire period.

It depends on your licence. For most Augusta hires, a valid foreign driver’s licence is accepted, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in a Latin-alphabet language other than English, an IDP is strongly recommended for your Augusta hire even if not strictly required, as individual hire counters may request one.

Important rules about the IDP for Augusta pickups:

• The IDP is a translation document only and must always be carried alongside your original licence, never on its own
• You must obtain your IDP in your home country before travelling to Augusta; U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders
• All documents, including the IDP, must be physical originals; digital copies are not accepted at the Augusta counter

If you are unsure whether your specific licence requires an IDP for your Augusta hire, check your booking confirmation or contact customer service before your trip.

When you pick up your hire car in Augusta, the counter will place a temporary authorisation hold on your credit card. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by hire brand, vehicle class, and the specific Augusta location.

Key things to know about the deposit for your Augusta hire:

• The hold is a temporary authorisation, not a charge; it reduces your available credit until your bank releases it after the hire ends
• Banks can take up to 15 business days to reflect the release, even after the Augusta counter closes the contract
• Premium or speciality vehicles may carry a higher hold amount
• Only a physical major credit card with the driver’s name printed on the card is accepted; debit cards, prepaid cards, and virtual cards are not accepted for the deposit

To avoid issues at the Augusta counter, notify your bank of your travel dates, confirm your card is enabled for in-person U.S. transactions, and bring a backup credit card in your name in case your primary card is declined.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can be especially useful if you experience an emergency while driving in Augusta or on surrounding Maine highways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident near Augusta
• Compensation for luggage lost by the airline on your way to Augusta
• Flight cancellation insurance

This benefit does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident hiring in Augusta, this coverage is not available to you.

To use the assistance during your Augusta hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance; those are separate protections.

Yes, you can add an additional driver to your Augusta hire, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is added at no charge. If it is not included, daily fees apply:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

Requirements for adding a driver at the Augusta counter:

• The additional driver must be physically present at pickup with a valid driver’s licence
• If their licence uses a non-Latin alphabet, they will also need an IDP
• For Avis, Budget, and Payless Augusta locations, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Augusta hire agreement are covered by protections such as CDW/LDW. Anyone who drives without being named on the contract may void your cover.

Yes, drivers aged 21 to 24 renting in Augusta, Maine are subject to a young-renter surcharge on top of the base hire rate.

The minimum age to hire without a surcharge at Augusta locations is 25. Drivers aged 21 to 24 can hire but will pay a daily underage fee that varies by brand. In addition, most vehicle classes are restricted for under-25 renters; economy, compact, and intermediate categories are typically the only options available in Augusta.

Maine is not one of the states (New York and Michigan are the exceptions) where hire companies are required by law to hire to drivers aged 18 and older, so the standard 21-minimum policy applies at Augusta counters.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is shown, and bring your passport as proof of nationality when picking up in Augusta.

Yes, one-way hires are available from Augusta, Maine, allowing you to return the vehicle at a different location. However, a drop-off fee may apply depending on the route, the hire brand, and the vehicle class.

How the drop-off fee works for Augusta one-way hires:

• The fee is route-specific and is set by the hire partner, not a fixed amount
• It will be shown under the "To pay at destination" section during the booking process if it applies to your Augusta route
• The fee cannot be prepaid and is paid at the Augusta counter or the return location
• Changing your return location after booking may reprice the hire and recalculate the fee

Cross-border one-ways, such as returning a car hired in Augusta to a location in Canada, are often restricted or carry significantly higher fees. Always confirm cross-border permissions on your hire agreement before driving across state or national borders.

If the drop-off fee shown at the Augusta counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire. No Extra Charges© Coverage may apply if an undisclosed fee was added.

The standard fuel policy for Augusta hires is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Augusta hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the Augusta counter agent about the nearest petrol station to the return location so you can refuel close by
• Refuel within approximately 10 miles of the Augusta return facility so the gauge does not drop before you hand back the keys
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level at the Augusta location, you may be charged for the fuel shortfall at the hire company’s refuelling rate, which is typically higher than the pump price, plus a service fee.

For after-hours returns in Augusta, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence in case a dispute arises later.