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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 11 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Tennessee include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Tennessee, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Tennessee.

Will I face unexpected charges at the Budget counter in Tennessee when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Tennessee that affect my Budget rental?

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so your Budget rental will not incur any toll charges while driving within Tennessee.

This means you do not need to worry about transponder programs, cashless toll lanes, or toll-related administrative fees during your trip. Common routes such as I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, are completely toll-free.

If your Tennessee itinerary includes driving into neighboring states that do have tolls, your Budget vehicle will typically come equipped with an electronic toll device. In that case, you can choose an unlimited toll package at the counter (generally US$11 to US$25 per day, depending on location) or pay per use, where actual toll charges plus administrative fees are billed to your card after the rental ends.

Keep any toll receipts from out-of-state driving, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for tolls paid during your rental period.

Where are Budget rental locations in Tennessee?

Budget operates 26 locations across Tennessee, covering major airports and city centers throughout the state.

Airport locations include:

  • Nashville International Airport (BNA)
  • McGhee Tyson Airport (TYS) in Alcoa, serving Knoxville
  • Chattanooga Metropolitan Airport (CHA)
  • Memphis International Airport (MEM)
  • Tri-Cities Regional Airport (TRI) in Blountville

In addition to airports, Budget maintains city and neighborhood locations in Tennessee's major metros:

  • Nashville: Downtown (BN1) and East Nashville (NS4)
  • Knoxville: East Town Crossing, Clinton Highway, and Kingston Pike
  • Memphis: Midtown (MM2) and Highway 64 (MM1)
  • Chattanooga: Hixson location in addition to the airport

Budget also serves smaller Tennessee communities including Clarksville, Franklin, Hendersonville, Jackson, Johnson City, Madison, Mount Juliet, Murfreesboro, and Cordova, among others. To find the counter at your specific Budget location in Tennessee, follow the car rental signage at the airport or check your booking confirmation for the exact address of city locations.

What are the Budget counter hours at Tennessee airports?

Budget counter hours vary by Tennessee airport location, so it is important to confirm your specific pickup time against the hours below before you arrive.

  • McGhee Tyson Airport (TYS), Knoxville: Monday through Friday 6:00 AM to 12:00 AM; Saturday and Sunday 8:00 AM to 12:00 AM
  • Chattanooga Metropolitan Airport (CHA): open daily Sunday through Saturday 8:00 AM to 12:00 AM
  • Nashville International Airport (BNA): on-site pickup is available; confirm exact hours on your booking confirmation

City Budget locations in Tennessee have shorter windows. Nashville Downtown (BN1) is open Monday through Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 9:00 AM to 12:00 PM. East Nashville (NS4) operates Monday through Friday 7:30 AM to 5:30 PM, Saturday and Sunday 8:00 AM to 12:00 PM.

If your flight arrives after counter hours at a Tennessee Budget location, the standard grace period for holding a reservation is up to 24 hours from the original pickup time. For after-hours returns at McGhee Tyson Airport, note the mileage and fuel level on your rental document, then lock the vehicle and deposit the keys and documents in the drop box at the rental counter.

Does Hola Car Rentals offer Tolls Cashback for Budget rentals in Tennessee?

Yes, Hola Car Rentals includes Tolls Cashback on all Budget bookings, including those in Tennessee, even though Tennessee itself has no toll roads.

The benefit is most relevant if your Tennessee road trip takes you into a neighboring state that does have tolls. You can claim back up to 5% of your total Hola Car Rentals booking value for any tolls paid during the rental period.

To claim your cashback after returning your Budget vehicle:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted, so keep your toll receipts and act promptly.

What documents do I need to pick up my Budget rental car in Tennessee?

To collect your Budget rental in Tennessee, you must present the following physical documents at the counter:

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Tennessee Budget locations.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter. Debit cards and prepaid cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.

How much is the security deposit for a Budget rental in Tennessee?

When you pick up your Budget rental in Tennessee, the counter will place a temporary authorization hold on your credit card rather than charging you outright. For standard vehicle classes in the United States, typical holds range from US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.

A few important points to keep in mind:

  • The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days
  • Premium or specialty vehicles may carry a higher hold amount
  • Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not permitted for the deposit
  • The card must be in the main driver's name and presented physically at the Tennessee Budget counter

It is a good idea to bring a backup credit card in case your primary card is declined. Before arriving at any Tennessee Budget location, notify your bank of your travel plans to prevent fraud blocks on an in-person authorization.

Can a driver under 25 rent a Budget car in Tennessee?

Yes, drivers aged 21 to 24 can rent a Budget car in Tennessee, but a young-renter surcharge applies and certain vehicle classes are restricted.

For Budget rentals in Tennessee, the young-renter fee is US$13 per rental day plus applicable taxes, capped at a maximum of US$65 plus taxes for the rental period. This fee is paid at the counter and is not included in your prepaid rate.

Drivers under 25 are generally limited to smaller vehicle categories. Classes such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV are typically available, while full-size vehicles, minivans, vans, convertibles, luxury, and premium SUVs are usually restricted to renters aged 25 and older.

One important exception: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget in Tennessee may waive the young-renter surcharge for the main driver. Check your booking confirmation to see if the waiver is explicitly listed, and bring your passport or government ID proving your nationality or residency at pickup.

Drivers aged 20 or younger cannot rent from Budget in Tennessee outside of New York and Michigan.

How does Travel Assistance work for Budget rentals in Tennessee?

Most Hola Car Rentals bookings, including Budget rentals in Tennessee, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is designed to support you if an unexpected situation arises during your trip, such as a medical emergency on a Tennessee highway or a flight cancellation before you even reach the counter.

Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to travelers who are not residents of the United States or Canada. If you hold a US or Canadian address, you do not qualify for this benefit. Coverage does not extend to damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or to third-party liability (handled by LIS/SLI).

Can I add an additional driver to my Budget rental in Tennessee?

Yes, you can add an additional driver to your Budget rental in Tennessee, either as part of your rate or by paying a fee at the counter.

For Budget in Tennessee, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the full rental period. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether this applies to your reservation.

Requirements for adding a driver at any Tennessee Budget location:

  • The additional driver must be present at the counter at pickup
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
  • For Budget in Tennessee, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the Budget vehicle in Tennessee, coverage may be void and additional charges could apply.

What is the fuel policy for Budget rentals in Tennessee?

Budget rentals in Tennessee follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Tennessee Budget rental:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Tennessee with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

For after-hours returns at locations such as McGhee Tyson Airport in Knoxville, note the fuel level on your rental document before locking the vehicle and placing the keys and documents in the drop box at the Budget counter.

Is third-party liability insurance included in my Budget rental in Tennessee?

Not automatically at the level most renters expect. In the United States, including Tennessee, some states require rental companies to include state-minimum third-party liability coverage, but this minimum may be lower than what is adequate for a serious accident.

When renting from Budget in Tennessee, it is strongly recommended to add Liability Insurance Supplementary (LIS), which provides up to US$300,000 in third-party liability protection. This covers bodily injury and property damage you may cause to other people or their vehicles while driving the Budget rental in Tennessee.

Key distinctions to keep in mind:

  • LIS covers damage or injury to third parties, not damage to the Budget vehicle itself
  • Damage to the rental car is covered by CDW/LDW, which is a separate protection
  • Your personal auto insurance policy may extend to rental cars, but coverage varies widely; confirm with your insurer before declining LIS
  • Only drivers named on the rental agreement are covered; unlisted drivers void the coverage

Check your Hola Car Rentals booking confirmation to see whether LIS is included in your selected rate plan or listed as an optional add-on available at checkout.

Can I pick up my Budget car in Tennessee and drop it off in another city?

Yes, one-way rentals with Budget in Tennessee are possible, allowing you to pick up in one city and return to a different location, but a drop-off fee may apply depending on the route.

Common one-way scenarios in Tennessee with Budget include picking up at Nashville International Airport (BNA) and returning at Memphis International Airport (MEM), or picking up in Knoxville at McGhee Tyson Airport (TYS) and dropping off in Chattanooga. Whether a fee applies depends on the specific route, vehicle class, and season.

How to check for a drop-off fee before booking:

  • Select your different pickup and return locations during the search on the Hola Car Rentals website
  • On the rate details page, look for a line labeled "Drop-Off Fee" under the "To pay at destination" section
  • If no fee appears, the route does not carry a one-way charge

The drop-off fee cannot be prepaid and is settled directly at the Budget counter in Tennessee at pickup. If the counter charges a fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply.

Can I return my Budget rental car after hours in Tennessee?

Yes, after-hours returns are available at certain Budget locations in Tennessee, most notably at McGhee Tyson Airport (TYS) in Knoxville.

For an after-hours return at a Tennessee Budget location, follow these steps:

  • Note the mileage, fuel level, and exact time on your rental document before leaving the vehicle
  • Provide your email address on the document if you want a receipt sent to you
  • Lock the vehicle and place the keys and rental documents in the drop box located at the Budget rental counter
  • Take a photo of the dashboard showing the odometer and fuel gauge as evidence of the return condition

Keep in mind that if you return the Budget vehicle outside of staffed hours in Tennessee, you remain responsible for the vehicle until a counter agent formally checks it in. Any damage discovered at check-in may still be attributed to your rental period, so documenting the vehicle's condition with photos at the time of return is strongly recommended.

For Budget city locations in Tennessee such as Nashville Downtown or Memphis Midtown, after-hours drop-off options may be more limited; confirm the procedure directly with the specific location before your return.

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