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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Tennessee include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Tennessee, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Tennessee.
Will I face unexpected charges at the Budget counter in Tennessee when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Tennessee that affect my Budget rental?
No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so your Budget rental will not incur any toll charges while driving within Tennessee.
This means you do not need to worry about transponder programs, cashless toll lanes, or toll-related administrative fees during your trip. Common routes such as I-40 between Nashville and Knoxville, or I-65 between Nashville and Memphis, are completely toll-free.
If your Tennessee itinerary includes driving into neighboring states that do have tolls, your Budget vehicle will typically come equipped with an electronic toll device. In that case, you can choose an unlimited toll package at the counter (generally US$11 to US$25 per day, depending on location) or pay per use, where actual toll charges plus administrative fees are billed to your card after the rental ends.
Keep any toll receipts from out-of-state driving, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for tolls paid during your rental period.
Where are Budget rental locations in Tennessee?
Budget operates 26 locations across Tennessee, covering major airports and city centers throughout the state.
Airport locations include:
- Nashville International Airport (BNA)
- McGhee Tyson Airport (TYS) in Alcoa, serving Knoxville
- Chattanooga Metropolitan Airport (CHA)
- Memphis International Airport (MEM)
- Tri-Cities Regional Airport (TRI) in Blountville
In addition to airports, Budget maintains city and neighborhood locations in Tennessee's major metros:
- Nashville: Downtown (BN1) and East Nashville (NS4)
- Knoxville: East Town Crossing, Clinton Highway, and Kingston Pike
- Memphis: Midtown (MM2) and Highway 64 (MM1)
- Chattanooga: Hixson location in addition to the airport
Budget also serves smaller Tennessee communities including Clarksville, Franklin, Hendersonville, Jackson, Johnson City, Madison, Mount Juliet, Murfreesboro, and Cordova, among others. To find the counter at your specific Budget location in Tennessee, follow the car rental signage at the airport or check your booking confirmation for the exact address of city locations.
What are the Budget counter hours at Tennessee airports?
Budget counter hours vary by Tennessee airport location, so it is important to confirm your specific pickup time against the hours below before you arrive.
- McGhee Tyson Airport (TYS), Knoxville: Monday through Friday 6:00 AM to 12:00 AM; Saturday and Sunday 8:00 AM to 12:00 AM
- Chattanooga Metropolitan Airport (CHA): open daily Sunday through Saturday 8:00 AM to 12:00 AM
- Nashville International Airport (BNA): on-site pickup is available; confirm exact hours on your booking confirmation
City Budget locations in Tennessee have shorter windows. Nashville Downtown (BN1) is open Monday through Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 9:00 AM to 12:00 PM. East Nashville (NS4) operates Monday through Friday 7:30 AM to 5:30 PM, Saturday and Sunday 8:00 AM to 12:00 PM.
If your flight arrives after counter hours at a Tennessee Budget location, the standard grace period for holding a reservation is up to 24 hours from the original pickup time. For after-hours returns at McGhee Tyson Airport, note the mileage and fuel level on your rental document, then lock the vehicle and deposit the keys and documents in the drop box at the rental counter.
Does Hola Car Rentals offer Tolls Cashback for Budget rentals in Tennessee?
Yes, Hola Car Rentals includes Tolls Cashback on all Budget bookings, including those in Tennessee, even though Tennessee itself has no toll roads.
The benefit is most relevant if your Tennessee road trip takes you into a neighboring state that does have tolls. You can claim back up to 5% of your total Hola Car Rentals booking value for any tolls paid during the rental period.
To claim your cashback after returning your Budget vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted, so keep your toll receipts and act promptly.
What documents do I need to pick up my Budget rental car in Tennessee?
To collect your Budget rental in Tennessee, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Tennessee Budget locations.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter. Debit cards and prepaid cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.
How much is the security deposit for a Budget rental in Tennessee?
When you pick up your Budget rental in Tennessee, the counter will place a temporary authorization hold on your credit card rather than charging you outright. For standard vehicle classes in the United States, typical holds range from US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.
A few important points to keep in mind:
- The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days
- Premium or specialty vehicles may carry a higher hold amount
- Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not permitted for the deposit
- The card must be in the main driver's name and presented physically at the Tennessee Budget counter
It is a good idea to bring a backup credit card in case your primary card is declined. Before arriving at any Tennessee Budget location, notify your bank of your travel plans to prevent fraud blocks on an in-person authorization.
Can a driver under 25 rent a Budget car in Tennessee?
Yes, drivers aged 21 to 24 can rent a Budget car in Tennessee, but a young-renter surcharge applies and certain vehicle classes are restricted.
For Budget rentals in Tennessee, the young-renter fee is US$13 per rental day plus applicable taxes, capped at a maximum of US$65 plus taxes for the rental period. This fee is paid at the counter and is not included in your prepaid rate.
Drivers under 25 are generally limited to smaller vehicle categories. Classes such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV are typically available, while full-size vehicles, minivans, vans, convertibles, luxury, and premium SUVs are usually restricted to renters aged 25 and older.
One important exception: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget in Tennessee may waive the young-renter surcharge for the main driver. Check your booking confirmation to see if the waiver is explicitly listed, and bring your passport or government ID proving your nationality or residency at pickup.
Drivers aged 20 or younger cannot rent from Budget in Tennessee outside of New York and Michigan.
How does Travel Assistance work for Budget rentals in Tennessee?
Most Hola Car Rentals bookings, including Budget rentals in Tennessee, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is designed to support you if an unexpected situation arises during your trip, such as a medical emergency on a Tennessee highway or a flight cancellation before you even reach the counter.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this coverage applies only to travelers who are not residents of the United States or Canada. If you hold a US or Canadian address, you do not qualify for this benefit. Coverage does not extend to damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or to third-party liability (handled by LIS/SLI).
Can I add an additional driver to my Budget rental in Tennessee?
Yes, you can add an additional driver to your Budget rental in Tennessee, either as part of your rate or by paying a fee at the counter.
For Budget in Tennessee, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the full rental period. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether this applies to your reservation.
Requirements for adding a driver at any Tennessee Budget location:
- The additional driver must be present at the counter at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- For Budget in Tennessee, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the Budget vehicle in Tennessee, coverage may be void and additional charges could apply.
What is the fuel policy for Budget rentals in Tennessee?
Budget rentals in Tennessee follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Tennessee Budget rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Tennessee with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at locations such as McGhee Tyson Airport in Knoxville, note the fuel level on your rental document before locking the vehicle and placing the keys and documents in the drop box at the Budget counter.
Is third-party liability insurance included in my Budget rental in Tennessee?
Not automatically at the level most renters expect. In the United States, including Tennessee, some states require rental companies to include state-minimum third-party liability coverage, but this minimum may be lower than what is adequate for a serious accident.
When renting from Budget in Tennessee, it is strongly recommended to add Liability Insurance Supplementary (LIS), which provides up to US$300,000 in third-party liability protection. This covers bodily injury and property damage you may cause to other people or their vehicles while driving the Budget rental in Tennessee.
Key distinctions to keep in mind:
- LIS covers damage or injury to third parties, not damage to the Budget vehicle itself
- Damage to the rental car is covered by CDW/LDW, which is a separate protection
- Your personal auto insurance policy may extend to rental cars, but coverage varies widely; confirm with your insurer before declining LIS
- Only drivers named on the rental agreement are covered; unlisted drivers void the coverage
Check your Hola Car Rentals booking confirmation to see whether LIS is included in your selected rate plan or listed as an optional add-on available at checkout.
Can I pick up my Budget car in Tennessee and drop it off in another city?
Yes, one-way rentals with Budget in Tennessee are possible, allowing you to pick up in one city and return to a different location, but a drop-off fee may apply depending on the route.
Common one-way scenarios in Tennessee with Budget include picking up at Nashville International Airport (BNA) and returning at Memphis International Airport (MEM), or picking up in Knoxville at McGhee Tyson Airport (TYS) and dropping off in Chattanooga. Whether a fee applies depends on the specific route, vehicle class, and season.
How to check for a drop-off fee before booking:
- Select your different pickup and return locations during the search on the Hola Car Rentals website
- On the rate details page, look for a line labeled "Drop-Off Fee" under the "To pay at destination" section
- If no fee appears, the route does not carry a one-way charge
The drop-off fee cannot be prepaid and is settled directly at the Budget counter in Tennessee at pickup. If the counter charges a fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as No Extra Charges© Coverage may apply.
Can I return my Budget rental car after hours in Tennessee?
Yes, after-hours returns are available at certain Budget locations in Tennessee, most notably at McGhee Tyson Airport (TYS) in Knoxville.
For an after-hours return at a Tennessee Budget location, follow these steps:
- Note the mileage, fuel level, and exact time on your rental document before leaving the vehicle
- Provide your email address on the document if you want a receipt sent to you
- Lock the vehicle and place the keys and rental documents in the drop box located at the Budget rental counter
- Take a photo of the dashboard showing the odometer and fuel gauge as evidence of the return condition
Keep in mind that if you return the Budget vehicle outside of staffed hours in Tennessee, you remain responsible for the vehicle until a counter agent formally checks it in. Any damage discovered at check-in may still be attributed to your rental period, so documenting the vehicle's condition with photos at the time of return is strongly recommended.
For Budget city locations in Tennessee such as Nashville Downtown or Memphis Midtown, after-hours drop-off options may be more limited; confirm the procedure directly with the specific location before your return.
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