VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Salt Lake City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Salt Lake City, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Salt Lake City.
Will I face unexpected charges at the Budget counter in Salt Lake City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget car rental counter at Salt Lake City Airport?
The Budget car rental counter at Salt Lake City International Airport (SLC) is located inside the Gateway Center at 3921 West Terminal Drive, Salt Lake City, UT 84116. This is an on-airport facility, so no shuttle is required.
After collecting your baggage, follow the pedestrian bridges that connect the terminal directly to the Gateway Center, where the Budget counter is situated alongside other major rental brands. The Budget counter at Salt Lake City Airport operates 24 hours a day, so flexible arrival times are not a problem.
If you prefer a city-center option, Budget also has a downtown Salt Lake City location at 235 W 500 S, Salt Lake City, UT 84101, approximately 4 miles from the airport. Note that the downtown location has limited hours compared to the airport counter, so confirm hours before planning a downtown pickup.
What documents do I need to pick up a Budget car rental in Salt Lake City?
To pick up your Budget car rental in Salt Lake City, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with photo identification in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
At the downtown Salt Lake City Budget location (235 W 500 S), debit card users may be required to provide additional address verification documents such as two recent utility bills, a lease agreement, or a credit card statement from within the last 60 days. All documents presented at the Budget counter must be physical originals; digital copies are not accepted.
Does Budget in Salt Lake City require a credit card for the deposit?
Yes, Budget in Salt Lake City requires a physical major credit card in the main driver's name, with the driver's name printed on the card, to place a security hold at pickup.
The hold is a temporary authorization, not a charge, and reduces your available credit until your bank releases it after the rental ends. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class and location.
- Debit cards and prepaid cards are not accepted for the security deposit
- Virtual or single-use card numbers are not accepted; you must present the physical card
- The card must be in the main driver's name, not a third party's name
- Ensure your card is enabled for in-person transactions, especially if your bank applies international fraud controls
Even if you prepaid your Budget Salt Lake City booking online, you are still required to present a physical credit card at the counter for the hold. Bringing a backup credit card is always recommended in case your primary card is declined.
Are there toll roads near Salt Lake City and how does Budget handle them?
Yes, there are toll roads near Salt Lake City. Utah operates the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City area. Regular lanes on I-15 remain free and untolled.
Tolls on the I-15 Express Lanes are dynamic and vary by traffic conditions, ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Carpools with two or more occupants can receive a 100% toll exemption when using HOV mode on an Express Pass transponder.
Budget offers an e-Toll service for Salt Lake City rentals with two options:
- Unlimited plan: US$10.99 to US$25.99 per day, capped weekly at US$54.95 to US$129.95
- Pay-per-use: actual toll charges plus administrative fees billed after the rental
If you drive the I-15 Express Lanes without enrolling in any toll program, you risk unpaid toll charges at the highest applicable rate, citations, fines of up to US$175, and rental company administrative fees, all billed to your card on file four to six weeks after the rental. You may also use a personal Express Pass or E-ZPass transponder to avoid Budget's daily program fees entirely.
What airport fees and taxes should I expect on a Budget car rental at Salt Lake City Airport?
Budget car rentals picked up at Salt Lake City International Airport (SLC) carry several location-specific fees on top of the base rate. These are standard charges applied to all airport rentals in Salt Lake City and are not unique to Budget.
- Airport concession recovery fee: approximately 10 to 12% of the base rate
- Customer facility charge (CFC): approximately US$4.50 to US$5.50 per rental day
- Salt Lake City and Utah rental taxes: combined state and local tax can reach up to 12.75%
- Potential tourism surcharges may also apply
In total, airport fees and taxes at Salt Lake City can add 25 to 35% on top of the advertised base rate, which is higher than many non-airport rental locations in the United States.
If you want to reduce these fees, off-airport Budget or other partner brand locations in the Salt Lake City area avoid the airport concession fee and CFC, though you will need to factor in shuttle time of approximately 15 to 20 minutes from the airport. Your booking confirmation will clearly show which fees are included in your prepaid rate and which are due at the counter in Salt Lake City.
Can I get Tolls Cashback on my Budget car rental in Salt Lake City?
Yes, all bookings made through Hola Car Rentals, including Budget car rentals in Salt Lake City, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
This is especially useful in Salt Lake City, where the I-15 Express Lanes are a cashless toll system and charges can accumulate across multiple trips. You still pay tolls normally through Budget's e-Toll program or your own transponder, and then claim reimbursement afterward.
To claim your Tolls Cashback after returning your Budget rental in Salt Lake City:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after your Salt Lake City rental ends.
How does the fuel policy work for Budget car rentals in Salt Lake City?
Budget car rentals in Salt Lake City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Salt Lake City counter
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Salt Lake City with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Utah fuel prices tend to average 5 to 10% below the U.S. National average, so refueling near the Salt Lake City return location is generally cost-effective. For after-hours returns at Salt Lake City Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as documentation.
Do I need an International Driving Permit for a Budget rental in Salt Lake City?
An International Driving Permit (IDP) is mandatory for your Budget rental in Salt Lake City if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together at all times.
If your license is in the Latin alphabet but issued outside the United States, an IDP is recommended but not strictly required in most cases. However, Budget and other rental partners at Salt Lake City may request one at their discretion, so obtaining an IDP before traveling is always the safer choice.
- The IDP is a translation document only; it is not a standalone license and will not be accepted without your original license
- Obtain your IDP in your home country before traveling to Salt Lake City, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders
- All documents presented at the Budget counter in Salt Lake City must be physical originals; digital copies are not accepted
If you are unsure whether your license qualifies for the Budget rental in Salt Lake City without an IDP, check your booking confirmation or contact customer support before your trip.
Can I add an additional driver to my Budget rental in Salt Lake City?
Yes, you can add an additional driver to your Budget rental in Salt Lake City, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license and required identification.
For Budget in Salt Lake City, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period. This fee is waived if your booking confirmation explicitly states that an additional driver is included at no charge.
- The additional driver must be at least 25 years old for Budget in Salt Lake City
- If the additional driver's license uses a non-Latin alphabet, they must also present an IDP
- Both the main driver and the additional driver must sign the rental agreement
- Only drivers listed on the Budget rental agreement are covered by the vehicle's protections
If you need to add a driver after pickup, you must visit a Budget branch in Salt Lake City to update the agreement. Allowing an unlisted person to drive the vehicle can void your coverage. Check your booking confirmation before arriving at the Salt Lake City counter to confirm whether an additional driver is already included in your rate.
What is the minimum age to rent a Budget car in Salt Lake City?
The minimum age to rent a Budget car in Salt Lake City without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Budget in Salt Lake City but will be charged a daily underage fee on top of the base rate.
Drivers under 21 are generally not eligible to rent from Budget in Salt Lake City, as Utah does not have the same exceptions as New York or Michigan, where rental companies are required to serve drivers aged 18 and older.
- Drivers aged 21 to 24 are restricted to certain vehicle classes; categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles typically require the driver to be 25 or older
- Economy, compact, intermediate, and compact SUV classes are generally available to drivers aged 21 to 24
- The young-renter surcharge is paid at the Budget counter in Salt Lake City and is not included in the prepaid booking total
If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget may waive the underage fee. This exception must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Confirm eligibility before booking your Budget rental in Salt Lake City.
How does the Budget car return process work at Salt Lake City Airport?
Returning your Budget car rental at Salt Lake City Airport is straightforward. The return facility is located at the same Gateway Center as the pickup counter, at 3921 West Terminal Drive, Salt Lake City, UT 84116. The Budget return area at Salt Lake City Airport operates 24 hours a day, including after-hours key drop.
- Refuel within approximately 10 miles of the Salt Lake City Airport return location before arriving, to comply with the Full-to-Full fuel policy
- Keep your final fuel receipt and take a photo of the full gauge before returning the vehicle
- Follow signs to the Budget return lane inside the Gateway Center
- For after-hours returns, use the key drop box and leave your fuel receipt in the provided envelope
- Keep a copy of your rental agreement and any return documentation for your records
After returning your Budget vehicle in Salt Lake City, the security hold on your credit card will be released once the contract closes. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days. If you notice any unexpected post-rental charges on your statement, contact support with your rental agreement and final receipt.
Is insurance included in a Budget car rental in Salt Lake City?
The insurance coverage included in your Budget car rental in Salt Lake City depends on the rate plan you selected at the time of booking. It is important to review your booking confirmation carefully before arriving at the Salt Lake City counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
Third-party liability coverage (LIS/ALI/SLI) is separate from CDW and covers bodily injury or property damage you may cause to others while driving. Some U.S. states require a minimum level of liability to be included, but not all do. In Salt Lake City, Utah, it is strongly recommended to confirm whether your Budget booking includes supplemental liability coverage or whether you need to add it.
- CDW/LDW covers the rental vehicle only, not third parties
- LIS/ALI/SLI covers third parties only, not the rental vehicle
- Neither covers your personal injuries or belongings
- Only drivers listed on the Budget rental agreement in Salt Lake City are covered
Check your Hola Car Rentals booking confirmation to see exactly which protections are included in your Salt Lake City Budget rate before pickup.
Does my Budget Salt Lake City booking include travel assistance?
Yes, most bookings made through Hola Car Rentals, including Budget car rentals in Salt Lake City, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in Salt Lake City, where driving routes can extend into remote canyon areas or along long interstate stretches such as I-15.
Travel assistance typically covers up to five passengers and includes:
- Medical coverage for accidents and non-pre-existing illnesses during your trip
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Budget rental in Salt Lake City, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Salt Lake City rental.
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