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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in Richmond

Budget's counter at Richmond International Airport sits in the baggage claim area of the terminal, with vehicles parked on the northeast side — no shuttle required, which cuts the typical pickup time compared to airports with off-site rental facilities. Even so, during busy periods the counter queue can run 40 to 60 minutes, so build that into your arrival plan. Budget operates Sunday through Friday until midnight and closes Saturday at 11:00 PM; after-hours returns are handled via a drop box at the counter. Virginia's toll roads, bridges, and express lanes run on E-ZPass, the same electronic system used across 19 northeastern states. Budget's e-Toll service costs US$6.95 per day plus actual toll charges and activates automatically the first time you use a cashless lane — opting in before you drive avoids the higher pay-by-plate billing that arrives weeks after the rental closes. Fuel in the Richmond area averages around US$4.04 per gallon; refill before returning to avoid Budget's fuel service charge, which typically runs two to three times the pump price. A credit card in the primary driver's name is required at pickup, with a deposit hold of roughly US$200–300 depending on vehicle class — debit cards are not accepted. If your license uses a non-Latin script, bring an International Driving Permit alongside your original license and passport.

Best Car Rental Deals

4.5/ 5
Ford Escape

Ford Escape | Automatic

SUV

or SUV similar

5 2 Automatic
From / day
4.5/ 5
Nissan Versa

Nissan Versa | Automatic

SMALL

or Small similar

5 3 Automatic
From / day
4.5/ 5
Hyundai Elantra

Hyundai Elantra | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 5 Automatic
From / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Richmond include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Richmond, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Richmond.

Will I face unexpected charges at the Budget counter in Richmond when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget car rental counter in Richmond?

The Budget car rental location in Richmond is at 4204 W Broad St, Richmond, VA 23230. This is a downtown counter, not an on-site airport facility.

Budget does not operate a counter inside Richmond International Airport (RIC). If you are arriving by plane, you will need to take ground transportation from the baggage claim level to the West Broad Street location, which is approximately 5 to 10 miles from the terminal. Options include shared shuttles or rideshare services picked up at the arrivals level.

Once at the downtown location, proceed directly to the Budget counter. The site is on the left side of W Broad Street, across from the Medical Center, approximately 1 mile east of Staples Mill Road.

Allow extra time for the transfer from the airport, as the combination of baggage claim, ground transportation, and counter service can take 45 to 90 minutes depending on wait times.

What are the Budget counter hours in Richmond?

The Budget car rental location in Richmond at 4204 W Broad St operates on the following schedule:

  • Monday through Friday: 8:00 AM to 6:00 PM
  • Saturday: 8:30 AM to 1:00 PM
  • Sunday: 9:00 AM to 1:00 PM
  • New Year's Day: closed
  • Thanksgiving: limited hours

There is no after-hours pickup option listed for this Budget location in Richmond. If your flight arrives late or your plans change, plan your transfer from the airport to the W Broad St counter carefully to ensure you arrive before closing time.

If you are concerned about arriving outside operating hours, review your booking confirmation for any alternative instructions, or contact the counter directly before your travel date to confirm current hours, as holiday schedules can vary.

Are there toll roads near Richmond that affect my Budget rental?

Yes, there are several toll roads near Richmond that can affect your Budget rental, and it is important to understand how they work before you drive.

Virginia uses the E-ZPass electronic toll system. Key toll roads in the Richmond area include:

  • Powhite Parkway: US$0.75 for standard 2-axle vehicles
  • Pocahontas Parkway: US$4.85 for 2-axle vehicles
  • Chesapeake Expressway (if driving toward the coast): US$4.00 for 2-axle cars
  • I-66, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

Budget offers an e-Toll service for Richmond rentals at US$6.95 per day, plus the cost of actual tolls used. This fee applies every day of the rental regardless of whether you use a toll road that day.

If you decline the e-Toll program and drive through a cashless toll, Budget will bill the toll amount plus an administrative processing fee to your credit card after the rental ends. Toll charges can appear days or even weeks after you return the vehicle.

You can also claim up to 5% of your total booking value back through Hola Car Rentals' Tolls Cashback benefit. Submit your toll receipts and rental agreement to [email protected] within 30 days of returning the car.

How does Tolls Cashback work for Budget rentals in Richmond?

All Hola Car Rentals bookings, including Budget rentals in Richmond, include a Tolls Cashback benefit that reimburses up to 5% of your total booking value for tolls paid during your rental.

Richmond and the surrounding Virginia area have several toll roads, including the Powhite Parkway, Pocahontas Parkway, and dynamic-priced express lanes on I-95 and I-66. Any tolls you pay on these roads during your Budget rental are eligible for the cashback claim.

To claim your reimbursement:

  • Email [email protected] within 30 days of returning your Budget vehicle in Richmond
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.

What documents do I need to pick up my Budget rental in Richmond?

To pick up your Budget car rental in Richmond, you must bring the following physical documents:

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or travel tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Richmond. Debit cards and prepaid cards are not accepted for the security deposit hold.

How much is the security deposit for a Budget rental in Richmond?

When you pick up your Budget rental in Richmond, a temporary authorization hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific Budget location.

Important points to keep in mind:

  • The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
  • Only a major credit card in the main driver's name with the name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
  • After you return the car, the Budget counter releases the hold, but your bank may take up to 15 business days to reflect the release on your account
  • Premium or specialty vehicle classes may require a higher hold amount

Before arriving at the Richmond Budget counter, notify your bank of your travel plans to prevent the authorization from being flagged as suspicious, and ensure you have sufficient available credit to cover both the hold and any expected charges.

What are Richmond's speed cameras and how do they affect Budget rental drivers?

Richmond has an unusually extensive network of automated speed and red-light cameras that can result in fines for Budget rental drivers who are unfamiliar with the city.

Key enforcement details to know before driving your Budget rental in Richmond:

  • 26 mobile safety cameras operate across 13 school zones, including areas such as the 4400 block of Cary Street Road, active on school days from 7:15 to 9:45 AM and 2:15 to 4:45 PM
  • First-time speed camera violations carry a US$50 fine; repeat violations increase to US$100
  • More than 10 red-light camera locations operate 24 hours a day, 7 days a week, on corridors including 25th and Main, Belvidere and Cary, and Hull Street; fines are US$50 per violation
  • The citywide speed limit is 35 mph on most roads
  • Mobile cameras relocate based on crash data, so a location that was camera-free on a previous visit may not be on your next trip

Fines from speed or red-light cameras are traffic violations, not tolls, and are not covered by any rental insurance or Hola Car Rentals benefits. If a violation is issued to the Budget vehicle during your Richmond rental, the fine will be passed on to you, typically with an additional administrative processing fee from Budget.

How do one-way streets in downtown Richmond affect Budget rental navigation?

Downtown Richmond has a dense grid of one-way streets that can be confusing for first-time drivers, especially in a Budget rental car with an unfamiliar vehicle and navigation setup.

Key things to know before driving your Budget rental through downtown Richmond:

  • Major one-way corridors include E. Main Street and E. Franklin Street; driving the wrong direction on these streets is a common mistake for visitors
  • The city is actively converting some streets from one-way to two-way traffic, including Clay Street and Oliver Hill Way, which means signage may be temporary or recently changed
  • Lane widths in redesigned areas can be as narrow as 11 feet, with buffered bike lanes reducing the space available to drivers
  • The Shockoe Valley area and Hull Street Road corridor are undergoing ongoing redesign work that can disrupt familiar routes

Before picking up your Budget rental in Richmond, set up navigation on your phone or use the optional GPS add-on available at the counter. Rely on real-time navigation rather than memory, as street configurations in downtown Richmond are changing faster than many mapping apps update. Allow extra time when driving through the city center, particularly during school hours when camera enforcement is also active.

Does Budget in Richmond offer travel assistance if something goes wrong during my rental?

Yes, most Hola Car Rentals bookings, including Budget rentals in Richmond, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving your Budget rental in Richmond or on Virginia highways such as I-95 or I-64. Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in Richmond or Virginia, and a brief description of the situation. Always contact assistance before incurring expenses, as some reimbursements require prior authorization.

Important: this benefit does not apply to customers who are residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your Richmond rental.

What is the fuel policy for Budget car rentals in Richmond?

Budget car rentals in Richmond follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return:

  • At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the Budget return location at 4204 W Broad St in Richmond before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Budget will charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the tank is not full at pickup, ask the Budget agent in Richmond to record the exact level on the rental agreement. You are then only required to return it at that same level, not necessarily full.

Can I add an additional driver to my Budget rental in Richmond?

Yes, you can add an additional driver to your Budget rental in Richmond, either as part of your rate or for a fee paid at the counter.

When an additional driver is not included in your Hola Car Rentals rate, Budget charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.

Requirements for adding a driver at the Richmond Budget counter:

  • The additional driver must be present at pickup with a valid driver's license
  • For Budget in Richmond, additional drivers must generally be at least 25 years old
  • If the additional driver's license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone who drives the Budget rental in Richmond without being named on the agreement may void those protections entirely. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

Are there local taxes and airport fees on Budget rentals in Richmond?

Yes, Budget rentals in Richmond are subject to Virginia state taxes and, depending on your pickup location, additional airport-related fees.

Key charges to be aware of:

  • Virginia applies a state sales tax of 6% to vehicle rentals
  • If you pick up at or near Richmond International Airport (RIC), concession recovery fees typically apply, often ranging from 5% to 10% of the base rate, to cover the cost of operating at the airport facility
  • The Budget downtown location at 4204 W Broad St is an off-airport site, which generally means lower concession fees compared to an on-airport counter, potentially saving 20% to 30% on the base rate

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Richmond Budget counter at pickup. Items listed as included should not be charged again locally. If you are billed for something that your confirmation shows as included, Hola Car Rentals' No Extra Charges© Coverage can help resolve the discrepancy after your rental is complete.

Always review the itemized pre-contract at the Budget counter in Richmond before signing to confirm the charges match your confirmation.

What is the minimum age to rent a Budget car in Richmond?

The minimum age to rent a Budget car in Richmond without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an underage fee of US$13 per rental day plus taxes, with a maximum of US$65 plus taxes.

Additional age-related rules to know for Budget in Richmond:

  • Drivers under 25 are restricted from renting certain vehicle classes, including full-size sedans, SUVs, minivans, luxury, premium, and convertible categories
  • Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available to drivers aged 21 to 24
  • Virginia is not one of the states (New York or Michigan) that requires rental companies to accept drivers aged 18 to 20, so the minimum age at the Richmond Budget location is 21

Exception for Latin American and Caribbean travelers: If you are aged 21 to 24 and hold a passport or government ID from Latin America or the Caribbean, certain Hola Car Rentals rates with Budget in Richmond may waive the underage fee. This waiver must appear explicitly on your booking confirmation to be valid at the counter. Check your confirmation or contact Hola Car Rentals support to verify eligibility before your pickup date.

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