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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Edmonton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Edmonton, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Budget rental experience with complete protection and peace of mind during your trip in Edmonton.
Will I face unexpected charges at the Budget counter in Edmonton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter located at Edmonton International Airport?
The Budget counter at Edmonton International Airport (YEG) is located on Level 1 (P1) of the main parkade, which is the consolidated Rental Car Centre shared by major brands. You do not need a shuttle to reach it.
From the arrivals level, exit through Door 8 and follow the covered pedestrian walkway directly into the parkade. The walk takes only a few minutes and is fully sheltered, which is welcome during Edmonton winters.
Once at the Budget counter, present your driver's license, credit card, and booking confirmation. After signing the rental agreement, your vehicle will be in the adjacent parkade for you to inspect before driving away. Budget recommends doing a full 360-degree walk-around and photographing any pre-existing marks before leaving the lot.
Are there toll roads in Edmonton or anywhere in Alberta that affect a Budget rental?
No, there are no toll roads anywhere in Alberta, so driving your Budget rental in and around Edmonton is completely toll-free. This applies to all major routes including Anthony Henday Drive (Highway 216), Yellowhead Trail, Deerfoot Trail, and all city streets.
Unlike other Canadian provinces or US states, Alberta has no electronic toll systems, cashless toll lanes, congestion charges, or emissions-zone fees. You will not need a transponder, a toll pass, or any toll program for your Edmonton rental.
If your travel plans take you beyond Alberta into provinces that do have toll roads, your Budget rental vehicle may be equipped with a toll device. In that case, you can choose an unlimited daily toll package at the counter or pay per use, with actual toll charges billed to your card after the rental.
What documents do I need to pick up a Budget rental car in Edmonton?
To collect your Budget rental in Edmonton, you must bring the following physical documents to the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the Budget counter in Edmonton.
Does my Budget booking in Edmonton include Tolls Cashback if I drive to other provinces?
Yes, all Hola Car Rentals bookings, including Budget rentals in Edmonton, include Tolls Cashback of up to 5% of your total booking value, even though Alberta itself has no toll roads.
If your Edmonton trip takes you into neighboring provinces or regions where toll roads exist, any tolls you pay during the rental period are eligible for reimbursement up to the 5% cap. For example, if your Budget booking total is US$500, the maximum cashback is US$25.
To claim your Tolls Cashback after returning your Edmonton rental:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for a Budget rental in Edmonton?
When you pick up your Budget rental in Edmonton, the counter will place a temporary authorization hold on your credit card. For rentals in Canada, this hold is typically between CAUS$ 300 and CAUS$ 500, though some Edmonton locations may require a hold of approximately CAUS$ 750 for certain vehicle classes or seasons.
This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.
A few important points for your Edmonton Budget pickup:
- Only a major credit card with the driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- The card must be in the main driver's name.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of your travel plans to avoid fraud blocks on the authorization.
How does the LRT construction in Edmonton affect driving a Budget rental car?
Edmonton's ongoing LRT expansion creates several road changes that can catch first-time drivers off guard, especially when navigating a Budget rental in unfamiliar areas.
Key impacts to be aware of:
- Routes such as Stony Plain Road and 102 Avenue have permanent one-lane reductions, left-turn bans, and right-in/right-out access restrictions where the LRT shares the road surface.
- As of 2025, Stony Plain Road at 136 Street is closed to north and south through traffic, requiring detours to alternate crossings.
- These restrictions are permanent, not temporary construction closures, so standard GPS apps may not always reflect the latest access changes.
When driving your Budget rental around Edmonton, plan routes in advance for any trips along the Valley Line West corridor. If your GPS suggests a left turn that is now banned, follow the posted signage rather than the navigation instruction. Allowing extra time for unfamiliar intersections is advisable, particularly near downtown Edmonton and the west end.
What is the fuel policy for Budget car rentals in Edmonton?
Budget rentals in Edmonton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Edmonton Budget rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the parkade at YEG.
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus an administrative service fee.
Ask the Budget agent at the Edmonton counter for the nearest fuel station to the YEG return lot when you pick up the vehicle, as options close to the airport parkade may be limited.
Does Travel Assistance apply to Budget rentals in Edmonton?
Yes, most Hola Car Rentals bookings, including Budget rentals in Edmonton, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is available only to travelers visiting from outside North America.
If you qualify, the coverage includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is particularly relevant for Edmonton, where winter driving conditions on routes like Anthony Henday Drive or Yellowhead Trail can increase the risk of incidents. If you need assistance during your Budget rental period, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms that apply to your reservation.
Can I add an additional driver to my Budget rental in Edmonton?
Yes, you can add an additional driver to your Budget rental in Edmonton, either as an included benefit or for a fee depending on your rate.
For Budget rentals in Edmonton, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes, if not already included in your rate. Check your booking confirmation for the line that reads additional driver free of charge to see if it is covered.
Requirements for adding a driver at the Edmonton Budget counter:
- The additional driver must be present at pickup with their original, valid driver's license.
- For Budget, the additional driver must be at least 25 years old at the time of pickup.
- If the additional driver's license uses a non-Latin alphabet, they must also bring an International Driving Permit.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the rental agreement are covered by the vehicle's protections. If someone not named on the contract drives the Budget rental in Edmonton, coverage may be void and additional charges could apply.
Are there airport fees or surcharges added to Budget rentals picked up at Edmonton YEG?
Yes, picking up a Budget rental at Edmonton International Airport (YEG) includes airport-specific fees that are added on top of the base rental rate. These are standard charges applied at the YEG Rental Car Centre and are not unique to Budget.
Common fees to expect at the Edmonton airport counter include:
- Airport concession recovery fee (ACRF), which can be up to 15% of the base rate at YEG
- GST of 5% applied to the rental total
- Provincial vehicle rental surcharges, which may reach 10 to 15% for luxury vehicle classes
If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Edmonton Budget counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental is complete.
One way to reduce these airport surcharges is to consider a downtown Edmonton Budget location, where off-airport rentals typically do not carry the concession recovery fee, often resulting in a lower total cost.
What insurance is included in a Budget rental in Edmonton?
In Edmonton, as in all of Canada, provincial law requires every rental vehicle to carry third-party liability insurance by default. This means your Budget rental in Edmonton includes statutory third-party liability coverage, which protects you if you cause injury or property damage to others while driving.
You can also purchase higher supplemental liability limits (LIS/ALI/SLI) at the Budget counter in Edmonton if you want additional protection beyond the provincial minimum.
For damage to the rental vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability if the Budget car is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover:
- Damage to third parties (covered by liability insurance)
- Tires, undercarriage, or roof damage unless specifically included
- Incidents involving unauthorized drivers not listed on the agreement
Always review your Hola Car Rentals booking confirmation before arriving at the Edmonton Budget counter to confirm exactly which coverages are included in your rate.
How do hybrid interchanges on Anthony Henday Drive affect driving a Budget rental in Edmonton?
Anthony Henday Drive (Highway 216), Edmonton's ring road, uses hybrid combination interchanges at several key intersections, including Calgary Trail and Gateway Boulevard. These differ from standard cloverleaf designs and can be disorienting for drivers unfamiliar with Edmonton's road layout.
What makes these interchanges unusual for Budget rental drivers visiting Edmonton:
- High-speed left-turn ramps are positioned differently from typical interchange geometry, requiring lane changes earlier than expected.
- Trellis beam bridges create visual cues that differ from standard overpasses, which can cause hesitation when merging.
- The design prioritizes cost efficiency over the full stack interchange format common in larger North American cities.
When driving your Budget rental on Anthony Henday Drive in Edmonton, reduce speed when approaching interchanges, read overhead signage well in advance, and avoid last-minute lane changes. GPS navigation is helpful but may not always reflect the exact lane geometry at these hybrid intersections. Allowing extra time when using Anthony Henday Drive for the first time is strongly recommended.
How do I return my Budget rental car at Edmonton Airport after hours?
To return your Budget rental at Edmonton International Airport (YEG) outside of counter hours, drive to the ground-level parkade outside Door 8, which is the same Rental Car Centre where you picked up the vehicle.
Steps for an after-hours return of your Edmonton Budget rental:
- Refuel before arriving at the airport, keeping your receipt as proof of a full tank in case of any fuel dispute.
- Drive to the return lot in the parkade on the ground level near Door 8 and park in the designated Budget return area.
- Take photos of the fuel gauge, odometer, and the vehicle's exterior before leaving the keys.
- Follow any key-drop instructions provided on your rental agreement or by the Budget agent at pickup. Ask about the specific key-drop procedure when you collect the vehicle.
Note that after-hours returns at Edmonton YEG mean the vehicle condition is not checked by staff until the counter reopens. Documenting the car's condition with timestamped photos protects you against any damage claims raised after you have left the lot. Keep your rental agreement and all receipts until the final Budget invoice is confirmed.
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