VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Burlington include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Burlington, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Burlington.
Will I face unexpected charges at the Budget counter in Burlington when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Burlington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Burlington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Burlington Airport and how do I pick up my car?
The Budget counter at Burlington International Airport (BTV) is located inside the terminal near baggage claim at 1200 Airport Dr, South Burlington, VT 05403. There is no shuttle or consolidated rental car center to navigate.
The Budget pickup process at Burlington Airport works as follows:
- Collect your baggage at the BTV baggage claim area
- Proceed to the Budget counter inside the terminal to complete paperwork and receive your keys
- Walk a short distance from the counter to the Budget car lot adjacent to the terminal
Plan for roughly 20 to 45 minutes from the moment you land to driving away, depending on baggage claim wait times and counter queue length. The Budget counter at Burlington Airport operates daily from 7:00 AM to 12:15 AM, so most arriving flights are covered. If you return the vehicle after hours, a key drop box is available at the BTV location.
What are the Budget counter hours at Burlington Airport?
The Budget counter at Burlington International Airport (BTV) is open daily from 7:00 AM to 12:15 AM, seven days a week. This schedule covers the majority of flight arrivals into Burlington.
A few important points to keep in mind:
- If your flight lands before 7:00 AM, the Budget counter will not yet be open and you will need to wait until it begins service
- If you arrive after 12:15 AM, no staffed Budget pickup is available at Burlington Airport for that window
- For vehicle returns outside staffed hours, a key drop box is available at the BTV Budget location so you can leave the car and keys securely
If your flight into Burlington is delayed by less than 24 hours from your original pickup time, Budget will hold your reservation. Delays beyond 24 hours may require you to contact support to adjust your booking. Always confirm your arrival time aligns with the Budget counter hours at Burlington Airport before finalizing your travel plans.
Are there toll roads near Burlington, Vermont that I should know about for my Budget rental?
Vermont has no interstate toll roads, so driving around Burlington on major highways with your Budget rental will not trigger any electronic toll charges. However, there are three seasonal mountain toll roads in Vermont that you may encounter if you venture beyond the Burlington area:
- Mt. Equinox Skyline Drive (off VT Route 7A near Manchester): US$20 per car plus US$5 per extra passenger, paid in cash at the gate
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash
- Mt. Mansfield toll road (off Highway 108 near Stowe): US$26 per car plus US$9.50 per extra passenger, paid by credit card only at the gate
None of these roads use electronic systems such as E-ZPass or plate-based billing, so no transponder fees or post-rental toll invoices will appear on your Budget account for these routes. Payment is made directly at the gate when you arrive. If you do not have the correct payment method, access is simply denied at the booth.
Vermont also has no congestion charges or emissions zones, so there are no additional driving fees to worry about in or around Burlington.
Does Hola Car Rentals offer toll cashback for my Budget rental in Burlington?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Budget rental in Burlington or anywhere else you drive during the trip.
Vermont's main roads around Burlington have no electronic toll systems, but if you drive to neighboring states such as New York or Massachusetts, you may encounter cashless toll roads where charges are billed through your Budget vehicle's toll device. Those charges are eligible for the cashback benefit.
To claim your Tolls Cashback after returning your Budget rental:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What documents do I need to pick up my Budget rental car in Burlington?
To pick up your Budget rental car at Burlington Airport (BTV), you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy) in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A passport or valid government-issued photo ID (required for international visitors at Burlington)
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Budget counter in Burlington. For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required. The IDP is a translation document only and must be carried alongside your original license.
Debit cards and prepaid cards are not accepted for the security deposit hold at Budget. Bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for Budget rentals in Burlington for drivers under 25?
Yes, a young driver surcharge applies to Budget rentals in Burlington for drivers between the ages of 21 and 24. Vermont is not one of the states (such as New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard Budget policy applies at Burlington Airport.
Key points for under-25 drivers renting with Budget in Burlington:
- Drivers aged 21 to 24 can rent but will pay a daily young-renter surcharge at the counter
- Budget charges US$13 per rental day plus taxes for the underage fee, with a maximum cap of US$65 plus taxes
- Many vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, and minivan categories
- Economy, compact, and intermediate vehicles are typically the available options for under-25 renters at Burlington
If you are between 21 and 24 and are a citizen or resident of Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if the underage fee waiver for Avis and Budget applies to your Burlington booking. This exception must be explicitly shown on your confirmation to be valid at the counter.
How does the fuel policy work for Budget car rentals in Burlington?
Budget rentals in Burlington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Burlington rental:
- At pickup: check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the gauge and odometer
- During the rental: use the correct fuel type as shown in the vehicle. Keep any fuel receipts in case of a dispute
- Before return: refuel within approximately 10 miles of the Budget return location at Burlington Airport (1200 Airport Dr). Take a photo of the full gauge before dropping off the car
- For after-hours returns: leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
If you return the Budget vehicle in Burlington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.
What driving differences should I expect in Burlington with my Budget rental?
Burlington has a road network that differs noticeably from typical U.S. cities, and first-time visitors driving a Budget rental should be aware of several local characteristics.
Key driving features in Burlington to know before you go:
- Complete streets design: many Burlington roads have been redesigned to reduce car lanes and add dedicated bike lanes and pedestrian space. Roads like Colchester Avenue and Riverside Avenue are narrower than they appear on maps, with frequent cyclists sharing the road
- Elevated crossings and tightened turns: areas near the University of Vermont, such as University Place Street, have raised pedestrian crossings and reduced turn radii that require slower speeds and extra attention
- Champlain Parkway: this newer two-lane road connects I-189 to the South End neighborhood at 25 mph. It uses flashing yellow arrows for left turns at signalized intersections, which may be unfamiliar if you are not used to this signal type
- Roundabouts: Shelburne Street has a newer roundabout at the Willard, Ledge, and Locust intersection that can catch drivers off guard
- Yielding culture: Burlington drivers and local law strongly prioritize yielding to cyclists and pedestrians, especially in commercial and residential zones
Taking extra care at intersections and keeping your Budget rental at posted speeds will make driving in Burlington straightforward once you are familiar with the layout.
What travel assistance is included with my Budget rental booking in Burlington?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Budget rental in Burlington as well. This benefit is designed for situations such as a medical emergency during your trip or a legal issue following a road incident in the Burlington area.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in or around Burlington, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms applicable to your reservation.
How do I add an additional driver to my Budget rental in Burlington?
Yes, you can add an additional driver to your Budget rental in Burlington, either as part of your rate or by paying a fee at the counter.
Check your Hola Car Rentals confirmation first. If it shows "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Budget charges US$13 per rental day plus taxes for an additional driver, with a maximum cap of US$65 plus taxes for the Burlington rental period.
To add a driver at the Budget counter in Burlington:
- The additional driver must be physically present at the Burlington Airport counter at pickup
- They must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
For Budget rentals in Burlington, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the young-renter surcharge or may not be accepted as additional drivers depending on location rules. Anyone who drives the Budget vehicle without being listed on the agreement will not be covered by the rental protections.
How much is the security deposit for a Budget rental in Burlington?
When you pick up your Budget rental at Burlington Airport, a temporary authorization hold will be placed on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount at the Burlington Budget counter depends on the vehicle class, rental duration, and Budget's current policy.
Important things to know about the deposit hold for your Burlington Budget rental:
- The hold is a temporary authorization, not a charge. It reduces your available credit until it is released after you return the vehicle
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted
- After you return the Budget vehicle in Burlington, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement
- Premium or specialty vehicle classes may carry a higher hold amount
Bring a backup credit card in your name to Burlington Airport in case your primary card is declined or does not have sufficient available credit to cover both the hold and any expected charges.
Can I return my Budget rental car in a different city after picking it up in Burlington?
Yes, one-way rentals are possible with Budget, allowing you to pick up in Burlington and return the vehicle at a different location. However, a drop-off fee may apply depending on your chosen return destination.
How one-way fees work for Budget rentals from Burlington:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section
- This fee cannot be prepaid and is paid directly at the Budget counter in Burlington or at the return location
- Cross-border one-way rentals (for example, Burlington to Canada) may be restricted or carry higher fees depending on Budget's policy for that route
If no drop-off fee appears during your search, it means the specific Burlington to destination route does not incur one. Always review your booking confirmation to verify the fee before travel. If the Budget counter charges a different amount than what your confirmation shows, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
Is my foreign driver's license valid for a Budget rental in Burlington?
Yes, a valid foreign driver's license is generally accepted at the Budget counter in Burlington for international visitors. However, there are important conditions to be aware of before you arrive at Burlington Airport.
License requirements for Budget rentals in Burlington:
- If your license is printed in English or issued by an EU or EEA country, it is typically accepted on its own alongside your passport
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Budget counter in Burlington. The IDP must be carried together with your original license at all times
- For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required
- The IDP is a translation document only and is not valid as a standalone license
Obtain your IDP in your home country before traveling to Burlington, as U.S. organizations such as AAA do not issue IDPs to holders of non-U.S. licenses. All documents presented at the Budget counter must be physical originals. Digital copies or photos on your phone will not be accepted.
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