VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Maine include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Maine, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Maine.
Will I face unexpected charges at the Avis counter in Maine when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Portland International Jetport in Maine?
The Avis counter at Portland International Jetport (PWM) in Maine is located inside the terminal in the baggage claim area. After collecting your luggage, follow the signs toward baggage claim and you will find the Avis desk there. Rental vehicles are parked outside the baggage claim area.
If you are an Avis Preferred member, you can proceed directly to your vehicle by showing your driver's license to receive your preprinted rental document and keys, skipping the full counter queue.
Counter hours at PWM run Sunday through Saturday, 6:00 AM to 12:00 AM midnight. If your flight arrives close to midnight, plan accordingly, as the counter closes at that time and no specific after-hours pickup option is listed for this location.
Where is the Avis counter at Bangor International Airport in Maine?
The Avis counter at Bangor International Airport (BGR) in Maine is located in the baggage claim area at 299 Godfrey Blvd, Bangor, ME 04401. Rental vehicles are parked outside the baggage claim area. Avis Preferred members can show their driver's license to receive a preprinted rental document and keys directly.
Counter hours at BGR run Monday through Sunday, 8:00 AM to 12:00 AM midnight. BGR also offers a 24-hour drop-off option: if you return the vehicle after hours, park and lock the car, then place your keys and rental contract in the drop box located at the counter. A free shuttle is available to long-term parking.
For vehicle return, follow the airport loop signs to 299 Godfrey Blvd, Suite 9, which is across from the terminal.
Does Avis have any non-airport locations in Maine?
No, based on available information, Avis does not operate standalone downtown or city-center locations in Maine. All confirmed Avis locations in Maine are at airports.
The four Avis airport locations in Maine are:
- Portland International Jetport (PWM), 1001 Westbrook St, Portland, ME 04102
- Bangor International Airport (BGR), 299 Godfrey Blvd, Bangor, ME 04401
- Knox County Regional Airport (RKD), Owls Head, near Rockland
- Presque Isle Airport (PQI), 650 Airport Dr, Presque Isle, ME 04769
If you need to pick up your Avis rental in Maine without flying in, the airport locations remain your best option. Portland (PWM) and Bangor (BGR) are the busiest and most accessible of the four.
How do tolls work on the Maine Turnpike with an Avis rental car?
Maine's main toll highway, operated by the Maine Turnpike Authority, uses the E-ZPass electronic toll system. Cash booths have been largely eliminated in Maine and across the Northeast, so you will almost certainly encounter cashless tolling during your Avis rental in Maine.
Your Avis rental vehicle comes equipped with an electronic toll device. At the counter, you have two options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on location and partner) that covers all toll charges for that day
- Opt out and pay per use, in which case Avis will charge the actual toll amount plus an administrative or processing fee to the credit card on file
If you drive through an E-ZPass lane without enrolling in a toll program, Avis will still receive a notice and charge your card for the transaction, plus any associated fees. Toll charges often appear on your statement four to six weeks after the rental ends.
To avoid surprises, review the toll program terms on your rental agreement before signing.
What documents do I need to pick up my Avis rental car in Maine?
To pick up your Avis rental car in Maine, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy)
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Avis counter in Maine or anywhere else in the United States.
How much is the security deposit for an Avis rental in Maine?
When you pick up your Avis rental car in Maine, a temporary authorization hold is placed on your major credit card. This is not a charge but it does reduce your available credit until the bank releases it after you return the vehicle.
For Avis rentals in the United States, including Maine, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on the vehicle class, rental location, and season. Premium or specialty vehicles may carry a higher hold.
A few important points to keep in mind:
- Only a major credit card in the main driver's name with the name printed on the physical card is accepted for the deposit. Debit cards and prepaid cards are not accepted.
- Digital wallets and virtual card numbers are not accepted at the counter.
- After you return the vehicle, the hold is released, but your bank controls how quickly it appears back in your available credit, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined.
Can I get a Tolls Cashback on my Avis rental in Maine?
Yes, you can claim Tolls Cashback on your Avis rental in Maine. All Hola Car Rentals bookings include this benefit, which reimburses up to 5% of your total booking value for tolls paid during the rental period.
Maine's main toll road, the Maine Turnpike, uses the E-ZPass cashless system, so toll charges are common on Avis rentals in Maine, particularly if you travel between Portland, Augusta, and other points along the turnpike corridor.
To claim your cashback after returning your Avis vehicle in Maine:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the minimum age to rent a car with Avis in Maine?
The minimum age to rent a car with Avis in Maine without any additional surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, also called an underage fee, at the Avis counter in Maine.
Drivers under 21 are generally not permitted to rent with Avis in Maine, as Maine does not fall under the New York or Michigan exceptions that require rentals to drivers aged 18 and older.
Additional restrictions for under-25 renters at Avis in Maine include:
- Vehicle class limits: most premium, full-size, luxury, SUV, minivan, and convertible categories are restricted to drivers 25 and older
- The young-renter surcharge is a daily fee paid at the counter and is separate from your prepaid booking total
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Maine may waive the underage fee for the main driver. Check your booking confirmation to see if the waiver is explicitly listed, and bring your passport as proof of nationality at the Avis counter.
How does the fuel policy work for Avis rentals in Maine?
Avis rentals in Maine follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
At return, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof.
If you return the Avis vehicle in Maine with less than a full tank, you may be charged:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
- A refueling service or administrative fee on top of the fuel cost
For after-hours returns at Bangor International Airport (BGR), leave your fuel receipt in the drop envelope along with your keys and rental contract, and keep a photo of the full gauge on your phone.
Can I add an additional driver to my Avis rental in Maine?
Yes, you can add an additional driver to your Avis rental in Maine, either as part of your rate or by paying a fee at the counter.
If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Avis in Maine charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver.
Requirements for adding a driver at the Avis counter in Maine:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required ID
- For Avis in Maine, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by the vehicle's protections, such as CDW and liability coverage. If someone not listed on the contract drives the Avis vehicle in Maine, coverage may be void and additional charges could apply.
Can I pick up an Avis car in Maine and return it in another state?
Yes, one-way rentals with Avis in Maine that involve returning the vehicle in a different state are generally possible, but a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies based on the cities involved, the distance, the vehicle class, and the season. For example, returning an Avis vehicle rented in Maine to a location in Massachusetts or New York would typically trigger a one-way fee.
How to check if a drop-off fee applies to your Maine Avis rental:
- During the booking process on the Hola Car Rentals site, select your different return location and the fee will appear on the rate details page under the section labeled "To pay at destination"
- Your booking confirmation will also list the drop-off fee if one applies
- This fee cannot be prepaid and is settled at the Avis counter in Maine at pickup
Cross-border rentals, such as driving from Maine into Canada, may be restricted or require prior authorization from Avis. Always confirm cross-border permissions on your rental agreement before crossing any international boundary.
What are the Avis counter hours at Presque Isle Airport in Maine?
The Avis counter at Presque Isle Airport (PQI) in Maine operates on a more limited schedule than the Portland and Bangor locations. Hours are generally Monday through Friday, 9:30 AM to 4:30 PM, with some evening availability, and reduced hours on weekends.
Because Presque Isle is a smaller regional airport in northern Maine, the Avis counter hours are significantly more restricted than at Portland International Jetport (PWM), which is open 6:00 AM to midnight daily, or Bangor International Airport (BGR), which is open 8:00 AM to midnight daily with a 24-hour drop-off option.
If you are planning to pick up or return an Avis vehicle at Presque Isle Airport in Maine, it is strongly recommended to:
- Confirm your exact flight arrival time against the counter hours before booking
- Contact the Avis location directly to verify current operating hours, as schedules can change on holidays
- Plan your return well within the counter's open hours, since after-hours drop-off details for PQI are not confirmed
For more flexibility, consider picking up your Avis rental at Bangor or Portland if your travel schedule allows.
Does travel assistance apply to my Avis rental in Maine?
Yes, most Hola Car Rentals bookings, including Avis rentals in Maine, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit applies only to travelers who are not residents of the United States or Canada.
Maine includes stretches of remote highway and rural areas, particularly in the northern part of the state near Presque Isle, where access to medical facilities can be limited. The travel assistance coverage is designed for exactly these situations.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your Avis rental in Maine.
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