VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Huntsville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Huntsville, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Huntsville.
Will I face unexpected charges at the Avis counter in Huntsville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Huntsville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Huntsville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Avis rental car at Huntsville International Airport?
At Huntsville International Airport (HSV), the Avis counter is located at 1000 Glenn Hearn Blvd SW, Suite 109B, Huntsville, AL 35824. After collecting your bags, proceed outside the baggage claim area and cross to the parking garage, where you will find the Avis Preferred booth.
The facility is on-site at the terminal, so no shuttle or off-site transportation is needed. Once you complete your rental agreement at the Avis counter, you can drive directly out of the airport facility.
The Avis airport location in Huntsville is open Monday through Sunday, 7:00 AM to 12:00 AM midnight, making it convenient for most arrival times. If you are unsure where to go, follow the car rental signs through the terminal toward the parking garage.
What are the Avis counter hours at Huntsville International Airport and downtown?
Avis operates two locations in Huntsville, each with different hours.
- Huntsville International Airport (HSV), 1000 Glenn Hearn Blvd SW, Suite 109B: open daily Monday through Sunday, 7:00 AM to 12:00 AM midnight.
- Downtown Huntsville, 3154 University Dr NW: Monday through Friday 8:00 AM to 6:00 PM, Saturday 10:00 AM to 3:00 PM, Sunday 12:00 PM to 4:00 PM.
If you are arriving by plane, the Avis airport location in Huntsville is the better choice because of its extended hours. The downtown location closes significantly earlier and is not open late on weekends.
Hours can change on public holidays, so always confirm on your booking confirmation before travel. If your flight lands close to midnight, plan to complete your Avis pickup before the airport counter closes.
Can I return my Avis car after hours at the downtown Huntsville location?
No, after-hours returns are not available at the Avis downtown Huntsville location on University Drive. If you need to return your vehicle outside of business hours, you should plan to use the Avis airport location at Huntsville International Airport, which is open until midnight daily.
Some Avis locations offer a key drop box for after-hours vehicle returns, but you remain responsible for the vehicle and any charges until the contract is officially closed on the following business day. This means any damage, fuel shortfall, or other issues discovered after you drop the keys could still be charged to your card.
To avoid complications, always confirm the return process with the Avis agent at pickup in Huntsville and keep a timestamped photo of the vehicle condition and fuel gauge at the moment of return.
Are there toll roads near Huntsville, and how does Avis handle tolls in Alabama?
Alabama has several toll roads, though none run directly through central Huntsville. If you drive beyond the city during your Avis rental, you may encounter tolls on routes such as the Montgomery Expressway Bridge (US$1.50), the Tuscaloosa Bypass (US$1.50), the Emerald Mountain Expressway (US$1.75), or the Foley Beach Express Toll Bridge (US$2.75 for a standard 2-axle vehicle).
Alabama uses the Alabama Freedom Pass transponder system. Unlike many other U.S. states, Alabama toll booths also accept cash and credit or debit cards, so cashless-only roads are not a concern on most routes.
Your Avis rental vehicle in Huntsville will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the program) or pay per use, in which case Avis will bill actual tolls plus an administrative processing fee to your card after the rental ends.
If you opt out of the Avis toll program, you can pay manually at booths where cash is accepted. Always review the toll terms on your rental agreement before leaving the Huntsville counter.
What documents do I need to pick up my Avis rental in Huntsville?
To collect your Avis rental car in Huntsville, you must bring the following physical documents to the counter.
- A valid, original driver's license (not a digital copy).
- A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- If you are visiting from abroad: round-trip flight or cruise tickets.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or Latin-alphabet languages, an IDP is recommended but not strictly required at the Avis Huntsville counter.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted by Avis or any other rental partner.
How does the Tolls Cashback benefit work for Avis rentals in Huntsville?
Every booking made through Hola Car Rentals, including Avis rentals in Huntsville, includes Tolls Cashback: you can get up to 5% of your total booking value back for tolls you paid during your rental period.
This is especially useful if your Huntsville trip takes you onto Alabama toll roads such as the Montgomery Expressway Bridge or the Foley Beach Express, or if you drive into neighboring states with toll systems.
To claim your cashback, email [email protected] within 30 days of returning your Avis vehicle in Huntsville. Include the following documents.
- Your Hola Car Rentals reservation confirmation.
- A copy of the rental agreement signed at the Avis Huntsville counter.
- A receipt or statement showing the toll charges paid during your rental.
The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What airport fees should I expect when renting from Avis at Huntsville International Airport?
Renting from Avis at Huntsville International Airport (HSV) adds several location-specific fees on top of the base rental rate. These are standard charges that apply to all airport rentals in Huntsville and are not unique to Avis.
- Airport Concession Fee: typically 8 to 11% of the base rate, charged by the airport authority.
- Customer Facility Charge (CFC): approximately US$4.50 per day, capped at US$31.50 per rental, which funds terminal operations at HSV.
- City and state rental taxes: Huntsville applies a 7% sales tax plus a 2% local rental tax.
Combined, these add-ons can total US$20 to US$40 per day compared to an off-airport location. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis Huntsville counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the rental is complete.
Is a credit card required for the Avis security deposit in Huntsville?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required at the Avis counter in Huntsville. Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the security deposit hold.
At pickup, Avis will place a temporary authorization hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and location. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
A few things to prepare before arriving at the Avis Huntsville counter.
- Confirm your card is enabled for in-person transactions and has sufficient available credit to cover both the hold and any expected charges.
- Set a travel notice with your bank to prevent fraud blocks on the authorization.
- Bring a backup credit card in your own name in case your primary card is declined.
Even if you prepaid your booking, you must still present a physical credit card at the Avis counter in Huntsville for the deposit hold.
What driving quirks should I know before picking up my Avis rental in Huntsville?
Huntsville is a rapidly expanding city, and first-time drivers will notice some road characteristics that differ from other U.S. cities of similar size.
- Wide arterial roads: Major roads like Memorial Parkway and I-565 feature very wide right-of-ways that can shift abruptly from narrow collector streets to multi-lane arterials, sometimes without clear advance signage.
- Ongoing construction: The Northern Bypass extension and other arterial upgrades create temporary detours and lane reductions that may not yet appear on GPS maps. Expect changes through at least 2026.
- Roundabout-style interchanges: Some newer interchanges near the Northern Bypass mimic European roundabout layouts but follow Alabama DOT yield rules, which may differ from what you are used to.
- Greenway crossings: Huntsville has over 130 miles of greenways and bikeways. Yield-to-pedestrian signals appear at intersections such as Bailey Cove and Blevins Gap, which can surprise drivers unfamiliar with U.S. suburban multimodal roads.
- Speed enforcement: Mobile radar units are used on minor arterials near greenway crossings. There are no fixed speed cameras as found in many European countries.
When you collect your Avis vehicle in Huntsville, ask the agent about any current construction detours near your planned routes.
Can drivers under 25 rent from Avis in Huntsville?
Yes, drivers aged 21 to 24 can rent from Avis in Huntsville, but a daily young-renter surcharge applies and certain vehicle classes are restricted.
In Alabama, the standard minimum age at Avis is 25 for no surcharge. Drivers aged 21 to 24 are permitted but will pay an additional daily underage fee. For Avis in Huntsville, this fee is US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.
Vehicle class restrictions also apply. Categories such as full-size sedans, SUVs, minivans, luxury, premium, and convertibles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.
One exception worth noting: if you are a driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis may waive the underage fee. The waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact support to verify eligibility before arriving at the Avis Huntsville counter.
How does the fuel policy work for Avis rentals in Huntsville?
Avis rentals in Huntsville follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Huntsville counter.
When returning your vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the Avis vehicle in Huntsville with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus an administrative service fee.
If the car was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level. Always verify what is written on the contract before driving away from the Avis Huntsville counter.
Can I add an additional driver to my Avis rental in Huntsville?
Yes, you can add an additional driver to your Avis rental in Huntsville, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
Whether the fee applies depends on your rate.
- If your booking confirmation states additional driver is included, the first extra driver is free of charge.
- If it is not included, Avis charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.
For Avis in Huntsville, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to an underage surcharge or may not be accepted as additional drivers depending on location rules.
Only drivers listed on the Avis rental agreement are covered by the vehicle's protections such as CDW and liability coverage. If someone not named on the contract drives the vehicle, coverage may be void and additional charges could apply. Always add every driver at the Huntsville counter before leaving.
Does Travel Assistance apply to my Avis rental in Huntsville?
Most Hola Car Rentals bookings, including Avis rentals in Huntsville, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.
For eligible international visitors renting an Avis vehicle in Huntsville, the coverage typically includes the following.
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This is particularly relevant if you experience a breakdown on one of Huntsville's expanding arterial roads or on a highway such as I-565, where distances from assistance can be significant.
To use the benefit, contact Terrawind 24 hours a day, 7 days a week. Always call first to open a case before incurring expenses, as some reimbursements require prior authorization. Provide your full name and your Hola Car Rentals confirmation number when you call.
Travel Assistance does not cover damage to the Avis rental vehicle itself (that is handled by CDW) or third-party liability to others (handled by LIS/SLI).
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