VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Greensboro include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Greensboro, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Greensboro.
Will I face unexpected charges at the Alamo counter in Greensboro when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Greensboro are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Greensboro charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Greensboro airport (GSO)?
The Alamo counter at Greensboro's Piedmont Triad International Airport (GSO) is located inside the terminal on the lower level, in the shared Enterprise, National, and Alamo area. No shuttle or separate rental car center is required. After collecting your bags, walk directly to the lower level of the terminal and look for the Alamo signage in that cluster of counters.
Counter hours are 06:30 to 23:59 daily. If you are arriving close to midnight, plan accordingly, as the counter closes at 23:59. After-hours key drop (between 01:00 and 07:00) is available via a dropbox at the GSO location, so you can return the vehicle outside staffed hours without waiting.
There is no confirmed standalone Alamo city center location in Greensboro, so the GSO airport terminal counter is the primary pickup point for most renters.
Can I use Alamo's Skip the Counter option at Greensboro GSO?
Yes, Alamo offers a Skip the Counter check-in option at Greensboro's Piedmont Triad International Airport (GSO). With this process, you print your rental agreement online before arriving, proceed directly to the vehicle in the lot, and present your agreement at the exit booth rather than stopping at the Alamo counter inside the terminal.
To use this option at Greensboro GSO, you will still need to have your valid driver's license and the credit card used for the booking ready to show at the exit booth. All standard document requirements apply, including a physical major credit card in the main driver's name for the security deposit hold.
If you have not enrolled in Alamo Insiders or completed the pre-check process before arriving in Greensboro, you will need to visit the Alamo counter on the lower level of the terminal instead.
What documents do I need to pick up my Alamo rental in Greensboro?
To pick up your Alamo rental in Greensboro, you must bring the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original license.
- A physical major credit card with the driver's name printed on it, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for international visitors).
At the Alamo counter in Greensboro, the agent will place a temporary hold of approximately US$300 to US$400 on your credit card. This is an authorization, not a charge, and is released after you return the vehicle. Make sure your card has sufficient available credit before arriving at GSO.
Are there toll roads near Greensboro that I should know about as an Alamo renter?
Greensboro itself does not sit on a major toll road, but if you drive beyond the city toward Raleigh or the Charlotte area with your Alamo rental, you may encounter North Carolina's all-electronic toll roads, including the Triangle Expressway and the Monroe Expressway. There are no cash toll booths in North Carolina; all tolling is fully cashless.
Payment options for toll roads in North Carolina include:
- NC Quick Pass prepaid account (offers a 35% discount off the bill-by-mail rate)
- E-ZPass, SunPass, or Peach Pass (all accepted on NC toll roads)
- Bill-by-mail via license plate camera capture (higher rate applies)
Your Alamo rental vehicle at Greensboro GSO comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual tolls plus administrative fees are billed to your card after the rental ends. If you plan to use your own transponder, inform the Alamo agent at pickup so the vehicle's default device can be deactivated to avoid duplicate charges.
How does Tolls Cashback work for Alamo rentals starting in Greensboro?
Yes, all bookings made through Hola Car Rentals, including Alamo rentals starting in Greensboro, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during the rental period.
For example, if your Greensboro Alamo booking totals US$600, the cashback cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
To claim your cashback after returning your Alamo vehicle at Greensboro GSO or any other drop-off point:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.
Is there a young driver surcharge for Alamo rentals in Greensboro?
Yes, Alamo applies a young driver surcharge in Greensboro for renters between the ages of 21 and 24. The fee is US$25 per day, charged at the counter when you pick up the vehicle at Greensboro's Piedmont Triad International Airport (GSO).
Renters must be at least 21 years old to rent from Alamo in Greensboro. Drivers aged 18 to 20 are not eligible at this location (the 18-plus exception applies only in New York and Michigan under state law).
Additional restrictions for under-25 renters at Greensboro include:
- Most premium, full-size SUV, luxury, minivan, and convertible vehicle classes are restricted to drivers 25 and older.
- Economy, compact, intermediate, and compact SUV categories are generally available to younger renters.
If you are 25 or older, no young driver surcharge applies. All renters, regardless of age, must present a valid driver's license and a physical major credit card in their name for the security deposit hold at the Alamo counter in Greensboro.
Can I add an additional driver to my Alamo rental in Greensboro?
Yes, you can add an additional driver to your Alamo rental in Greensboro. The additional driver must be present at the Alamo counter at Greensboro GSO at the time of pickup, with their own valid driver's license and any required identification.
Alamo charges US$15 per day for additional drivers when the fee is not included in your rate. Check your booking confirmation to see whether an additional driver is listed as included. A spouse or domestic partner may be offered as a free additional driver at some Alamo locations, but confirm this on your specific confirmation.
Key requirements for adding a driver at the Greensboro Alamo counter:
- The additional driver must meet the minimum age requirement (21 at this location, subject to the young driver surcharge if under 25).
- Both the main driver and the additional driver must sign the rental agreement.
- If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is required alongside the original license.
Only drivers named on the rental agreement are covered by the vehicle's protections. Anyone not listed who drives the Alamo vehicle in Greensboro may void coverage.
What is the fuel policy for Alamo rentals at Greensboro GSO?
Alamo rentals at Greensboro follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Greensboro Alamo rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup.
- Refuel within approximately 10 miles of the Greensboro GSO return location before dropping off the vehicle.
- Keep your final fuel receipt as proof in case of any dispute.
If you return the Alamo vehicle in Greensboro with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Some Alamo locations offer an optional prepaid fuel plan at the counter. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
What happens if I return my Alamo car in Greensboro after hours?
Yes, after-hours returns are available at the Alamo location in Greensboro. If you are returning your vehicle between 01:00 and 07:00, when the counter at Greensboro GSO is not staffed, you can use the key dropbox at the airport location.
For a smooth after-hours return of your Alamo rental in Greensboro:
- Refuel before returning so the tank is at the recorded starting level (Full-to-Full policy applies even for after-hours drops).
- Take a photo of the dashboard showing the fuel gauge and odometer before leaving the vehicle.
- Place your keys and any required paperwork in the designated dropbox envelope.
- Keep a copy of your rental agreement and fuel receipt.
Note that liability for the vehicle may remain with you until the Alamo agent formally checks it in during staffed hours. If any damage is noted at check-in that was not documented before your drop, it can be harder to dispute. Photographing the vehicle from all angles before leaving the Greensboro lot is strongly recommended.
Are there confusing roads or interchanges near Greensboro I should know about as an Alamo renter?
Yes, the Greensboro area has one road feature that can catch first-time visitors off guard: the recently completed Greensboro Urban Loop. This 49-mile interstate-grade beltway, finished in January 2023, incorporates segments signed as I-73, I-840, and I-785, and connects to US 29 in ways that differ from more mature beltway systems in other U.S. cities.
Specific things to be aware of when driving your Alamo rental around Greensboro:
- Some interchange ramps on the Urban Loop are still incomplete, including the I-785 North to US 29 South flyover, which means navigation apps may route you through unexpected merges.
- Signage along parts of the loop includes blank spaces reserved for future I-840 route shields, which can be confusing if you are expecting fully signed interstate markers.
- US 29 briefly becomes interstate-standard for roughly a quarter mile near certain loop exits, then transitions back, which can disorient drivers unfamiliar with the area.
Using a GPS or navigation app updated with recent map data is strongly recommended when driving your Alamo rental in and around Greensboro, particularly if you plan to use the Urban Loop to bypass the I-40 and US 220 corridors.
Can I pick up an Alamo car in Greensboro and return it in another city?
Yes, one-way rentals are generally available through Alamo, allowing you to pick up in Greensboro and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, distance, and vehicle class selected.
How one-way fees work for Alamo rentals from Greensboro:
- The drop-off fee is route-specific and varies by destination, season, and vehicle category.
- During the booking process, any applicable drop-off fee will be shown under the "To pay at destination" section before you confirm your reservation.
- Cross-border one-way rentals (for example, driving from Greensboro into Canada) may be restricted or carry significantly higher fees. Always confirm cross-border permissions on your rental agreement.
If you need to change your return location after booking your Greensboro Alamo rental, contact support as soon as possible. Mid-rental route changes must be approved by the partner and may result in repricing or an increased drop-off fee. The fee cannot be prepaid and is settled directly with Alamo at the counter or upon return.
Does my Alamo booking in Greensboro include travel assistance if something goes wrong?
Most bookings made through Hola Car Rentals, including Alamo rentals starting in Greensboro, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is designed for situations that arise away from home, such as a medical emergency on the road or a breakdown on the Greensboro Urban Loop or surrounding highways.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage, regardless of whether they are renting an Alamo vehicle in Greensboro or elsewhere. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability.
What insurance options are available for my Alamo rental in Greensboro?
When picking up your Alamo rental in Greensboro, you will have the option to add or confirm several types of coverage. Understanding what each covers helps you avoid paying for protection you already have or going without coverage you need.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle itself, up to any applicable deductible. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Alamo rental in Greensboro or on North Carolina roads. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage.
- Personal Accident Insurance (PAI): covers injuries to you and your passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
Check your booking confirmation to see which protections are already included in your Greensboro Alamo rate. Any coverage you add at the counter is optional and will be charged locally. Only drivers listed on the rental agreement are covered by these protections.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe