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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Colorado include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Colorado, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Colorado.
Will I face unexpected charges at the Alamo counter in Colorado when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Denver International Airport in Colorado?
The Alamo counter at Denver International Airport (DEN) in Colorado is not inside the main terminal. After collecting your bags, exit through baggage claim and go to Curb 4, where you board the rental car shuttle.
Once at the rental facility, Alamo offers three ways to complete your check-in:
- Visit the staffed counter to obtain your rental agreement and keys
- Use the self-service touch-screen kiosk to check in, print a receipt-sized rental agreement, and locate your car on the lot
- If you activated Accelerated Check-in online before arrival, go directly to your assigned car on the lot and show your rental agreement and driver's license at the exit booth
At Colorado Springs Airport (COS), the Alamo counter is inside the terminal near baggage claim 4. At Grand Junction Regional Airport (GJT), the Alamo counter is on the lower level of the terminal, directly across from baggage claim.
What documents do I need to pick up my Alamo rental car in Colorado?
To pick up your Alamo rental car in Colorado, you must bring the following physical documents:
- A valid, unexpired driver's license with a photograph. Digital licenses are not accepted.
- A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. The Alamo desk in Colorado will not accept digital copies or photos of documents on a phone screen.
How do toll roads work for Alamo rentals in Colorado?
Colorado operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All toll roads use overhead cameras that photograph license plates. The main toll roads you may encounter when driving an Alamo rental in Colorado include:
- E-470, a 47-mile loop around the Denver metro area, commonly used when traveling to or from Denver International Airport
- I-25 Express Lanes between US-36 and downtown Denver, with variable pricing typically ranging from US$0.50 to US$5.00 per trip
- US-36 Express Lanes and the Northwest Parkway
Because all Colorado toll roads use license plate tolling (LPT), if you drive through a toll without enrolling in a program, Alamo will receive the invoice and bill your credit card for the undiscounted toll amount plus administrative fees, which can be significant.
At the Alamo counter in Colorado, you can enroll in a toll pass program to manage these charges. Options typically include a pay-per-use arrangement or a daily unlimited package. Review the terms carefully before signing, as daily fees apply whether or not you use a toll road that day.
Can I get cashback on tolls paid during my Alamo rental in Colorado?
Yes, you can get cashback on tolls paid during your Alamo rental in Colorado through the Tolls Cashback benefit included in all Hola Car Rentals bookings.
Colorado's toll roads, including E-470 and the I-25 Express Lanes near Denver, are fully cashless and charges can add up quickly. After your Alamo rental ends, you can claim up to 5% of your total booking value back for tolls paid during the rental period.
To claim your cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Alamo rental agreement, and a receipt or statement showing the toll charges paid
For example, if your booking total was US$500, the maximum cashback is US$25. If you paid US$18 in Colorado tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Are there winter tire or traction requirements for Alamo rentals in Colorado?
Yes, Colorado has a Passenger Vehicle Traction Law that can affect your Alamo rental during winter months. When the Colorado Department of Transportation (CDOT) activates traction requirements on state highways during winter storms, all vehicles, including rental cars, must have adequate traction devices or qualifying tires to legally drive on those roads.
This law can be applied to any state highway in Colorado, not just mountain passes, so it may affect routes you plan to drive in your Alamo vehicle.
Before driving in Colorado during winter, you should:
- Check CDOT's website for current traction law conditions on your planned route
- Ask the Alamo counter agent in Colorado whether the vehicle you are assigned meets current traction requirements
- Inquire about tire chains at the counter, as availability varies by location and vehicle class
Driving a rental car in Colorado on a road where traction requirements are in effect without compliant tires or chains can result in fines and may also affect your insurance coverage under the rental agreement.
What is the security deposit amount for an Alamo rental in Colorado?
When you pick up your Alamo rental in Colorado, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge, but it reduces your available credit until it is released after you return the vehicle.
For Alamo rentals in the United States, including Colorado, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary depending on:
- The vehicle class you rent (premium or larger SUVs may carry a higher hold)
- The specific Alamo location in Colorado, whether airport or downtown
- The length of your rental period
You must present a physical major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Alamo counter in Colorado.
After you return the vehicle, Alamo releases the hold, but your bank controls how quickly it reappears in your available balance. This can take up to 15 business days depending on your card issuer.
What local taxes and airport fees apply to Alamo rentals in Colorado?
Alamo rentals picked up at airports in Colorado are subject to several local fees and taxes on top of the base rental rate. These charges are set by state and local authorities, not by Alamo, and apply to all rental companies operating at Colorado airports.
Typical fees you may see on your Alamo rental agreement in Colorado include:
- State rental vehicle tax, which generally ranges from 2% to 10% depending on the locality
- Airport concession recovery fee, typically 10% to 12% of the base rental rate, charged at airport locations such as Denver International Airport (DEN), Colorado Springs (COS), and Grand Junction (GJT)
- Customer facility charge (CFC), usually US$3.00 to US$5.25 per day, capped at 10 to 14 rental days
- Tourism surcharges at resort and ski-area airports such as Aspen, which can add up to an additional 5%
Your booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as amounts due at pick-up. Review this carefully before arriving at the Alamo counter in Colorado so there are no surprises.
How does after-hours car return work at Alamo locations in Colorado?
Yes, after-hours returns are available at Alamo locations in Colorado. If you need to return your vehicle when the counter is closed, the process is straightforward.
At most Alamo locations in Colorado, including Colorado Springs Airport and Grand Junction Regional Airport, you park the vehicle in the designated return lanes as directed by signage, then drop your keys in the after-hours key dropbox.
At Denver International Airport (DEN), Alamo operates within the Enterprise Holdings rental facility, which maintains 24-hour return lanes. To return after hours at DEN:
- Drive to the Enterprise Holdings return lanes as directed
- Park the vehicle and place the keys on the dashboard
- Airport transportation back to the terminal is available around the clock
Before your rental ends, confirm the exact return instructions for your specific Alamo location in Colorado, as procedures can vary. Your rental agreement will include the return address and any specific instructions. If you have questions, the Alamo counter agent can walk you through the process at pick-up.
Note that even with an after-hours return, the fuel policy still applies. Return the tank at the level recorded on your Alamo rental agreement to avoid refueling charges.
Is there a young driver surcharge for Alamo rentals in Colorado?
Yes, drivers under 25 years old are subject to a young driver surcharge when renting from Alamo in Colorado. This daily fee is charged at the counter and is separate from your prepaid booking total.
For Alamo rentals in Colorado, the young driver surcharge is US$15 per day plus applicable taxes. This fee applies to drivers aged 21 to 24. Drivers must be at least 21 years old to rent from Alamo in Colorado, as the state does not have the same exceptions as New York or Michigan, where 18-year-olds may rent.
Additional restrictions that apply to under-25 renters in Colorado include:
- Vehicle class limitations: most premium, full-size SUV, luxury, minivan, and specialty categories are restricted to drivers 25 and older
- The surcharge applies to the main driver and may also apply to any additional driver under 25 added to the Alamo agreement
If you are between 21 and 24, plan to select an economy, compact, or intermediate vehicle class for your Alamo rental in Colorado, and Budget for the daily surcharge when comparing total rental costs.
Do I need an International Driving Permit for an Alamo rental in Colorado?
An International Driving Permit (IDP) is not always mandatory for an Alamo rental in Colorado, but whether you need one depends on your driver's license.
The key rule for Colorado and all U.S. Alamo locations is based on the alphabet your license uses:
- If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. Without it, Alamo in Colorado may refuse to complete the rental.
- If your license is in English or uses the Latin (Roman) alphabet, an IDP is recommended but not strictly required.
An IDP is a translation booklet only. It is not a standalone license and must always be carried together with your original driver's license. You cannot rent a car in Colorado with an IDP alone.
If you think you may need an IDP, obtain it in your home country before traveling. U.S. organizations such as AAA issue IDPs only to holders of U.S. licenses, so you cannot get one after arriving in Colorado.
Always bring your physical original license to the Alamo counter. Digital or photocopied licenses are not accepted.
What insurance coverage is included with an Alamo rental in Colorado?
The insurance coverage included with your Alamo rental in Colorado depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully, as coverage varies between rate types.
The two main protections to understand for any Alamo rental in Colorado are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): this reduces your financial liability for damage to the Alamo vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): this covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in Colorado. Some U.S. states require a minimum level of liability coverage, but not all do. Adding supplemental liability coverage is strongly recommended.
Neither CDW nor LDW covers personal injuries to you or your passengers, or your personal belongings inside the vehicle. Those require separate Personal Accident Insurance (PAI) or Personal Effects Coverage (PEC).
Review your Alamo rental agreement at the Colorado counter before signing to confirm exactly which coverages are active and what deductibles apply.
Can I add an additional driver to my Alamo rental in Colorado?
Yes, you can add an additional driver to your Alamo rental in Colorado, either as part of your booking or at the counter during pick-up.
For Alamo rentals in Colorado, the additional driver fee is US$15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation to see whether an additional driver is listed as included at no extra charge.
Requirements for adding a driver to your Alamo rental in Colorado:
- The additional driver must be physically present at the Alamo counter at pick-up
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirement. Drivers under 25 may be subject to a young driver surcharge in addition to the additional driver fee
- Both the main driver and the additional driver must sign the Alamo rental agreement
Only drivers listed on the Alamo rental agreement in Colorado are covered by the vehicle's insurance protections, including CDW and LDW. If someone not named on the agreement drives the vehicle, coverage may be voided and you could be held fully liable for any damage.
Does my Alamo booking in Colorado include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings, including Alamo rentals in Colorado, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in Colorado, where some Alamo pickup locations serve remote mountain areas such as Aspen, Montrose, and Durango, where access to medical care may be limited.
The travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for travelers visiting Colorado from other countries. It also does not cover damage to the Alamo vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Alamo rental in Colorado.
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