Alamo Car Rental
in Cleveland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Cleveland, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter in Cleveland is not inside the terminal at Cleveland Hopkins International Airport (CLE). Instead, Alamo operates from an off-airport Rental Car Facility at 19601 Maplewood Ave, Cleveland, OH 44135, approximately 1.1 miles from the terminal.

To get there, follow these steps after landing:

• Collect your bags at baggage claim
• Exit through the door immediately to the left of door 1
• Follow the path outside to spot 3, which is the designated rental car shuttle pickup area
• Board the Alamo shuttle, which will take you directly to the rental facility

Once at the facility, the Alamo counter is located to the right upon entry. The counter operates daily from 07:00 to 23:59, so it covers most arrival times at Cleveland Hopkins.

Yes, Alamo offers two ways to skip or shorten the counter line at the Cleveland rental facility.

• Accelerated Check-in: Activate this option online before your arrival in Cleveland. Once activated, you can go directly to your vehicle on the lot without stopping at the Alamo counter, after confirming your protection options and rental agreement terms online. At the exit booth, simply show your rental agreement and driver's license.
• Touch-screen kiosk: Available at the facility at 19601 Maplewood Ave, the kiosk prints a receipt-sized rental agreement and directs you to your assigned car on the lot.

Both options are especially useful during busy arrival periods at Cleveland Hopkins International Airport (CLE), when the Alamo counter may have a queue. Having your documents ready, including your driver's license and the credit card used for the booking, will make either process faster.

Yes, after-hours returns are available at the Alamo facility in Cleveland. The counter at 19601 Maplewood Ave operates daily until 23:59, but if you return after closing, you can still drop off your vehicle.

For an after-hours return at the Cleveland Alamo location:

• Park the vehicle as directed by the instructions given to you at pickup
• Place the keys in the Alamo return drop box located at the customer service booth under the Alamo canopy on the rental lot
• Keep a copy of your rental agreement and take photos of the vehicle's condition before leaving

Note that when you drop off after hours, the vehicle remains your responsibility until the Alamo team formally checks it in the next morning. Returning with a full tank and documenting the car's condition with photos protects you against any disputed charges.

The main toll road near Cleveland is the Ohio Turnpike, which runs east-west along I-76, I-80, and I-90, connecting the Indiana border to the Pennsylvania border and passing directly through the Cleveland area. If you plan to drive west toward Toledo or east toward Akron or the Pennsylvania state line in your Alamo rental, you will almost certainly use this road.

Toll rates for passenger vehicles in 2026 are approximately:

• US$0.073 per mile with E-ZPass (electronic transponder)
• US$0.106 per mile paying cash or credit at a plaza
• Full westbound trip (Pennsylvania to Indiana): US$16.00 to US$19.00 depending on payment method
• Full eastbound trip (Indiana to Pennsylvania): US$16.00 to US$23.50 depending on payment method

Your Alamo rental vehicle does not come with a built-in E-ZPass transponder. At the Cleveland counter, you can enroll in Alamo's toll program, which charges a daily fee plus the actual tolls incurred. Alternatively, you can pay tolls manually at cash or credit plazas, or prepay online through the Ohio Turnpike website.

If you drive through a toll without paying or enrolling, the charge will be billed to your credit card by Alamo along with an administrative processing fee.

When collecting your Alamo vehicle in Cleveland, you must present the following physical documents at the counter:

• A valid, unexpired driver's license with a photograph (digital licenses are not accepted)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from outside the United States

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.

All documents must be physical originals. The Alamo counter in Cleveland will not accept digital or scanned versions.

Yes, all bookings made through Hola Car Rentals, including Alamo rentals in Cleveland, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

This is especially useful if you plan to drive the Ohio Turnpike (I-76, I-80, I-90) from Cleveland, where tolls for a full crossing can reach US$19.00 or more depending on your route and payment method.

To claim your cashback after returning your Alamo vehicle in Cleveland:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the Alamo rental agreement, and a receipt or statement showing the tolls paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting from Alamo in Cleveland. The minimum age to rent from Alamo in Ohio is 21.

Alamo charges US$15 per day for drivers aged 21 to 24, and this fee is paid directly at the Cleveland counter, not included in your prepaid rate. There is no cap specified for Alamo, unlike some other brands.

Additionally, drivers under 25 are restricted from renting certain vehicle classes at the Cleveland location. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

Make sure to bring a valid driver's license and a major credit card in your name when picking up your Alamo vehicle in Cleveland, regardless of your age.

When you pick up your Alamo vehicle in Cleveland, the counter will place a temporary authorization hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

For standard vehicles at U.S. locations, including Cleveland, the typical hold is approximately US$300 to US$400. The exact amount may vary depending on the vehicle class, rental duration, and Alamo's current policy at the Cleveland facility.

Important requirements for the deposit at the Alamo counter in Cleveland:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) in the main driver's name, with the driver's name printed on the physical card
• Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
• You must have sufficient available credit to cover the hold in addition to any other pending charges

After you return your Alamo rental in Cleveland and the contract is closed, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.

Most bookings made through Hola Car Rentals, including Alamo rentals in Cleveland, include travel assistance coverage provided by Terrawind Global Protection. This is particularly relevant if you experience a medical emergency or accident while driving in the Cleveland area or on the Ohio Turnpike.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use this assistance during your Cleveland rental, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident renting from Alamo in Cleveland, this travel assistance coverage is not available to you. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Alamo rental in Cleveland, either as part of your rate or by paying a fee at the counter.

If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Alamo charges US$15 per day for each additional driver added at the Cleveland counter.

Requirements for adding a driver at the Alamo counter in Cleveland:

• The additional driver must be present at pickup and show a valid driver's license
• They must meet the minimum age requirement of 21 for Ohio rentals
• Drivers aged 21 to 24 may be subject to a young-driver surcharge in addition to the additional driver fee
• If the additional driver's license is not in a Latin (Roman) alphabet, an International Driving Permit is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Alamo rental agreement in Cleveland are covered by the vehicle's protections, including CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.

Based on available information, Alamo does not operate a separate counter in downtown Cleveland. The only confirmed Alamo location serving Cleveland is the off-airport Rental Car Facility at 19601 Maplewood Ave, Cleveland, OH 44135, which is approximately 1.1 miles from Cleveland Hopkins International Airport (CLE) and reached by a free shuttle from the terminal.

If you need to pick up or return your Alamo vehicle and are not arriving by plane, you would still need to travel to the facility on Maplewood Ave. There is no confirmed Alamo city-center counter address available for Cleveland at this time.

If you are unsure about pickup options for your specific situation, check your booking confirmation for the exact counter address assigned to your reservation, or contact Hola Car Rentals support before your travel date to confirm the most current location details for your Alamo rental in Cleveland.

Alamo rentals in Cleveland follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Cleveland Alamo rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental
• Refuel within approximately 10 miles of the return location at 19601 Maplewood Ave before dropping off
• Keep your final fuel receipt as proof in case of any dispute

If you return the Alamo vehicle in Cleveland with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

The Alamo counter in Cleveland may also offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value if you plan to refuel before returning.

When renting from Alamo in Cleveland, there are two main types of coverage to consider, and they protect different things.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Alamo rental vehicle itself in the event of a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Cleveland or on Ohio roads. Ohio does not mandate that rental companies include state-minimum liability in every rental, so coverage levels can vary. Hola Car Rentals strongly recommends adding supplemental liability coverage to your Alamo booking.

Common exclusions to be aware of:

• Tires, wheels, and undercarriage damage are often not covered by standard CDW
• Driving under the influence or off-road use voids coverage
• Only drivers named on the Alamo rental agreement in Cleveland are covered

Check your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Alamo counter in Cleveland.