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Hola Car Rentals is the only premium partner of the top car rental brands operating at Miami Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Miami Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Miami Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Miami Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Miami Airport and clearing immigration and customs (which can take 30 to 90 minutes for international arrivals), collect your luggage and follow the overhead signs for "Rental Cars" and "MIA Mover."

The MIA Mover station is located on Level 3 between the Dolphin and Flamingo garages. From the Central Terminal, moving walkways lead directly to the station. Board the free automated MIA Mover people mover for a 4-minute ride to the Rental Car Center (RCC) at 3900 NW 25th Street, Miami, FL 33142.

Disembark on Level 4 of the RCC, then take the escalator or elevator down to the main customer service lobby where all major brand counters are located, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty.

From landing to driving away, allow 1 to 2.5 hours in total, accounting for immigration queues, baggage claim, the MIA Mover ride, counter processing, and vehicle inspection. Have your booking confirmation, driver's license, and credit card ready before reaching the counter to keep things moving.

All major rental brands at Miami Airport operate from the same consolidated Rental Car Center (RCC) at 3900 NW 25th Street, so no road shuttle is needed once you arrive via the MIA Mover.

On-site brands at the Miami Airport RCC include:

• Alamo
• Avis
• Budget
• Dollar
• Enterprise
• Hertz
• National
• Payless
• Thrifty
• Sixt, ACE, Advantage, and others

Some smaller independent operators may have off-site locations near Miami Airport and use their own shuttle arrangements. If your booking confirmation lists a brand not found at the RCC lobby, check the confirmation for specific pickup instructions or contact the rental company directly.

Most major counters at Miami Airport operate extended or 24-hour hours, though it is always worth confirming your specific brand's hours on your booking confirmation, particularly for very early morning or late-night arrivals.

To collect your rental car at Miami Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never valid without the original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Miami Airport rental counters. Debit cards and prepaid cards are not accepted for the security deposit hold.

Toll roads around Miami Airport are almost entirely cashless. There are very few cash booths remaining, so your rental vehicle will come equipped with an electronic toll device or a plate-based billing system.

When you pick up your car at Miami Airport, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental
• Pay per use: the rental company charges each toll you incur plus daily or administrative processing fees, billed to your credit card after the rental ends

Common toll roads you may encounter driving from Miami Airport include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.

If you prefer to manage tolls yourself, you can opt out of the rental company's program at the Miami Airport counter and purchase a Florida visitor toll pass. If you do this, ask the agent to deactivate the vehicle's default device to avoid being charged twice.

Note that toll charges processed via plate billing often appear on your credit card days or even weeks after you return the vehicle, which is normal.

Rental car rates at Miami Airport are subject to several mandatory local fees that are added on top of the base rate. These charges are set by the airport and local authorities, not by the rental company or the booking agency.

Common fees you will see at Miami Airport include:

• Airport Concession Recovery Fee (ACRF): a percentage-based surcharge that rental companies pay to operate at the airport and pass on to renters
• Customer Facility Charge (CFC): funds the Rental Car Center building and infrastructure
• Florida state and county sales taxes

These fees can significantly increase the total cost compared to what the base daily rate suggests. Off-airport rental locations in the Miami area avoid the concession recovery fee and facility charge, which can reduce the overall cost, though you would need to factor in transportation from Miami Airport to the off-site branch.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation states "Taxes and Fees: Included," you should not be billed again for those items at the Miami Airport counter.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including toll roads around Miami Airport such as the Florida Turnpike and I-95 Express lanes.

To claim your cashback after returning the vehicle at Miami Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - followed by your reservation number (for example, Tolls Cashback - HOLA1000000)
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at pickup, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Example: if your booking total was US$400, the maximum cashback is US$20. If you paid US$14 in tolls near Miami Airport, you receive US$14 back. If you paid US$30, you receive the US$20 cap.

At Miami Airport, the rental company will place a temporary authorization hold on your credit card at pickup. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

Typical security deposit holds in the United States, including Miami Airport, are approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may require a higher hold. The exact amount is set by the rental company at the counter and can vary by brand, vehicle class, and season.

To avoid issues at the Miami Airport counter:

• Bring a physical major credit card with your name printed on the card and sufficient available credit
• Debit cards and prepaid cards are not accepted for the deposit hold
• Notify your bank of your travel dates to prevent fraud blocks on an in-person authorization
• Bring a backup credit card in your name in case your primary card is declined

After you return the vehicle, the hold is released by the rental company. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days.

Yes, drivers under 25 years old are subject to a young-renter surcharge at Miami Airport. The minimum age to rent without an additional fee is 25.

Drivers aged 21 to 24 can rent at Miami Airport but will pay a daily underage surcharge. Typical fees by brand are:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Drivers under 25 at Miami Airport are also restricted from renting certain vehicle classes. Full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are generally reserved for renters aged 25 and older. Economy, compact, and intermediate categories are typically available.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the underage fee may be waived on eligible Hola Car Rentals rates when the waiver is explicitly shown on the booking confirmation. Check your confirmation to see if this applies to your Miami Airport reservation.

Yes, you can add an additional driver to your rental at Miami Airport, but the additional driver must be physically present at the Rental Car Center counter at the time of pickup.

To add an additional driver at Miami Airport:

• The additional driver must bring their valid driver's license and a passport or matching photo ID
• If their license uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the rental agreement
• Verify the additional driver's name appears on the printed contract before leaving the counter

Whether the additional driver fee is included or charged at the counter depends on your rate. Check your booking confirmation for the line "Additional driver free of charge." If it is not included, fees at Miami Airport are typically:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

For Avis, Budget, and Payless at Miami Airport, additional drivers must generally be at least 25 years old. If you need to add a driver after pickup, visit any branch office to update the agreement.

Yes, one-way rentals from Miami Airport are available, allowing you to pick up in Miami and return the vehicle to a different city or airport.

A drop-off fee applies on most one-way routes and varies depending on the return location, vehicle class, rental company, and season. Long-distance routes such as Miami Airport to New York typically carry higher fees due to vehicle repositioning costs. Some shorter regional routes may have lower fees or none at all.

One notable example: a one-way rental from Miami Airport to Orlando (MCO) may not incur a drop-off fee due to the relatively short distance, though this depends on the specific rate and rental company.

The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly to the rental company at the Miami Airport counter or at the return location.

Cross-border one-way rentals (for example, returning the car in Canada or Mexico) are generally restricted or require prior approval from the rental company. Always check your confirmation for permitted driving territories before planning a cross-border route from Miami Airport.

The standard fuel policy for rentals at Miami Airport is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To follow the Full-to-Full policy correctly at Miami Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Miami Airport return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Miami Airport RCC, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee.

Some counters at Miami Airport may offer a prepaid fuel option at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

Two main types of coverage are relevant for a rental car at Miami Airport: protection for the vehicle itself and protection for third parties.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the rental vehicle is damaged or stolen. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all rental rates automatically include adequate liability limits, so adding supplemental liability coverage is strongly recommended for driving around Miami Airport and on Florida highways.

Check your booking confirmation to see which coverages are already included in your rate. If CDW/LDW or liability coverage is listed, verify the deductible and limits on the rental agreement at the Miami Airport counter before signing.

CDW/LDW does not cover tires, undercarriage, roof damage, or personal belongings. Only drivers named on the rental agreement are covered, so add all additional drivers at the Miami Airport counter at pickup.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving near Miami Airport or anywhere during your trip.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit is designed for travelers visiting from abroad. Customers who are residents of the United States or Canada do not qualify for this coverage.

If you need assistance during your rental near Miami Airport, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location, and a brief description of the situation ready. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim. Check your booking confirmation for the exact terms and coverage limits that apply to your Miami Airport rental.