Van Hire
in Portsmouth

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portsmouth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portsmouth.

No. With Hola Car Rentals, all costs and charges for your booking in Portsmouth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portsmouth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Rental van counters at Portsmouth International Airport at Pease (PSM) are located at 42 Airline Ave, just at or immediately outside the terminal building. Brands including Enterprise and National operate on-site at this address.

If your van hire requires a short shuttle to the hire facility, shuttles run continuously and are timed to align with arriving flights. Allow roughly 20 to 45 minutes from baggage claim to driving away, depending on shuttle timing and counter processing.

For off-airport van collection, the Enterprise location at 155 Mirona Rd, Portsmouth, is approximately 5 to 10 minutes from PSM. That location offers a pick-up service but is not walkable from the terminal, so you will need to arrange transport. Counter hours at Mirona Rd are typically 08:00 to 18:00, and after-hours key drop returns are available there.

Confirm the exact counter address on your booking confirmation before you travel, as specific brand assignments can change.

Three main toll roads affect van hires in and around Portsmouth, New Hampshire:

• Blue Star Turnpike (I-95, Seabrook to Portsmouth): two Hampton plazas, up to US$2.00 per pass for a standard 2-axle vehicle, with discounted E-ZPass rates as low as US$1.40
• Spaulding Turnpike (NH-16, Portsmouth toward Rochester): connects directly from Portsmouth heading north
• F.E. Everett Turnpike (I-93/293, Nashua to Concord): relevant if your van hire itinerary takes you inland

All three systems accept E-ZPass for electronic payment, as well as cash at staffed toll plazas. Note that vans are typically classified as 2-axle vehicles for toll purposes, so standard car rates generally apply, but confirm with the toll agency if your van has additional axles.

For exact route-based toll costs, use the official calculator at ezpassnh.com/toll-rate-calculator before your trip. Proposed 2026 legislation could raise Hampton plaza rates for out-of-state plates to US$3.00, so check current rates closer to your travel date.

Your van hire in Portsmouth will include an electronic toll device, since cash-only toll booths are rare in New Hampshire. When you pick up the van, you have two options for handling tolls:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, depending on the hire brand, covering all tolls during the hire period
• Pay-per-use: you pay the actual toll amount plus a daily or per-transaction administrative fee charged by the hire company. For example, Enterprise TollPass charges US$4.95 per day (capped at US$34.65 per hire) plus actual tolls; Budget e-Toll charges US$6.95 per day plus tolls

If you drive through an E-ZPass lane without enrolling in a package, the hire company will auto-enrol your van and bill tolls plus fees to your card on file, sometimes weeks after the hire ends.

To avoid programme fees entirely, you can pay cash at staffed toll plazas on the Blue Star Turnpike and other New Hampshire toll roads. If you choose this route, inform the counter agent at pickup so the transponder is not activated.

Review the hire agreement carefully before signing, as daily caps and fee structures vary by brand.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Portsmouth van hire, including charges on the Blue Star Turnpike (I-95), Spaulding Turnpike (NH-16), and F.E. Everett Turnpike.

To claim your cashback after returning the van:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number (e.g., Tolls Cashback - HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised statement showing charges paid during the hire period

The refund is calculated as the lesser of your actual toll spend or 5% of your booking total. For example, if your Portsmouth van hire booking totals US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back; if you paid US$40, you receive US$25.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, hiring a van at Portsmouth International Airport at Pease (PSM) typically costs more than hiring from an off-airport location such as the Mirona Rd branch in Portsmouth.

Airport van hires at PSM include charges that off-airport locations do not:

• Customer Facility Charge (CFC): approximately US$4.50 per hire
• Airport concession recovery fee: typically 8% to 10% of the base rate
• State and local hire taxes, which can reach up to 10% in Portsmouth

Off-airport locations, such as the Enterprise branch at 155 Mirona Rd, Portsmouth, avoid the concession and CFC surcharges, which can translate to savings of roughly US$10 to US$20 per day on a van hire. However, you will need to arrange transport from PSM to the off-airport location, as it is not walkable.

Your booking confirmation will clearly show which fees are included in your prepaid rate and which are payable at the counter. If any fee appears at collection that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

To collect your van hire in Portsmouth, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside the United Kingdom)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Portsmouth van hire counter. Debit and prepaid cards are not accepted for the security deposit hold.

When you pick up your van hire in Portsmouth, the hire company will place a temporary authorisation hold on your credit card. For van hires in the United Kingdom, this hold is typically in the range of GBP 300 to GBP 400 for standard vehicles, though vans and larger vehicle classes may carry a higher hold amount.

This is not a charge. It is a temporary reduction in your available credit that is released after you return the van, provided all hire terms are met. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 working days after release.

A few important points for your Portsmouth van hire collection:

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not accepted
• Make sure your card has sufficient available credit to cover the hold plus any expected charges
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation

The minimum age to hire a van in Portsmouth, New Hampshire without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire but will be charged a daily underage fee, and van and minivan categories are among the vehicle classes typically restricted to renters aged 25 and older.

Specific daily underage surcharges by brand include:

• Avis, Budget, and Payless: GBP 11 per hire day plus taxes, capped at GBP 55 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

Because vans are a restricted vehicle class, a driver under 25 may not be permitted to take a van hire in Portsmouth regardless of the surcharge. If you are between 21 and 24, contact customer service before booking to confirm whether a van is available for your age group at your chosen Portsmouth location.

Drivers under 21 cannot hire in the United Kingdom outside of the exceptions for New York and Michigan, which do not apply here.

Yes, you can add an additional driver to your van hire in Portsmouth, either at no cost if your rate includes it, or for a daily fee paid at the counter if it does not.

Daily additional driver fees by brand, when not included in your rate:

• Avis, Budget, and Payless: GBP 11 per day plus taxes, capped at GBP 55 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

Check your booking confirmation before arriving at the Portsmouth van hire counter. If it states additional driver included or additional driver free of charge, no fee applies for the first extra driver.

The additional driver must be present at collection with their own valid driver’s licence. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the van hire protections, including CDW/LDW. Anyone not named on the contract who drives the van may void coverage.

The standard fuel policy for a van hire in Portsmouth is Full-to-Full. You receive the van with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.

When returning your Portsmouth van hire:

• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before handing over the keys
• For after-hours returns at locations such as Mirona Rd, leave the receipt in the key envelope and keep a photo as your record

If you return the van below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. Returning the van full is always the most cost-effective option.

Coverage included with your Portsmouth van hire depends on the rate plan you selected at booking. Check your confirmation for the specific protections listed.

The two main coverages to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in Portsmouth. Some UK hire locations include state-minimum liability by default, but limits vary. Adding supplemental liability up to GBP 240,000 is strongly recommended

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Only drivers named on the hire agreement are covered. If someone not listed on the contract drives the van, cover may be void.

If your van hire breaks down on a UK motorway near Portsmouth, such as the M27 or A3(M), call the roadside assistance number printed on your hire agreement immediately. Each partner brand operates its own roadside line:

• Avis, Budget, and Payless: use the number on your Avis or Budget hire agreement
• Hertz, Dollar, and Thrifty: use the Hertz roadside number on your agreement
• Alamo, National, and Enterprise: use the Enterprise or National roadside number on your agreement

Most bookings also include Travel Assistance provided by Terrawind Global Protection, which offers 24/7 support for medical emergencies, legal assistance after an accident, and other travel-related incidents during your Portsmouth van hire. To reach Terrawind, call +44 20 1234 5678 (toll-free) or contact via WhatsApp at +44 7912 345678.

Please note that Travel Assistance through Terrawind is available to non-UK customers only. Residents of the UK and Ireland do not qualify for this benefit, but standard roadside assistance through the hire partner remains available to all renters.

Yes, one-way van hires are possible in Portsmouth, but a drop-off fee typically applies when you return the van to a different location than where you collected it.

The drop-off fee is route-specific and varies by hire brand, the cities involved, the season, and the vehicle class. Vans and larger vehicles often carry higher repositioning fees than smaller cars. The fee is not included in your prepaid rate and cannot be paid in advance; it is payable at the counter at collection.

To check whether a drop-off fee applies to your Portsmouth van hire route:

• During booking, select your different return location and review the details page for a line labelled Drop-Off Fee under the To pay at destination section
• If no fee appears, the route does not carry a one-way surcharge
• Your booking confirmation will also list this fee if applicable

Cross-border one-way van hires, such as returning the van in Ireland or France, are generally restricted or require prior approval from the hire partner. Always confirm cross-border permissions on your hire agreement before driving across borders.