Quick Summary:
- Follow “Rental Cars” for the RCC, or “Shuttles” for off-airport pick-ups.
- Check your confirmation first, it tells you walk, tram, or shuttle.
- At shuttle bays, match the supplier name before loading luggage.
- Bring driving licence, payment card, booking confirmation, and passport or ID.
Orlando International Airport (MCO) is designed to funnel arriving passengers towards Ground Transportation quickly, but the exact route you take depends on whether your Hola Car Rentals pick-up is handled at the on-airport Rental Car Center (RCC) or via an off-airport shuttle. The good news is that MCO signage is consistent, and once you know which option applies to your reservation you can get from Arrivals to the right counter with minimal detours.
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Step 1, confirm whether you will walk to the RCC or use a shuttle
The single most important detail is whether your Hola Car Rentals pick-up is on-airport (walk or tram to the RCC) or off-airport (shuttle to a nearby facility). Your confirmation typically indicates the pick-up method, the brand you are collecting from, and any shuttle instructions. If you have booked through Hola Car Rentals and selected a supplier that uses the on-airport counters, you will head to the RCC. If your supplier is off-airport, you will follow signs for hotel and off-airport rental shuttles instead.
Knowing this before you leave the Arrivals hall matters, because MCO has separate flows. The RCC route prioritises “Rental Cars”, while the shuttle route prioritises “Ground Transportation” and “Shuttles”. If you are unsure, check your booking details on your phone while still inside the terminal where the Wi-Fi is stronger.
Step 2, directions from Arrivals in Terminals A and B
Most international and domestic arrivals feed into Terminal A or Terminal B. After you exit the secure area and reach the public Arrivals level, look for overhead signs for “Rental Cars” and “Ground Transportation”. From here, follow the route that matches your pick-up type.
For on-airport pick-up at the Rental Car Center: follow signs for “Rental Cars”. You will either take the airport tram or walk via the clearly marked walkway, depending on your exact location and mobility needs. The destination is the RCC building, where multiple rental companies have service desks in one place. Once you enter the RCC, look for the specific desk name shown on your reservation, then queue for that counter.
For off-airport pick-up by shuttle: follow “Ground Transportation” and then “Shuttles”. You will be directed towards the shuttle pick-up area with numbered bays. Off-airport rental shuttles typically stop at designated bays and run on a loop. Stay near the bay that matches your rental company instructions, and do not board a hotel shuttle unless it is explicitly listed for your supplier.
Step 3, directions from Terminal C (if you arrive there)
Terminal C operates a bit differently from Terminals A and B, with its own arrivals flow and transport connections. After arrivals, follow signs for “Ground Transportation” and “Rental Cars”. Terminal C passengers can still reach the RCC, but you may need to follow the terminal-specific wayfinding to connect to the appropriate transport link. If your pick-up uses a shuttle, Terminal C also has organised pick-up zones where you wait for the correct off-airport rental shuttle.
If your itinerary is heavily Disney-focused, it can help to read the practical notes on car rental Disney Orlando MCO, which aligns expectations on where you collect and how you get moving towards the resort areas.
Shuttle option, what to do at the shuttle bays
If your reservation requires a shuttle, the process is simple but benefits from a few checks.
1) Go to the correct area: follow “Ground Transportation” and then “Shuttles”, and proceed to the pick-up bays. MCO uses bay numbers and overhead signs so you can confirm you are in the right place.
2) Match the supplier name: shuttles often have branding on the vehicle, but the safest approach is to ask the driver to confirm the rental company name shown on your reservation before loading bags.
3) Allow for frequency: at peak arrival times, shuttles can fill and you may wait for the next one. If you are travelling with children, bulky luggage, or have a tight schedule, build a little buffer time.
4) Keep essentials with you: keep your driving licence, payment card, and booking details on your person rather than packed in a suitcase. You will need them as soon as you reach the counter.
Walk or tram option, what to expect at the Rental Car Center
If your pick-up is at the RCC, you are heading to a large central facility designed for quick processing. Once there, you will usually find: rows of rental desks, queue stanchions, digital screens or signs indicating brands, and direct access to the garage or vehicle collection area.
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What to have ready at the counter (to avoid delays)
Whether you collect at the RCC or an off-airport desk, the counter experience is similar. Having the right items ready can prevent the most common slowdowns.
Driving licence: the lead driver must present a valid licence. If there is an additional driver, they may need to be present with their licence too, depending on supplier policy.
Payment card: most suppliers require a card in the lead driver’s name for the deposit. Make sure the card you plan to use is physically with you, not packed away.
Booking confirmation: have the reservation number and supplier details accessible on your phone, or printed. This helps staff pull up your booking quickly.
Passport or ID: international travellers are commonly asked for passport identification. Keeping it handy reduces back-and-forth.
At the counter, you may also be asked to confirm contact details, accept or decline optional extras, and acknowledge fuel and toll policies. If you are hiring a larger vehicle for family or group travel, the same document checklist applies, and it can be useful to review options on van rental Disney Orlando MCO before you arrive so you know what size you need.
FAQ
Where exactly do I go after Arrivals to pick up my Hola Car Rentals car hire at MCO? After Arrivals, follow signs to “Rental Cars” for the on-airport Rental Car Center, or “Ground Transportation” then “Shuttles” if your booking uses an off-airport shuttle.
Is the Hola Car Rentals desk inside the terminal buildings? Many rental counters serving Orlando Airport are located in the Rental Car Center rather than inside the Arrivals hall. If your reservation uses an off-airport supplier, the counter will be at the shuttle-served facility.
How do I know if I should walk, take the tram, or take a shuttle? Your booking confirmation will indicate the collection method. On-airport collections route you to the Rental Car Center by walkway or tram, while off-airport collections require waiting at the designated shuttle bays.
What documents should I have ready at the counter? Bring the lead driver’s driving licence, a payment card in the same name, booking confirmation details, and passport or photo ID. Additional drivers may need to present their licences too.
What if I cannot find the correct shuttle bay or desk? Re-check the supplier name on your confirmation, then look for official MCO signage for “Shuttles” or “Rental Cars”. If still unsure, ask an airport staff member to point you to the rental shuttle bays or the Rental Car Center.
