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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Las Vegas Strip include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Las Vegas Strip, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Las Vegas Strip.
Will I face unexpected charges at the Payless counter in Las Vegas Strip when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas Strip are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas Strip charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Is there a Payless counter on the Las Vegas Strip itself?
No, there is no Payless counter located on the Las Vegas Strip itself. Payless operates exclusively at the Harry Reid International Airport (LAS) Rent-A-Car Centre, located at 7135 Gilespie St, Las Vegas, NV 89119.
If you are staying on the Las Vegas Strip, you will need to travel to the airport facility to pick up your Payless vehicle. There is no walk-up or city-centre counter available for Payless in the Las Vegas area.
How do I pick up my Payless rental car near the Las Vegas Strip?
Payless serves the Las Vegas Strip area exclusively through the Harry Reid International Airport (LAS) Rent-A-Car Centre at 7135 Gilespie St, Las Vegas, NV 89119. All pickups require a visit to this consolidated off-airport facility.
After collecting your baggage at Harry Reid International Airport, follow these steps:
- Follow signs to the rental car shuttle stop outside the terminal
- Board the free shuttle to the Rent-A-Car Centre (shuttles run continuously)
- Proceed to the Payless counter inside the facility
- Present your booking confirmation, driver’s licence, and a major credit card in the main driver’s name
Allow approximately 30 to 60 minutes beyond baggage claim for the shuttle ride and counter process before you are on the road towards the Las Vegas Strip.
What are the Payless counter hours at the Las Vegas Strip airport location?
The Payless counter at the Harry Reid International Airport Rent-A-Car Centre, which serves the Las Vegas Strip area, operates daily from 5:00 AM to 2:00 AM. This covers the vast majority of flight arrival times, including late-night arrivals common in Las Vegas.
If you are arriving very late or very early, keep the following in mind:
- The counter closes between approximately 2:00 AM and 5:00 AM
- Flights arriving during that window may not be able to pick up a Payless vehicle until the counter reopens
- After-hours key drop options are not confirmed for this location, so plan your arrival time accordingly
Always verify hours on your booking confirmation before travelling, as hours can change on holidays or during special events in Las Vegas.
Are there toll roads near the Las Vegas Strip that affect my Payless rental?
No, there are no toll roads anywhere in Nevada, including on or near the Las Vegas Strip. All public highways, interstates, and state routes in Nevada are toll-free, so you will not incur any toll charges while driving your Payless hire in the Las Vegas area.
This means:
- No transponder or toll programme enrolment is needed for your Payless hire in Las Vegas
- Common routes such as I-15 (which runs along the Las Vegas Strip corridor), US-95, and all local roads cost GBP 0.00 in tolls
- Nevada has no congestion charges or emissions zone fees of any kind
Note that state park entry fees (for example, Valley of Fire at approximately US$10 per vehicle) are separate from tolls and are paid directly at the park entrance. These are not billed through your Payless hire agreement.
What documents do I need to pick up my Payless car hire near the Las Vegas Strip?
To collect your Payless hire near the Las Vegas Strip at the Harry Reid International Airport Rent-A-Car Centre, you must bring the following physical documents:
- A valid, original driver’s licence (not a digital copy)
- A major credit card physically in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
All documents presented at the Payless counter must be physical originals. Digital versions displayed on a phone or tablet are not accepted.
Does Payless include Tolls Cashback for Las Vegas Strip rentals?
Yes, all bookings made through Hola Car Rentals, including Payless hires serving the Las Vegas Strip, include Tolls Cashback of up to 5% of your total booking value.
Because Nevada has no toll roads, you are unlikely to pay tolls while driving around the Las Vegas Strip itself. However, if your trip takes you into neighbouring states such as California, where toll roads do exist, the Tolls Cashback benefit applies to those charges.
To claim your cashback after returning your Payless vehicle:
- Email [email protected] within 30 days of vehicle return
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing tolls paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for a Payless hire near the Las Vegas Strip?
When picking up your Payless hire near the Las Vegas Strip, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and location policy.
Important things to know about the deposit:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- You must present a physical major credit card in the main driver’s name with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted
- After returning your Payless vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release
- Bring a backup credit card in case your primary card is declined
If you prepaid your booking online, a deposit hold is still required at the Payless counter at the Las Vegas Strip airport facility.
Can I do a one-way hire with Payless from the Las Vegas Strip area?
Yes, Payless allows one-way hires from its Las Vegas location at Harry Reid International Airport, which serves the Las Vegas Strip area. You can pick up at the Payless counter there and return the vehicle to a different Payless location, subject to availability and an additional drop-off fee.
Key points to understand about one-way hires with Payless near the Las Vegas Strip:
- A drop-off fee applies and varies depending on the distance between the pick-up and return locations, the vehicle class, and the season
- The fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation
- This fee cannot be prepaid and is settled directly at the Payless counter
- Cross-border one-ways (for example, Las Vegas to a location in another country) may be restricted or carry higher fees
If the drop-off fee shown at the Payless counter differs from what your confirmation states, keep all paperwork and contact support after the hire.
What is the minimum age to rent a Payless car near the Las Vegas Strip?
The minimum age to hire a Payless vehicle near the Las Vegas Strip without additional surcharges is 25. Drivers aged 21 to 24 may still hire but will be subject to a daily young-driver surcharge.
Additional age-related details for Payless hires in Las Vegas:
- Drivers aged 21 to 24 pay a young-driver fee of US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes
- Many vehicle classes, including full-size, SUV, premium, luxury, and convertible categories, are restricted to drivers aged 25 and older
- For Payless, additional drivers must generally be at least 25 years old at the time of pick-up
- Drivers under 21 cannot hire a Payless vehicle at the Las Vegas Strip airport location
If you are between 21 and 24, choose an economy, compact, or intermediate vehicle class when booking your Payless hire for the Las Vegas Strip area to avoid class restrictions.
How does the fuel policy work for a Payless hire near the Las Vegas Strip?
Payless hires near the Las Vegas Strip follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Follow these steps to avoid fuel fees:
- At pick-up, confirm the fuel level with the Payless agent and ensure the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 10 miles of the Harry Reid International Airport Rent-A-Car Centre before returning your vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Payless vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a service fee. Returning the tank full is always the most cost-effective option for your Las Vegas Strip hire.
How do I return my Payless rental car after visiting the Las Vegas Strip?
To return your Payless hire after your Las Vegas Strip trip, drive to the Harry Reid International Airport Rent-A-Car Centre at 7135 Gilespie St, Las Vegas, NV 89119. This is the same consolidated facility where you picked up the vehicle.
Steps for a smooth return:
- Refuel near the return location before arriving, keeping your receipt as proof of a full tank
- Follow signs to the Payless return area within the Rent-A-Car Centre
- Return the vehicle during counter hours (5:00 AM to 2:00 AM daily) to ensure a staff member can process the return
- After completing the return, take the free shuttle from the Rent-A-Car Centre back to the Harry Reid International Airport terminal
The Payless counter phone number for the Las Vegas location is (702) 531-1569 if you need assistance during your return. Keep your hire agreement and any fuel receipts until you receive your final receipt confirming no additional charges.
Does my Payless Las Vegas Strip booking include travel assistance coverage?
Yes, most bookings made through Hola Car Rentals, including Payless hires for the Las Vegas Strip area, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible travellers, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Payless hire near the Las Vegas Strip, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
How do I add an additional driver to my Payless rental near the Las Vegas Strip?
Yes, you can add an additional driver to your Payless hire near the Las Vegas Strip, either as an included benefit or for a fee, depending on your rate.
Here is what to know:
- Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost
- If not included, Payless charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the additional driver
- For Payless hires at the Las Vegas Strip airport location, additional drivers must generally be at least 25 years old at pick-up
- The additional driver must be physically present at the Payless counter at the Harry Reid International Airport Rent-A-Car Centre with a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Payless hire agreement are covered by protections such as CDW/LDW. Never allow an unlisted person to drive the vehicle.
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