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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Melbourne Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Melbourne Orlando, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Melbourne Orlando.
Will I face unexpected charges at the Thrifty counter in Melbourne Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Melbourne Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Melbourne Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Thrifty rental car at Melbourne Orlando International Airport?
Your Thrifty pickup at Melbourne Orlando International Airport (MLB) is located at 1 Air Terminal Parkway, Melbourne, FL 32901, which is the on-airport rental facility.
After collecting your baggage, follow the car rental signs toward the Thrifty counter. A shuttle service operates between the MLB terminals and the rental facility, so look for the designated shuttle stop outside the arrivals area and board the Thrifty shuttle. Staff may also meet arrivals directly, and self-service pickup options are available to help reduce wait times.
Thrifty counter hours at Melbourne Orlando International Airport are reported as 8:00 AM to 11:30 PM daily, so if your flight arrives outside those hours, plan accordingly or contact Thrifty in advance to confirm after-hours arrangements.
Thrifty also has a second Melbourne Orlando location at 670 S Apollo Boulevard, Melbourne, FL 32901, but that site does not offer airport shuttle service. If you choose that location, you will need to arrange your own transport from the airport.
What documents do I need to pick up a Thrifty rental car in Melbourne Orlando?
To collect your Thrifty rental car in Melbourne Orlando, you must bring the following physical documents to the counter:
- A valid, original driver's license (not a digital copy)
- A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended to avoid potential issues at the Thrifty counter in Melbourne Orlando.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Do I need an International Driving Permit to rent from Thrifty in Melbourne Orlando?
It depends on your license. For your Thrifty rental in Melbourne Orlando, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, you must carry both your original license and the IDP together at the Thrifty counter.
If your license is in a Latin-alphabet language other than English, an IDP is recommended but not strictly mandatory. However, having one can prevent complications at the counter and with local authorities in Melbourne Orlando.
Important points to keep in mind:
- The IDP is a translation document only and cannot be used without your original license
- You must obtain the IDP in your home country before traveling, as U.S. issuers like AAA do not issue IDPs to non-U.S. license holders
- All documents presented at the Thrifty counter must be physical originals
How do toll roads work for a Thrifty rental car in Melbourne Orlando?
Toll roads around Melbourne Orlando are almost entirely cashless. Your Thrifty rental vehicle will include an electronic toll device or a plate-based billing system, so you will not need to stop at a cash booth on most routes.
Key toll roads you are likely to encounter near Melbourne Orlando include SR-528 (the Beachline Expressway), which runs east to west and connects the coast to the Orlando area, as well as I-95 and Florida's Turnpike. These roads use SunPass and E-PASS transponders, plus a Toll-by-Plate system that photographs your license plate if no transponder is detected.
At the Thrifty counter in Melbourne Orlando, you will typically have two options:
- Purchase an unlimited toll package, which costs approximately US$13.99 per day or US$69.95 per week for Thrifty
- Decline the package and pay per use, in which case Thrifty will charge you the actual toll amount plus administrative processing fees billed to your credit card after the rental
If you decline the toll program but still drive on a toll road, charges are captured via Toll-by-Plate and passed to you with added fees. Some toll charges may appear on your card days or weeks after you return the vehicle, which is normal.
You may also opt out and use your own visitor toll pass, but inform the Thrifty counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get Tolls Cashback on my Thrifty rental in Melbourne Orlando?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Melbourne Orlando.
Given that toll roads such as SR-528 (Beachline Expressway), I-95, and Florida's Turnpike are common routes near Melbourne Orlando, toll costs can add up, making this benefit genuinely useful.
To claim your cashback after returning your Thrifty vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Thrifty, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after your Melbourne Orlando rental ends.
What airport fees and taxes apply to a Thrifty rental at Melbourne Orlando International Airport?
When picking up a Thrifty rental at Melbourne Orlando International Airport (MLB), expect several location-specific fees on top of your base rate. These are standard charges at airport rental locations and are not unique to Thrifty.
Common fees that typically apply at Melbourne Orlando airport include:
- Airport Concession Recovery Fee (ACRF): a percentage charged by the airport for operating on airport property
- Customer Facility Charge (CFC): a per-day or per-transaction fee that funds the rental car facility at MLB
- Brevard County tourism and state surcharges: local taxes applied to rental transactions in the Melbourne Orlando area
- Florida state rental car surcharge
These fees are in addition to your prepaid rate and are due at the Thrifty counter at pickup. Your booking confirmation will indicate which taxes and fees are included in your prepaid total and which are due locally under the section labeled total to pay at destination.
If your confirmation shows taxes and fees as included and you are still charged for them at the Thrifty counter in Melbourne Orlando, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after your rental is complete.
What is the security deposit for a Thrifty rental in Melbourne Orlando?
When you pick up your Thrifty rental in Melbourne Orlando, a temporary authorization hold will be placed on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles at U.S. locations, typical holds range from approximately US$300 to US$400, though the exact amount at the Thrifty counter in Melbourne Orlando can vary based on the vehicle class, rental duration, and season. Premium or larger vehicles may carry a higher hold.
Important requirements for the deposit at Melbourne Orlando:
- You must present a physical, major credit card with your name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
After you return the Thrifty vehicle in Melbourne Orlando, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.
Can drivers under 25 rent from Thrifty in Melbourne Orlando?
Yes, Thrifty does allow rentals for drivers under 25 at Melbourne Orlando International Airport, but a young-renter surcharge applies and certain vehicle classes are restricted.
In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent from Thrifty in Melbourne Orlando but will pay a daily young-renter fee. Based on Thrifty's standard U.S. policy, this surcharge is approximately US$13.50 per rental day, with a maximum cap of US$189.
Additional restrictions for under-25 renters at Melbourne Orlando include:
- Most premium, full-size, luxury, SUV, minivan, and convertible categories are restricted to drivers 25 and older
- Economy, compact, and intermediate vehicle classes are generally available to younger renters
- A valid driver's license and a major credit card in the renter's name are still required
The young-renter surcharge is paid at the Thrifty counter in Melbourne Orlando and is not included in your prepaid booking total. Confirm the exact surcharge amount on your booking confirmation before pickup.
Does Travel Assistance come with my Thrifty booking in Melbourne Orlando?
Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this applies to your Thrifty rental in Melbourne Orlando as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the coverage is relevant for situations that can arise during a Melbourne Orlando rental, such as a medical emergency on SR-528 or I-95, or an incident far from the airport. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to your Thrifty rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
To use the assistance during your Melbourne Orlando rental, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
How does the fuel policy work for a Thrifty rental in Melbourne Orlando?
Your Thrifty rental in Melbourne Orlando operates on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Melbourne Orlando facility.
When returning your Thrifty vehicle in Melbourne Orlando:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the station as backup evidence
If you return the vehicle below the recorded starting level, Thrifty may charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at Melbourne Orlando, leave the receipt in the key envelope and keep a photo of the full gauge for your records.
Can I add an additional driver to my Thrifty rental in Melbourne Orlando?
Yes, you can add an additional driver to your Thrifty rental in Melbourne Orlando, either as part of your rate or by paying a fee at the counter.
Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is included at no cost. If it is not included, Thrifty's standard U.S. fee is approximately US$13.50 per rental day, with a maximum cap of US$189, paid at the Melbourne Orlando counter.
Requirements for adding a driver at the Thrifty counter in Melbourne Orlando:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required IDP
- They must sign the rental agreement
- They must meet the minimum age requirements for Melbourne Orlando
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Thrifty vehicle in Melbourne Orlando without being named on the contract, coverage may be void and additional charges could apply.
What insurance coverage do I need for a Thrifty rental in Melbourne Orlando?
For your Thrifty rental in Melbourne Orlando, there are two main types of coverage to consider, and they protect different things.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Thrifty rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in Melbourne Orlando. Florida state law does not universally require rental companies to include minimum liability coverage, so it is strongly recommended to add supplemental liability coverage to your booking.
Common exclusions to be aware of for Melbourne Orlando driving:
- Prohibited use such as off-road driving, DUI, or reckless driving voids both coverages
- Only drivers named on the Thrifty rental agreement are covered
- Tires, undercarriage, and roof damage are often excluded from standard CDW/LDW
- Incidents must be reported to Thrifty immediately
Review your booking confirmation to confirm which coverages are included in your Melbourne Orlando rate before pickup.
Can I pick up my Thrifty car in Melbourne Orlando and return it to a different city?
Yes, one-way rentals are possible with Thrifty from Melbourne Orlando, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.
The drop-off fee for your Thrifty rental from Melbourne Orlando varies depending on the destination, the distance between locations, the vehicle class, and the season. Common one-way routes from Melbourne Orlando, such as returning to Orlando International Airport (MCO) or Miami, may carry different fee structures.
How to check the drop-off fee before booking:
- Select your different return location during the search on the Hola Car Rentals website
- The drop-off fee will appear on the rate details page under the section labeled to pay at destination
- Your booking confirmation will also list this fee
The drop-off fee cannot be prepaid and is settled at the Thrifty counter in Melbourne Orlando or at the return location. It is separate from fuel, tolls, and taxes, though it is typically subject to local tax.
Cross-border one-way rentals, such as returning to Canada or Mexico, are generally restricted or require prior approval from Thrifty. Always confirm cross-border permissions on your rental agreement before driving out of Florida.
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