VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Colorado include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Colorado, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Colorado.
Will I face unexpected charges at the Thrifty counter in Colorado when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Thrifty pickup locations in Colorado?
Thrifty operates at several airports and city locations across Colorado, giving you flexibility depending on where you arrive.
- Denver International Airport (DEN) at 23520 East 78th Avenue, near the airport
- TSH Denver Downtown at 2001 Welton Street, Denver, CO 80205
- Durango-La Plata County Airport (DRO) at 1000 Airport Road, Suite 14, Durango, CO 81303
- Eagle County Regional Airport in Eagle
- Montrose Regional Airport (MTJ) in Montrose
- Neighborhood locations in Aurora, Colorado Springs, Boulder, Lakewood, Parker, and Arvada
At Denver International Airport, the Thrifty counter is the most popular pickup point in Colorado. If you are arriving at a regional airport such as DRO or MTJ, Thrifty also has a presence there to serve renters heading into the surrounding mountain areas.
To confirm the exact counter location and hours for your chosen Thrifty site in Colorado, check your booking confirmation before travel.
Does Colorado have cashless toll roads that affect my Thrifty rental?
Yes, Colorado operates a fully cashless toll system, which directly affects how you manage tolls during your Thrifty rental.
The main toll roads you may encounter include:
- E-470, a 47-mile loop around Denver connecting to Denver International Airport, using license plate tolling (LPT) with no cash booths
- I-25 Express Lanes, running 7 miles between US 36 and downtown Denver, with variable rates of approximately US$0.50 to US$5.00 per trip
- US-36 Express Lanes and the Northwest Parkway, both fully cashless
Because there are no cash booths anywhere on Colorado toll roads, your Thrifty rental vehicle will be billed automatically via overhead cameras that photograph the license plate. If you do not enroll in a toll program at the Thrifty counter, the rental company will receive the license plate toll invoice and pass the charges to you along with administrative fees that can reach US$9.99 per day plus tolls, or up to US$15 per toll event.
At the Thrifty counter in Colorado, you can opt into an unlimited toll package, which typically costs between US$11 and US$25 per day depending on the program, to avoid per-event fees.
How does the Thrifty toll program work in Colorado and what does it cost?
When picking up your Thrifty rental in Colorado, you will be offered a toll program at the counter to cover the state's cashless toll roads.
Typical toll program options available through rental companies in Colorado include:
- Unlimited daily package: approximately US$14.99 per day or US$74.95 per week
- Pay-per-use: approximately US$3.95 per usage day plus the actual toll charges
- Some programs offer a rental-period flat rate of approximately US$19.75 plus tolls
If you decline the Thrifty toll program in Colorado and still drive on toll roads such as E-470 or the I-25 Express Lanes, the license plate tolling system will capture your plate. Thrifty will then bill you the undiscounted toll amount plus an administrative fee, which can be significantly higher than enrolling upfront.
ExpressToll account holders save 25 to 35 percent compared to the standard license plate toll rate, but rental vehicles are typically billed through the rental company's own program rather than a personal transponder. Review the toll program terms carefully at the Thrifty counter in Colorado before signing the rental agreement.
Can I get a Tolls Cashback on my Thrifty rental in Colorado?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Colorado.
Colorado's cashless toll roads, including E-470 near Denver International Airport and the I-25 Express Lanes, mean toll charges are common for renters. This benefit helps offset those costs after your trip.
To claim your Tolls Cashback after your Thrifty rental in Colorado:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is calculated as the lesser of your actual toll charges or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Thrifty rental car in Colorado?
To collect your Thrifty rental in Colorado, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Thrifty locations in Colorado.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter. If there is a name mismatch between your license, passport, and credit card, the counter agent may refuse the rental, so verify all names match before you travel to Colorado.
Is a credit card required for the security deposit at Thrifty in Colorado?
Yes, a physical major credit card in the main driver's name is required for the security deposit hold when picking up your Thrifty rental in Colorado.
Key points to know before arriving at the Thrifty counter in Colorado:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
- The driver's name must be printed on the physical card
- Typical security deposit holds in the United States range from approximately US$300 to US$400, though the exact amount is set by Thrifty at the counter
- The hold reduces your available credit until released after the vehicle is returned
- Digital wallets, virtual cards, and single-use card numbers are not accepted
Even if you prepaid your Thrifty booking in Colorado online, you must still present a physical credit card at pickup for the hold. The hold is not a charge and is released after the rental closes, though your bank may take up to 15 business days to reflect the release. Bring a backup credit card in your name in case your primary card is declined.
What is the minimum age to rent a car with Thrifty in Colorado?
The standard minimum age to rent a car with Thrifty in Colorado without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter.
Important age-related details for Thrifty rentals in Colorado:
- Drivers aged 21 to 24 pay a young-renter surcharge of approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for Thrifty
- Certain vehicle classes such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to renters aged 25 and older
- Economy, compact, and intermediate sedan or SUV categories are generally available to drivers aged 21 to 24
- Drivers under 21 cannot rent from Thrifty in Colorado
Colorado does not have a state law requiring rentals to drivers under 21 (unlike New York or Michigan), so Thrifty's standard policy applies. If you are 21 to 24 and traveling to Colorado, Budget for the daily surcharge and confirm your chosen vehicle class is eligible before booking.
Does Thrifty in Colorado charge a fee for additional drivers?
Yes, Thrifty charges an additional driver fee in Colorado unless your booking confirmation explicitly states the additional driver is included at no charge.
For Thrifty rentals in Colorado, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period. This fee is paid directly at the Thrifty counter and is not part of your prepaid rate.
Requirements for adding a driver to your Thrifty rental in Colorado:
- The additional driver must be present at the Thrifty counter at pickup
- They must present a valid driver's license and any required IDP
- They must sign the rental agreement
- For Thrifty, additional drivers should generally be at least 25 years old; drivers aged 21 to 24 may face a young-renter surcharge or be declined depending on location
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Colorado, coverage may be void. Check your booking confirmation before arriving at the counter to confirm whether an additional driver is already included in your rate.
Does Travel Assistance cover a breakdown on Colorado mountain roads with Thrifty?
Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or travel disruption while driving your Thrifty rental through Colorado's mountain regions.
Colorado's remote mountain roads, including areas around Eagle, Montrose, and Durango where Thrifty also operates, can be far from urban medical facilities. The Travel Assistance benefit covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not cover damage to the Thrifty rental vehicle itself (that is handled by CDW/LDW) or third-party liability. It also does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting a Thrifty car in Colorado, this benefit is not available to you.
What fuel policy applies to Thrifty rentals in Colorado?
Thrifty rentals in Colorado follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel charges on your Thrifty rental in Colorado:
- At pickup, confirm the fuel gauge reads full and ensure the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Thrifty return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Colorado with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Colorado Thrifty locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation. If the starting level at pickup was not full, ask the agent to record the exact level on the agreement and return the car at that same level.
Can I pick up a Thrifty car in Colorado and return it in a different city?
Yes, one-way rentals are possible with Thrifty in Colorado, but a drop-off fee may apply depending on the route.
Common one-way scenarios for Thrifty in Colorado include picking up at Denver International Airport and returning at a regional location such as Durango, Eagle, or Montrose, or vice versa. Routes between different cities or regions typically carry a drop-off fee, while same-city returns between the airport and a downtown Thrifty location may not.
How to check if a drop-off fee applies:
- During the booking process, select your different return location and the fee will appear under the "To pay at destination" section if applicable
- The fee is route-specific and varies by distance, vehicle class, and season
- This fee cannot be prepaid and is paid directly at the Thrifty counter in Colorado
Cross-border one-way rentals (for example, returning the Thrifty vehicle outside Colorado in another US state) may be permitted but could carry higher fees or restrictions. Always confirm cross-border driving rules on your rental agreement before leaving Colorado.
What insurance coverage is included in a Thrifty rental in Colorado?
The insurance coverage included in your Thrifty rental in Colorado depends on the rate plan you selected when booking through Hola Car Rentals.
The two main protections to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in Colorado. Some US states require a minimum liability amount; confirm whether it is included or optional on your booking confirmation.
CDW/LDW does not cover prohibited use such as off-road driving, driving under the influence, or use by an unauthorized driver not listed on the Thrifty rental agreement in Colorado. Always add every driver to the contract at the counter.
Review your Hola Car Rentals booking confirmation carefully before arriving at the Thrifty counter in Colorado to understand exactly which protections are included and whether any deductible applies.
What happens if my Thrifty rental in Colorado is returned late?
If you return your Thrifty rental in Colorado after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.
If you exceed the grace period at the Thrifty return location in Colorado:
- You may be charged for additional hours or an extra rental day at the applicable rate
- A late return fee may also apply on top of the time charges
- Charges are billed by Thrifty directly and are not covered by your prepaid rate
If you know in advance that you need more time with your Thrifty rental in Colorado, contact the rental location or Hola Car Rentals support before the scheduled return time to explore an extension. Extensions are subject to vehicle availability and may reprice the rental.
For after-hours returns at Thrifty locations in Colorado, follow the key-drop instructions provided on your rental agreement. Note that liability for the vehicle may continue until the counter agent formally checks it in the next business day, so document the vehicle's condition with photos at the time of return.
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