VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Gander include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gander, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges at the Payless counter in Gander when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter located at Gander International Airport?
The Payless counter at Gander International Airport (YQX) is located inside the main terminal building, in the arrivals hall, well-signed before the main exit. After collecting your baggage, simply follow the car rental signs to the Payless desk to complete your paperwork.
Once your contract is signed, you walk a short distance on a flat, paved surface from the arrivals exit to the designated rental car lot. No shuttle bus or consolidated rental car center is involved, making the process at Gander straightforward. Complimentary luggage carts are available if you need help moving bags to the vehicle.
There is no confirmed Payless city center location in Gander, so the airport counter at YQX is your pickup and return point.
Are there toll roads near Gander that I need to worry about with my Payless rental?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. This means your Payless rental will not encounter any toll booths, cashless toll systems, or electronic transponder requirements on any route in the province, including the Trans-Canada Highway (Route 1) that passes directly through Gander.
Because there are no tolls in the region, you do not need to enroll in any toll program at the Payless counter in Gander, and there are no toll-related daily fees to worry about. Programs such as transponder packages offered at other locations simply do not apply here.
If you plan to drive your Payless vehicle beyond Newfoundland and Labrador into provinces or regions where tolls do exist, standard toll billing rules for the rental would then apply in those areas.
What documents do I need to pick up my Payless rental car in Gander?
To pick up your Payless rental in Gander, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy)
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Payless counter in Gander.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Can I get Tolls Cashback on my Payless booking in Gander?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including your Payless rental in Gander. Because Newfoundland and Labrador has no toll roads, you will not pay any tolls while driving around Gander itself.
However, if your trip takes you beyond the province into areas of Canada where tolls do apply, the Tolls Cashback benefit lets you recover up to 5% of your total booking value for tolls paid during your rental period.
To claim, email [email protected] within 30 days of returning your Payless vehicle, and include:
- Your Hola Car Rentals booking confirmation
- A copy of the rental agreement signed at the Gander counter
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for a Payless rental in Gander?
When you pick up your Payless vehicle in Gander, a temporary authorization hold is placed on your major credit card. For rentals in Canada, this hold is typically in the range of CAD 300 to CAD 500, though some locations may require a hold of approximately CAD 750 depending on the vehicle class and specific counter policies.
This is not a charge; it is a temporary reduction in your available credit that is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.
A few important points for your Payless pickup in Gander:
- Only a physical, major credit card in the main driver's name with the name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to avoid fraud blocks on the authorization
Does Payless in Gander charge a fee for an additional driver?
Yes, Payless in Gander charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.
For Payless, the standard additional driver fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. Note that for Payless, the additional driver must be at least 25 years old at the time of pickup.
To add a driver at the Gander counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the rental agreement
- Only drivers listed on the agreement are covered by protections such as CDW/LDW
Check your booking confirmation before arriving at the Payless counter in Gander to confirm whether an additional driver is already included in your rate.
What is the fuel policy for Payless car rentals in Gander?
Payless rentals in Gander follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from unexpected fuel fees at the Gander location:
- Check the fuel gauge with the Payless agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the return location at Gander International Airport (YQX) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the standard fuel policy.
Is third-party liability insurance included in my Payless booking in Gander?
Yes, a basic level of third-party liability coverage is included by default when you rent with Payless in Gander. Canadian provincial law requires every rental vehicle to carry third-party liability insurance, so this statutory coverage follows the car automatically.
This means if you cause injury or property damage to another person while driving your Payless rental in Gander, the statutory liability coverage responds first. However, the mandatory minimum may not be sufficient for all situations, and you can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits.
A few important distinctions to keep in mind:
- Third-party liability covers injury or damage you cause to others, not damage to your Payless rental vehicle itself
- Damage to the rental car is covered separately by CDW/LDW
- Your own injuries would require Personal Accident Insurance (PAI) if purchased
- Only drivers listed on the Payless rental agreement in Gander are covered
Review your booking confirmation to confirm exactly what liability coverage is included in your rate.
What happens if my Payless pickup in Gander is delayed due to a late flight?
If your flight to Gander International Airport (YQX) is delayed, Payless will generally hold your reservation for up to 24 hours from the original scheduled pickup time. As long as you arrive within that window and the counter is still open, your booking remains valid.
A few things to keep in mind for your Payless pickup in Gander:
- Counter hours at YQX are not published in available sources, so confirm operating hours on your booking confirmation or contact the Payless desk directly before travel
- If your delay is less than 24 hours, proceed to the Payless counter in the arrivals hall as soon as you land
- If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible, as changes cannot be guaranteed
- After-hours pickup options for the Gander location are not confirmed in available information, so arriving during counter operating hours is strongly recommended
Can I pick up my Payless car in Gander and return it to a different city?
Yes, one-way rentals are possible with Payless, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Gander.
One-way fees vary depending on the route, distance, vehicle class, and season. For a Payless rental originating in Gander, the fee (if applicable) will be shown during the booking process under the "To pay at destination" section of the checkout screen, and it will also appear on your booking confirmation.
Key points to know before booking a one-way from Gander:
- The drop-off fee is not prepaid and is paid directly at the Payless counter
- Cross-border one-ways (for example, driving into the United States) may be restricted or carry higher fees; confirm with Payless before booking
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
- If the Payless counter in Gander charges a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental
Does Gander have any airport fees or local taxes added to a Payless rental?
Yes, renting with Payless at Gander International Airport (YQX) typically includes local taxes and airport-related fees on top of your base rate. The main charges to expect are:
- Newfoundland and Labrador Harmonized Sales Tax (HST) of 15% applied to the rental
- An airport concession recovery fee, typically in the range of CAD 10 to CAD 15 per rental, which is standard for airport locations like YQX
There is no city-specific rental tax or tourism surcharge unique to Gander beyond these standard provincial and airport charges. Because Gander is a compact town with no confirmed off-airport Payless location, all rentals originate at YQX, meaning the airport concession fee applies to essentially all Payless bookings in Gander.
Your booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as amounts due at the Payless counter in Gander. Review this carefully before pickup so there are no surprises.
Do I need an International Driving Permit to rent from Payless in Gander?
It depends on your driver's license. For your Payless rental in Gander, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP at all times.
If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at the Payless counter in Gander. However, having one can prevent complications if the agent has difficulty reading your license.
A few important rules about IDPs for your Gander rental:
- An IDP is a translation document only; it is not a standalone license and cannot be used without your original license
- You must obtain your IDP in your home country before traveling; it cannot be issued to you in Canada
- All documents presented at the Payless counter in Gander must be physical originals; digital copies are not accepted
Is Travel Assistance included with my Payless rental in Gander?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to eligible Payless rentals in Gander as well. This benefit is particularly useful given that Gander is a remote destination in Newfoundland, where access to services along the Trans-Canada Highway and surrounding areas can be limited.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Payless rental in Gander, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Important: This Travel Assistance benefit does not apply to Canadian or US residents. It is available only to travelers from outside North America. Check your booking confirmation to confirm eligibility and the exact coverage terms for your Payless rental in Gander.
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