Minivan Hire
in Mobile

Hola Car Rentals is the only premium partner of the top car hire brands operating in Mobile, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Mobile.

No. With Hola Car Rentals, all costs and charges for your booking in Mobile are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Mobile charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Minivan hire counters at Mobile Regional Airport (MOB) are located inside the terminal building at 8400 Airport Blvd. Partners including Avis, Budget, Hertz, Alamo, National, Enterprise, and Dollar all operate on-site counters, so no shuttle or consolidated hire centre is required.

After landing, follow signs towards baggage claim, then proceed directly to the hire counter area to present your documents and collect your minivan keys. The vehicle lot is within walking distance of the counters, so you can typically be driving away within 20 to 45 minutes of clearing baggage claim, assuming standard check-in. Completing online pre-check-in with your chosen partner before arrival can reduce counter time.

If you prefer a city location, Enterprise operates at 2929 Government Blvd and Hertz at 1107 East I-65 Service Road South, both in Mobile. These off-airport addresses require separate travel from MOB, so plan extra transit time.

Counter hours for minivan hire collection at Mobile Regional Airport (MOB) vary by partner. Budget operates Sunday through Saturday from 7:00 AM to midnight. Other partners such as Alamo, National, and Avis maintain on-site counters with after-hours return options including key dropboxes, though exact opening hours for each brand differ.

For city-centre Mobile locations such as Enterprise on Government Blvd or Hertz on East I-65 Service Road South, specific hours are not published universally, so contact the branch directly before your arrival.

If your flight is delayed, hire companies will generally hold your minivan reservation for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact support as soon as possible, since the booking may otherwise be forfeited without a refund. Always confirm your pickup time matches counter operating hours to avoid arriving when the desk is closed.

To collect a minivan hire in Mobile, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name (digital copies are not accepted)
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards and prepaid cards are not accepted for the authorisation hold at Mobile hire counters. Bring a backup credit card in your name in case your primary card is declined.

Yes, Alabama has toll roads that can affect your minivan hire in and around Mobile, and understanding how they work will help you avoid unexpected charges.

Alabama operates its toll system under the Alabama Freedom Pass. Key toll roads in the state include:

• Foley Beach Express Toll Bridge (BEX): US$2.75 for standard 2-axle vehicles
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Montgomery Expressway Bridge: US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50

Unlike many U.S. states, Alabama toll booths accept cash as well as card payments and the Alabama Freedom Pass transponder, so cashless-only roads are not a concern on these routes.

Your minivan hire vehicle may come equipped with an electronic toll device. At the Mobile counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the partner) or pay per use, where the hire company bills actual tolls plus an administrative processing fee after the hire ends. Partners such as Dollar and Thrifty offer PlatePass, while Budget offers an e-Toll service. Review the hire agreement before signing to understand which programme applies to your minivan.

All bookings include Tolls Cashback from Hola Car Rentals, which reimburses up to 5% of your total booking value for tolls paid during your Mobile hire. See the next FAQ for details on how to claim.

Yes, every minivan hire booked through Hola Car Rentals in Mobile is eligible for Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during the hire period.

Here is how it works: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls on Alabama roads during your Mobile minivan hire, you receive US$18 back. If you paid US$40, you receive the US$25 cap.

To claim your cashback after returning the minivan:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during your Mobile hire
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts from the start of your Mobile trip.

Yes, drivers under 25 face a young-driver surcharge when hiring a minivan in Mobile, and minivans are specifically listed as a restricted vehicle class for under-25 renters in the United States.

In most cases, minivans require the main driver to be at least 25 years old. At Mobile Regional Airport (MOB), Alamo charges an underage surcharge of US$25 per day for drivers aged 21 to 24, and minivans are available to that age group at that location. However, policies vary by partner, so confirm availability for your chosen brand at the Mobile counter before booking a minivan.

Drivers aged 21 to 24 hiring in Mobile should also note:

• A major credit card in the main driver’s name is still required for the authorisation hold
• Vehicle class restrictions may limit minivan availability depending on the partner
• The young-driver surcharge is paid at the counter and is not included in the prepaid rate

Drivers under 21 cannot hire a minivan in Mobile or anywhere else in Alabama outside of New York and Michigan, where state law sets a lower minimum age. The surcharge disappears entirely once the main driver turns 25.

Minivan hires in Mobile follow a Full-to-Full fuel policy by default. You receive the minivan with a full tank and must return it full to avoid fuel charges.

At pickup in Mobile, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your minivan in Mobile, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the final fuel receipt showing the date, time, and station address. For after-hours returns at Mobile Regional Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the minivan below the recorded starting level, you may be charged:

• A fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee on top of the fuel cost

Some Mobile counter locations may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

Yes, Alabama's hands-free law applies to anyone driving a minivan hire in Mobile, including visitors from outside the United States.

As of June 2024, holding a mobile phone while driving in Alabama is illegal, but it is enforced as a secondary offence. This means an officer cannot pull you over solely for holding your phone; a primary violation such as swerving or running a red light must occur first. However, once stopped, the phone violation is added and fines escalate with each offence within a 24-month period:

• First offence: US$50 and 1 point on your licence
• Second offence: US$100 and 2 points
• Third offence: US$150 and 3 points

This secondary-enforcement model differs from primary enforcement laws in many European countries, where police can stop a driver for phone use alone. If you are used to stricter primary enforcement, be aware that the law still applies in Mobile even if enforcement is triggered differently.

To stay compliant during your minivan hire in Mobile, use a dashboard mount or Bluetooth connection for navigation and calls before you start driving.

Yes, you can add an additional driver to your minivan hire in Mobile, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered at no cost. If not included, fees vary by partner at Mobile locations:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Dollar, and Thrifty: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Mobile counter at pickup with a valid driver’s licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the minivan’s protections such as CDW/LDW.

Note that for Avis, Budget, and Payless in Mobile, additional drivers must generally be at least 25 years old. If the additional driver is aged 21 to 24, a young-driver surcharge may apply or the request may be declined depending on the partner’s local policy.

For a minivan hire in Mobile, two main types of cover are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the minivan itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan in Mobile. Some U.S. states require hire companies to include state-minimum liability, but not all do. Alabama does not mandate a specific minimum for hire vehicles in all cases, so Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Mobile minivan booking.

Common exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers named on the hire agreement are covered

Review your booking confirmation to confirm which covers are included in your Mobile minivan rate before arriving at the counter.

For a minivan hire in Mobile, the authorisation hold is placed as a temporary hold on your credit card at the counter, not a charge. Typical holds for standard vehicles in the United States range from US$300 to US$400, though minivans and larger vehicle classes can carry higher holds depending on the partner and location.

The hold reduces your available credit until the hire company releases it after you return the minivan. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.

Important requirements for the deposit at Mobile hire counters:

• A physical, major credit card with the driver’s name printed on the card is required
• The card must be in the main driver’s name, not a third party’s
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• You must have sufficient available credit to cover the hold plus any expected charges

Even if you prepaid your Mobile minivan booking online, you must still present a physical credit card at the counter for the deposit. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Yes, after-hours minivan returns are available at Mobile Regional Airport (MOB) for several partner brands. Alamo, National, and Avis all offer key dropbox or 24-hour drop-off options at the airport, allowing you to return your minivan outside of counter operating hours.

To complete an after-hours return of your minivan at Mobile Regional Airport:

• Park the minivan in the designated return area as indicated by signage at the lot
• Note the odometer reading and fuel level, and take a photo of the dashboard
• Place the keys in the key dropbox at the hire location
• Keep your fuel receipt and any return paperwork in case of post-hire disputes

Be aware that when you drop off after hours, the hire company will inspect the minivan the following business day. Any damage noted at that inspection may be attributed to your hire period, so documenting the vehicle's condition with photos at the time of return is strongly recommended.

For city-centre Mobile locations such as Hertz on East I-65 Service Road South or Enterprise on Government Blvd, after-hours key drop options are not confirmed, so plan your minivan return to coincide with branch operating hours if using those locations.

Yes, most minivan bookings made through Hola Car Rentals in Mobile include Travel Assistance provided by Terrawind Global Protection, at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, Travel Assistance covers up to 5 passengers in the minivan and includes:

• Travel insurance with medical cover for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident during your Mobile hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown on Interstate 65, a medical emergency on a rural Alabama highway, or any other covered incident during your Mobile minivan hire, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim. Check your booking confirmation for the exact coverage limits and conditions that apply to your Mobile minivan hire.