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Frequently Asked Questions
What does my minivan hire in Alabama through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alabama.
Will I face unexpected charges when I hire a minivan in Alabama through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which hire brands offer a minivan hire in Alabama?
Several major brands offer minivan hires at Alabama airports, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. Minivans are available at the following Alabama locations:
- Birmingham-Shuttlesworth International Airport (BHM)
- Montgomery Regional Airport (MGM)
- Mobile Regional Airport (MOB)
- Huntsville International Airport (HSV)
- Gulf Shores International Airport (GUF)
Budget also lists minivan availability at Tuscaloosa National Airport. A common model offered at Alabama airports is the Chrysler Pacifica. Availability varies by date and location, so booking your Alabama minivan in advance is strongly recommended, especially during peak travel periods.
What are the counter hours for minivan collection at Birmingham Airport (BHM) in Alabama?
If you are collecting a minivan at Birmingham-Shuttlesworth International Airport (BHM) in Alabama, hire counters are located on the ground level of the terminal. Hours vary by brand:
- Alamo: 5:00 a.m. to midnight, 7 days a week
- Avis: 5:30 a.m. to midnight Monday through Friday; 6:00 a.m. to midnight Sunday; 6:00 a.m. to 11:00 p.m. Saturday
- Budget: 5:00 a.m. to midnight Monday through Friday; 6:00 a.m. to midnight Sunday and Saturday
- Enterprise: 6:00 a.m. to midnight, 7 days a week
- Hertz: 6:00 a.m. to midnight Sunday through Friday; 6:00 a.m. to 10:00 p.m. Saturday
If your flight arrives after counter closing time, BHM operates 24 hours and has a designated after-hours minivan return area on the 1st floor of the parking deck. Follow signs for Car Hire Return and place your completed contract and keys in the key drop box. Always confirm your brand's current hours on your booking confirmation before travelling to Alabama.
Are there toll roads I should be aware of when driving a minivan in Alabama?
Yes, Alabama has several toll roads you will encounter when driving a minivan, managed through the Alabama Freedom Pass system. Alabama does not use national systems like E-ZPass or SunPass. The main toll roads and their standard rates for a 2-axle vehicle such as a minivan are:
- Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
- Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
- Emerald Mountain Expressway (Dozier Road): US$1.75
- Foley Beach Express Toll Bridge (BEX): US$2.75
Alabama toll booths accept cash, credit cards, and the Alabama Freedom Pass transponder, so cashless-only constraints are not a concern on most Alabama roads. Your minivan hire will typically include an electronic toll device from the rental partner. At collection, you can choose an unlimited toll package (generally US$11 to US$25 per day depending on the brand) or pay per use, where the partner bills actual tolls plus an administrative fee after the hire ends.
Can I get cashback on tolls paid during my minivan hire in Alabama?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alabama minivan hire. This benefit applies whether you pay tolls directly at Alabama toll booths on routes like the Foley Beach Express or the Montgomery Expressway Bridge, or through a hire partner toll programme.
To claim your cashback after returning your Alabama minivan:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your Alabama minivan hire; you still pay tolls normally and claim reimbursement afterwards.
What documents do I need to collect a minivan hire in Alabama?
To collect a minivan hire in Alabama, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher (required for certain hires)
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. All documents must be physical originals; digital copies shown on a phone are not accepted at Alabama hire counters. Debit and prepaid cards are not accepted for the authorisation hold.
Is there a young driver surcharge for hiring a minivan in Alabama if I am under 25?
Yes, drivers aged 21 to 24 can hire a minivan in Alabama but will be charged a young driver surcharge of approximately US$25 per day at most Alabama airport locations. Drivers under 21 cannot hire a minivan through standard hire policies in Alabama.
Important points to bear in mind:
- Minivans fall into a restricted vehicle class in the United States, meaning most hire brands require the main driver to be at least 25 years old to hire this category
- If you are 21 to 24 and wish to hire a minivan in Alabama, availability may be limited and the daily surcharge applies on top of the base rate
- The surcharge is paid at the counter and is not included in your pre-paid rate
- Travellers from Latin America and the Caribbean aged 21 to 24 hiring with Avis or Budget may qualify for a young driver fee waiver on eligible vehicle categories, but minivans are generally not included in those categories
Always confirm age restrictions and surcharge amounts for your specific Alabama collection location on your booking confirmation before travelling.
How does the security deposit work when hiring a minivan in Alabama?
When you collect a minivan in Alabama, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire ends and your bank releases the hold.
For standard hires in the United States, typical holds range from US$300 to US$400, though the amount can be higher for larger vehicles like a minivan or for longer hire periods. The exact amount is set by the hire desk at your Alabama location.
- You must present a physical major credit card with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver’s name and have sufficient available credit
- After returning your Alabama minivan, the hold is released, but your bank may take up to 15 business days to reflect the release
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Alabama to prevent fraud blocks on the authorisation.
What insurance cover do I need for a minivan hire in Alabama?
When hiring a minivan in Alabama, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the minivan itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the minivan in Alabama. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Alabama minivan booking for full peace of mind.
- CDW/LDW covers the hire minivan only
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage
- Neither covers your personal belongings or your own medical costs
- Only drivers listed on the hire agreement are covered
Review your booking confirmation to see which coverages are included in your Alabama minivan rate before collection.
Does travel assistance cover a breakdown in my minivan hire in Alabama?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown on an Alabama highway or a medical emergency during your minivan hire. However, this benefit does not apply to customers who are residents of the United States or Canada.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not replace roadside assistance for the minivan itself. For mechanical issues with your Alabama minivan hire, contact the roadside assistance number listed on your hire agreement, which is provided by the hire partner (Avis, Hertz, Enterprise, or whichever brand you booked through).
To reach Terrawind travel assistance 24 hours a day: call +1 888 980 9992 or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and cover limits that apply to your Alabama minivan hire.
What is the fuel policy for a minivan hire in Alabama?
Minivan hires in Alabama follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
At collection, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. During your Alabama trip, use the correct fuel type as shown in the minivan and keep your receipts.
Before returning your Alabama minivan:
- Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive
- Keep the final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as evidence
If you return the minivan below the recorded level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours returns at Alabama airports such as BHM, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge for your records.
Can I add an extra driver to my minivan hire in Alabama?
Yes, you can add an additional driver to your minivan hire in Alabama, but the extra driver must be present at the collection counter with a valid driver’s licence to sign the hire agreement. Drivers not listed on the agreement are not covered by CDW/LDW or liability protections.
Whether the additional driver fee is included depends on your rate:
- If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost
- If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of Alabama minivan collection. If the additional driver is aged 21 to 24, a young driver surcharge may apply or the driver may not be accepted depending on the location. Always check your booking confirmation and confirm with the counter agent when collecting your Alabama minivan.
Can I pick up a minivan in Alabama and return it in a different city?
Yes, one-way minivan hires in Alabama are possible, but a drop-off fee may apply depending on the route and the hire brand. This fee is set by the hire partner and varies by distance, vehicle class, and season.
Common patterns for Alabama one-way hires:
- Returning a minivan between two Alabama airports (for example, BHM to MGM or BHM to MOB) typically incurs a drop-off fee
- Returning to the same city airport where you collected has no drop-off fee
- Long-distance one-ways out of Alabama to other states usually carry higher fees
The drop-off fee is always shown during the booking process under the "To pay at destination" section and will appear on your booking confirmation. This fee cannot be prepaid and is paid at the counter when you collect the minivan. If a fee does not appear during checkout, no drop-off fee applies to your specific Alabama route. Mid-hire route changes must be approved by the hire partner and may increase the fee or affect availability.
What happens if I return my Alabama minivan hire after the counter closes?
Yes, after-hours returns are possible for minivan hires at Alabama airports, and the process varies by location.
At Birmingham-Shuttlesworth International Airport (BHM), the airport is open 24 hours. When returning your minivan after the hire counter has closed, follow the Car Hire Return signs to the return lot on the 1st floor of the parking deck. Place your completed hire contract and keys in the designated key drop box. Take photos of the minivan's condition and fuel gauge before dropping the keys.
At Mobile Regional Airport (MOB), drop the keys in the drop box located inside the airport near the hire counter. Confirm the box is designated for your specific brand before dropping.
Important points for after-hours Alabama minivan returns:
- Refuel before arriving at the return location to comply with the Full-to-Full fuel policy
- Keep a photo of the full fuel gauge and your final fuel receipt
- Note that you remain responsible for the minivan until the hire partner officially checks it in the next business day
- Keep all paperwork, including the hire agreement and any pre-existing damage notes, until the hire is fully closed
Check your booking confirmation for the specific after-hours instructions for your Alabama hire brand.
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