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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Florida include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Florida, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges at the Enterprise counter in Florida when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Enterprise rental car at Miami International Airport (MIA) in Florida?
At Miami International Airport in Florida, the Enterprise counter is located inside the Rental Car Center (RCC). You do not walk there directly from baggage claim. Instead, take the free MIA Mover train, which departs from the baggage claim level and connects directly to the RCC building.
Once inside the RCC, follow the signs to the Enterprise counter. Have your booking confirmation, valid driver's license, and a physical major credit card in the main driver's name ready before you reach the counter to speed up the process.
If you are arriving at another Florida airport, Enterprise pickup logistics differ by location:
- Fort Lauderdale (FLL): Enterprise counter is on Level 2 of the Rental Car Center; take the shuttle from baggage claim at Terminals 2 to 4, running every 10 minutes, 24 hours a day
- Orlando (MCO): counters are at Level 1 for Terminals A and B, and Level 4 for Terminal C; vehicles are in the first-floor parking garage across from the terminals
- Fort Myers (RSW): counter is inside the terminal lower level across from baggage claim; vehicles are within walking distance
- Panama City (ECP): counter is on the first floor across from baggage claim; follow signs to the Rental Car Facility
Does Enterprise in Florida use a toll transponder, and how do Florida tolls work?
Yes, Enterprise vehicles in Florida come equipped with an electronic toll device, because almost all toll roads in Florida are fully cashless. There are very few cash toll booths remaining on Florida expressways.
Florida's toll network uses the SunPass and E-PASS electronic systems. Common toll roads include the Florida Turnpike, SR-528, SR-417, SR-408 in the Orlando area, the I-95 Express and Florida Turnpike near Miami, and the Selmon Expressway in Tampa. Tolls are collected either via a windshield transponder or plate-based billing (Toll-by-Plate), where a camera photographs your license plate.
At the Enterprise counter in Florida, you will typically have two options:
- Unlimited toll package via Enterprise's TollPass program, at approximately US$4.95 per day when tolls are used
- Pay per use, where Enterprise bills you the actual toll amount plus administrative or processing fees after the rental ends
If you plan to use your own visitor toll pass, inform the Enterprise agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
Estimated daily toll costs in Florida vary by area: Orlando routes typically run US$5 to US$15 per day, Miami routes US$5 to US$20, and Tampa routes US$3 to US$10. Toll charges may appear on your card days or weeks after the rental ends, as toll agencies process invoices in batches.
What documents do I need to pick up an Enterprise rental car in Florida?
To pick up an Enterprise rental car in Florida, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with a photograph (physical original, not digital)
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID (especially important for international visitors)
- Your booking confirmation
- Round-trip flight or cruise tickets if you are visiting from abroad
Digital documents are not accepted at any Enterprise counter in Florida. All documents must be physical originals.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended but not strictly mandatory. The IDP is a translation only and cannot be used without your original license.
Enterprise in Florida may also ask for additional government-issued identification if your license was not issued by a U.S. or Canadian authority, so carrying your passport is always advisable.
Can I get Tolls Cashback on my Enterprise rental in Florida?
Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Florida, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Florida is one of the most toll-intensive states in the U.S., with cashless expressways around Miami, Orlando, Tampa, and Fort Lauderdale. Whether you pay tolls through Enterprise's TollPass program or another method, you can submit a claim after your rental ends.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Example: if your Enterprise Florida booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive the capped US$20.
Is there a young driver surcharge for under-25 renters at Enterprise in Florida?
Yes, Enterprise in Florida charges a young driver surcharge for renters under 25 years old. The daily fee for Enterprise, National, and Alamo is US$15 per day plus applicable taxes, paid at the counter.
In Florida, the minimum age to rent with Enterprise is generally 21. Drivers aged 21 to 24 can rent but will pay the young driver surcharge on top of the base rental rate. Drivers under 21 are typically not eligible to rent.
Additionally, certain vehicle classes are restricted to renters aged 25 and older. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are generally not available to under-25 drivers at Enterprise Florida locations. Economy, compact, and intermediate vehicles are usually the available options for younger renters.
A few important points to keep in mind:
- The surcharge is paid directly at the Enterprise counter in Florida, not prepaid online
- The additional driver must also meet the minimum age requirement; if an additional driver is under 25, the surcharge may apply to them as well
- Florida does not have the same state-law exceptions as New York or Michigan, so standard Enterprise policy applies
Always confirm the exact surcharge amount on your booking confirmation, as fees can vary slightly by location within Florida.
What is the security deposit amount for Enterprise rentals in Florida?
When picking up an Enterprise rental in Florida, a temporary authorization hold is placed on your credit card at the counter. For standard vehicles in the United States, the typical hold is approximately US$300 to US$400, though the exact amount varies by Enterprise location, vehicle class, and season.
A few important things to know about the deposit:
- The hold is not a charge; it temporarily reduces your available credit until the rental ends and your bank releases it
- Banks may take up to 15 business days to reflect the release after Enterprise closes the contract
- Premium or specialty vehicles may carry a higher hold amount
- Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit at Enterprise in Florida
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Florida. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.
What are the counter hours at Enterprise locations in Florida, and is after-hours return available?
Enterprise counter hours in Florida vary significantly by location, so it is important to check the specific branch before your trip.
Some examples of operating hours at Florida Enterprise locations:
- Panama City Northwest Florida International Airport (ECP): daily 7:00 AM to 11:59 PM
- Downtown Orlando North Quarter: Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, closed Sunday
- Downtown Fort Lauderdale: Monday to Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday
- Florida Keys Marathon Airport (MTH): limited days, Friday and Saturday only with reduced hours
After-hours returns are available at some Florida Enterprise airport locations. At Panama City (ECP), for example, early morning returns are handled by parking in a designated area and dropping the keys in a drop box located on the rental counter inside the terminal. Returns are not possible after the airport itself closes.
If you are arriving on a late flight or departing very early, confirm after-hours procedures directly with the Enterprise location in Florida before your rental begins. The grace period for returns is typically 30 minutes; returning beyond that window may result in additional time charges.
Is an additional driver free or does Enterprise charge extra in Florida?
No, an additional driver is not automatically free at Enterprise in Florida unless your booking confirmation explicitly states that it is included at no charge.
When the additional driver fee applies at Enterprise in Florida, the standard rate is US$15 per day plus applicable taxes, paid at the counter. This fee applies to each additional driver beyond the main renter.
To add an additional driver at an Enterprise location in Florida:
- The additional driver must be physically present at the counter at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirements; if they are under 25, a young driver surcharge may also apply
- Both the main driver and the additional driver must sign the rental agreement
Check your Hola Car Rentals booking confirmation before arriving at the Enterprise counter in Florida. If the confirmation shows "Additional driver free of charge," no fee will be applied for the first extra driver. If it is not listed as included, Budget for the daily fee. Only drivers named on the rental agreement are covered by the rental protections, so never allow an unlisted person to drive the vehicle.
Does Enterprise in Florida include insurance, and what coverage do I need?
Enterprise rentals in Florida do not automatically include full insurance coverage in the base rate. The protections included depend on the specific rate plan shown on your booking confirmation.
There are two main types of coverage relevant to Enterprise rentals in Florida:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise rental in Florida. Some U.S. states require a minimum level of liability to be included, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.
CDW and LDW do not cover tires, undercarriage, roof damage, or personal belongings. If an incident occurs, report it to Enterprise immediately and follow the instructions on your rental agreement.
Review your Hola Car Rentals confirmation carefully to see which protections are already included in your Florida Enterprise rate before deciding whether to add coverage at the counter.
Can I pick up an Enterprise car in Florida and return it to a different city?
Yes, Enterprise in Florida allows one-way rentals where you pick up in one city and return to a different location, but a drop-off fee may apply depending on the route.
Enterprise operates over 309 locations across Florida, including major airports such as Miami (MIA), Orlando (MCO), Fort Lauderdale (FLL), Tampa (TPA), Jacksonville (JAX), and many others, giving you significant flexibility for one-way trips within the state.
Key things to know about one-way Enterprise rentals in Florida:
- The drop-off fee is route-specific and varies by distance, vehicle class, and season
- Some short routes within Florida, such as Miami (MIA) to Orlando (MCO), may not incur a drop-off fee at all
- Longer or cross-state routes are more likely to carry a fee
- The fee is listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
Cross-border one-way rentals, such as returning an Enterprise Florida vehicle to another U.S. state, may be permitted but often carry higher fees or restrictions. Always confirm the terms on your booking confirmation before travel.
Is my foreign driver's license valid for an Enterprise rental in Florida?
Yes, a valid foreign driver's license is generally accepted at Enterprise locations in Florida, provided it is unexpired and includes a photograph. Digital licenses are not accepted; you must present the physical original.
Additional requirements depending on your license:
- If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an International Driving Permit (IDP) is required alongside your original license. Enterprise in Florida will not accept a non-Roman script license without an IDP translation.
- If your license is in a Latin-alphabet language other than English, such as Spanish, French, or Portuguese, an IDP is strongly recommended but not strictly mandatory
- The IDP is a translation booklet only; it is invalid without your original license and cannot be used as a standalone document
Enterprise in Florida may also ask for a valid passport or additional government-issued ID if your license was not issued by a U.S. or Canadian authority. Carrying your passport to the Enterprise counter in Florida is always advisable.
Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.
What travel assistance is included with my Enterprise rental in Florida?
Most Hola Car Rentals bookings, including Enterprise rentals in Florida, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency while driving Florida's highways or in more remote areas of the state such as the Florida Keys or the Panhandle.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This travel assistance does not cover damage to the Enterprise vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI).
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Florida, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. Check your booking confirmation to verify whether this coverage is included in your Enterprise Florida rental.
What is the fuel policy for Enterprise rentals in Florida?
Enterprise rentals in Florida follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.
Steps to follow to avoid fuel charges on your Enterprise Florida rental:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the Enterprise return location in Florida so the gauge does not drop before you arrive
- Keep the fuel receipt showing the date, time, and station address
- At return, show the gauge at full and present the receipt if asked
If you return the Enterprise vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Enterprise agent to record the exact starting level on the agreement and return it at that same level. For after-hours returns at Florida airport locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.
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