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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the Enterprise counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Enterprise shuttle work at Denver International Airport?
The Enterprise rental facility at Denver International Airport (DEN) is located off-site at 23842 E 78th Ave, Denver, CO 80249. After collecting your bags, exit through the double-door exits on either side of the terminal and walk to the fourth island from the doors, where the Enterprise shuttle stop is marked.
Shuttles run approximately every 10 minutes between the terminal and the Enterprise facility. The location is open 24 hours a day, and self-service kiosks are available if you prefer to skip the counter line.
For returns, drive to the designated return lanes at the same address, park the car, and place the keys on top of the dash. A return agent or counter agent will close the rental agreement, and 24-hour shuttle transport back to the terminal is provided. Because the Enterprise facility is off-site, Budget an extra 20 to 45 minutes after baggage claim before you are on the road.
What are the Enterprise counter hours at downtown Denver locations?
Enterprise operates several neighborhood branches in Denver in addition to the 24-hour airport facility. Hours vary by branch, so confirm the specific location before you plan your pickup or return.
- Denver Northfield (5059 Beeler St): Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, closed Sunday. No after-hours returns available.
- Downtown Denver Five Points (2255 N Broadway): Monday to Friday 7:00 AM to 6:00 PM, Saturday and Sunday 7:00 AM to 5:00 PM. After-hours returns are available at this location.
- Denver International Airport (DEN): open 24 hours with 24-hour returns and shuttle service back to the terminal.
If your flight arrives late or you need to return the car outside business hours, the Enterprise airport location at DEN is the most flexible option. City branches do not offer after-hours key drop, so plan your schedule around their posted hours.
What toll roads will I encounter when driving an Enterprise rental car in Denver?
Denver has several cashless toll roads that affect Enterprise rental car drivers. There are no cash booths on any of these roads; tolls are collected either through a transponder or by photographing your license plate (License Plate Tolling, or LPT).
- E-470: a 47-mile loop around the Denver metro area, including the route to Denver International Airport. Rates vary by time of day and distance.
- I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with variable pricing of roughly US$0.50 to US$5.00 per trip.
- US-36 Express Lanes: connecting Denver to Boulder.
- Northwest Parkway: a shorter toll road in the northern suburbs.
If you do not enroll in a toll program, Enterprise will receive the LPT invoice and bill the undiscounted toll amount plus an administrative fee to your credit card after the rental ends. To avoid surprise charges, ask the Enterprise counter agent in Denver about the TollPass program (approximately US$4.95 per day plus actual tolls) or an unlimited daily package before you drive away.
Can I get cashback on tolls paid during my Enterprise rental in Denver?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise rental in Denver.
Denver has several cashless toll roads, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, so toll charges can add up quickly. This benefit helps offset those costs.
To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off and include:
- Your Hola Car Rentals reservation confirmation
- The rental agreement signed at the Enterprise counter in Denver
- A receipt or statement showing the toll charges paid
The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Enterprise rental car in Denver?
When collecting your Enterprise rental in Denver, bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid driver's license (original, unexpired, in the main driver's name)
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
- Passport or valid government-issued photo ID
- Major credit card with the main driver's name printed on the card, for the security deposit hold
- Your booking confirmation
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
At the Enterprise counter in Denver, the credit card used for the deposit must belong to the main driver. Debit cards and prepaid cards are not accepted for the security hold. If your license is in English or issued by an EU or EEA country, an IDP is generally not required, but it is always a good idea to carry one as a precaution.
Is there a young driver surcharge for under-25 renters at Enterprise in Denver?
Yes, Enterprise charges a young driver surcharge at its Denver locations for renters between the ages of 21 and 24. At Denver International Airport (DEN), the underage surcharge is US$25 per day in addition to the base rental rate.
Drivers in this age group are also restricted to specific vehicle classes. At the Denver Enterprise location, eligible categories include Economy through Full Size cars, Cargo and Minivans, Pickups, and Compact, Small, and Standard SUVs with seating for up to 5 passengers. Larger vehicles, premium SUVs, and specialty cars are not available to drivers under 25.
Renters must be at least 21 years old to rent from Enterprise in Denver. Drivers under 21 are not eligible. The surcharge is paid at the counter and is separate from any prepaid booking total. Make sure to Budget for this daily fee when comparing rental costs.
Can I rent an Enterprise car at Denver International Airport and return it in a different city?
Yes, Enterprise allows one-way rentals from Denver International Airport to other locations in the United States, provided the trip is booked in advance.
A one-way drop-off fee may apply depending on the pickup and return locations, the vehicle class, and the dates of travel. This fee is disclosed during the booking process and is listed under the "To pay at destination" section of your confirmation. It is paid at the Enterprise counter in Denver at pickup and cannot be prepaid online.
Unlimited mileage is available on most one-way rentals for standard car classes. However, large passenger vans, cargo vans, large SUVs, and exotic vehicles may have mileage restrictions.
If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by the Enterprise location and may result in a higher fee or a repriced rate.
How does travel assistance work if I have an emergency during my Enterprise rental in Denver?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit can be valuable if you experience a medical emergency or accident while driving your Enterprise rental in Denver or on surrounding highways such as I-70 or E-470.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance, call +1 888 980 9992 (available 24 hours, toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready along with your location and a description of the situation.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. It also does not cover damage to the Enterprise rental vehicle itself; that is handled by CDW or LDW coverage.
How much is the security deposit for an Enterprise rental in Denver?
When you pick up your Enterprise rental in Denver, a temporary authorization hold is placed on your credit card. This hold is not a charge but it reduces your available credit until it is released after you return the vehicle.
For standard car classes at U.S. locations, including Denver, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, the specific Enterprise location, and the length of the rental. Premium or specialty vehicles may carry a higher hold.
The hold must be placed on a major credit card in the main driver's name, with the driver's name printed on the card. Debit cards and prepaid cards are not accepted for the deposit at the Enterprise counter in Denver.
After you return the car, the Enterprise location releases the hold. Your bank or card issuer controls how quickly the funds become available again, and this can take up to 15 business days in some cases. Bring a backup credit card in case your primary card is declined.
What are the airport fees and taxes added to Enterprise rentals at Denver International Airport?
Renting from Enterprise at Denver International Airport (DEN) involves several fees and taxes on top of the base rate. Because DEN is located approximately 25 miles from downtown Denver, it carries higher airport-related surcharges than most off-airport locations.
- Airport Concession Recovery Fee (ACRF): up to 12.25% of the base rate
- Customer Facility Charge (CFC): approximately US$4.50 per day
- Colorado state sales tax: 2.9%
- Denver city rental car tax: 7.75%
- Additional tourism and state surcharges may apply
In total, airport taxes and fees at DEN can add 20% to 30% above the base rental rate. If cost is a priority, Enterprise also operates city branches in Denver such as Northfield and Five Points, where airport concession fees do not apply. However, those locations have limited hours and no after-hours returns, unlike the 24-hour airport facility.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Enterprise counter in Denver at pickup.
How do I add an additional driver to my Enterprise rental in Denver?
Yes, you can add an additional driver to your Enterprise rental in Denver, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
At Denver Enterprise locations, the fee for an additional driver is US$15 per day plus applicable taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.
There is one exception: a spouse or domestic partner who meets the same age and license requirements as the main renter is added at no extra charge. However, if the rental is secured with a debit card, the spouse or domestic partner is the only additional driver permitted.
All additional drivers must meet the same age requirements as the primary renter. At Denver International Airport, drivers aged 21 to 24 are subject to the US$25 per day underage surcharge and are restricted to certain vehicle classes. Any driver not listed on the Enterprise rental agreement in Denver is not covered by the rental protections, so make sure everyone who may drive is added before leaving the counter.
What is the fuel policy for Enterprise rentals in Denver?
Enterprise rentals in Denver follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer as evidence.
Before returning your Enterprise rental in Denver, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address.
If you return the vehicle with less than a full tank, Enterprise will charge you for the fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at Denver International Airport, leave the receipt in the return envelope and keep a photo of the full gauge on your phone as backup documentation.
Are there driving rule changes in Denver I should know about before picking up my Enterprise rental?
Yes, Denver has been converting several streets from one-way to two-way traffic, and these changes can catch first-time drivers off guard, including those picking up an Enterprise rental in Denver.
The most notable recent change affects a 16-block stretch of East 13th and 14th Avenues between Quebec Street and Yosemite Street in the East Colfax neighborhood. These roads were converted from one-way to two-way traffic with relatively little advance notice, and temporary signage was reported as confusing even for local residents. The speed limit in this corridor was also reduced to 25 mph, and all-way stops were added at certain intersections.
Additional downtown Denver streets are planned for similar conversions, so the road layout you see on an older map or GPS may not reflect current conditions. Before driving your Enterprise rental in Denver, make sure your navigation app is updated to the latest map version. Pay close attention to street signs, especially in residential corridors, and reduce speed when you see construction cones or new traffic pattern signs. Driving cautiously in unfamiliar areas is always the safest approach.
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