VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Las Vegas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Las Vegas, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges at the Dollar counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar rental car at Las Vegas Harry Reid International Airport?
Your Dollar rental car in Las Vegas is not located inside the terminal. After collecting your baggage at Harry Reid International Airport (LAS), you need to take a free shuttle bus to the off-airport Rental Car Center (RCC). The Dollar counter is at 4775 S University Center Drive, Las Vegas, NV 89119, which is a consolidated facility shared with other brands including Thrifty and Hertz.
To reach the shuttle, follow the signs for "Rental Car Shuttle" inside the terminal. Shuttles run continuously and are marked with rental car branding. Once at the RCC, follow signs to the Dollar counter to complete your check-in, present your documents, and collect your vehicle.
Budget extra time for this process. Between baggage claim, the shuttle ride, counter check-in, and vehicle inspection, allow at least 45 to 90 minutes beyond baggage claim, especially during busy periods. If you are picking up at a Strip hotel desk such as the location near the Venetian on Las Vegas Boulevard, no shuttle is needed as those are walk-up hotel desk counters.
Are there toll roads in Las Vegas that affect my Dollar rental?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in Nevada are toll-free, so your Dollar rental car will not incur any toll charges during normal driving in Las Vegas or across the state.
Common routes such as I-15, US-95, and SR-160 all cost US$0.00 in tolls. Note that state park entry fees (for example, around US$10 per vehicle at Valley of Fire) are separate admission charges, not road tolls.
Because Nevada has no toll infrastructure, programs like PlatePass, which Dollar and Thrifty use in states with cashless toll roads, are not relevant for Las Vegas rentals. You do not need to enroll in any toll program, and there are no penalties for not doing so.
If you plan to drive from Las Vegas into neighboring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your rental period.
What documents do I need to pick up my Dollar rental car in Las Vegas?
To collect your Dollar rental car in Las Vegas, you must bring the following physical documents to the counter:
- Your original, unexpired driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not printed in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also bring an International Driving Permit (IDP) as a translation. The IDP is not a standalone license and must be carried alongside your original license at all times.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Las Vegas. Debit and prepaid cards are not accepted for the security deposit hold, so bring a major credit card with sufficient available credit.
What are the mandatory airport fees added to a Dollar rental in Las Vegas?
Yes, renting a Dollar car at Harry Reid International Airport (LAS) in Las Vegas adds several mandatory fees on top of the base rental rate. These charges are set by the airport and local government, not by Dollar, and can increase your total by roughly 20 to 30 percent compared to off-airport locations.
The main fees you should expect include:
- Airport concession recovery fee: approximately 10% of rental charges, covering the cost Dollar pays to operate at LAS
- Customer facility charge: around US$4 per day, funding the Rental Car Center shuttles and facilities
- Nevada state sales tax: 8.25%
- Clark County rental tax: 2%
- State surcharge: approximately 10%
For a two to three day Las Vegas rental these fees can add US$20 to US$30, and for a week-long rental the total extra cost can reach US$50 to US$60 compared to picking up at an off-airport location such as a Strip hotel desk.
If your booking confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Dollar counter. If unexpected charges appear, the No Extra Charges© guarantee covers undisclosed fees.
How much is the security deposit for a Dollar car rental in Las Vegas?
When you pick up your Dollar rental car in Las Vegas, the counter will place a temporary authorization hold on your physical major credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and location.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental ends.
- Only a physical major credit card in the main driver's name is accepted for the deposit at the Dollar counter in Las Vegas
- Debit cards, prepaid cards, and virtual card numbers are not accepted
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
- Bring a backup credit card in case your primary card is declined
If you are renting a premium or specialty vehicle in Las Vegas, the hold may be higher. Confirm the exact authorization amount with the Dollar agent before they process your card.
Does Hola Car Rentals offer Tolls Cashback for Dollar rentals in Las Vegas?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, and this applies to Dollar rentals in Las Vegas even though Nevada itself has no toll roads.
If you drive your Las Vegas Dollar rental into a neighboring state such as California, where toll roads do exist on routes like the Bay Area bridges or Southern California express lanes, you can claim back up to 5% of your total Hola Car Rentals booking value for any tolls paid during the rental period.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Dollar rental agreement signed at pick-up, and a receipt or statement showing the toll charges
Refunds are processed to the same payment method used for your original booking and typically arrive within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a young driver surcharge for under-25 renters at Dollar in Las Vegas?
Yes, Dollar in Las Vegas charges a daily young-driver surcharge for renters between 21 and 24 years old. The standard Dollar and Thrifty underage fee is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Drivers under 21 are generally not permitted to rent from Dollar in Las Vegas. Nevada does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and over.
In addition to the surcharge, under-25 renters in Las Vegas face vehicle class restrictions. Categories such as full-size, SUV, luxury, premium, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are usually the available options.
One exception applies if you are a traveler from Latin America or the Caribbean aged 21 to 24 and your Hola Car Rentals confirmation explicitly states the underage fee is waived. This waiver applies only to eligible Avis and Budget rates, not to Dollar rentals in Las Vegas, so the surcharge will apply at the Dollar counter regardless.
How does adding an extra driver work at Dollar in Las Vegas?
Yes, you can add an additional driver to your Dollar rental in Las Vegas, but the extra driver must be physically present at the counter at the time of pick-up with their own valid driver's license.
Whether the additional driver fee is included or charged at the counter depends on your rate:
- If your Hola Car Rentals confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no extra cost
- If not included, Dollar in Las Vegas charges US$13.50 per rental day plus taxes for each additional driver, with a maximum of US$189 plus taxes per rental
All additional drivers must meet the same document requirements as the main driver, including a valid license and, if applicable, an International Driving Permit for non-Latin alphabet licenses. If an additional driver is under 25, the young-driver surcharge may also apply to them at the Las Vegas Dollar counter.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Las Vegas, coverage may be void and charges could apply.
What travel assistance is included with my Dollar rental booking in Las Vegas?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Dollar rentals in Las Vegas. This benefit is particularly useful if you experience a medical emergency while driving in the Las Vegas area or on more remote Nevada roads.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Las Vegas Dollar rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Important: this coverage applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your Las Vegas rental.
What insurance coverage is included in my Dollar rental in Las Vegas?
The insurance included in your Dollar rental in Las Vegas depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact coverages listed.
The two main protections to look for are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Dollar rental in Las Vegas. Nevada does not universally mandate a minimum liability inclusion, so check whether this is included in your rate or available as an add-on.
CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Coverage applies only to drivers named on the Dollar rental agreement, so add all additional drivers at the Las Vegas counter before driving away.
Optional add-ons such as personal accident insurance, child seats, and GPS are not included by default and are paid at the counter if you choose them.
What is the fuel policy for Dollar car rentals in Las Vegas?
Dollar rentals in Las Vegas follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Las Vegas Dollar rental:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location at 4775 S University Center Drive so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Las Vegas with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
If the vehicle was not full at pick-up, ask the Dollar agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.
Can I return my Dollar rental car to a different city from Las Vegas?
Yes, one-way rentals are possible with Dollar in Las Vegas, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.
The drop-off fee for a Las Vegas Dollar rental varies depending on the destination city, the distance involved, the vehicle class, and the season. This fee is route-specific and is set by Dollar, not by Hola Car Rentals.
How to check if a drop-off fee applies to your Las Vegas Dollar rental:
- During the booking process on the Hola Car Rentals website, select a different return location and the system will display any applicable drop-off fee under the "To pay at destination" section
- Review your booking confirmation after completing the reservation to confirm the fee is listed there
- At the Dollar counter in Las Vegas, verify the drop-off fee matches what your confirmation shows
Cross-border one-way rentals, for example returning a Las Vegas Dollar rental in Mexico, are often restricted or carry significantly higher fees. Always confirm cross-border permissions on your rental agreement before driving across state or country lines.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during the booking process.
What happens if my Dollar rental car pickup in Las Vegas is delayed by a late flight?
If your flight to Las Vegas is delayed, Dollar will generally hold your reservation for up to 24 hours from the original scheduled pick-up time. As long as you arrive at the Dollar counter at 4775 S University Center Drive within that 24-hour window and the counter is open, your booking should still be honored.
Key points to keep in mind for a delayed Las Vegas arrival:
- If the delay is less than 24 hours, proceed to the Dollar Rental Car Center shuttle at Harry Reid International Airport as soon as you land and collect your bags
- If the delay will push your arrival beyond 24 hours from the original pick-up time, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
- Confirm that you will arrive during the Dollar counter's operating hours in Las Vegas, as after-hours availability may be limited
If your reservation is forfeited because the delay exceeded 24 hours and you did not contact support in advance, a refund may not apply. Acting quickly and notifying support gives the best chance of protecting your Las Vegas Dollar booking.
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