VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Augusta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Augusta, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Augusta.
Will I face unexpected charges at the Dollar counter in Augusta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Augusta Regional Airport?
The Dollar counter at Augusta Regional Airport (AGS) is located inside the baggage claim area of the terminal. After collecting your bags, walk directly to the Dollar desk, no shuttle or off-airport travel is required.
Once your paperwork is complete at the counter, you proceed on foot to the rental lot at 1501 Aviation Way, Augusta, GA 30906, which is a short walk from the terminal building. The Dollar location at Augusta operates daily from 07:00 to 23:59. This is the only Dollar location in Augusta, as there is no separate city center or downtown counter.
Plan to arrive at the counter with your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport or government-issued photo ID.
What documents do I need to pick up my Dollar rental in Augusta?
To pick up your Dollar rental in Augusta, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise documents if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license at the Dollar counter in Augusta. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Augusta.
What credit card do I need for the Dollar deposit in Augusta?
Yes, a physical major credit card is required for the security deposit hold when picking up your Dollar rental in Augusta. The card must be in the main driver's name, with the driver's name printed on the card, and presented in person at the counter.
Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit at the Dollar counter in Augusta. Even if you prepaid your booking online, you must still present a physical credit card at pick-up.
A typical security hold for a standard vehicle in the United States is approximately US$300 to US$400, though the exact amount is set by Dollar at the Augusta counter and may vary by vehicle class. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
How do toll roads work for a Dollar rental car in Augusta, Maine?
If you are driving your Dollar rental in Augusta, Maine, the main toll road in the area is the Maine Turnpike, operated by the Maine Turnpike Authority and running from Kittery to Augusta. The system uses E-ZPass, an electronic transponder accepted across 19 states in the Northeast, Mid-Atlantic, and Midwest. Cash toll booths have largely been eliminated in Maine.
Your Dollar rental vehicle in Augusta will come equipped with an electronic toll device. At the counter you can choose between two options:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on Dollar's current pricing), which covers all tolls during the rental period
- A pay-per-use arrangement, where Dollar charges the actual toll amount plus an administrative processing fee to your credit card after the rental ends
If you drive through a cashless E-ZPass lane without enrolling in Dollar's toll program, Dollar will receive a notice and charge your card for the toll plus any associated fees. Toll charges often appear on your statement several weeks after the rental ends, as toll agencies process invoices in batches.
Hola Car Rentals includes Tolls Cashback on all bookings, so you can reclaim up to 5% of your total booking value for tolls paid during your Augusta rental. See the next FAQ for details.
Can I get cashback on Maine Turnpike tolls paid during my Dollar rental in Augusta?
Yes, you can get cashback on tolls paid during your Dollar rental in Augusta. Hola Car Rentals includes Tolls Cashback on every booking, reimbursing you up to 5% of your total booking value for tolls incurred on roads like the Maine Turnpike near Augusta.
To claim your cashback after returning your Dollar rental in Augusta, email [email protected] within 30 days of vehicle return. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at the Dollar counter in Augusta
- A receipt or statement showing the toll charges paid, such as a toll provider invoice or the final Dollar rental invoice with an itemized toll line
The refund is calculated as the lesser of the actual tolls you paid or 5% of your booking total. For example, if your booking total is US$400, the cap is US$20. If you paid US$14 in Maine Turnpike tolls, you receive US$14 back. If you paid US$30, you receive US$20.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after return are not accepted.
What is the fuel policy for Dollar rentals in Augusta?
Dollar rentals in Augusta follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pick-up at the Augusta counter, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at 1501 Aviation Way.
When returning your Dollar rental in Augusta, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Fuel stations on Tobacco Road and Doug Barnard Parkway are located minutes from Augusta Regional Airport. Budget an extra 10 to 15 minutes before your scheduled return time to refuel.
If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Keep your final fuel receipt showing the station address, date, and time as proof in case of any dispute.
Are there road construction detours near Augusta that could affect my Dollar rental?
Yes, Augusta, Maine has several active multi-year construction projects that can affect driving routes during your Dollar rental. Being aware of these before you set out will help you avoid unexpected delays.
- Mount Vernon Avenue has a temporary northbound-only section (from Mill Street to south of Augusta Florist) due to lane narrowing for resurfacing and drainage work. Southbound detours run via Northern Avenue, Leighton Road, or Townsend Road.
- Bangor Street and Cony Circle are undergoing rehabilitation through 2028, with lane shifts and nighttime closures for drainage and paving work.
- The Western Avenue (Route 202) bridge over I-95 is being replaced, with nighttime lane closures and temporary bridge shifts expected through 2026.
- I-95 ramp and paving work at Exits 109 and 112 is ongoing through 2026, with nighttime closures on both northbound and southbound lanes.
- North Belfast Avenue (Route 202) rehabilitation runs through 2028, with lane shifts and parking bans in effect.
Variable message signs and flaggers are common on affected routes. When picking up your Dollar rental in Augusta, ask the counter agent about current detour conditions, and allow extra travel time on arterial roads near the city center and I-95 interchanges.
How does the I-95 interchange work near Augusta for first-time drivers in a Dollar rental?
The I-95 interchange near Augusta, Maine can be confusing for first-time visitors driving a Dollar rental. The key points to know are:
- Exit 113 features a parclo-style interchange with roundabouts connecting to the Augusta Bypass (Maine Route 3 expressway). This bypass was built to route traffic, including heavy trucks, around downtown Augusta, so you may find yourself on a bypass road rather than heading directly into the city center.
- Exit 112A leads to Civic Center Drive amid splits of Maine Routes 8, 11, and 27. The signage at this junction can be confusing if you are unfamiliar with the area.
- Exit 109 is subject to ongoing ramp and paving work through 2026, with nighttime closures on both northbound and southbound lanes.
When you pick up your Dollar rental in Augusta at the airport on Aviation Way, it is worth reviewing your navigation app before leaving the lot, as the bypass and roundabout ramps differ significantly from the straight interchange layouts common in many other U.S. cities. Setting your destination before pulling out of the Dollar rental lot will help you follow the correct ramp from the start.
What is the minimum age to rent a Dollar car in Augusta?
The minimum age to rent a Dollar car in Augusta without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Dollar counter in Augusta.
For Dollar, Hertz, and Thrifty, the young-renter surcharge is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is paid at the Dollar counter in Augusta at pick-up and is not included in your prepaid booking total.
Drivers under 25 are also restricted from renting certain vehicle classes in Augusta. Categories such as full-size, premium, luxury, convertible, minivan, and large SUV are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
All drivers, regardless of age, must present a valid driver's license and a physical major credit card in their name at the Dollar counter in Augusta. If your license uses a non-Latin alphabet, an International Driving Permit is also required.
How do I add an additional driver to my Dollar rental in Augusta?
Yes, you can add an additional driver to your Dollar rental in Augusta, but the additional driver must be physically present at the counter at the time of pick-up.
To add an additional driver at the Dollar counter in Augusta:
- The additional driver must bring their valid driver's license and a government-issued photo ID
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
- Confirm the additional driver's name appears on your printed contract before leaving the lot
For Dollar rentals in Augusta, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Only drivers listed on the rental agreement are covered by the vehicle's protections, such as CDW/LDW and liability coverage. Anyone who drives the Dollar rental in Augusta without being named on the contract may void those protections entirely.
Does my Dollar rental in Augusta include insurance coverage?
Your Dollar rental in Augusta may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your booking confirmation to see what is included before arriving at the Augusta counter.
CDW/LDW reduces your financial liability for damage to the Dollar rental vehicle caused by a collision, theft, or vandalism, up to the limits stated in the rental agreement. A deductible may still apply unless your confirmation explicitly shows zero excess.
CDW/LDW does not cover:
- Damage or injury caused to third parties, which requires separate liability coverage (LIS/ALI/SLI)
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Incidents involving unauthorized drivers not listed on the Dollar agreement in Augusta
- Prohibited use such as off-road driving, racing, or driving under the influence
Some U.S. states require rental companies to include a minimum level of third-party liability. Maine does not mandate a specific minimum in all cases, so it is strongly recommended to add Liability Insurance Supplementary (up to US$300,000) to your Dollar booking in Augusta if you do not have personal auto coverage that extends to rental vehicles.
What travel assistance is included with my Dollar booking in Augusta?
Most Hola Car Rentals bookings, including Dollar rentals in Augusta, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Augusta area, including on remote stretches of I-95 or the Maine Turnpike.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Dollar rental vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Augusta rental.
How do I return my Dollar rental car at Augusta Regional Airport?
Returning your Dollar rental in Augusta is straightforward. The return lot is located at 1501 Aviation Way, the same address as the pick-up lot, a short walk from the terminal at Augusta Regional Airport (AGS).
Follow these steps for a smooth return:
- Refuel before returning. The nearest fuel stations are on Tobacco Road and Doug Barnard Parkway, both just minutes from the airport. Allow 10 to 15 extra minutes for this stop.
- Take a photo of the fuel gauge and odometer when you return the vehicle as evidence of a full tank.
- Return the vehicle to the Dollar lot at 1501 Aviation Way and follow any signage for rental car returns.
- Allow approximately 5 to 10 minutes for the return process itself, and plan to be at the airport at least 2 hours before your flight.
- Keep your final fuel receipt showing the station address, date, and time in case any fuel charge appears on your card after the rental ends.
Note that toll charges and other post-rental fees from Dollar in Augusta may appear on your credit card statement several weeks after you return the vehicle, as toll agencies process invoices in batches. If you believe a charge is incorrect, contact support with your rental agreement and final receipt.
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