Car Rental
in Victoria

Hola Car Rentals is a premium partner of the leading car rental companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Victoria or anywhere on Vancouver Island. British Columbia's road network is largely toll-free, so most driving you do during a Victoria rental will not generate any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a cashless, plate-based billing system. If your Victoria rental takes you to the mainland and across that bridge, the toll is captured by a camera reading your license plate. The rental company receives the invoice and passes the charge to you, typically along with an administrative processing fee.

Because Victoria is on Vancouver Island and the Port Mann Bridge is in the Vancouver metro area, the vast majority of renters picking up in Victoria will never encounter a toll during their trip.

To collect your rental car in Victoria, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or ferry tickets (required for visitors)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. Obtain the IDP in your home country before traveling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any rental counter in Victoria.

Not always, but it depends on your license. In Victoria, visitors can generally drive using a valid foreign license. However, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together at all times.

If your license is in English or uses a Latin alphabet, an IDP is not required but is still recommended as a precaution, since individual rental company desks in Victoria may request one.

Important practical notes:

• The IDP is a translation document only, not a standalone license
• It must be obtained in your home country before you travel to Victoria
• It is invalid without your original license present

Check your booking confirmation for any partner-specific requirements that apply to your Victoria pickup location.

Yes, Tolls Cashback is included with every booking, and it still applies to your Victoria rental even though Victoria and Vancouver Island have no toll roads.

If your trip takes you to the British Columbia mainland and you cross the Port Mann Bridge near Vancouver, that toll qualifies for reimbursement. The cashback covers up to 5% of your total booking value for tolls paid during the rental period.

To claim after returning your Victoria rental:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or invoice showing the charge

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your rental car in Victoria, the rental company places a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.

Typical hold amounts in Canada range from CAUS$ 300 to CAUS$ 500 for standard vehicles, though some Victoria locations may authorize up to approximately CAUS$ 750. Premium or specialty vehicles can carry higher holds.

Key requirements for the deposit in Victoria:

• A physical, major credit card in the main driver's name with the name printed on the card
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the vehicle in Victoria, the rental company releases the hold. Your bank or card issuer controls when it reappears on your available balance, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the counter.

Yes, third-party liability coverage is included by default when you rent a car in Victoria. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this statutory coverage follows the car and is included in your rental when you book through Hola Car Rentals in Canada.

This means you are protected against bodily injury and property damage you may cause to other people while driving in Victoria. However, you can still purchase supplemental liability coverage at the counter if you want higher limits beyond the statutory minimum.

Important distinctions to keep in mind for your Victoria rental:

• Third-party liability covers damage or injury to others, not damage to the rental car itself
• Damage to the rental vehicle is covered by CDW or LDW, which is separate
• Only drivers named on the rental agreement are covered
• Driving in restricted areas or unauthorized use can void coverage

Review your booking confirmation to confirm the exact liability limits included in your Victoria rate.

The standard fuel policy for rental cars in Victoria is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow during your Victoria rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Use the correct fuel type as shown in the vehicle documentation
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the car in Victoria with less fuel than recorded at pickup, the rental company may charge you for the shortfall at their refueling rate, which is typically higher than pump prices, plus a service fee.

For after-hours returns in Victoria, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

Yes, most bookings include travel assistance through Terrawind Global Protection, and it can be used during your Victoria rental if you face a medical emergency or other covered situation.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need help during your Victoria rental, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your location in Victoria, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Please note: this benefit does not apply to Canadian or US residents. It is designed for travelers visiting Victoria from outside North America. It also does not cover damage to the rental vehicle, which is handled by CDW or LDW.

Yes, one-way rentals from Victoria to Vancouver or other Canadian cities are possible, but a drop-off fee may apply depending on the route, rental company, vehicle class, and season.

Because Victoria is on Vancouver Island and Vancouver is on the mainland, a one-way rental between the two cities typically involves a ferry crossing. You should confirm with the rental partner at the Victoria counter whether cross-water or mainland drop-offs are permitted under your agreement, as geographic restrictions can apply.

How the drop-off fee works:

• The fee is route-specific and set by the rental partner, not a flat rate
• It will appear under the section labeled as payable at destination during the booking process
• It cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at booking
• Changing your drop-off location after booking may reprice the rental and recalculate the fee

Always review your booking confirmation before picking up in Victoria to verify whether a drop-off fee applies and what amount is listed.

Victoria and Vancouver Island have no toll roads, so driving within the Victoria area generates no toll charges. If you travel to the British Columbia mainland and cross the Port Mann Bridge near Vancouver, that is the only tolled crossing in the province.

The Port Mann Bridge uses a fully cashless system with no cash payment option at the bridge. Charges are captured by a camera reading the vehicle's license plate. The toll invoice is sent to the rental company, which then bills you, typically adding an administrative processing fee on top of the toll amount.

Some rental partners offer optional toll programs for Canadian roads:

• Enterprise offers a TollPass service with a convenience charge of approximately US$3.95 to US$4.95 per day, capped at around US$30 per rental period
• Hertz offers PlatePass for cashless toll roads
• These programs are pay-per-use, not unlimited daily passes

Toll charges from a mainland drive during your Victoria rental may appear on your credit card several weeks after the rental ends, as toll agencies process invoices in batches. Keep your rental agreement and any receipts to verify charges.

Yes, you can add an additional driver to your Victoria rental, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is covered at no cost. If it is not included, daily fees apply at the Victoria counter:

• Avis, Budget, Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: approximately US$15 per day plus taxes

Requirements for adding a driver at the Victoria counter:

• The additional driver must be present at pickup with a valid driver's license
• They must meet the minimum age requirements for Victoria rentals in Canada
• Both the main driver and the additional driver must sign the rental agreement
• If the additional driver's license is not in English or uses a non-Latin alphabet, an IDP is required

Only drivers named on the agreement are covered by CDW, LDW, and liability protections during the Victoria rental.

If your flight to Victoria is delayed, rental companies will generally hold your booking for up to 24 hours from the original pickup time, so a short delay should not cause you to lose your reservation.

What to expect based on delay length:

• Delay under 24 hours: your booking is held; arrive during counter service hours and proceed normally
• Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]; changes are not guaranteed but the team will assist

Important considerations for your Victoria pickup:

• Make sure you will arrive while the rental counter is open, as after-hours pickups must be arranged in advance
• If the counter is closed when you arrive in Victoria, follow the after-hours instructions on your booking confirmation
• If your delay exceeds 24 hours and no contact is made, the booking may be forfeited without a refund

Always check your booking confirmation for the specific counter hours at your Victoria pickup location before you travel.

Yes, Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) coverage options are available for your Victoria rental and reduce your financial liability if the rental vehicle is damaged or stolen.

What CDW and LDW typically cover in Victoria:

• Collision damage to the rental vehicle
• Theft and vandalism
• Damage up to the vehicle's value, minus any applicable deductible

What is not covered:

• Damage to other vehicles or injury to other people (that requires third-party liability coverage)
• Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Damage caused by prohibited use such as off-road driving or driving under the influence
• Incidents involving drivers not listed on the Victoria rental agreement

Before picking up your car in Victoria, check your booking confirmation to see whether CDW or LDW is included in your rate and whether a deductible applies. If an incident occurs during your Victoria rental, report it to the rental partner immediately using the number on your agreement and gather photos, location details, and any police report number.