Car Rental
in Kansas City

Hola Car Rentals is the only premium partner of the top car rental brands operating in Kansas City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Kansas City.

No. With Hola Car Rentals, all costs and charges for your booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Kansas City International Airport (MCI), rental car counters are not inside the terminal. All major brands including Avis, Enterprise, Alamo, and Budget operate from a consolidated rental car facility located at 648 Madrid Ave / 1 Nassau Cir, Kansas City, MO 64153.

Here is what to expect step by step:

• Exit baggage claim and walk to the center median shuttle bus pickup area
• Board the free gray and black Rental Car Shuttle, which runs every 20 to 30 minutes and serves all major brands
• The shuttle takes you to the off-airport consolidated facility
• At the facility, take the escalator or elevator to the counter for your rental agreement and keys

Plan for 30 to 60 minutes total from baggage claim to driving away, accounting for the shuttle wait and counter processing. Counter hours vary by brand; Avis operates Monday through Friday and Sunday from 7:30 AM to 1:00 AM and Saturday from 7:30 AM to 11:00 PM, while Enterprise runs daily from 5:00 AM to midnight. After-hours pickup at the counter is generally not available, but 24-hour key drop-off is offered at the facility.

Kansas City itself has no toll roads, electronic toll systems, or congestion charges. Missouri operates only one toll facility in the entire state: the Lake of the Ozarks Community Bridge on State Highway MM, which is located well outside the Kansas City metro area.

If your travels take you to that bridge, here is what to know:

• Payment is cash only at the booth; no transponders or electronic payment are accepted
• Standard rental cars (2-axle vehicles) pay US$3.00 from May through September and US$2.00 during other months
• You cannot cross without paying cash; there is no invoice or violation option

Because Missouri has no cashless toll roads, the electronic toll programs offered by rental companies at the Kansas City counter (such as e-Toll or TollPass) are not useful for driving within the Kansas City area. Missouri also has no congestion charges or emissions zones. If you plan to drive only within Kansas City and the surrounding metro, you will not encounter any tolls at all.

To collect your rental car in Kansas City, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP). The IDP is a translation document only and must be presented alongside your original license, not instead of it.

At Kansas City International Airport (MCI), some brands also require a secondary form of ID such as a valid passport or a travel itinerary showing your return date. All documents must be physical originals; digital copies on a phone or tablet are not accepted at the Kansas City counter.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Kansas City rentals, even though Missouri has virtually no toll roads within the metro area.

The benefit becomes relevant if your Kansas City trip takes you to the Lake of the Ozarks Community Bridge (the only toll in Missouri, requiring cash payment of US$2.00 to US$3.00) or if you drive into neighboring states such as Kansas or Oklahoma that have toll roads.

How to claim after your rental ends:

• Email [email protected] within 30 days of returning the vehicle
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• The refund covers the lesser of your actual toll costs or up to 5% of your total booking value
• Refunds are processed to your original payment method within 7 to 10 business days after approval

Late submissions received after 30 days are not accepted, so keep your toll receipts from your Kansas City trip and submit promptly.

An International Driving Permit (IDP) is mandatory in Kansas City if your foreign driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP together at the counter.

If your license is printed in the Latin alphabet and was issued by a country that participated in the 1949 Geneva Convention on Road Traffic or has a reciprocal agreement with the United States, an IDP is not strictly required but is still recommended as a helpful translation document.

Important points to keep in mind for your Kansas City pickup:

• The IDP is a translation only and is invalid without your original license
• You must obtain the IDP in your home country before traveling; it cannot be issued in the United States
• At Kansas City International Airport (MCI), some brands also ask for a secondary ID such as a valid passport or travel itinerary
• All documents presented at the Kansas City counter must be physical originals, not digital copies

Yes, a major credit card is required to rent a car in Kansas City. The card must be in the main driver's name with the driver's name physically printed on the card, and it must have sufficient available credit to cover the security deposit hold.

Key points about the credit card requirement at Kansas City locations:

• Debit cards and prepaid cards are not accepted for the security deposit hold
• Virtual or single-use card numbers are not accepted; you must present the physical card
• Even if you prepaid your booking online, you still need to show a physical credit card at the Kansas City counter
• The typical security hold for a standard vehicle in the United States is approximately US$300 to US$400, though the exact amount is set by the rental company at pickup

It is a good idea to notify your bank before traveling to Kansas City so that the in-person authorization is not flagged as suspicious. Bringing a backup credit card in your own name is also recommended in case your primary card is declined.

Returning your rental car in Kansas City is straightforward whether you picked up at the airport or a downtown location.

At Kansas City International Airport (MCI), return the vehicle to the consolidated rental car facility at 1 Nassau Cir / 648 Madrid Ave. A 24-hour drop-off option is available: park the car in the designated area and drop the keys in the key drop box. A shuttle from the facility returns you to the terminal.

At downtown Kansas City locations such as the Avis branch at 3412 Main St, return the car to the on-site lot. A 24-hour key drop box is also available there for after-hours returns.

To avoid fuel charges when returning in Kansas City:

• Refuel within approximately 10 miles of the return location before dropping off
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the dashboard showing the fuel gauge at full
• If returning after hours, leave the receipt in the key envelope and keep a photo for your records

The standard grace period for returns is typically 30 minutes past your scheduled return time; returning later may result in additional hourly or daily charges.

In Kansas City, the security deposit is placed as a temporary hold on your credit card at the time of pickup, not as an actual charge. For standard vehicles rented in the United States, the typical hold is approximately US$300 to US$400, though the exact amount depends on the rental brand, vehicle class, and specific Kansas City location.

Important things to know about the deposit hold:

• Premium or specialty vehicles may carry a higher hold amount
• The hold reduces your available credit until your bank releases it after the rental ends
• Banks control the release timeline, which can take up to 15 business days after the vehicle is returned
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the hold at Kansas City counters

To prepare for your Kansas City pickup, confirm with your bank that your card is enabled for in-person transactions and that you have enough available credit to cover both the hold and any expected charges. Bringing a backup credit card in your own name is always a good precaution.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Kansas City rentals as well. This benefit is designed for non-North American customers; residents of the United States and Canada do not qualify.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident, which is particularly useful on Kansas City's extensive freeway network
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Kansas City rental, for example after a breakdown on one of the city's many freeways, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability; check your booking confirmation for the exact terms that apply to your Kansas City reservation.

Yes, you can add an additional driver to your Kansas City rental, either at no cost if your rate includes it or for a daily fee paid at the counter.

Typical additional driver fees at Kansas City locations when not included in your rate:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver at the Kansas City counter:

• The additional driver must be present at pickup with a valid driver's license
• If their license uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement
• For Avis, Budget, and Payless in Kansas City, additional drivers must generally be at least 25 years old

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Check your Hola Car Rentals confirmation to see whether your Kansas City rate already includes one free additional driver.

Yes, age restrictions and surcharges apply to drivers under 25 at Kansas City rental locations. Missouri does not have a state law requiring rentals to drivers under 25, so the standard National policies of each rental brand apply.

Key rules for Kansas City rentals:

• Drivers aged 21 to 24 can rent but will pay a daily young-renter surcharge on top of the base rate
• Drivers under 21 are generally not permitted to rent in Kansas City
• Many vehicle classes including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers aged 25 and older
• Economy, compact, and intermediate vehicles are typically the categories available to drivers aged 21 to 24

One exception applies at Kansas City Avis and Budget locations: if you are aged 21 to 24 and hold a passport from Latin America or the Caribbean, the young-renter surcharge may be waived on eligible Hola Car Rentals rates. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact Hola Car Rentals support to verify eligibility before your Kansas City pickup.

Yes, one-way rentals from Kansas City to a different city are possible, though a drop-off fee may apply depending on your route, the rental brand, and the vehicle class.

General patterns for one-way rentals originating in Kansas City:

• Kansas City airport to a downtown Kansas City location: often no drop-off fee
• Kansas City to another city within Missouri or a neighboring state: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country one-ways from Kansas City: fees are usually higher and some routes may not be permitted

The drop-off fee, if applicable, will be shown during the booking process under the section labeled as amounts due at the destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.

If you need to change your drop-off location after booking your Kansas City rental, contact support as soon as possible, since route changes can reprice the rental and may affect availability. Always review your confirmation to confirm the exact fee for your Kansas City departure route.

For a Kansas City rental, two main types of coverage are worth understanding before you pick up the car.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Kansas City. Missouri does not require rental companies to include state-minimum liability in all cases, so coverage levels can vary by brand and rate. Hola Car Rentals strongly recommends adding supplemental liability coverage for your Kansas City rental.

Common exclusions to be aware of:

• Prohibited use such as off-road driving, DUI, or unauthorized drivers voids both coverages
• Tires, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased
• Only drivers listed on the Kansas City rental agreement are covered

Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your rate and what deductible, if any, applies to your Kansas City rental.