VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the counter when I rent a car in Gaspé through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the rental car counter at Gaspé Airport (YGP)?
The rental car counter at Gaspé Airport (YGP) is located inside the terminal building at 60 Rue De L'Aeroport, Gaspé. Enterprise Rent-A-Car is the only on-site provider at YGP, and the counter is within walking distance of the aircraft gates, so no shuttle or bus is required.
Under normal conditions, you can expect to reach the counter and drive away within roughly 15 to 30 minutes after collecting your baggage, assuming no queues or paperwork delays.
Counter hours at the Gaspé Airport location are Monday through Friday, 08:00 AM to 05:00 PM. The counter is closed on Saturdays and Sundays, and after-hours pickup is not available. After-hours key drop is also not offered at this location, so plan your arrival and return accordingly.
If you prefer to pick up at the downtown location at 164 Bd De Gaspe, Gaspé, Enterprise offers a shuttle or pick-up service from the airport to that off-airport address.
What documents do I need to pick up a rental car in Gaspé?
To collect your rental car in Gaspé, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Gaspé counter. Debit and prepaid cards are not accepted for the security deposit hold.
Is a credit card required to rent a car in Gaspé?
Yes, a major credit card is required to rent a car in Gaspé. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.
The card is used to place a temporary security hold on your available credit at pickup. For Canada, typical holds range from CAUS$ 300 to CAUS$ 500, though some locations may authorize up to CAUS$ 750 depending on the vehicle class and rental company policies.
Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit hold at Gaspé rental counters. Even if you prepaid your booking online, you must still present a physical credit card at pickup.
A few tips to avoid issues at the Gaspé counter:
- Notify your bank of international or in-person use before traveling
- Confirm your available credit covers the hold amount plus expected charges
- Bring a backup credit card in your own name in case your primary card is declined
How do toll roads work when renting a car in Gaspé?
Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All tolls must be settled electronically or online. While the Gaspé Peninsula itself and Route 132 around it do not have toll plazas, you may encounter toll roads if you drive toward Quebec City or other parts of the province during your Gaspé rental.
When renting through Enterprise in Gaspé, a TollPass service may be available. This typically carries a convenience charge of US$3.95 to US$4.95 per day, not exceeding US$30 per rental period, plus the actual toll amounts. If you rent through Avis on a different leg of your trip, their e-Toll program charges approximately US$17.00 plus applicable taxes per rental, plus actual toll and video toll charges at prevailing rates.
If you choose not to enroll in a toll program and drive through a cashless toll, the rental company will bill the toll amount plus administrative processing fees to your credit card, sometimes weeks after the rental ends.
To avoid unexpected charges, confirm the toll program options and fees with the agent at the Gaspé counter before signing the rental agreement.
Can I get toll cashback on my Gaspé car rental?
Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Gaspé rental. While the Gaspé Peninsula itself has no toll plazas, you may pay tolls if you drive toward Quebec City or other parts of the province.
To claim your cashback after returning the vehicle in Gaspé:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your Gaspé booking totaled US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What are the counter hours at the Gaspé Airport rental location?
The Enterprise Rent-A-Car counter at Gaspé Airport (YGP), located at 60 Rue De L'Aeroport, Gaspé, is open Monday through Friday from 08:00 AM to 05:00 PM. The counter is closed on Saturdays and Sundays.
After-hours pickup is not available at the Gaspé Airport location, and there is no key drop service for after-hours returns. If your flight arrives outside these hours or on a weekend, you will not be able to collect your vehicle at the airport counter.
In that situation, consider these options:
- Contact the Gaspé downtown Enterprise location at 164 Bd De Gaspe to check their hours and whether they can accommodate your schedule
- Adjust your pickup date and time to fall within the Monday to Friday window before booking
- If a flight delay pushes your arrival past counter hours, contact support as soon as possible, as rental companies typically hold bookings for up to 24 hours from the original pickup time
Always confirm hours directly with the rental company before your trip, as holiday schedules in Gaspé may differ from standard operating hours.
Can I return my rental car to a different location in Gaspé or another city?
Yes, one-way rentals are possible when renting in Gaspé, but a drop-off fee may apply depending on your return location and the rental company's policies.
Within Gaspé itself, returning between the airport location at 60 Rue De L'Aeroport and the downtown location at 164 Bd De Gaspe may not incur a drop-off fee, but this depends on the specific rate and partner. Returning to a different city in Quebec or another province will typically carry a one-way fee that varies by route, vehicle class, and season.
A few important points for Gaspé one-way rentals:
- The drop-off fee, if applicable, is shown during the booking process under the "To pay at destination" section and will appear on your confirmation
- This fee cannot be prepaid and is paid directly at the counter
- Cross-border one-ways (for example, from Gaspé to a US city) may be restricted or carry significantly higher fees depending on the partner
- Changing your return location after booking may reprice the entire rental and recalculate any drop-off fee
Always review your booking confirmation to verify whether a drop-off fee applies before picking up your vehicle in Gaspé.
What driving conditions should I expect on the roads around Gaspé?
Driving around Gaspé involves road conditions that differ significantly from urban or highway driving elsewhere in Canada, and first-time visitors should be prepared.
Route 132 forms a lengthy coastal loop around the Gaspé Peninsula, featuring frequent sharp turns, steep climbs, cliff-side sections, and passages through small villages. The route is roughly 790 miles in total and is predominantly two lanes. Locals typically drive it counterclockwise.
Route 198 is a 132 km two-lane mountain highway through the Appalachian Mountains and the only road connecting to Murdochville. It has no major intersections, no services, and no villages for long stretches. Cell coverage is limited or absent along this route, so fuel up and plan ahead before entering.
Additional things to be aware of when driving near Gaspé:
- Gravel side roads are common off Route 132, including access roads to some coastal landmarks, and are not always signposted in English
- Road signage throughout the Gaspé region is predominantly in French
- Seasonal conditions can affect road access, particularly in early summer when some gravel access roads may not yet be fully open
- Local traffic flow in Gaspé town may be affected by one-way street changes introduced in mid-November on certain streets
Driving in the Gaspé area rewards careful planning, a full tank, and a downloaded offline map.
Is travel assistance included with my Gaspé car rental booking?
Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can be especially valuable given the remote driving conditions around Gaspé. Routes like Route 198 through the Appalachian Mountains have no cell service or services for dozens of kilometers, making emergency support coverage particularly relevant.
The travel assistance typically covers:
- Medical coverage for up to 5 passengers during the trip
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage applies only to travelers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this benefit.
If you need assistance while driving in or around Gaspé, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
How does the fuel policy work for car rentals in Gaspé?
Rentals in Gaspé follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges. If you return the car with less fuel than recorded at pickup, the rental company will charge you for the shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Given the remote nature of the Gaspé Peninsula, finding a fuel station close to the return location requires planning. Fuel stations are not as frequent as in urban areas, and some stretches of Route 132 and Route 198 have no services for long distances.
Steps to avoid fuel charges in Gaspé:
- At pickup, confirm the starting fuel level is recorded on the rental agreement and matches the dashboard gauge
- Take a photo of the odometer and fuel gauge at pickup and again just before return
- Refuel within approximately 15 km of the return location in Gaspé to ensure the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If the vehicle was not full at pickup, the agent must record the exact starting level on the agreement, and you only need to return it at that same level.
How do I add an additional driver to my rental car in Gaspé?
Yes, you can add an additional driver to your rental in Gaspé, but the additional driver must be physically present at the counter at pickup with their own valid driver's license.
Whether the additional driver is included at no cost or carries a daily fee depends on the rate you booked. Check your booking confirmation for the line "Additional driver free of charge." If it does not appear, a fee will apply at the Gaspé counter:
- Alamo, National, Enterprise: approximately US$15 per day plus taxes
- Avis, Budget, Payless: approximately US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, Dollar: approximately US$13.50 per rental day plus taxes, capped at US$189 plus taxes
The additional driver must meet the same document requirements as the main driver, including a valid license and, if applicable, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement at the Gaspé counter. Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.
What insurance coverage is included in a Gaspé car rental?
The insurance and protection coverage included in your Gaspé rental depends on the rate plan you selected at booking. It is important to review your booking confirmation carefully before arriving at the counter.
Common coverages that may be included:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision or covered incident. A deductible may still apply unless your confirmation explicitly states zero deductible
- Third-Party Liability: in Canada, provincial law requires every vehicle to carry third-party liability coverage, so this statutory minimum is included by default when renting in Gaspé. You can purchase higher supplemental limits if desired
CDW/LDW does not cover damage you cause to other vehicles or people (that is third-party liability), your personal belongings, or personal injuries. It also does not cover prohibited use such as off-road driving, which is relevant given the gravel side roads common around Gaspé.
At the Gaspé counter, review the rental agreement to confirm which coverages are active, note any deductible amounts, and ensure all drivers are listed on the contract. Only named drivers are covered by the rental protections.
What is the security deposit amount for a rental car in Gaspé?
When picking up your rental car in Gaspé, the rental company will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until the rental is closed and your bank releases the hold.
For rentals in Canada, typical security deposit holds range from CAUS$ 300 to CAUS$ 500 on a standard vehicle. Some Gaspé locations may authorize up to approximately CAUS$ 750 depending on the vehicle class and the rental company's local policies. Premium or specialty vehicles may carry higher holds.
Important things to know about the deposit in Gaspé:
- Only a major credit card with the driver's name physically printed on the card is accepted for the hold. Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver's name
- After you return the vehicle in Gaspé, the hold is released by the rental company, but your bank controls when it reappears in your available credit, which can take up to 15 business days
- Bring a backup credit card in your own name in case your primary card is declined
The exact hold amount is set by the rental company at the Gaspé counter and may differ from the estimates above. Confirm the amount with the agent before signing the agreement.
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