Car Rental
in Disney Orlando

Hola Car Rentals is the only premium partner of the top car rental brands operating at Disney Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Disney Orlando.

No. With Hola Car Rentals, all costs and charges for your booking at Disney Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Disney Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Disney Orlando, you have two main pickup options depending on where you are staying and which brand you booked.

• Walt Disney World Car Care Center (1000 Car Care Drive, Orlando, FL 32830): This on-property facility is operated by Alamo, National, and Enterprise. It offers a complimentary door-to-door shuttle from your Disney resort hotel or theme park to the rental facility. You can arrange the shuttle by contacting the Car Care Center up to 24 hours in advance or by asking your resort front desk about 30 minutes before your scheduled pickup. Enterprise hours are 7:00 AM to 6:00 PM daily. National offers after-hours return service.
• Hotel-based locations near Disney Springs: Avis operates at the Hilton Orlando Lake Buena Vista, and Budget and Payless operate at the DoubleTree Suites by Hilton (2305 Hotel Plaza Blvd). Budget and Payless hours are Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 12:00 PM.
• Orlando International Airport (MCO): All major partner brands have counters at MCO if you prefer to pick up immediately on arrival.

Check your booking confirmation to confirm which brand and location applies to your Disney Orlando reservation.

To collect your rental car at Disney Orlando, you must present the following physical documents at the counter.

• A valid, original driver's license in the main driver's name. Digital copies are not accepted.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher if required by the partner.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

At Disney Orlando locations such as the Walt Disney World Car Care Center, all documents must be physical. Make sure every named driver on the agreement also brings their own valid license and ID.

Yes, toll roads near Disney Orlando will affect your rental, and almost all of them are fully cashless.

Common toll roads you are likely to use around Disney Orlando include SR-528, SR-417, and SR-408. Estimated daily toll costs in the Orlando area range from approximately US$5 to US$15 depending on your route and how frequently you use toll roads.

All rental vehicles at Disney Orlando come equipped with an electronic toll device or a plate-based billing system. At pickup you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period.
• Pay per use: the rental company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental ends. Charges may appear days or weeks after you return the vehicle.

If you plan to use your own visitor toll pass, inform the counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Florida has no congestion charges or emissions zones, so tolls are the only road fee to plan for around Disney Orlando.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental near Disney Orlando.

Around Disney Orlando, common toll roads such as SR-528, SR-417, and SR-408 can add up to US$5 to US$15 per day. The Tolls Cashback benefit helps offset those costs after your trip.

To claim your refund, email [email protected] within 30 days of returning the vehicle. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the rental agreement signed at pickup
• A toll invoice, transponder statement, or final rental receipt showing itemized toll charges

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Driving inside and around Disney Orlando is different from most U.S. destinations, and first-time visitors are often caught off guard by the road layout.

The internal Disney Orlando road network uses limited-access parkways such as World Drive, which operate like highways with on and off ramps only, no traffic signals or driveways. Key things to know:

• The interchange from I-4 to SR-192 westbound features a tight cloverleaf ramp that surprises many drivers. The eastbound ramp to SR-192 is longer and easier to navigate.
• The intersection of Buena Vista Drive and Western Way (near Blizzard Beach and Coronado Springs) is a known congestion point with heavy turning traffic.
• Western Way is heavily used by Disney cast members and resort staff, which creates unpredictable backups that visitors often do not expect on what appears to be a quiet access road.
• During runDisney race events (held in January, February, April, and October or November), early morning road closures can affect resort access routes around Disney Orlando.

Allow extra time when navigating these roads, especially during park opening hours or special events. Using GPS navigation is strongly recommended for anyone unfamiliar with the Disney Orlando road system.

At Disney Orlando rental locations, partner desks place a temporary authorization hold on your credit card at pickup. This is not a charge but it reduces your available credit until your bank releases it after the rental ends.

For rentals in the United States, including Disney Orlando, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount varies by rental brand, vehicle class, and location. Premium or specialty vehicles may carry a higher hold.

Important requirements for the deposit at Disney Orlando:

• You must present a physical, major credit card with the driver's name printed on the card, in the main driver's name.
• Debit cards, prepaid cards, and virtual cards are not accepted for the security hold.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for this purpose.

After you return the vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the Disney Orlando counter.

Yes, you can add an additional driver to your rental car at Disney Orlando, but the additional driver must be physically present at the counter at the time of pickup.

The additional driver must bring:

• A valid, physical driver's license in good standing
• A passport or government-issued photo ID
• An International Driving Permit (IDP) if their license is not in English or uses a non-Latin alphabet

Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW.

If your Disney Orlando booking does not include a free additional driver, daily fees apply at the counter:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Check your booking confirmation before arriving at the Disney Orlando counter. If your rate includes an additional driver at no charge, it will be stated explicitly. For Avis and Budget, additional drivers must generally be at least 25 years old at pickup.

Yes, drivers under 25 are subject to a young-renter surcharge when picking up a rental car at Disney Orlando.

Florida follows the standard U.S. policy: the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee at the counter. The exact amount varies by brand and location.

Vehicle class restrictions also apply at Disney Orlando. Most brands limit under-25 renters to smaller categories such as Economy, Compact, and Intermediate SUV. Classes like Full Size, Minivan, Convertible, Luxury, and Premium SUV typically require the main driver to be at least 25.

One exception worth noting: if you are from Latin America or the Caribbean and your booking is fulfilled by Avis or Budget, the young-renter surcharge may be waived for the main driver aged 21 to 24, provided the waiver is explicitly shown on your booking confirmation and you select an eligible vehicle category. This exception does not apply to additional drivers aged 21 to 24.

If you are unsure whether a surcharge applies to your Disney Orlando booking, review your confirmation or contact customer service before arriving at the counter.

Rental cars at Disney Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Disney Orlando rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
• During your rental, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full on the way back.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.

For after-hours returns at locations such as National at the Walt Disney World Car Care Center, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

It depends on the rate you selected for your Disney Orlando rental. Third-party liability coverage (also called LIS, ALI, or SLI) is not automatically included in all rental rates in the United States.

Some U.S. states require rental companies to include state-minimum third-party liability, but Florida does not mandate a specific minimum for all rental situations. This means that without adding supplemental liability coverage, your protection against injury or property damage you cause to others while driving near Disney Orlando may be limited.

Third-party liability coverage protects you against:

• Bodily injury costs to other people involved in an accident
• Property damage to other vehicles or structures

It does not cover damage to the rental car itself (that is covered by CDW/LDW), your own injuries, or your personal belongings.

Check your booking confirmation to see whether LIS/ALI/SLI is listed as included or as an optional add-on. If it is not included, you can add it during checkout on the Hola Car Rentals website. Given the busy road conditions around Disney Orlando, adding supplemental liability coverage up to US$300,000 is strongly recommended.

If your flight is delayed and you arrive later than your scheduled pickup time at Disney Orlando, rental companies will generally hold your booking for up to 24 hours from the original pickup time.

Key points to keep in mind:

• If the delay is less than 24 hours, your booking should still be held. Make sure you arrive during the counter's operating hours. For example, Enterprise at the Walt Disney World Car Care Center is open 7:00 AM to 6:00 PM daily, and Budget and Payless at the DoubleTree location close at 6:00 PM on weekdays.
• If the delay is greater than 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
• If you arrive after the counter has closed at your Disney Orlando location, check your booking confirmation for after-hours instructions. National at the Walt Disney World Car Care Center does offer after-hours return service, but after-hours pickup availability varies by brand.

Always keep your booking confirmation accessible so you have the counter contact details ready if your Disney Orlando arrival is delayed.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help if you experience a breakdown, accident, or medical emergency near Disney Orlando.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving near Disney Orlando, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location near Disney Orlando, and a brief description of the situation ready.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the rental vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms that apply to your Disney Orlando rental.

Yes, one-way rentals are possible from Disney Orlando locations, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class you select.

How one-way fees work for Disney Orlando rentals:

• Returning to a different city or airport (for example, from Disney Orlando to Miami or Tampa) typically triggers a drop-off fee. The amount varies by route, distance, and rental partner.
• Returning to Orlando International Airport (MCO) from an on-property Disney Orlando location such as the Walt Disney World Car Care Center may or may not incur a fee depending on the brand and rate selected.
• Cross-border one-way rentals (for example, from Disney Orlando to a location outside the United States) are often restricted or carry significantly higher fees. Check your confirmation for permitted territory.

The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website and on your booking confirmation. This fee cannot be prepaid and is paid directly to the rental partner at pickup or return.

If you need to change your return location after booking your Disney Orlando rental, contact support as soon as possible, as changes may reprice the rental and affect fee amounts.