VERIFIED REVIEWS
About renting a car at Allentown Airport
Frequently Asked Questions
What does my Hola Car Rentals booking at Allentown Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Allentown Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Allentown Airport.
Will I face unexpected charges at the counter when I rent a car at Allentown Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Allentown Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Allentown Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the rental car counter at Allentown Airport?
At Allentown Airport (Lehigh Valley International Airport, ABE), the rental car counters are located inside the terminal on the first floor, directly across from baggage claim. No shuttle, people mover, or external transportation is needed, the walk from baggage claim to the counter is short.
The rental car facility address is 3311 Airport Rd, Allentown, PA 18109. Partner brands operating on-site at Allentown Airport include Alamo, Budget, Enterprise, and Hertz, among others.
After completing paperwork at the counter, you walk a short distance outside the terminal to reach your vehicle. When returning, park in the designated area and place your keys in the drop box at the rental counter inside the terminal.
What documents do I need to pick up a rental car at Allentown Airport?
To collect your rental car at Allentown Airport, you must present the following physical documents, digital copies are not accepted:
- A valid, unexpired driver's license with a photograph (original, not a photocopy)
- A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID (strongly recommended for international visitors)
- Your booking confirmation or printed voucher, if required by the partner brand
- Round-trip flight or travel tickets may be requested at some Allentown Airport counters
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original license.
Customers with a Mexican driver's license may also be asked to present a valid voter registration card from Mexico, plus inbound and outbound travel documentation.
Do I need an International Driving Permit to rent a car at Allentown Airport?
It depends on your license. At Allentown Airport, an International Driving Permit (IDP) is mandatory if your home country driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP.
If your license is in a non-English language but uses Latin characters (for example, German or Spanish), an IDP is strongly recommended as a translation aid, though not strictly required.
Important rules to keep in mind at Allentown Airport:
- The IDP is a translation document only, it cannot replace your original driver's license
- You must present both documents together at the counter
- Digital licenses and photocopies are not accepted
- Obtain your IDP in your home country before traveling, as US issuers such as AAA do not issue IDPs to non-US license holders
How do tolls work when renting a car at Allentown Airport?
When driving from Allentown Airport, the main toll system you will encounter is the Pennsylvania Turnpike, which operates on a fully cashless, all-electronic basis. There are no cash booths, tolls are recorded via overhead gantries using either a transponder or your vehicle's license plate.
Your rental vehicle at Allentown Airport will already have an electronic toll device installed. At the counter, you have two options:
- Purchase an unlimited toll package, typically costing between US$11 and US$25 per rental day, depending on the partner brand
- Decline the package and pay per use, the rental company will charge each toll plus an administrative processing fee to your card, often at a higher rate than the E-ZPass price
Typical Pennsylvania Turnpike rates for passenger vehicles are approximately US$1.94 per segment with E-ZPass, or US$3.88 with plate-based billing. A 50-mile trip costs roughly US$4.78 with E-ZPass.
If you drive a toll road without enrolling in a program, tolls are billed via plate to the rental company, which then charges your card, sometimes days or weeks after your return, plus administrative fees. Pennsylvania has no congestion charges or emissions zones; tolls apply only to specific roads and bridges.
What are the rental counter hours at Allentown Airport?
Counter hours at Allentown Airport vary by partner brand. Confirmed operating hours are:
- Budget: Monday to Friday 8:00 AM to 12:00 AM, Saturday 9:00 AM to 6:00 PM, Sunday 9:00 AM to 12:00 AM
- Enterprise: Monday to Friday 8:00 AM to 11:59 PM, Saturday 9:00 AM to 11:59 PM, Sunday 9:00 AM to 11:59 PM
- Alamo: Monday to Friday 8:00 AM to 7:00 AM the following day (specific weekend hours not confirmed)
Hours can change on public holidays, so always verify the hours shown on your booking confirmation before traveling. If your flight arrives outside counter hours, all major brands at Allentown Airport offer after-hours returns via key drop boxes located at the terminal rental counters. For after-hours pickups, contact your partner brand in advance to confirm arrangements.
If your flight is delayed by less than 24 hours, rental companies will generally hold your reservation. Delays beyond 24 hours may require you to contact support to adjust your booking.
Can I get a Tolls Cashback when renting at Allentown Airport?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental at Allentown Airport.
This is especially useful when driving the Pennsylvania Turnpike or other cashless toll roads near Allentown Airport, where tolls can add up quickly depending on your route.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during your rental
The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate, you still pay tolls normally and claim reimbursement afterward.
Can I return my rental car after hours at Allentown Airport?
Yes, after-hours returns are available at Allentown Airport. All major partner brands operating there, including Alamo, Budget, and Enterprise, accept after-hours returns via key drop boxes located at the rental counters inside the terminal.
To complete an after-hours return at Allentown Airport:
- Park your vehicle in the designated rental car area near the terminal
- Record your mileage and fuel level on the rental agreement
- Place the keys and paperwork in the drop box at the rental counter inside the terminal
- Take photos of the dashboard (odometer and fuel gauge) and the vehicle's condition before leaving
Note that for after-hours returns, the vehicle remains your responsibility until the rental company formally checks it in during business hours. Keep all receipts and photos in case any post-rental charges are disputed. Alamo specifies its after-hours window as 12:00 AM to 7:00 AM.
What is the security deposit amount for a rental car at Allentown Airport?
At Allentown Airport, partner brands place a temporary authorization hold on your credit card at pickup. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by brand, vehicle class, and season.
Key things to know about the deposit at Allentown Airport:
- The hold is a temporary authorization, not a charge, it reduces your available credit until released after return
- You must present a physical major credit card in the main driver's name, with the driver's name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- Premium or specialty vehicles may require a higher hold amount
- After you return the vehicle, your bank controls when the hold is released, this can take up to 15 business days
Even if you prepaid your booking, you must still present a physical credit card at the Allentown Airport counter for the deposit hold. Bring a backup credit card in case your primary card is declined.
What travel assistance is included with my rental car booking at Allentown Airport?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs while driving from Allentown Airport.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit is particularly relevant for visitors driving Pennsylvania highways near Allentown Airport, where a breakdown or accident far from a city center could require urgent assistance.
Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability.
Can I rent a car at Allentown Airport and return it in a different city?
Yes, one-way rentals are available at Allentown Airport, allowing you to pick up your vehicle at the ABE terminal and return it to a different location.
A few important points about one-way rentals from Allentown Airport:
- A drop-off fee may apply depending on your return location, vehicle class, and the distance between cities
- The drop-off fee is shown during the booking process under the "To pay at destination" section, review it before confirming
- Cross-border one-way rentals (for example, returning to Canada) may be restricted or carry higher fees depending on the partner brand
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
When booking a one-way rental from Allentown Airport, always verify the drop-off fee on your booking confirmation before pickup. If the counter charges a different fee than what was disclosed, keep all paperwork and contact support, the No Extra Charges© guarantee may apply.
How does the fuel policy work for rental cars at Allentown Airport?
Rentals picked up at Allentown Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow at Allentown Airport:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the counter agent about the nearest gas station to the return location at Allentown Airport
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the partner brand may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at Allentown Airport, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
How old do I need to be to rent a car at Allentown Airport?
At Allentown Airport, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
Restricted vehicle classes for under-25 drivers typically include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Eligible classes for younger drivers are generally limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Additional requirements that apply regardless of age at Allentown Airport:
- A valid driver's license in good standing (and an IDP if your license uses a non-Latin alphabet)
- A physical major credit card in the main driver's name for the security deposit hold
- Debit and prepaid cards are not accepted for the deposit
Pennsylvania is not one of the states (such as New York or Michigan) that legally requires rental companies to serve drivers under 21, so the minimum age at Allentown Airport is 21 for most partner brands, with surcharges applying up to age 24.
How do I add an additional driver to my rental at Allentown Airport?
Yes, you can add an additional driver to your rental at Allentown Airport, but the additional driver must be present at the counter at pickup with their own valid driver's license.
Steps to add an additional driver at Allentown Airport:
- Check your booking confirmation to see if an additional driver is already included at no extra cost
- If not included, a daily fee applies: Alamo and Enterprise charge approximately US$15 per day; Avis and Budget charge approximately US$13 per rental day, capped at US$65; Hertz charges approximately US$13.50 per day, capped at US$189
- The additional driver must appear in person at the Allentown Airport counter and present a valid driver's license (and IDP if required)
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections. For Avis and Budget at Allentown Airport, additional drivers must generally be at least 25 years old.
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