VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Hawaii include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Hawaii, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Hawaii.
Will I face unexpected charges at the Budget counter in Hawaii when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Hawaii that affect my Budget rental?
No, Hawaii has no toll roads, toll bridges, or toll tunnels. Unlike most U.S. states, Budget rental drivers in Hawaii will not encounter any cashless toll systems, transponders, or toll charges during their trip across Oahu, Maui, the Big Island, or Kauai.
This means you will not need to enroll in any toll program at the Budget counter, and no toll-related administrative fees will be added to your rental bill for driving within Hawaii.
If your travel plans take you to another U.S. state after your Hawaii rental, toll roads may apply there. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period. To claim, email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
How do I pick up my Budget rental car at Honolulu Airport (HNL) in Hawaii?
When you arrive at Honolulu International Airport (HNL), follow the signs to baggage claim and then exit to the shuttle stop for the Consolidated Rental Car Facility (CONRAC). The Budget counter is located on the second floor of the CONRAC building at 300 Rodgers Blvd. The shuttle ride is approximately 8 minutes and covers about half a mile from the terminal.
The Budget counter at HNL is open Sunday through Saturday, 5:00 AM to 1:00 AM. If you arrive after hours, a key drop is available at the facility.
- Follow baggage claim signs after landing
- Exit to the rental car shuttle stop and board the CONRAC shuttle
- Ride approximately 8 minutes to the CONRAC building
- Go to the second floor and locate the Budget counter
- Present your booking confirmation, driver's license, and credit card
For after-hours returns in Hawaii, use the key drop at the CONRAC facility. Keep a photo of the vehicle condition and your fuel receipt before dropping the keys.
How do I pick up my Budget rental car at Kona Airport (KOA) in Hawaii?
At Kona International Airport at Keahole (KOA) on the Big Island of Hawaii, the Budget pickup process is straightforward. After collecting your baggage, exit the terminal and cross to the car rental pickup island. From there, board the Budget shuttle to the counter at the baseyard, located at 73-361 Kupipi St, where the vehicles are kept on-site.
The Budget counter at KOA is open Sunday through Saturday, 5:00 AM to 11:00 PM. There is no confirmed after-hours key drop option at this location, so plan your arrival within operating hours.
- Exit baggage claim and cross to the car rental pickup island
- Board the Budget shuttle to the baseyard counter
- Present your booking confirmation, driver's license, and credit card
If your flight into Hawaii is delayed, rental companies will generally hold your Budget booking for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible.
What documents do I need to pick up a Budget rental car in Hawaii?
To pick up your Budget rental car in Hawaii, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (physical card, not digital)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for renting a Budget car in Hawaii.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter. Debit and prepaid cards are not accepted for the security deposit hold.
Does Budget in Hawaii have off-airport pickup locations?
Yes, Budget operates several off-airport locations in Hawaii, primarily on Oahu. In addition to the airport counters at HNL, KOA, ITO, OGG, and LIH, Budget has the following off-airport sites:
- Honolulu Waterfront, 455 Kalewa St (open Monday to Friday 8:00 AM to 4:00 PM, Saturday 8:00 AM to 12:00 PM, closed Sunday)
- The Twin Fin hotel in Waikiki, 2570 Kalakaua Ave (open Sunday through Saturday 7:30 AM to 3:30 PM)
- International Market Place in Honolulu
Keep in mind that off-airport Budget locations in Hawaii have shorter operating hours than the airport counters. The Honolulu Waterfront location has a key drop box for after-hours returns, but you remain liable for the vehicle and any charges until the next business day when staff check it in.
If you are arriving by plane or cruise ship, confirm your Budget pickup location matches your booking confirmation before traveling to the counter.
What is the minimum age to rent a Budget car in Hawaii?
In Hawaii, the minimum age to rent a Budget car without an additional surcharge is 25. Drivers aged 21 to 24 can rent from Budget in Hawaii but will be charged a daily young-renter surcharge (also called an underage fee), and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers under 25 at Budget in Hawaii include full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.
One exception applies for travelers from Latin America and the Caribbean (LAC): certain Hola Car Rentals rates fulfilled by Budget waive the young-renter fee for the main driver aged 21 to 24, provided the waiver is explicitly shown on the booking confirmation and the vehicle belongs to an eligible category. This exception does not apply to travelers from Europe, Asia, Africa, or other regions.
Drivers under 21 cannot rent from Budget in Hawaii. Always bring a major credit card in the main driver's name for the security deposit hold, regardless of age.
How does the fuel policy work for Budget rentals in Hawaii?
Budget rentals in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the Budget vehicle in Hawaii with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at locations such as the HNL CONRAC or the Honolulu Waterfront key drop, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your dashboard before dropping the keys.
Is there a Travel Assistance benefit included with my Budget rental booking in Hawaii?
Yes, most Hola Car Rentals bookings, including Budget rentals in Hawaii, include Travel Assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is especially useful given Hawaii's island geography, where a medical emergency or travel disruption far from home can be particularly stressful.
The Travel Assistance benefit typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for Travel Assistance on their Budget rental in Hawaii. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my Budget rental in Hawaii?
Yes, you can add an additional driver to your Budget rental in Hawaii, either as part of your rate or by paying a fee at the counter.
When the additional driver is not included in your rate, Budget in Hawaii charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.
- The additional driver must be present at the Budget counter at pickup in Hawaii
- They must present a valid driver's license and any required ID
- Both the main driver and the additional driver must sign the rental agreement
- For Budget in Hawaii, additional drivers must generally be at least 25 years old
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Budget vehicle in Hawaii without being named on the contract, those protections may be void.
Check your booking confirmation before arriving at the counter to see whether your rate already includes one additional driver at no extra charge.
What insurance coverage is included with a Budget rental in Hawaii?
The insurance coverage included with your Budget rental in Hawaii depends on the rate plan selected when booking. It is important to review your booking confirmation carefully before arriving at the counter.
The main coverages to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget rental in Hawaii. Some U.S. states require a minimum liability to be included; confirm whether Hawaii requires this on your rental agreement.
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Budget vehicle itself. They are separate protections and ideally used together.
Neither coverage includes your personal belongings (covered by PEC if purchased) or your own injuries (covered by PAI if purchased). Always verify what is listed on your Budget rental agreement at pickup in Hawaii and decline any add-ons you do not need.
How much is the security deposit for a Budget rental in Hawaii?
When you pick up your Budget rental in Hawaii, a temporary authorization hold will be placed on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.
Premium or specialty vehicles may carry a higher hold. The Budget counter agent in Hawaii will confirm the exact authorization amount before processing your card.
- Only a major credit card with the driver's name printed on the card is accepted for the deposit hold
- Debit cards and prepaid cards are not accepted
- The card must be in the main driver's name
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
The hold is not a charge. It is released after you return the Budget vehicle in Hawaii and the rental contract closes. Your bank or card issuer controls how quickly the hold disappears from your available balance, which can take up to 15 business days. Notify your bank of your travel to Hawaii to prevent the authorization from being flagged as suspicious.
Can I pick up a Budget car on one Hawaii island and return it on another?
Renting a Budget car on one Hawaiian island and returning it on a different island is generally not permitted or carries significant restrictions. Hawaii's island geography means that inter-island one-way rentals require the vehicle to be transported by ferry or cargo, which most rental companies, including Budget, do not allow under standard rental agreements.
If you need to travel between islands in Hawaii, the typical approach is to return the Budget vehicle on the same island where you picked it up and book a separate rental on the next island.
One-way rentals between locations on the same island, such as picking up at Honolulu Airport (HNL) and returning to a Waikiki Budget location, may be possible but could carry a drop-off fee. Any applicable drop-off fee will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website.
Always confirm the permitted return locations for your Budget rental in Hawaii before finalizing your booking, as changing the drop-off location after booking may reprice the rental or incur additional fees.
Is my foreign driver's license valid to rent a Budget car in Hawaii?
Yes, visitors can generally rent a Budget car in Hawaii using a valid foreign driver's license. However, there are important conditions depending on the language and alphabet of your license.
- If your license is in English or uses a Latin (Roman) alphabet, it is generally accepted at the Budget counter in Hawaii without additional documentation
- If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an International Driving Permit (IDP) is mandatory alongside your original license
- For all other non-English licenses, an IDP is strongly recommended even if not strictly required
The IDP is a translation document only. It is not a standalone license and will not be accepted at the Budget counter in Hawaii without your original license. Obtain your IDP in your home country before traveling, as U.S. organizations such as AAA do not issue IDPs to non-U.S. license holders.
All documents presented at the Budget counter in Hawaii must be physical originals. Digital copies on a phone or tablet are not accepted. Bring your passport as well, since Budget and other rental partners in Hawaii require it for international visitors.
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