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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Budget counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Fort Lauderdale Airport (FLL)?
The Budget counter at Fort Lauderdale Airport (FLL) is located inside the Rental Car Centre (RCC), which sits adjacent to Terminal 1.
- From Terminal 1: after collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes roughly 5 minutes.
- From Terminals 2, 3, or 4: head to the lower level kerb and board the free RCC shuttle. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. Total door-to-counter time is typically 10 to 15 minutes.
Once inside the RCC, follow the signage to the Budget desk on the upper floors. Bring your booking confirmation, a physical major credit card in the main driver’s name, your driver’s licence, and any other required documents. Counter hours for your Budget reservation at Fort Lauderdale are shown on your booking confirmation.
How do toll roads work with a Budget hire in Fort Lauderdale?
Almost all toll roads in and around Fort Lauderdale are cashless, meaning there are no traditional cash booths on most expressways. Your Budget hire vehicle comes equipped with an electronic toll device or a plate-based billing system (Toll-by-Plate) that reads your licence plate at gantries.
At the Budget counter in Fort Lauderdale you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$6.95 per day (capped at US$34.75 per month for Budget) that covers all tolls during your hire period.
- Pay per use: if you decline the package and still drive a toll road, Budget will charge the actual toll amount plus administrative or processing fees to your credit card, sometimes days or weeks after you return the vehicle.
Florida uses the SunPass and E-PASS systems. If you plan to use your own visitor toll pass, inform the Budget agent at the Fort Lauderdale counter so they can deactivate the vehicle’s default device and prevent duplicate charges.
What documents do I need to pick up a Budget hire in Fort Lauderdale?
To collect your Budget hire in Fort Lauderdale you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original licence.
- A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit, prepaid, and virtual cards are not accepted.
- A passport or valid government-issued photo ID.
- Your booking confirmation for the Fort Lauderdale Budget reservation.
- Round-trip flight or cruise tickets (required for visitors arriving from abroad).
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Fort Lauderdale. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.
Can I get Tolls Cashback on my Budget hire in Fort Lauderdale?
Yes, all bookings made through Hola Car Rentals, including Budget hires in Fort Lauderdale, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Fort Lauderdale sits in South Florida, where cashless toll roads (SunPass and E-PASS gantries on expressways and the Florida Turnpike) are common. Whether you pay tolls through the Budget toll programme or your own visitor pass, you can claim cashback after your trip.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the Budget vehicle in Fort Lauderdale.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals booking confirmation, the Budget hire agreement signed at pick-up, and a toll invoice or statement showing charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How much is the security deposit for a Budget car in Fort Lauderdale?
When you pick up your Budget hire in Fort Lauderdale, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.
For standard vehicles at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount for your Budget reservation in Fort Lauderdale depends on the vehicle class, hire duration, and the specific location’s policy. Premium or speciality vehicles may carry a higher hold.
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit. Debit and prepaid cards are not accepted.
- Notify your bank before travelling to prevent fraud blocks on a high-value in-person authorisation in Fort Lauderdale.
- Bring a backup credit card in case your primary card is declined.
After you return the Budget vehicle, the hold is released. Your bank or card issuer controls when the credit reappears and this can take up to 15 business days.
Can I add an additional driver to my Budget hire in Fort Lauderdale?
Yes, you can add an additional driver to your Budget hire in Fort Lauderdale, but the extra driver must be present at the counter at pick-up with a valid driver’s licence and any required ID.
Whether the additional driver fee is included or charged locally depends on your rate:
- If your booking confirmation shows "Additional driver free of charge," the first extra driver is covered at no extra cost.
- If not included, Budget in Fort Lauderdale charges approximately US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the additional driver.
For Budget hires in Fort Lauderdale, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may not be accepted as additional drivers or may be subject to a young-driver surcharge depending on location rules.
Both the main driver and the additional driver must sign the hire agreement at the Fort Lauderdale Budget counter. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.
What is the minimum age to hire a Budget car in Fort Lauderdale?
The minimum age to hire a Budget in Fort Lauderdale without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee of approximately US$13 per day plus taxes, capped at US$65 plus taxes.
Drivers under 21 are generally not eligible to hire at Budget locations in Fort Lauderdale or elsewhere in Florida.
There is one notable exception for Budget hires in Fort Lauderdale: if you are a citizen or resident of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals booking confirmation explicitly states that the underage fee is waived, you may qualify for the Avis and Budget underage fee exception. This applies only to eligible vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.
- The waiver applies to the main driver only. Additional drivers aged 21 to 24 are not covered.
- You must present a passport or government ID proving Latin American or Caribbean nationality at the Budget counter in Fort Lauderdale.
What is the fuel policy for Budget hires in Fort Lauderdale?
Budget hires in Fort Lauderdale follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.
- At pick-up, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your hire in Fort Lauderdale, use the correct fuel type (gasoline or diesel). Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the car, refuel within approximately 10 miles of the Fort Lauderdale return location so the gauge does not drop below full en route.
- Keep your final fuel receipt showing the date, time, and station address as proof.
If you return the Budget vehicle in Fort Lauderdale with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.
Does Travel Assistance come with my Budget booking in Fort Lauderdale?
Yes, most Hola Car Rentals bookings, including Budget hires in Fort Lauderdale, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are eligible, the coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident, which can be relevant if you are involved in a collision on Fort Lauderdale expressways or the Florida Turnpike.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To use the assistance during your Budget hire in Fort Lauderdale, contact Terrawind 24 hours a day, 7 days a week. The contact details and your Hola Car Rentals confirmation number (for example, HOLA1000000) are required when opening a case. Always follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.
Check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
Can I pick up a Budget car in Fort Lauderdale and drop it off in another city?
Yes, one-way hires with Budget in Fort Lauderdale are possible, but a drop-off fee may apply depending on your return location.
- Returning to a different city or airport in Florida (for example, Miami or Orlando) typically incurs a drop-off fee. The exact amount depends on the route, vehicle class, and season.
- Same-city returns (for example, Fort Lauderdale airport to a Fort Lauderdale downtown location) may not carry a drop-off fee, but this varies.
- Cross-state or cross-border one-ways may be restricted or carry higher fees.
During the booking process for your Fort Lauderdale Budget hire, the drop-off fee will be shown on the rate details page under the "To pay at destination" section if it applies to your route. This fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.
If you change your return location after booking, the hire may be re-priced and the drop-off fee recalculated. Always confirm the fee on your booking confirmation before collecting the Budget vehicle in Fort Lauderdale.
Are there airport fees or surcharges on Budget hires at Fort Lauderdale?
Yes, hiring a Budget in Fort Lauderdale Airport (FLL) includes airport-related surcharges and local taxes that are standard for all rental companies operating from the Rental Car Centre (RCC).
These typically include fees such as:
- Airport Concession Recovery Fee (ACRF): a percentage charged by the rental company to recover the concession fee paid to the airport.
- Customer Facility Charge (CFC): a per-day or per-transaction fee that funds the RCC facility at Fort Lauderdale.
- Florida state and local rental taxes.
Whether these fees are included in your prepaid rate or due at the Budget counter in Fort Lauderdale depends on your booking. Check your Hola Car Rentals confirmation: if it shows "Taxes and Fees: Included," those items should not be charged again at the counter. If it shows "Total to pay at destination," those amounts are legitimately due locally.
If you are charged for a fee that your confirmation shows as included, keep all paperwork and contact support after the hire. Hola Car Rentals' No Extra Charges© Coverage may apply.
What insurance options are available for a Budget hire in Fort Lauderdale?
When picking up your Budget hire in Fort Lauderdale, you will have the option to add or confirm insurance coverages. The main types to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other people or their property.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Budget car in Fort Lauderdale. Florida does not universally require rental companies to include state-minimum liability, so it is strongly recommended to add this coverage.
Your Hola Car Rentals booking confirmation will show which protections are already included in your rate. Review it carefully before arriving at the Fort Lauderdale Budget counter so you know what is covered and what remains optional.
CDW and LDW apply only to drivers listed on the hire agreement. Anyone driving the Budget vehicle in Fort Lauderdale who is not named on the contract may not be covered.
What happens if I return my Budget car late in Fort Lauderdale?
If you return your Budget hire in Fort Lauderdale after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and depends on the specific Budget location’s policy.
If you exceed the grace period, Budget may charge for extra time, which can be billed as additional hours or a full extra day, plus a late return fee. These charges are applied at the counter and are not covered by your prepaid rate.
- If you know you will be late, contact the Budget location in Fort Lauderdale as early as possible to discuss your options.
- Returning the vehicle during counter hours is strongly recommended. After-hours returns at Fort Lauderdale should be arranged in advance; follow the key-drop instructions provided by Budget and understand that liability for the vehicle may continue until the counter checks it in.
If you need more time with the vehicle, you can request an extension during your hire. Changes to the return date or time may reprice your Budget reservation in Fort Lauderdale based on current availability and rates.
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