VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Kentucky include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Kentucky, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Kentucky.
Will I face unexpected charges at the Avis counter in Kentucky when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Kentucky are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Kentucky charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Cincinnati/Northern Kentucky Airport (CVG)?
The Avis counter at CVG is located at 3057 Terminal Dr, Hebron, Kentucky. No shuttle is required: after collecting your bags, walk directly from baggage claim to the Rental Car Center via the Ground Transport West exit. Follow the signs for rental cars and proceed on foot to the consolidated facility.
Avis Preferred members can skip the counter line and go directly to their assigned vehicle, saving time on arrival. Counter hours at CVG run from 6:00 AM to 12:00 AM daily. Early vehicle returns are accepted from 3:00 AM Monday through Friday and from 4:00 AM on weekends, so you can drop off before the counter opens if your flight departs early.
When returning your Avis vehicle in Kentucky at CVG, follow the rental car return signs to the designated lot. If returning after hours, park the car, lock it, and follow the posted instructions at the return area.
Where is the Avis counter at Louisville Muhammad Ali International Airport (SDF) in Kentucky?
At Louisville Muhammad Ali International Airport (SDF) in Kentucky, the Avis counter is located at 600 Terminal Dr, directly across from baggage claim. No shuttle is needed. After collecting your luggage, walk to the counter and complete your Avis check-in there.
Your Avis vehicle will be parked in the west end of the lower parking garage. Counter hours at SDF are:
- Monday through Thursday and Sunday: 8:00 AM to 1:00 AM
- Friday: 8:00 AM to 11:00 PM
- Saturday: 9:00 AM to 11:00 PM
SDF offers 24-hour drop-off for Avis rentals in Kentucky. For after-hours returns, park and lock the vehicle, leave the keys inside the unlocked car, and place your rental contract in the drop box located next to the service booth. Keep a photo of the car's condition and your paperwork for your records.
Where is the Avis counter at Blue Grass Airport (LEX) in Lexington, Kentucky?
At Blue Grass Airport (LEX) in Lexington, Kentucky, the Avis counter is located inside the baggage claim area at 4000 Terminal Dr, Suite 104. No shuttle is required. After landing, proceed to baggage claim and look for the Avis desk. Your vehicle will be parked outside the terminal.
Avis also operates a downtown Lexington location at 1059 S Broadway, which is a convenient option if you are not arriving by air or need to pick up or drop off in the city center.
For after-hours returns at LEX, a key drop box is available at the right end of the Avis counter. Place your keys in the box and retain a copy of your rental agreement and any photos of the vehicle's condition. Always confirm the exact drop-off procedure on your booking confirmation, as Avis policies in Kentucky may be updated seasonally.
How do tolls work when renting an Avis car in Kentucky?
Kentucky uses a fully cashless toll system, meaning there are no toll booths where you stop and pay. Tolls are collected electronically by photographing the license plate of your Avis rental as you pass through toll plazas at normal driving speed.
The primary toll system in Kentucky is RiverLink, which operates on the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. RiverLink also accepts E-ZPass and Pay-By-Plate accounts.
When you pick up your Avis vehicle in Kentucky, you will typically have two options for handling tolls:
- Enroll in the rental company's pay-per-use toll program, which charges a daily convenience fee (around US$4.95 per day, capped at approximately US$30 to US$34.65 per rental) plus the actual toll amounts at the applicable video or invoice rate.
- Use your own personally owned transponder if it is compatible with RiverLink or E-ZPass, or use the NextPass app by adding the rental vehicle's plate and your payment method directly.
If you drive through a toll without enrolling in any program, the toll authority will invoice the rental company, which will then pass the charges and any associated administrative fees to you. Toll charges may appear on your card several weeks after the rental ends.
What documents do I need to pick up an Avis rental car in Kentucky?
To pick up an Avis rental car in Kentucky, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy).
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license. Obtain it in your home country before traveling, as it cannot be issued abroad.
All documents must be physical originals. Avis counters in Kentucky, like all rental partners, do not accept digital versions of any required document. Name mismatches between your license, passport, and credit card are a common reason for delays at the counter, so verify everything matches before you travel.
Can I get Tolls Cashback on my Avis rental in Kentucky?
Yes, all bookings made through Hola Car Rentals, including Avis rentals in Kentucky, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
This is especially useful in Kentucky because the RiverLink system on the Louisville bridges and other cashless toll roads mean you will almost certainly encounter tolls during your trip. You still pay tolls normally through your Avis toll program or your own transponder, and then claim the cashback after you return the vehicle.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Avis vehicle in Kentucky.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the Avis rental agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so submit promptly once your rental ends.
What is the minimum age to rent an Avis car in Kentucky?
The minimum age to rent an Avis car in Kentucky without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Avis in Kentucky but will be charged a daily underage fee on top of the base rental rate.
Drivers under 25 are also restricted from renting certain vehicle classes. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.
There is one notable exception for Avis rentals: if you are between 21 and 24 years old and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rate plans with Avis in the United States waive the underage fee. To qualify, the waiver must appear explicitly on your Hola Car Rentals confirmation, and you must present a passport or government ID proving your nationality or residency at the Avis counter in Kentucky.
This exception applies to the main driver only. Additional drivers aged 21 to 24 may still be charged the underage fee or may not be accepted, depending on location rules. Always verify eligibility before booking.
How does the fuel policy work for Avis rentals in Kentucky?
Avis rentals in Kentucky follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pick-up, check the fuel gauge with the Avis agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Avis vehicle in Kentucky, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address. For after-hours returns at locations like SDF or LEX, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.
If you return the vehicle below the recorded starting level, Avis may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important: wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I add an additional driver to my Avis rental in Kentucky?
Yes, you can add an additional driver to your Avis rental in Kentucky, but fees and conditions apply depending on your rate.
If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Avis charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.
Requirements for adding a driver to your Avis rental in Kentucky:
- The additional driver must be present at the Avis counter at pick-up with a valid driver's license.
- For Avis in Kentucky, additional drivers must generally be at least 25 years old.
- Both the main driver and the additional driver must sign the rental agreement.
- The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone not named on the contract drives the vehicle, coverage may be voided. You cannot add a driver remotely after pick-up; they must appear in person at the counter.
What is the security deposit for an Avis rental in Kentucky?
When you pick up an Avis rental car in Kentucky, a temporary authorization hold is placed on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
The hold is not a charge. It reduces your available credit until Avis releases it after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, and it can take up to 15 business days after drop-off.
Important requirements for the deposit at Avis in Kentucky:
- You must present a physical, major credit card with the driver's name printed on the card. Digital wallets, virtual cards, and prepaid cards are not accepted.
- The card must be in the main driver's name.
- You must have sufficient available credit to cover the hold plus any expected charges.
Even if you prepaid your Avis booking in Kentucky online, you are still required to present a physical credit card at the counter for the deposit hold. Bring a backup credit card in case your primary card is declined.
Can I rent an Avis car in Kentucky and return it in another state?
Yes, one-way rentals are generally available with Avis in Kentucky, allowing you to pick up at one location and return the vehicle in a different state. However, a drop-off fee may apply depending on the route, distance, vehicle class, and availability.
When booking a one-way Avis rental from Kentucky, the drop-off fee will be shown on the rate details page under the section labeled as charges due at the destination. This fee is not included in any rate plan and cannot be prepaid through Hola Car Rentals. It is paid directly at the Avis counter.
Key things to know about one-way Avis rentals from Kentucky:
- Routes between nearby cities or airports may carry little or no drop-off fee.
- Long-distance or cross-country one-ways typically carry higher fees.
- Premium and large vehicle classes may have stricter one-way restrictions or higher repositioning fees.
- Cross-border rentals (for example, into Canada) may be restricted or require prior authorization from Avis.
If you change your drop-off location after booking, the rate will be repriced and the drop-off fee may change. Always confirm the one-way fee on your booking confirmation before travel.
Does my Avis rental in Kentucky include travel assistance coverage?
Yes, most bookings made through Hola Car Rentals, including Avis rentals in Kentucky, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible travelers, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This is particularly relevant if you are driving on Kentucky's interstate highways or rural roads and experience a medical emergency or accident far from a major city. The coverage is designed for situations that arise while traveling abroad.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to your Avis vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your specific Avis rental in Kentucky.
What insurance options are available for an Avis rental in Kentucky?
When renting from Avis in Kentucky, two main types of coverage protect you on the road.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle itself, including collision damage, theft, and vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability coverage (also called LIS, ALI, or SLI) protects you against bodily injury and property damage you may cause to others while driving your Avis rental in Kentucky. Some U.S. states require rental companies to include a minimum level of liability coverage, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Avis booking in Kentucky for full protection.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW.
- Coverage is void if an unlisted driver operates the vehicle.
- Driving in restricted areas or off-road can invalidate coverage.
If an incident occurs during your Avis rental in Kentucky, prioritize safety, contact local authorities if needed, and notify Avis immediately using the number on your rental agreement.
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