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Frequently Asked Questions
What does my SUV rental in Downtown Miami through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Downtown Miami.
Will I face unexpected charges when I rent an SUV in Downtown Miami through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental in Downtown Miami?
Yes, SUV rental counters in Downtown Miami are located at street-level addresses you can reach directly by taxi, ride-share, or on foot from nearby hotels in Brickell and the Biscayne Bay area, with no shuttle required.
Key counter addresses include:
- Budget: 93 SE 2nd St
- Avis: 99 SE 2nd St (diagonally across from the Bank of America Tower)
- Additional locations at 153 NW 6th Street, 229 SE 2nd Street, and 35 SW 1st St
Unlike airport pickups, Downtown Miami SUV rental counters offer direct access. Simply arrive at the address on your booking confirmation, present your documents, and drive away. Typical counter hours are Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 2:00 or 4:00 PM, with limited weekend afternoon availability. Confirm exact hours on your reservation before arriving.
What documents do I need to pick up a SUV rental in Downtown Miami?
To pick up a SUV rental in Downtown Miami, you must bring all of the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card (debit and prepaid cards are not accepted for the security deposit)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
- Any required visas or entry documents matching your stay
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Downtown Miami SUV rental counters.
How do tolls work when renting a SUV in Downtown Miami?
Almost all toll roads around Downtown Miami are fully cashless, meaning your SUV rental will be billed electronically rather than at a cash booth.
Florida uses the SunPass and E-PASS systems. Rental vehicles include a built-in transponder or plate-based billing. At the Downtown Miami counter you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
- Pay per use: the rental company charges you the actual toll amount plus daily or administrative processing fees after the rental ends
Common toll-heavy routes from Downtown Miami include the Florida Turnpike, I-95 Express lanes, and the causeways connecting to Miami Beach. Daily toll exposure on these routes is roughly US$5 to US$20 depending on how frequently you use them.
If you prefer to use your own visitor toll pass, inform the counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
Note that toll charges are often processed in batches and may appear on your credit card days or even weeks after you return the SUV.
Can I get toll cashback on my SUV rental in Downtown Miami?
Yes, every SUV rental booked through Hola Car Rentals in Downtown Miami includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Given that Downtown Miami sits near several cashless toll roads, including the Florida Turnpike and I-95 Express lanes, toll costs can add up quickly. This benefit helps offset those charges.
To claim your cashback after returning your SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly once you return the SUV in Downtown Miami.
What is the minimum age to rent a SUV in Downtown Miami?
The minimum age to rent a SUV in Downtown Miami without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter, and most SUV classes are restricted to renters aged 25 and older.
Specifically for SUV rentals in Downtown Miami, vehicle class restrictions mean that larger categories such as Full Size SUV and Premium SUV typically require the main driver to be at least 25. Compact SUV and Medium SUV categories may be available to drivers aged 21 to 24, subject to the surcharge.
Typical young-renter surcharge rates at Downtown Miami counters vary by partner:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived for Avis or Budget SUV rentals in Downtown Miami.
How does towing enforcement affect SUV rentals in Downtown Miami?
Downtown Miami has some of the most aggressive towing enforcement in the United States, and SUV renters should be especially cautious in residential zones.
Key enforcement rules that affect SUV rentals in Downtown Miami include:
- Towing operates 24 hours a day, 7 days a week in residential zones
- Residential permit signs layer zone letters (A through Z), time windows, and permit exemptions on a single post, making them easy to misread
- If any sign includes the word "permit," avoid parking there unless you have confirmed public access for that specific time window
- Towing fees for non-residents can reach US$548 or more, doubling in special event areas such as South of Fifth
- Vehicles can be impounded for minor infractions including blocking a driveway cut or parking near a fire hydrant
For SUV rentals specifically, larger vehicles also face the risk of "improper parking" fines (US$23 to US$42) for exceeding meter lines or violating the 18-inch sidewalk proximity rule. Some residential zones in Downtown Miami also restrict larger commercial-style vehicles on private property, which may apply to certain SUV classes. Always use surface lots or garages with adequate height clearance when parking your SUV in Downtown Miami.
Is a credit card required to rent a SUV in Downtown Miami?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required to rent a SUV in Downtown Miami. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit.
At Downtown Miami SUV rental counters such as Avis at 99 SE 2nd St, the credit card is used to place a temporary authorization hold at pickup. For a SUV rental in Downtown Miami, typical hold amounts are approximately US$300 to US$400, though this can be higher for premium or larger SUV classes.
Important things to keep in mind:
- The card must be physically present at the counter, not shown on a phone or digital wallet
- The name on the card must match the main driver's name on the rental agreement
- Even if you prepaid your SUV rental online, you must still present a physical credit card at the Downtown Miami counter for the deposit hold
- The hold reduces your available credit until your bank releases it after return, which can take up to 15 business days
Bring a backup credit card in your name in case your primary card is declined.
Does my SUV rental in Downtown Miami include travel assistance?
Yes, most SUV rentals booked through Hola Car Rentals in Downtown Miami include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is especially useful if something unexpected happens while driving your SUV in Downtown Miami or on nearby routes such as the Florida Turnpike or causeways to Miami Beach. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call the toll-free number +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Downtown Miami SUV rental.
What insurance options should I consider for a SUV rental in Downtown Miami?
When renting a SUV in Downtown Miami, two main types of coverage are worth considering: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).
CDW/LDW reduces your financial liability if the SUV is damaged or stolen during your rental in Downtown Miami. A deductible may apply unless your confirmation explicitly states zero. Note that CDW/LDW does not cover damage to other vehicles or injuries to other people.
LIS/ALI/SLI covers bodily injury and property damage you may cause to third parties while driving your SUV in Downtown Miami. Some U.S. states require a minimum level of third-party liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your SUV rental.
Common exclusions to be aware of for Downtown Miami SUV rentals:
- Prohibited use such as driving under the influence or off-road use voids both coverages
- Only drivers named on the rental agreement are covered
- Tires, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased
Review your Hola Car Rentals confirmation carefully to confirm which coverages are included in your Downtown Miami SUV rental rate before arriving at the counter.
Can I add an additional driver to my SUV rental in Downtown Miami?
Yes, you can add an additional driver to your SUV rental in Downtown Miami, either at no cost if your rate includes it or for a daily fee paid at the counter.
The additional driver must be physically present at the Downtown Miami counter at pickup with a valid driver's license and any required identification. They must also sign the rental agreement. If their license is not in a Latin (Roman) alphabet, an IDP is required.
If the additional driver fee is not included in your rate, typical daily charges at Downtown Miami SUV rental counters are:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
For Avis, Budget, and Payless SUV rentals in Downtown Miami, additional drivers must generally be at least 25 years old at pickup. Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the SUV in Downtown Miami may void your coverage entirely.
What is the fuel policy for a SUV rental in Downtown Miami?
Yes, the standard fuel policy for a SUV rental in Downtown Miami is Full-to-Full: you receive the SUV with a full tank and must return it full to avoid charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Downtown Miami counter.
When returning your SUV in Downtown Miami:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the station as evidence
If you return the SUV in Downtown Miami with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at Downtown Miami locations, leave the receipt in the key envelope and keep a photo of the full gauge for your records.
Can I pick up a SUV in Downtown Miami and return it at a different location?
Yes, one-way SUV rentals are possible from Downtown Miami, but a drop-off fee may apply depending on your return location.
Common patterns for SUV rentals starting in Downtown Miami:
- Downtown Miami to Miami International Airport (MIA): same-city routes often carry no drop-off fee
- Downtown Miami to another Florida city such as Orlando or Fort Lauderdale: a one-way fee typically applies and varies by distance and SUV class
- Downtown Miami to a different state: a drop-off fee almost always applies and can be significant for larger SUV categories
The drop-off fee for your specific SUV rental route is shown during the booking process under the "To pay at destination" section of the checkout screen. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.
Note that changing your return location after booking your Downtown Miami SUV rental may reprice the entire reservation and recalculate the drop-off fee. If you need to change the drop-off location mid-rental, contact the partner branch directly, as approval is required and additional fees may apply.
What driving rules should I know before renting a SUV in Downtown Miami?
Downtown Miami has several driving rules that can catch SUV renters off guard, particularly those visiting from outside the United States.
Key rules to know before driving your SUV in Downtown Miami:
- Speed limits are 25 to 30 mph in residential areas and up to 65 mph on highways; always follow posted signs
- Florida law requires drivers to shift lanes or slow to 20 mph when passing emergency vehicles or workers on the shoulder
- Passing or honking at pedestrians in crosswalks is strictly prohibited and actively enforced
- Roundabout rules updated in 2026 require safe entry without slowing circulating traffic, a right-turn signal when exiting, and no stopping at crosswalks before entering
- During spring break periods (typically mid-March), Ocean Drive allows entry only from 15th Street with exit only at 5th Street; MacArthur and Julia Tuttle causeways see increased license plate reader enforcement at night
For SUV rentals specifically, the larger footprint of an SUV makes it important to stay within marked meter spaces and maintain the required 18-inch clearance from sidewalks to avoid fines of US$23 to US$42. Always check garage height and width limits before entering with your SUV in Downtown Miami, as some structures have restrictions that may not accommodate larger vehicles.
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