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Frequently Asked Questions
What does my SUV hire in Orlando through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Orlando.
Will I face unexpected charges when I hire an SUV in Orlando through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Orlando International Airport?
Your SUV hire at Orlando International Airport (MCO) is collected directly on-airport, with no shuttle required for most major brands.
- Terminals A and B: After baggage reclaim, follow Ground Transportation signs to Level 1. Hire desks are grouped by terminal side (A or B). Once paperwork is complete, walk to the adjacent garage to collect your SUV.
- Terminal C: Proceed to Level 4 for the hire desks, then walk to Garage C to find your SUV at your brand's designated bay.
The entire process from baggage reclaim to driving away in your Orlando SUV typically takes 5 to 10 minutes to reach the desk, plus 2 to 5 minutes to walk to the garage. Check your booking confirmation for the exact brand and terminal assignment before you arrive.
What documents do I need to collect an SUV hire in Orlando?
To collect your SUV hire in Orlando, you must present all documents in physical form at the desk. Digital copies are not accepted.
- Valid driving licence (original, unexpired, in the main driver’s name)
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your licence is not in English.
- Passport or valid government-issued photo ID
- Physical major credit card in the main driver’s name, with the name printed on the card, for the authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)
The IDP is a translation only and must be carried alongside your original licence. It is not accepted as a standalone document. For your Orlando SUV pickup, ensure all names match across your licence, passport, and credit card.
How do tolls work when driving an SUV hire in Orlando?
Almost all toll roads around Orlando are fully cashless, so your SUV hire will be billed electronically, either via a windscreen transponder or plate-based billing.
Common toll roads you may encounter with an Orlando SUV include SR-528, SR-417, and SR-408. Estimated daily toll costs in the Orlando area range from approximately US$5 to US$15 depending on your route.
At the desk, you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day in Florida, covering all tolls during your hire period
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire
If you prefer to use your own visitor toll pass, inform the desk agent so they can deactivate the vehicle's default device and avoid duplicate charges. Note that toll charges can appear on your statement days or even weeks after you return your Orlando SUV, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my SUV hire in Orlando?
Yes, you can get cashback on tolls paid during your SUV hire in Orlando. All Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
Orlando-area toll roads such as SR-528, SR-417, and SR-408 are all eligible. Here is how to claim:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What airport fees and taxes should I expect on an SUV hire at Orlando MCO?
When collecting an SUV hire at Orlando International Airport (MCO), expect layered fees and taxes on top of your base rate. These are standard charges at MCO and are among the higher airport surcharge stacks in the United Kingdom.
- Airport concession recovery fee (ACRF): charged by the hire company for operating on airport property
- Customer facility charge (CFC): a per-day or per-transaction fee for the airport's hire car facilities
- Florida state and local hire taxes and tourism surcharges: typically adding 10 to 20% in total extras at MCO
If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Orlando desk. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after your hire is complete. Off-airport SUV hire locations near Orlando generally carry lower surcharges because they do not incur airport concession fees, though they may require a shuttle transfer.
Is there a minimum age to hire an SUV in Orlando?
Yes, there is a minimum age requirement to hire an SUV in Orlando, and it is stricter for larger vehicle classes.
In Florida, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge at the desk. Drivers under 21 are generally not eligible to hire in Florida.
For SUV hires in Orlando specifically, most hire brands restrict larger and premium SUV categories to drivers aged 25 and older. Compact and intermediate SUVs may be available to drivers aged 21 to 24, subject to the young-hirer surcharge. Full-size SUVs and premium SUVs typically require the main driver to be at least 25.
- Age 25 and over: no surcharge, full SUV class access (subject to availability)
- Age 21 to 24: young-hirer surcharge applies daily; larger SUV classes are often restricted
- Under 21: not eligible at most Orlando locations
If you are 21 to 24 and from Latin America or the Caribbean, check your confirmation, as certain Avis and Budget rates may waive the underage fee for eligible vehicle categories.
How much is the security deposit for an SUV hire in Orlando?
When you collect your SUV hire in Orlando, the hire company will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until released after you return the vehicle.
For SUV hires in the United Kingdom, including Orlando, typical holds range from approximately US$300 to US$400 for standard vehicles. Premium or full-size SUVs may carry a higher hold depending on the brand, location, and season.
- The hold must be placed on a physical major credit card in the main driver’s name, with the name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Even if you prepaid your Orlando SUV booking online, a credit card is still required at the desk for the hold
After you return the SUV, the hold is released, but your bank controls when it appears back on your available credit. This can take up to 15 working days. Bring a backup credit card in case your primary card is declined.
Does travel assistance cover me if my SUV hire breaks down in Orlando?
Yes, most bookings include travel assistance that can help if your SUV hire encounters a problem in Orlando or anywhere during your trip. This benefit is provided through Terrawind Global Protection and is included with most Hola Car Rentals bookings.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving your Orlando SUV, contact the 24/7 helpline at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Orlando hire.
Can I hire an SUV in Orlando and return it in a different city?
Yes, one-way SUV hires in Orlando are possible, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.
Here is what to expect:
- Same-city returns (for example, MCO airport to a downtown Orlando location): often no drop-off fee
- Orlando to another Florida city: a drop-off fee typically applies and varies by distance and SUV class
- Orlando to another state: a drop-off fee usually applies and can be significant for larger SUV categories
- Cross-border returns (for example, to Canada): often restricted or not permitted depending on the partner brand
The drop-off fee for your Orlando SUV hire will be shown during the booking process under the To Pay at Destination section. It cannot be prepaid and is paid at the desk. If you change your return location after booking, the fee may be recalculated. Always confirm the one-way fee on your booking confirmation before pickup, and note that larger or premium SUVs may carry higher repositioning fees than smaller vehicle classes.
What is the fuel policy for SUV hires in Orlando?
SUV hires in Orlando follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Orlando return location before dropping off your SUV
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.
For after-hours returns at Orlando MCO, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. Note that SUVs generally have larger fuel tanks than standard cars, so Budget extra time and fuel cost for the final fill-up before returning to the airport.
Does CDW insurance cover my SUV hire in Orlando?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability if your SUV hire in Orlando is damaged or stolen during the hire period.
What CDW/LDW typically covers for your Orlando SUV:
- Collision damage to the hire vehicle
- Theft and vandalism
- Repairs up to the vehicle's value, minus any applicable excess or deductible
What it does not cover:
- Damage you cause to other vehicles or property (that requires LIS/ALI/SLI liability cover)
- Tires, wheels, undercarriage, or roof damage (often excluded unless a specific add-on is purchased)
- Incidents involving unauthorised drivers or prohibited use such as off-road driving
Check your booking confirmation to confirm whether CDW/LDW is included in your Orlando SUV rate and whether a deductible applies. At pickup, verify the cover is listed on the hire agreement and note the deductible amount. Report any incident immediately using the number on your confirmation, as late reporting can invalidate the cover.
Can I add an extra driver to my SUV hire in Orlando?
Yes, you can add an additional driver to your SUV hire in Orlando, either at no cost if your rate includes it, or for a daily fee paid at the desk.
Daily fees for additional drivers on Orlando SUV hires vary by brand:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver to your Orlando SUV:
- The additional driver must be present at the desk at pickup
- They must show a valid driving licence and any required IDP
- They must sign the hire agreement
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives your Orlando SUV who is not named on the contract, cover may be void.
How long does it take to pick up an SUV hire at Orlando Airport after landing?
Collecting your SUV hire at Orlando International Airport (MCO) is straightforward, with no shuttle required for on-airport brands.
- Baggage reclaim to hire desk: approximately 5 to 10 minutes, following Ground Transportation signs to Level 1 in Terminals A or B, or to Level 4 in Terminal C
- Desk to vehicle bay: approximately 2 to 5 minutes walking to the adjacent garage
The total time from landing to driving away in your Orlando SUV is typically 30 to 60 minutes, depending on queue length at the desk and how quickly your baggage arrives.
To speed up the process:
- Have all physical documents ready before you reach the desk: driving licence, IDP if required, passport, and credit card in the main driver’s name
- Know your hire brand in advance from your booking confirmation so you can go directly to the correct desk
- If your flight is delayed by less than 24 hours, the hire company will hold your Orlando SUV reservation
Desk hours vary by brand. Enterprise desks at MCO, for example, operate from 7:00 AM to 11:59 PM daily. Confirm your brand's hours before arrival if you are landing late.
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