Minivan Rental
in El Paso

Hola Car Rentals is the only premium partner of the top car rental brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your minivan booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your minivan pickup counter at El Paso International Airport (ELP) is located inside the baggage claim area of the terminal. After collecting your luggage, walk to your rental company's counter, present your driver's license, and receive your preprinted rental document and keys. Your vehicle is parked approximately 40 feet from the counter, so you can be on the road quickly.

Several major brands serve El Paso International Airport from this consolidated area, including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, and Payless.

If you booked with Alamo, you can skip the counter entirely using Accelerated Check-in: provide your driver's license and contact information online before arrival, then go directly to your minivan. Alamo also offers a touch-screen kiosk for express check-in, where you receive a receipt-sized rental agreement and directions to your vehicle.

Standard counter hours at El Paso are Monday through Sunday, 7:00 AM to 11:00 PM. If you arrive outside those hours, check your booking confirmation for after-hours instructions specific to your rental brand.

To collect your minivan in El Paso, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver's license (physical card, not a photocopy)
• Passport or valid government-issued photo ID. At El Paso airport locations, a passport is the most widely accepted secondary ID
• Major credit card in the main driver's name, with the name printed on the card, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required. For all other non-English licenses, an IDP is strongly recommended to simplify verification at the El Paso counter.

The IDP is a translation document only and must be carried alongside your original license. It is not a standalone license and will not be accepted without it. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, a major credit card is required to rent a minivan in El Paso. The card must be in the main driver's name, with the driver's name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit, even if you have already prepaid your booking online.

For a minivan rental in El Paso, the typical security hold in the United States is approximately US$300 to US$400, though the exact amount varies by rental brand, vehicle class, and location. Minivans may carry a higher hold than standard sedans.

• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank before travel to prevent fraud blocks on in-person or international transactions
• Confirm the hold amount with the agent before they swipe your card

The hold is a temporary authorization, not a charge. It is released after you return the minivan, though your bank may take up to 15 business days to reflect the release.

El Paso itself does not have a major local toll network, but if you drive your minivan beyond El Paso into other parts of Texas, such as the Dallas, Houston, Austin, or San Antonio metro areas, you will encounter extensive cashless toll roads. These systems use overhead gantries that read transponders or photograph license plates. Cash booths are rare and many facilities accept no cash at all.

Your rental minivan in El Paso will already have an electronic toll device installed. At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all tolls during the rental period
• Pay per use: the rental company charges the actual toll amount plus daily or administrative processing fees, which may be billed days or even weeks after you return the minivan

If you plan to use your own transponder, inform the counter agent so they can deactivate the vehicle's default device and help you avoid duplicate charges.

All Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your El Paso minivan rental. Submit your claim within 30 days of returning the vehicle.

Yes, a young driver surcharge applies if you are under 25 and want to rent a minivan in El Paso. In the United States, the standard minimum age to rent without additional fees is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and the exact amount varies by rental brand and location.

There is an important restriction specific to minivans: most rental partners in El Paso classify minivans as a restricted vehicle category for drivers under 25. This means that even if you are willing to pay the surcharge, you may not be able to rent a minivan in El Paso if you are under 25. Economy, compact, and intermediate vehicle classes are typically the only categories available to younger drivers.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the young-renter fee may be waived on eligible Hola Car Rentals rates, but this exception does not extend to minivans or other restricted vehicle classes.

If you are unsure about your eligibility to rent a minivan in El Paso, contact customer support before booking to confirm availability for your age group.

Yes, after-hours minivan returns are available at El Paso International Airport. Both Avis and Alamo offer 24-hour drop-off service, so you are not restricted to counter operating hours when returning your vehicle.

To complete an after-hours return of your El Paso minivan, follow these steps:

• Drive to the return area at 6505 Convair Road, Suite 400, El Paso, TX 79925 and follow the car rental return signs
• Park and lock the minivan in the designated return area
• Place your completed rental contract and keys in the key drop box, which is located on the left side of the Avis counter inside the terminal
• For Alamo, follow the specific after-hours instructions provided in your booking confirmation email

Before an after-hours return, refuel your minivan near the El Paso airport so the tank matches the level recorded on your rental agreement. Under a Full-to-Full fuel policy, returning below the recorded level will result in a refueling charge plus a service fee billed at the rental company's rate, which is typically higher than pump prices.

Take a photo of the fuel gauge and odometer before dropping the keys, and keep your fuel receipt as documentation in case of any dispute.

Yes, you can add an additional driver to your minivan rental in El Paso, but the additional driver must be physically present at the counter at the time of pickup. They cannot be added remotely or after the vehicle has been collected.

Requirements for the additional driver:

• Valid, original driver's license (physical, not a photocopy)
• Government-issued photo ID or passport
• If their license is not in English and uses a non-Latin alphabet, an International Driving Permit is required
• They must meet the minimum age requirements for El Paso. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the rental agreement

Whether the additional driver fee is included in your rate depends on your specific booking. Check your confirmation for the line "Additional driver free of charge." If it is not included, typical daily fees in El Paso are:

• Avis, Budget, Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, Enterprise: US$15 per day

Only drivers listed on the rental agreement are covered by the minivan's insurance protections. Never allow an unlisted person to drive.

When renting a minivan in El Paso, there are two main types of coverage to consider: protection for the vehicle itself, and protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the minivan is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the minivan in El Paso. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your El Paso minivan booking.

Common exclusions to be aware of for your El Paso minivan rental:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW and LDW
• Damage caused by prohibited use such as off-road driving, DUI, or unauthorized drivers
• Incidents not reported promptly to the rental partner

Always verify coverage details on your rental agreement at the El Paso counter before driving away.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to your minivan rental in El Paso as well. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the El Paso area or on longer drives through Texas.

Core benefits typically included:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important eligibility note: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident renting a minivan in El Paso, this coverage is not available to you.

This coverage does not replace CDW or LDW for damage to the minivan itself, nor does it replace third-party liability insurance. Review your booking confirmation for the exact terms and limits that apply to your El Paso reservation.

Yes, one-way minivan rentals starting in El Paso are possible, but a drop-off fee will typically apply when you return the vehicle to a different location. The fee is route-specific and varies by rental brand, the cities involved, the season, and the vehicle class.

For your El Paso minivan booking, the drop-off fee will be shown during the checkout process under the section labeled "To pay at destination." This fee cannot be prepaid and is settled directly with the rental company at the counter or upon return.

Key points to keep in mind for a one-way El Paso minivan rental:

• Same-city returns (for example, El Paso airport to a downtown El Paso location) often carry no drop-off fee
• Returns to another Texas city or a different state will usually incur a drop-off fee
• Cross-border one-way rentals (for example, returning to Mexico) are often restricted or not permitted. Confirm with your rental brand before booking
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

If the counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support. Hola Car Rentals' No Extra Charges© Coverage may apply in cases of undisclosed fees.

The standard fuel policy for a minivan rental in El Paso is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid fuel charges.

Steps to follow for your El Paso minivan rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the El Paso return location before dropping off the minivan
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the keys

If you return the El Paso minivan below the recorded starting level, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

For after-hours returns at El Paso International Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.

Some El Paso counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, all Hola Car Rentals bookings include Tolls Cashback, and it applies to your minivan rental in El Paso. If you drive on toll roads during your rental, such as Texas toll highways when traveling beyond El Paso, you can recover up to 5% of your total booking value for tolls paid.

How the cashback is calculated:

• If your booking total is US$500, the maximum cashback is US$25
• If you paid US$18 in tolls, you receive US$18 back
• If you paid US$40 in tolls, you receive US$25 (the 5% cap)

To claim your Tolls Cashback after returning your El Paso minivan:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a foreign driver's license is generally valid to rent a minivan in El Paso, but you must also present a passport or government-issued photo ID at the airport counter alongside your license.

Additional requirements depending on your license:

• If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory
• If your license is in a Latin-based language other than English, an IDP is strongly recommended to simplify verification at the El Paso counter
• If you are adding an additional driver to the minivan and their license is not in English, the same IDP rules apply to them

The IDP is a translation booklet only. It must be carried together with your original license at all times. It is not a standalone document and will not be accepted without the original license. Obtain your IDP in your home country before traveling, as it cannot be issued to you once you are abroad.

All documents presented at the El Paso rental counter must be physical originals. Digital versions stored on a phone or tablet are not accepted. Bring your passport, original driver's license, and IDP if applicable, along with your booking confirmation and a major credit card in your name for the minivan deposit.