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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the Thrifty counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty hire car at Newark Liberty International Airport in New Jersey?
The Thrifty location serving Newark Liberty International Airport (EWR) in New Jersey is an off-airport facility at 132 Carson Rd, Newark, NJ 07114. It is not inside the terminal building.
- After landing, take the AirTrain to station P2.
- From P2, a shuttle service is available to reach the Thrifty counter at 132 Carson Rd.
- Allow 10 to 30 minutes for the full pickup process once you leave the terminal.
The Thrifty counter at this New Jersey location operates daily from 06:00 to 23:59, so late-night arrivals are generally covered. Bring your booking confirmation, a valid driving licence, and a major credit card in the main driver's name for the authorisation hold.
What are the Thrifty counter hours at Newark Airport in New Jersey?
The Thrifty counter at 132 Carson Rd, Newark, NJ 07114, which serves Newark Liberty International Airport (EWR) in New Jersey, is open daily from 06:00 to 23:59.
Thrifty also has additional locations in the Newark area with different hours:
- 589 Ferry Street, Newark: Monday to Friday, 08:00 to 17:00.
- 2105 Route 22: Monday to Friday, 08:00 to 17:00; Saturday, 09:00 to 12:00.
If your flight lands after 23:59, contact the Thrifty New Jersey location in advance to confirm after-hours return procedures. Hours can also change on public holidays, so always verify against your booking confirmation before travel.
How does the vehicle return process work at Thrifty in New Jersey?
Returning a Thrifty hire car at the Newark, New Jersey location is straightforward. The return facility is at 132 Carson Rd, Newark, NJ 07114, the same off-airport address used for pickup.
- Follow the hire car return signs in the car park to reach the return entrance.
- Drop-off typically takes 0 to 10 minutes.
- For after-hours returns, follow the return entrance signs and any instructions provided by Thrifty at pickup.
Before returning, refuel within approximately 10 miles of the New Jersey return location to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof. If you return the car below the recorded fuel level, Thrifty may charge a refuelling fee at a rate higher than the pump price, plus a service fee.
How do tolls work on New Jersey roads when renting from Thrifty?
New Jersey has an extensive toll network, and driving a Thrifty hire car in New Jersey means you will very likely encounter tolled roads. The main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Tolling is mostly cashless, using the E-ZPass electronic system.
Approximate toll costs for passenger vehicles:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): starting at approximately US$0.95, increasing with distance.
- Garden State Parkway (full length, 172 miles): at least US$1.90.
- Atlantic City Expressway (full length, 44 miles): approximately US$5.50.
Your Thrifty hire vehicle in New Jersey will include a toll device. At pickup you can choose between:
- An unlimited toll package, typically US$11 to US$26 per hire day, covering all tolls during the hire.
- Pay-per-use, where Thrifty charges each toll plus administrative fees after the hire ends.
If you opt out of the Thrifty toll programme and drive a cashless-only gantry without a personal transponder, you may be charged up to three times the toll amount (maximum US$5 per toll) in addition to the toll itself. Toll charges can appear on your card days or even weeks after you return the vehicle.
Does driving a Thrifty hire into New York City from New Jersey trigger extra charges?
Yes, driving a Thrifty hire car from New Jersey into New York City can trigger significant extra charges beyond standard New Jersey tolls.
- Crossing bridges or tunnels between New Jersey and Manhattan (such as the Lincoln Tunnel or Holland Tunnel) costs approximately US$15 to US$25 or more per crossing.
- If you drive into the Congestion Relief Zone in Manhattan (generally south of and including 60th Street), a daily congestion fee of US$8.99 plus taxes applies. This is billed automatically via cameras; there are no toll booths.
- You can avoid the congestion fee by using the FDR Drive or the West Side Highway (Route 9A) without exiting onto local streets within the zone.
These charges are separate from any New Jersey Turnpike or Garden State Parkway tolls you may incur. If you enrolled in the Thrifty toll programme in New Jersey, these crossings are typically covered. If you opted out, each toll plus fees will be billed to your card after the hire ends.
Can I get cashback on tolls paid during my Thrifty hire in New Jersey?
Yes, all Hola Car Rentals bookings, including Thrifty hires in New Jersey, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
Given that New Jersey roads such as the Turnpike, Garden State Parkway, and Atlantic City Expressway can add up quickly, this benefit can provide meaningful savings.
To claim your cashback:
- Email [email protected] within 30 days of returning the Thrifty vehicle in New Jersey.
- Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
- Attach your Hola Car Rentals booking confirmation, the Thrifty hire agreement signed at pickup, and a toll receipt or statement showing charges paid.
Example: if your booking total is US$600, the cap is US$30. If you paid US$22 in New Jersey tolls, you receive US$22 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.
What documents do I need to pick up a Thrifty hire car in New Jersey?
To collect a Thrifty hire car in New Jersey, you must present the following physical documents at the counter:
- A valid, original driving licence (not a digital copy).
- A major credit card with the main driver's name printed on the card, for the security hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Thrifty New Jersey locations.
Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; digital versions are not accepted at the Thrifty counter.
What security deposit does Thrifty require in New Jersey?
When picking up a Thrifty hire car in New Jersey, the counter will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after the hire ends.
For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Thrifty New Jersey location depends on the vehicle class, hire duration, and the specific location (airport versus off-airport).
- Only a major credit card with the driver's name printed on the card is accepted for the deposit.
- Debit cards, prepaid cards, and virtual cards are not accepted.
- Premium or speciality vehicle classes may require a higher hold.
After you return the Thrifty vehicle in New Jersey and the contract closes, the hold is released. Your bank controls when the funds reappear in your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.
Are there extra fees and taxes added to Thrifty hires at Newark Airport in New Jersey?
Yes, Thrifty hires picked up at or near Newark Liberty International Airport in New Jersey include several mandatory fees and taxes on top of the base rate. These are standard across the New Jersey hire market and are not unique to Thrifty.
- Airport Concession Fee Recovery (ACFR): charged by Thrifty to offset the concession fees paid to the airport authority.
- Customer Facility Charge (CFC): a per-day or per-hire fee mandated by the airport for use of hire car facilities.
- Vehicle Licensing Cost Recovery (VLCR): covers registration and licensing costs for the fleet.
- New Jersey Domestic Security Fee: a state-mandated surcharge applied to all hires up to 28 days.
- State hire tax and any applicable local surcharges.
Off-airport Thrifty locations in New Jersey, such as those in Upper Saddle River, East Brunswick, or Middletown Township, typically avoid the ACFR and CFC, which can make them less expensive overall. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Thrifty counter in New Jersey.
Is there a young driver surcharge for drivers under 25 at Thrifty in New Jersey?
Yes, Thrifty in New Jersey applies a young driver surcharge for renters between 21 and 24 years old. The standard minimum age to hire without a surcharge is 25.
- The Thrifty young driver fee in the United States is approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period.
- Drivers aged 21 to 24 are generally restricted to smaller vehicle classes such as economy, compact, and intermediate categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the main driver to be at least 25.
- Drivers under 21 cannot hire from Thrifty in New Jersey.
New Jersey is not one of the states (like New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the standard 21-minimum policy applies at Thrifty New Jersey locations. Budget for the surcharge when comparing rates, as it can significantly increase the total cost of your hire.
Can I add an additional driver to my Thrifty hire in New Jersey?
Yes, you can add an additional driver to a Thrifty hire in New Jersey, but the additional driver must be present at the counter at pickup with their own valid driving licence.
When the additional driver is not included in your rate, Thrifty in New Jersey charges approximately US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes for the full hire period. Check your booking confirmation to see whether an additional driver is already included in your rate.
- The additional driver must meet the same age and document requirements as the main driver.
- For Thrifty in New Jersey, additional drivers should generally be at least 25 years old; younger additional drivers may be subject to a young driver surcharge or may not be accepted.
- If the additional driver's licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit.
- Both the main driver and the additional driver must sign the hire agreement at the Thrifty counter.
Only drivers listed on the Thrifty hire agreement in New Jersey are covered by the vehicle's protections such as CDW and liability cover.
What insurance coverage is included in a Thrifty hire in New Jersey?
The insurance and protection options available with a Thrifty hire in New Jersey depend on the rate plan selected at booking. It is important to review your confirmation carefully before arriving at the counter.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. CDW does not cover third-party liability.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Thrifty hire in New Jersey. Some US states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
- Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are optional add-ons available at the Thrifty counter in New Jersey.
CDW and LIS are separate protections. Pairing both gives you cover for the hire vehicle and for third parties. Always confirm what is listed on your Thrifty New Jersey hire agreement before signing, and decline any add-on you did not choose in advance.
Is travel assistance included with my Thrifty booking in New Jersey?
Yes, most Hola Car Rentals bookings, including Thrifty hires in New Jersey, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving New Jersey highways such as the Turnpike or Garden State Parkway.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW) or third-party liability (handled by LIS/SLI). Always check your Thrifty New Jersey booking confirmation for the exact terms and coverage limits that apply to your reservation.
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