Van Hire
in Virginia

Hola Car Rentals is the only premium partner of the top car hire brands operating in Virginia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Virginia.

No. With Hola Car Rentals, all costs and charges for your booking in Virginia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Virginia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a hire van in Virginia, you must present all of the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any van hire counter in Virginia.

At Norfolk International Airport (ORF) in Virginia, van hire counters are located in the Arrivals Terminal on Level 1. Counter hours run from 4:30 AM until the last arriving flight nightly.

Pickup for most van hire brands, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, is on Level G of Garage A. American and Sixt operate from Level 1 of Garage A instead.

Van hire return is on Level 2 of Garage A for the majority of brands.

Brands operating at ORF include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, among others. If you are unsure which level your specific van hire brand uses, check your booking confirmation or ask airport staff at the information desk on Level 1.

In Virginia, the minimum age to hire a van without additional surcharges is 25. Drivers aged 21 to 24 may hire in Virginia but will be subject to a daily young-renter surcharge, and most van and minivan categories are restricted to drivers aged 25 and older.

This vehicle-class restriction is important for van hires specifically. Vans, minivans, full-size vans, and similar large vehicle categories are typically reserved for renters aged 25 and above across all major brands operating in Virginia, including Enterprise, Budget, Hertz, Avis, and Alamo.

There is no upper age limit for hiring a van in Virginia under standard policies.

If you are between 21 and 24 and need a van in Virginia, contact customer support before booking to confirm whether any eligible van category is available for your age group at your chosen location.

Virginia uses E-ZPass as its primary electronic toll system, and your hire van will come equipped with an electronic toll device. At the counter, you can choose between two options:

• An unlimited toll package, typically costing between US$11 and US$25 per day depending on the brand, which covers all tolls for a fixed daily fee
• A pay-per-use arrangement, where the hire company charges you the actual toll amount plus an administrative processing fee after the hire ends

Common toll roads your van may encounter in Virginia include:

• Powhite Parkway: US$0.75 for standard 2-axle vehicles, US$1.25 for 4-axle vehicles
• Chesapeake Expressway (16 miles): US$4.00 for 2-axle vehicles, US$5.00 for 4-axle vehicles
• Pocahontas Parkway: US$4.85 for 2-axle vehicles, US$7.15 for 4-axle trucks
• I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

Note that passenger vans may be classified differently from standard 2-axle cars at some toll plazas, so confirm the axle count of your specific van with the counter agent. Toll charges can appear on your credit card days or even weeks after the hire ends.

Yes, you can claim a toll cashback refund on your hire van in Virginia through Hola Car Rentals. All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Virginia has several toll roads your van may use, including the Powhite Parkway, Chesapeake Expressway, Pocahontas Parkway, and the I-66 and I-95 Express Lanes. Any tolls paid on these roads during your hire period are eligible for the cashback claim.

To claim your refund:

• Email [email protected] within 30 days of returning the van
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the counter when picking up your van in Virginia. The card must have sufficient available credit to cover the security deposit hold.

For a standard van hire in Virginia, the typical security deposit hold is approximately US$300 to US$400, though the exact amount varies by brand, location, and vehicle class. Larger or premium vans may carry a higher hold.

The following are not accepted for the security deposit:

• Debit cards
• Prepaid cards
• Virtual or single-use card numbers
• Digital wallets such as Apple Pay or Google Pay
• Another person's card

Even if you prepaid your hire online, you must still present a physical credit card at the Virginia pickup counter. The hold is a temporary authorisation, not a charge, and is released after you return the van, though your bank may take up to 15 business days to reflect the release. Bringing a backup credit card is strongly recommended.

Van hires in Virginia follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

To protect yourself from incorrect fuel charges:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the van in Virginia with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some counter locations may offer a Prepaid Fuel option, which means you pay for a full tank upfront and return the van at any level. Any unused fuel is generally non-refundable under that option, so the Full-to-Full approach is usually better value for most van hires in Virginia.

Yes, most hire van bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. This benefit is particularly useful if you experience a medical emergency or an accident while driving your van on Virginia highways such as I-95, I-66, or I-81.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your hire in Virginia, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Yes, there are age restrictions for hiring a van in Virginia if you are under 25. Vans and minivans are among the vehicle classes that most hire brands in Virginia restrict to drivers aged 25 and older. This applies to brands such as Enterprise, Budget, Hertz, Avis, Alamo, Dollar, National, and Thrifty.

Drivers aged 21 to 24 are generally not eligible to hire a van in Virginia under standard policies. In most cases, only smaller vehicle classes such as economy, compact, and intermediate sedans or compact SUVs are available to renters in that age range.

There is one exception for certain Avis and Budget bookings: renters aged 21 to 24 who are citizens or residents of Latin America or the Caribbean may have the young-renter surcharge waived on eligible vehicle categories. However, vans are not among the eligible categories for this exception, so it does not apply to van hires in Virginia.

If you are under 25 and need a large vehicle in Virginia, contact customer support before booking to explore your options.

Yes, you can add an additional driver to your hire van in Virginia, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation shows "Additional driver free of charge," the first extra driver is included. If not, the daily fees by brand are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Virginia pickup counter with a valid driver’s licence and must sign the hire agreement. Anyone who drives the van without being listed on the agreement is not covered by the hire protections, including CDW/LDW and liability cover.

For Avis, Budget, and Payless hire vans in Virginia, additional drivers must generally be at least 25 years old. Age restrictions for additional drivers on van hires are stricter than for standard car categories.

When hiring a van in Virginia, two main types of cover are relevant:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire van from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in Virginia. Some U.S. states require a minimum level of liability cover, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended for hire vans in Virginia given the size of the vehicle.

CDW/LDW does not cover tyres, the undercarriage, the roof, or keys unless specifically stated in your hire agreement. It also does not apply if an unlisted driver was operating the van.

Check your booking confirmation to see which coverages are included in your rate. If you are unsure, review the United States rate plan details (All Inclusive vs All Inclusive+) before finalising your hire in Virginia.

Yes, one-way hire vans that start in Virginia and end in another state are generally possible, but a drop-off fee will likely apply and must be confirmed before booking.

The drop-off fee for a Virginia hire van is route-specific and varies by hire brand, the destination state, the season, and the van category. Larger vehicles like vans typically carry higher repositioning fees than standard cars.

How to check and manage the fee:

• During the booking process, select your different return location and the system will display any applicable drop-off fee under the "To pay at destination" section
• Review your booking confirmation to verify the fee matches what was shown at checkout
• At the Virginia pickup counter, confirm the drop-off fee on the hire agreement before signing

Cross-border one-way hires, such as returning the van in Canada, are often restricted or carry significantly higher fees. Always verify cross-border permissions on your specific booking confirmation.

The drop-off fee is separate from mileage, fuel, and tolls, and is not covered by No Extra Charges© unless it was not disclosed during the booking process.

Counter hours for hire van pickup vary by airport and brand in Virginia. At Norfolk International Airport (ORF), hire counters in the Arrivals Terminal on Level 1 are open from 4:30 AM until the last arriving flight nightly. This means the counters stay open late to accommodate delayed flights, which is useful if your hire pickup is scheduled for the evening.

At Richmond International Airport (RIC), major hire brands including Alamo operate on-site, though specific counter hours are set by each brand and may differ from ORF.

General guidance for hire van pickups at Virginia airports:

• If your flight is delayed by less than 24 hours, the hire company will hold your reservation
• If the delay exceeds 24 hours, contact support as soon as possible, since changes are not guaranteed
• After-hours returns should be arranged in advance; confirm key-drop procedures with your specific brand at the Virginia location

Always check your booking confirmation for the exact counter hours and location details for your hire in Virginia, as hours can change on public holidays.