Van Hire
in Utah

Hola Car Rentals is the only premium partner of the top car hire brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Utah.

No. With Hola Car Rentals, all costs and charges for your booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a hire van in Utah, you must present all of the following at the counter:

• A valid, unexpired driver’s licence (physical copy, not digital)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the hire van counter in Utah.

Hire van counters at Salt Lake City International Airport (SLC) in Utah are located inside the terminal building. Major brands including Alamo, Avis, Budget, Dollar, Enterprise, and Hertz all operate on-airport counters at SLC.

Counter operating hours vary by brand:

• Avis: 5 a.m. to 2 a.m.
• Budget: 24 hours
• Enterprise: 7 a.m. to midnight
• Alamo: 7 a.m. to midnight
• Hertz: 7 a.m. to 11 p.m.
• Dollar: 7 a.m. to 11 p.m.

If you are arriving outside standard hours, Budget is the only brand at SLC offering 24-hour service for hire vans in Utah. Follow the car hire signage inside the terminal to locate your specific brand's counter. If your brand operates from a consolidated hire car centre, look for shuttle bus stops marked with the brand logo outside the arrivals area.

Yes, Utah has a cashless toll system that hire van drivers should be aware of before hitting the road.

The main toll facility is the I-15 Express Lanes, a managed lane network spanning approximately 62 miles from Spanish Fork (near US 6) to Layton Parkway, passing through Salt Lake City and surrounding areas. Regular lanes on I-15 remain free and untolled, so you can avoid the Express Lanes entirely if you prefer.

If you do use the Express Lanes in your hire van, tolls are collected electronically. Rates are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Carpools with two or more occupants can receive a 100% exemption by switching an Express Pass transponder to HOV mode.

Utah has no congestion charges, emissions zones, or city-centre driving fees. Only the I-15 Express Lanes apply.

If you drive the Express Lanes without enrolling in a toll programme, the hire company will bill you at the highest applicable rate, plus administrative fees and potential fines of up to US$175, charged to your card on file four to six weeks after your hire ends.

When you pick up your hire van in Utah, you will be offered the option to enrol in the hire company's toll programme for the I-15 Express Lanes. Each brand prices this differently:

• National: US$3.95 per day, capped at US$19.75 per hire period, plus actual tolls and administrative fees
• Budget e-Toll Unlimited: US$10.99 to US$25.99 per day, capped weekly at US$54.95 to US$129.95
• Enterprise, Dollar, and Thrifty (via PlatePass): approximately US$3.95 per day, capped at US$19.75, plus actual tolls

Alternatively, if you already own a personal Express Pass or E-ZPass transponder, you can use it in your hire van in Utah without paying any additional toll programme fee. Inform the counter agent at pickup so they can deactivate the vehicle’s built-in device and avoid duplicate charges.

If you choose not to enrol in any programme and still drive the Express Lanes, the hire company will charge you the tolls at the highest applicable rate plus administrative fees, billed weeks after your hire ends.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire in Utah.

This is especially useful if you use the I-15 Express Lanes in Utah, where tolls are billed electronically and can accumulate across a multi-day hire.

To claim your cashback after returning the van:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterwards.

Yes, Utah's winter Traction Law (R920-6) can directly affect your ability to drive a hire van in certain areas of the state.

When the law is active, all vehicles including hire vans must have M+S or 3PMSF-rated tyres with a minimum tread depth of 5/32 inch, plus traction devices such as chains, to enter Class 3 segments. These segments include Big Cottonwood Canyon and Little Cottonwood Canyon, which are popular routes from Salt Lake City.

Many standard hire vans are two-wheel drive and may not be equipped with compliant winter tyres or traction devices. This means that during active traction law enforcement, a standard hire van in Utah could be turned away at canyon checkpoints or become unsafe on icy mountain roads.

Before renting a van in Utah during winter months, ask the hire counter agent whether the specific van you are receiving has 3PMSF-rated tyres and whether chains are available. UDOT provides live road condition maps and updates at 511 that you can check before driving into canyon areas.

In Utah, the minimum age to hire a van without a young-renter surcharge is 25. Drivers aged 21 to 24 may be able to hire, but a daily underage fee applies and most van and minivan categories are restricted to renters aged 25 and older.

This means that if you are under 25 and hoping to hire a van in Utah, you may find that van and minivan vehicle classes are unavailable to you. Smaller vehicle categories such as economy, compact, and intermediate sedans or SUVs are more commonly available to younger renters.

The young-renter surcharge amount varies by hire brand and location. Budget for this additional daily fee if you are between 21 and 24 years old.

Note that Utah is not New York or Michigan, which have state laws requiring hires to drivers aged 18 and older. In Utah, the standard partner policy of 25 as the no-surcharge minimum applies. Always confirm the specific rules for your chosen brand at the time of booking.

Yes, a major credit card in the main driver’s name, with the driver’s name printed on the card, is required to pick up a hire van in Utah. The hire company will place a temporary authorisation hold on the card at pickup.

For standard vehicles in the United States, typical authorisation holds range from US$300 to US$400, though the exact amount varies by brand, location, vehicle class, and season. A van or larger vehicle may carry a higher hold than a standard saloon.

Important points to keep in mind:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the authorisation hold
• The card must be physically present at the counter, not shown digitally
• The name on the card must match the main driver’s name on the hire agreement
• The hold reduces your available credit until your bank releases it after the van is returned, which can take up to 15 business days

Bring a backup credit card in your own name in case your primary card is declined.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable when driving a hire van across Utah's highways and more remote areas.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is designed for situations such as a medical emergency while driving a van through a remote part of Utah, or a legal issue arising from a road accident far from a major city. To activate assistance, call +1 888 980 9992 (toll-free, available 24 hours) or contact WhatsApp at +1 208 910 1001.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When hiring a van in Utah, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire van itself, including collision damage, theft, and vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Utah. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire booking.

Neither coverage protects your personal belongings inside the van or covers your own injuries as a passenger. For those, Personal Effects Coverage (PEC) and Personal Accident Insurance (PAI) are separate optional extras.

Check your booking confirmation to see which coverages are already included in your rate before accepting or declining anything at the Utah hire counter.

Hire vans in Utah follow a Full-to-Full fuel policy by default. You receive the van with a full tank and must return it full to avoid fuel charges.

To avoid extra fees:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the van in Utah with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the van was not full at pickup, ask the agent to record the exact starting level on the agreement. You only need to return it at that same level, not necessarily full.

Yes, one-way hire in Utah is possible, but a drop-off fee may apply depending on your specific route and the hire brand you choose.

Whether a drop-off fee applies depends on the pickup and return locations, the distance between them, the vehicle class (vans and larger vehicles can carry higher repositioning fees), and the hire partner's policies. The fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process.

Common patterns for hire vans in Utah:

• Returning to the same city or airport: typically no drop-off fee
• Returning to a different city within Utah: a drop-off fee often applies
• Returning to a different state: a drop-off fee usually applies and some routes may not be permitted

Always check the booking details page before confirming a one-way hire in Utah. If the fee is not shown during checkout, no drop-off fee applies to that route. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support.

Yes, you can add an additional driver to your hire van in Utah, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your hire. If it is not included, daily fees vary by brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Utah pick-up counter with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the hire’s insurance protections. Anyone who drives the van in Utah without being named on the contract may void coverage entirely.

Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Utah.