Van Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire van pickups at Phoenix Sky Harbour Airport (PHX) are handled at the Rental Car Centre (RCC), located at 1805 E. Sky Harbour Circle South. The RCC is a separate facility from the terminals, so you will not find any van counters inside the terminal buildings themselves.

To reach the RCC, follow these steps after collecting your luggage:

• Follow overhead signs for "Ground Transportation" and then "PHX Sky Train" inside your terminal.
• Take the lift or escalator to the Sky Train platform and board towards the Rental Car Centre. The Sky Train is free and runs 24 hours a day, 7 days a week, with trains arriving every 3 to 5 minutes.
• The journey takes approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.
• Exit at the Rental Car Centre station and look for the counter matching the brand shown in your booking confirmation (Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, or Thrifty).
• Complete your paperwork and follow posted signs to your assigned van in the car park.

Allow 15 to 30 minutes in total from baggage reclaim to reaching the van counter, and allow extra time during busy travel periods.

No, there are no toll roads in Arizona, so driving a hire van anywhere in the Phoenix metropolitan area will not incur any toll charges.

Unlike states such as Florida, Texas, or California, Arizona does not operate any toll highways, express lanes, or cashless toll corridors. Systems like E-ZPass or SunPass are not used here, and you will not encounter any toll plazas or gantries on Phoenix-area roads.

Some hire companies may offer an optional e-Toll service at the counter, but this product is designed for use in other states and has no practical benefit for a van hire driven solely within Phoenix or Arizona.

If your journey takes you beyond Arizona into neighbouring states that do have tolls, Hola Car Rentals includes Tolls Cashback on every booking. You can claim up to 5% of your total booking value back for any tolls paid during your hire. To claim, email [email protected] within 30 days of returning the van, attaching your hire agreement and toll receipts.

To collect a hire van in Phoenix, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original licence.
• A major credit card with the driver’s name printed on the physical card, used for the excess authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Phoenix van hire counter.

Note that all drivers and additional drivers at Phoenix Sky Harbour must be at least 21 years old. Drivers aged 21 to 24 may be subject to a young-driver surcharge and are typically restricted from hiring certain van classes.

Yes, Phoenix operates an active network of photo safety cameras that van drivers should be aware of, as they work differently from what many visitors expect.

Unlike intersection-based cameras common in other cities, Phoenix places cameras mid-block on major arterial roads. Active corridors include Thunderbird Road, 32nd Street, 7th Street, Indian School Road, Camelback Road, 51st Avenue, Baseline Road, and Bell Road. Citations are issued for speeds 11 mph or more over the posted limit.

Nine of these cameras rotate every six months, and eight additional cameras rotate weekly within 15 mph school zones, meaning the enforcement locations change regularly and cannot be reliably predicted.

For van drivers, this is especially relevant because vans are larger vehicles that may take longer to decelerate. Staying at or below posted speed limits on Phoenix arterials is the most reliable way to avoid a citation. Be particularly alert in school zones, where the speed limit drops to 15 mph and camera enforcement is active on a rotating basis.

Speed camera fines are a post-hire charge and are not covered by any hire insurance or the No Extra Charges© guarantee, so the driver is personally responsible for any citations issued during the van hire period in Phoenix.

Yes, Phoenix has specific street parking rules that directly affect hire van drivers, particularly for larger vehicles.

Key restrictions to know before driving a van in Phoenix:

• Vans over 25 feet in length cannot park on city streets for more than 6 consecutive hours, except on state highways passing through the city.
• All vehicles must remain at least 11 feet from the street centreline when parked.
• Any unattended vehicle left on a public street for more than 48 hours may be treated as abandoned and towed.

For longer stops, use designated parking lots, garages, driveways, or approved shoulders rather than city streets. Industrial areas in west Phoenix may allow overnight parking but typically lack amenities.

Metered parking in Phoenix varies widely, from 15-minute limits to 8-hour maximums, with most spaces capped at 1 to 2 hours. Loading zones require payment between 5 pm and 10 pm, and commercial use zones are enforced from 7 am to 5 pm. An inoperable meter does not exempt you from a fine.

Phoenix's wide arterial roads make van driving comfortable, but the short street parking windows mean you should plan stops at designated facilities rather than relying on kerbside parking during your hire period.

When you pick up a hire van in Phoenix, the hire company will place a temporary authorisation hold on your credit card at the counter. For standard vehicles in the United States, typical holds range from GBP 300 to GBP 400, though the amount for a van may be higher depending on the vehicle class, the specific hire brand, and the location.

Important things to know about the deposit:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the van is returned.
• You must present a physical, major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Phoenix van hire counters.
• Banks control how quickly the hold is released after return. This can take up to 15 working days.
• Bring a backup credit card in case your primary card is declined.

Hola Car Rentals cannot determine the exact hold amount in advance, as this is set by the hire partner’s desk at the time of pickup. If you want to confirm the expected amount before arriving at the Phoenix counter, contact the hire brand listed in your confirmation directly.

Yes, you can add an additional driver to your van hire in Phoenix, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your reservation.

If the additional driver is not included in your rate, the daily fees at Phoenix van hire counters are approximately:

• Avis, Budget, and Payless: GBP 10 per hire day, capped at GBP 50 (plus taxes)
• Hertz, Thrifty, and Dollar: GBP 11 per hire day, capped at GBP 155 (plus taxes)
• Alamo, National, and Enterprise: GBP 13 per day (plus taxes)

Requirements for adding a driver to your Phoenix van hire:

• The additional driver must be physically present at the counter at pickup.
• They must present a valid driving licence and meet the minimum age requirement (21 in Arizona, with a young-driver surcharge for drivers under 25).
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the van’s insurance protections.

Most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an unexpected situation arises during your van hire in Phoenix or on the road in Arizona.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit is particularly useful for van travellers in Phoenix, where long drives across Arizona's desert highways can leave you far from urban medical facilities. If an incident occurs, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your van hire.

Yes, one-way van hires from Phoenix to a different city are possible, though a drop-off fee may apply depending on your route and the hire brand.

The drop-off fee is a one-off charge set by the hire partner to reposition the van between locations. It varies based on the distance between cities, the vehicle class, the season, and the specific brand. For a van hire, this fee can be higher than for a standard car due to the cost of repositioning larger vehicles.

How to check if a drop-off fee applies to your Phoenix van hire:

• During the booking process on the Hola Car Rentals website, select your different return location. If a fee applies, it will appear under the "To pay at destination" section on the rate details page.
• Your booking confirmation will also list the drop-off fee if one is included in your reservation.

Note that cross-border one-way hires (for example, returning the van in Mexico) are often restricted or carry significantly higher fees. Always confirm cross-border permissions with the hire brand before driving out of the United States.

If the counter charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.

The minimum age to hire a van in Phoenix is 21, but drivers under 25 will face restrictions and additional costs that are especially relevant for van hires.

Key age rules for van hires in Phoenix:

• Drivers aged 21 to 24 are subject to a daily young-driver surcharge, which varies by hire brand.
• Vans and minivans are classified as restricted vehicle categories. Most hire partners in Phoenix require the main driver to be at least 25 years old to hire a van. This means drivers aged 21 to 24 may not be eligible to hire a van at all, depending on the brand.
• Drivers 25 and older face no age-related surcharges or class restrictions.

If you are between 21 and 24 and need a van in Phoenix, contact Hola Car Rentals customer service before booking to confirm which brands and van categories are available to you. Some Avis and Budget rates waive the young-driver fee for main drivers aged 21 to 24 who are citizens or residents of Latin America and the Caribbean, but this exception does not apply to vans and other restricted vehicle classes.

All drivers, regardless of age, must present a valid driving licence and a major credit card in their name at the Phoenix pick-up point.

Van hires in Phoenix follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return on your Phoenix van hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During the hire, use the correct fuel type. Filling a van with the wrong fuel is not covered by any policy and may incur significant charges.
• Before returning the van, refuel within approximately 10 miles or 15 km of the Phoenix Rental Car Centre at 1805 E. Sky Harbour Circle South. Ask the agent at pickup for the nearest petrol station on your return route.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the van without a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the retail pump price, plus an administrative fee.

For after-hours van returns at Phoenix Sky Harbour, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

The insurance included with your Phoenix van hire depends on the rate plan you selected at booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans in the United States, each with different levels of protection.

Common coverages available for van hires in Phoenix:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire van from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van. In Arizona, not all hire companies are required to include state-minimum liability by default, so check your confirmation carefully.

What is not covered by standard van insurance in Phoenix:

• Tires, wheels, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
• Personal belongings inside the van
• Fines, speed camera citations, or parking violations
• Damage caused by prohibited use such as off-road driving or driving under the influence

Review your booking confirmation before arriving at the Phoenix counter to confirm exactly which coverages are included in your hire rate.

Returning a hire van at Phoenix Sky Harbour Airport is straightforward. All van returns go to the same Rental Car Centre (RCC) at 1805 E. Sky Harbour Circle South, regardless of which brand you hired from.

Steps for returning your Phoenix van hire:

• Follow "Rental Car Return" signs as you approach the airport. These signs will direct you to the RCC.
• Drive into the RCC and proceed to your hire brand's designated return area inside the car park.
• A return agent will inspect the van and close out your contract. Have your fuel receipt ready to show the tank was returned full.
• After dropping off the van, take the lift or walkway to Level 5 of the RCC to board the PHX Sky Train back to your departure terminal. The Sky Train is free and runs 24 hours a day.

The RCC operates 24 hours a day, 7 days a week, so after-hours returns are possible. For after-hours drops, follow posted signage at the RCC and check your hire agreement for any brand-specific key drop instructions.

Before leaving for the airport, refuel the van at a petrol station near the RCC to comply with the Full-to-Full fuel policy and avoid refuelling charges. Ask the agent at pickup to recommend the closest station on your return route.