Van Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire in Hawaii is collected at the Consolidated Rent-A-Car facility (CONRAC) at Daniel K. Inouye International Airport (HNL) in Honolulu. This is a five-storey building that houses ten hire car companies under one roof, so all major brands are in the same location.

After landing, follow the airport signage for the Rental Car Centre. A shuttle or tram connects the terminals to the CONRAC building. Check your booking confirmation for the exact brand name on your reservation, then locate that brand's counter inside the facility.

Brands available for van hires at HNL include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, and National. Bring all required documents to the counter: your driving licence, passport, credit card in the main driver's name, and your booking confirmation.

No, Hawaii has no toll roads, toll bridges, or toll tunnels of any kind. Driving a van anywhere in Hawaii, including on Oahu, Maui, Kauai, and the Big Island, will not result in any toll charges. There are no cashless toll systems, transponder programmes, or congestion charges operating in the state.

Because Hawaii has no tolls, you do not need to enrol in any toll programme at the van hire counter, and you will not be billed for toll pass fees during your hire.

However, if your trip takes you to other U.S. states where tolls do apply, Hola Car Rentals includes Tolls Cashback on every booking. You can claim up to 5% of your total booking value back for tolls paid during your hire period by emailing [email protected] within 30 days of returning the van, along with your hire agreement and toll receipts.

To collect your van hire in Hawaii, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, unexpired driving licence with a photo (physical card only)
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

Debit cards and prepaid cards are not accepted for the security deposit on a van hire in Hawaii. Bring a major credit card with sufficient available credit to cover the hold, which is typically around US$300 to US$400 for standard vehicles.

Yes, a young driver surcharge applies to van hires in Hawaii for drivers aged 21 to 24. The standard minimum age to hire without a surcharge in the United Kingdom is 25.

For drivers in the 21 to 24 age range, a young renter fee of approximately US$40 per day applies. Importantly, vans are classified as a speciality or restricted vehicle category, which means some hire partners may limit van availability to drivers aged 25 and older regardless of the surcharge.

Drivers under 21 are generally not permitted to hire a van in Hawaii. The minimum age rules are set by each hire brand and can vary slightly by location, so confirm the policy for your specific brand at the time of booking.

If you are 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee for eligible vehicle categories. However, vans are typically excluded from that exception. Check your booking confirmation to see whether the waiver applies to your reservation.

Driving a van in Hawaii comes with some important practical limitations that renters should know before collecting their vehicle.

Hawaii's roads include narrow, winding routes that can be challenging for larger vehicles. Routes such as the Road to Hana on Maui feature approximately 620 curves and 59 bridges, many of which are single-lane. A full-size van or passenger van may be difficult to manoeuvre on these sections and could be prohibited by the hire company's usage policy.

All hire partners in Hawaii prohibit off-road use and driving on unpaved roads. Doing so in a van can void your Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage, leaving you financially responsible for any damage.

Additional restrictions to keep in mind for your Hawaii van hire:

• Hire companies prohibit overloading the van beyond its stated passenger or cargo capacity
• Some roads beyond Hana have no guardrails and are subject to washouts and weather closures
• Hawaii state law requires liability insurance when operating any hire vehicle, including a van

Stick to paved state and county highways for the safest and most coverage-compliant van hire experience in Hawaii.

Van hires in Hawaii are subject to several local taxes and fees that are charged at the counter and are separate from your prepaid rate. These are standard charges imposed by the state and airport, not by the hire brand.

• Hawaii General Excise Tax applies to all hire transactions statewide
• A Hire Motor Vehicle Surcharge Tax applies to passenger vans (cargo vans or hires exceeding six months may be exempt)
• Airport Concession Recovery Fees (ACRF) and Customer Facility Charges (CFC) apply to van hires collected at HNL and other Hawaii airports
• Maui locations may carry an additional county surcharge of approximately US$7 to US$11 per day

Your booking confirmation will indicate whether taxes and fees are included in your prepaid total or listed as amounts due at collection. Review the confirmation carefully before arriving at the counter so there are no surprises when you collect your van in Hawaii.

Van hires in Hawaii follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Hawaii van hire:

• At collection: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer
• During the hire: use the correct fuel type as shown in the van. Keep fuel receipts in case of any dispute
• Before return: refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• At drop-off: take a final photo of the full gauge and keep the receipt showing the station address, date, and time

If you return the van in Hawaii with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Refuelling near the airport or return location before drop-off is always the most cost-effective option.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your van hire in Hawaii as well. However, this benefit is available only to non-North American customers. Residents of the United Kingdom and Canada do not qualify.

If you are eligible, the travel assistance included with your Hawaii van hire typically covers:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness
• Legal assistance in case of an accident involving your van
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your van in Hawaii, such as a medical emergency on a remote road or a motorway breakdown situation, contact the Terrawind assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always call first to open a case before incurring expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact coverage terms that apply to your Hawaii van hire.

Yes, you can add an additional driver to your van hire in Hawaii, either as part of your rate or by paying a daily fee at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, the daily fees by brand are approximately:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the counter when you collect the van in Hawaii. They must bring a valid driving licence and any required International Driving Permit, and they must sign the hire agreement. Only drivers listed on the agreement are covered by the van's insurance protections.

Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If the additional driver is under 25, a young renter surcharge may apply or they may not be accepted depending on the location's policy.

Hawaii state law requires liability insurance when operating any hire vehicle, including a van. There are two main types of cover to consider for your Hawaii van hire.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Hawaii. Some U.S. states require hire companies to include a state-minimum liability amount, but this is not guaranteed at every location. Adding supplementary liability cover of up to US$300,000 is strongly recommended.

Key exclusions to be aware of for your Hawaii van hire:

• Off-road use or driving on unpaved roads voids CDW and LDW
• Only drivers named on the hire agreement are covered
• Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased

Review your booking confirmation to confirm which coverages are included in your rate before collecting the van.

When you collect your van hire in Hawaii, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the van.

Typical deposit hold amounts in the United Kingdom are approximately US$300 to US$400 for standard vehicles. Larger passenger vans or speciality van categories may carry a higher hold amount. The exact figure is set by the hire brand at the counter and can vary by location and season.

Important requirements for the deposit on your Hawaii van hire:

• You must present a physical, major credit card (Visa, Mastercard, American Express, or Discover) in the main driver's name, with the driver's name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must have sufficient available credit to cover the hold plus any expected charges

After you return the van in Hawaii, the hold is released by the hire company. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Notify your bank of your travel dates in advance to avoid fraud blocks on the authorisation.

Returning a van hire to a different island in Hawaii is treated as a one-way or drop-off hire, and a drop-off fee will typically apply. Inter-island one-way van hires are not always available, and some hire partners may not permit them at all due to the logistical challenges of repositioning vehicles between islands.

If a one-way van hire between Hawaiian islands is available for your dates and chosen brand, the drop-off fee will be shown during the booking process under the "To pay at destination" section of the checkout screen. This fee is paid at the counter and cannot be prepaid.

Key points to know about one-way van hires in Hawaii:

• Not all brands or locations support inter-island one-way returns for vans
• Drop-off fees vary by route, vehicle class, and season
• Changing your return location after booking may reprice the hire and increase the fee
• If no drop-off fee is shown during booking, no fee applies for that specific route

If you need to travel between islands, confirm availability and the applicable fee before completing your van hire reservation in Hawaii.

An International Driving Permit (IDP) may be required to hire a van in Hawaii depending on the language and script of your driving licence.

If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory. Without it, the hire counter may refuse to hand over the van in Hawaii. If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required in most cases.

Important rules about the IDP for your Hawaii van hire:

• The IDP is a translation document only. It must always be carried together with your original driving licence
• An IDP alone is not sufficient to hire a van. The original licence must also be presented
• Obtain your IDP in your home country before travelling. It cannot be issued to non-residents once you are in the United States
• International visitors must also bring a passport and, if applicable, round-trip flight or cruise tickets

All documents presented at the hire counter in Hawaii must be physical originals. Digital or scanned copies are not accepted for van hire collection.