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Frequently Asked Questions
What does my van hire in Georgia through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges when I hire a van in Georgia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire van at Hartsfield-Jackson Atlanta Airport in Georgia?
Yes, van hires in Georgia are available at Hartsfield-Jackson Atlanta International Airport (ATL), and all major brands operate from a consolidated Rental Car Centre located at 2300 Rental Car Centre Parkway.
After landing, follow signs to the Rental Car Centre shuttle stop inside the terminal. A free automated people mover or shuttle bus runs continuously between the terminals and the Rental Car Centre. Once there, locate your brand's counter on the main floor and present your booking confirmation, driver’s licence, and credit card to collect your van.
Brands offering vans at ATL include Avis, Budget, Enterprise, Hertz, Alamo, National, Dollar, and Thrifty. Budget operates 24 hours a day, 7 days a week at this location. Other counters generally align with flight schedules.
For after-hours van returns, drive to the designated lot at the Rental Car Centre, park in the marked area for your brand, and use the key drop box. Keep a photo of the van's condition and fuel gauge before dropping the keys.
Do toll roads exist in Georgia and how do they work for a hire van?
Yes, Georgia has toll roads, and if you drive your hire van on them you will need to understand how the system works to avoid unexpected charges.
Georgia does not have traditional toll plazas. Instead, the Atlanta metro area operates Georgia Express Lanes, a network of dynamically priced lanes that are entirely cashless. The primary transponder system is Peach Pass. Compatible alternatives include SunPass and Quick Pass.
Typical costs on Georgia Express Lanes vary by congestion:
- I-85 Express Lanes (15 miles): US$0.10 to US$0.90 per mile
- I-85 Extension (10 miles, towards Suwanee and Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, towards Stockbridge): minimum US$0.10 per mile
- Northwest Corridor (I-75 and I-575, towards Marietta and Kennesaw): minimum US$0.10 per mile
Your hire van will already have an electronic toll device installed. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the hire company charges actual tolls plus an administrative processing fee. Driving in Georgia Express Lanes without a valid transponder or approved pass is illegal and results in toll violations recharged to you with added fees.
Note: if your van has 3 or more occupants, you may use Peach Pass Express Lanes toll-free under Georgia's carpool exemption.
What documents do I need to pick up a hire van in Georgia?
To pick up a hire van in Georgia, you must present a complete set of physical documents at the counter. Digital copies are not accepted.
- A valid, original driver’s licence in the main driver’s name
- A physical major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must be carried alongside your original licence.
Debit cards and prepaid cards are not accepted for the security deposit on a van hire in Georgia. Make sure your credit card has sufficient available credit to cover the authorisation hold, which is typically US$300 to US$400 for standard vehicles and may be higher for larger vans.
Can I get Tolls Cashback on my hire van in Georgia?
Yes, every hire van booked through Hola Car Rentals in Georgia includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
This is especially useful in Georgia because the Atlanta metro area uses Georgia Express Lanes with dynamic pricing on routes like I-85, I-75, and the Northwest Corridor. Toll costs can add up quickly depending on how often your van uses these lanes.
To claim your cashback after returning the van in Georgia:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your hire rate; you still pay tolls normally and then claim reimbursement afterwards.
Can a driver under 25 hire a van in Georgia?
Yes, drivers aged 21 to 24 can hire a van in Georgia, but restrictions and surcharges apply.
In the United States, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 are subject to a daily young-renter surcharge, and most hire companies restrict larger vehicle classes, including full-size vans and minivans, to renters aged 25 and older.
At Atlanta locations, some brands such as Budget allow drivers aged 21 to 24 to hire certain van classes, but this depends on the specific vehicle category and location policy. Enterprise also notes a minimum age of 21 for vans with possible regional exceptions.
Typical young-renter surcharges at Georgia locations vary by brand:
- Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates with Avis and Budget may waive the underage fee, but this exception does not apply to vans or larger vehicle classes. Always confirm eligibility before booking your Georgia hire.
What is the fuel policy for a van hire in Georgia?
Van hires in Georgia follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. If the van is not full at pickup, the exact starting level must be noted on the agreement, and you only need to return it at that same level.
At return, refuel within approximately 10 miles or 15 km of the return location, which at Hartsfield-Jackson Atlanta Airport in Georgia means stopping near the I-85 or I-285 access roads before reaching the Rental Car Centre. Keep your fuel receipt showing the date, time, and station address.
If you return the van below the recorded level, the hire company may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative handling fee
For after-hours van returns in Georgia, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.
How does the security deposit work for a van hire in Georgia?
Yes, a security deposit authorisation is required for every van hire in Georgia, placed on your credit card at the time of pickup.
The authorisation is a temporary hold, not a charge. It reduces your available credit until the hire company releases it after you return the van. In the United States, typical holds range from US$300 to US$400 for standard vehicles. For larger vans or premium classes, the hold may be higher.
Important requirements for the deposit on a Georgia van hire:
- The card must be a physical, major credit card with the driver’s name printed on it
- The card must be in the main driver’s name
- Debit cards, prepaid cards, and virtual cards are not accepted
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
After returning the van in Georgia, the hire company releases the authorisation hold, but your bank controls when the funds appear back on your statement. This can take up to 15 business days. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.
Is travel assistance included with my van hire in Georgia?
Yes, most van hires booked through Hola Car Rentals in Georgia include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is particularly relevant in Georgia because the state has long stretches of highway and rural roads where an unexpected medical situation or travel disruption far from a major city could be stressful to handle alone. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the assistance during your Georgia van hire, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Georgia hire.
What insurance options should I consider for a van hire in Georgia?
When hiring a van in Georgia, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire van itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Georgia. Some U.S. states require hire companies to include state-minimum liability, but not all do. Georgia does not mandate a specific minimum for hire vehicles in all cases, so confirming your liability cover before picking up the van is strongly recommended.
Common mistakes to avoid on your Georgia van hire:
- Assuming CDW/LDW covers third parties, it does not
- Forgetting to add all additional drivers to the agreement, as cover only applies to named drivers
- Driving the van off-road or in restricted areas, which can void both CDW/LDW and liability cover
Review your Hola Car Rentals booking confirmation to see which protections are already included in your rate before deciding what to add at the counter in Georgia.
Can I add an additional driver to my van hire in Georgia?
Yes, you can add an additional driver to your van hire in Georgia, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees for a Georgia van hire vary by brand:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the pickup in Georgia with a valid driver’s licence and any required International Driving Permit. They must sign the hire agreement. Only drivers listed on the agreement are covered by the van’s insurance protections.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup. If the additional driver is under 25, a young-renter surcharge may apply or they may not be accepted depending on the location's policy.
Can I pick up a van in Atlanta and drop it off in another Georgia city?
Yes, one-way van hires within Georgia are generally available, allowing you to pick up in Atlanta and return the van to another location in the state, but a drop-off fee may apply.
The drop-off fee is route-specific and set by the hire partner. It is not included in your prepaid rate and must be paid at the counter. When booking your Georgia hire, the fee will appear under the To pay at destination section on the checkout page if it applies to your route. If no fee is shown, no drop-off charge applies to that specific route.
Key points about one-way van hires in Georgia:
- Same-city routes, such as ATL airport to downtown Atlanta, often carry no drop-off fee
- Routes between different cities or regions within Georgia typically do carry a fee
- The fee varies by distance, vehicle class, and season
- Changing your drop-off location after booking may reprice the hire and recalculate the fee
If the counter charges a different drop-off fee than what appeared on your confirmation, keep all paperwork and contact support. Hola Car Rentals No Extra Charges© Coverage may apply if the fee was not disclosed during booking.
What van sizes and models are available to hire in Georgia?
Yes, a range of van sizes and models are available to hire in Georgia, primarily through the major brands at Hartsfield-Jackson Atlanta Airport and across the Atlanta metro area.
Common van categories available in Georgia include:
- Minivans: Chrysler Pacifica (7 passengers), Dodge Grand Caravan, Toyota Sienna (8 passengers), and similar models, typically priced from around US$57 to US$87 per day
- Passenger vans: Ford 15-Passenger Van, Mercedes-Benz Sprinter (up to 15 passengers), Ford Transit in various roof heights, Chevrolet Express, and Ram ProMaster
Availability of specific van models in Georgia is not guaranteed. Hire companies assign a vehicle within the booked class, so you may receive a similar substitute if the exact model shown during booking is unavailable. Specialty vans such as the Sprinter may carry higher daily rates due to their size and features.
Van availability in Georgia is concentrated in the Atlanta metro area, including ATL airport, downtown Atlanta, and Stone Mountain. Options become more limited outside the Greater Atlanta region. If you need a van for a specific group size or purpose, booking in advance is strongly recommended, especially during peak summer months when demand and pricing are higher.
Are there any driving rules in Georgia that affect hire van drivers?
Yes, there are a few Georgia-specific driving rules that are particularly relevant when operating a hire van in the state.
Georgia law prohibits texting or using a handheld device for navigation while driving. If you plan to use GPS navigation in your van, consider adding a GPS unit at the counter or using a mounted device to stay compliant and avoid fines.
Georgia Express Lanes in the Atlanta metro area require a valid Peach Pass or compatible transponder. Driving your hire van in these lanes without authorisation is illegal and results in toll violations that the hire company will recharge to you, often with significant administrative fees added. If your van carries 3 or more passengers, you may qualify for the carpool exemption and use Peach Pass Express Lanes toll-free.
Additional considerations for hire van drivers in Georgia:
- Major highways are generally well-maintained and suitable for vans, but two-lane roads with truck traffic require extra caution
- Rural roads in Georgia can be narrow with sharp curves and limited shoulders, which increases the challenge of manoeuvring a larger van
- Mountain roads in northern Georgia may have steep grades and unpaved sections where standard vans are not recommended and may be prohibited under your hire agreement
Always review the usage restrictions in your hire agreement before taking the van off paved roads in Georgia.
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