Van Hire
in Connecticut

Hola Car Rentals is the only premium partner of the top car hire brands operating in Connecticut, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Connecticut.

No. With Hola Car Rentals, all costs and charges for your booking in Connecticut are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Connecticut charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire counter at Bradley International Airport (BDL) in Connecticut is located at the Ground Transportation Centre at 180 Schoephoester Road, Windsor Locks. The good news is that no shuttle is needed: the Ground Transportation Centre is accessible by a short walk from Terminal A.

All major van hire brands operating at BDL, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty, have counters at this facility. When returning your van, follow signs for your specific brand's lot, typically on floors 2 through 4 of the Ground Transportation Centre.

Counter hours at BDL are extended to match late-arriving flights, with several brands staying open past midnight. If you are arriving on a late flight, your van hire counter should still be staffed, but confirm hours on your booking confirmation before travel.

No, Connecticut itself does not have state-operated toll roads, so you will not encounter tolls while driving your van within Connecticut's borders.

However, if you drive your van from Connecticut into neighbouring states, tolls do apply. Common examples include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and I-95 corridors all charge tolls
• Massachusetts: the Massachusetts Turnpike (I-90) has tolls
• Rhode Island: sections of I-95 are tolled

Toll plazas in the North East are almost entirely cashless, using electronic systems such as E-ZPass. Your van hire vehicle comes pre-equipped with an electronic toll device. At the counter you can enrol in the rental company's toll programme (typically GBP 3.95 to GBP 25.99 per usage day depending on the brand and plan) or pay per use, where the rental company bills you the toll amount plus an administrative fee after the hire ends.

If you plan to cross into New York or Massachusetts in your Connecticut van hire, enrolling in a toll programme at pickup is the simplest way to avoid unexpected post-hire charges.

To pick up your van hire in Connecticut, you must bring the following physical documents, as digital copies are not accepted at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling to Connecticut, as it cannot be issued abroad.

All documents must be physical originals. Name mismatches between your licence, passport, and credit card are a common cause of problems at the van hire counter, so verify everything matches before you travel.

Yes, all Hola Car Rentals van hire bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire, even when driving from Connecticut into neighbouring states.

Since Connecticut has no toll roads of its own, this benefit applies when your van crosses into states like New York or Massachusetts where cashless tolls are common. To claim your cashback:

• Email [email protected] within 30 days of returning your van
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is the lesser of your actual toll costs or 5% of your booking total. For example, if your Connecticut van hire booking totalled GBP 600, the cap is GBP 30. If you paid GBP 18 in tolls crossing into New York, you receive GBP 18 back. If you paid GBP 50, you receive GBP 30.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The minimum age to hire a van in Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire certain vehicle classes but will be charged a daily young-driver fee that varies by hire brand.

Vans and minivans are specifically listed as a restricted vehicle class for under-25 renters at most hire brands. This means that if you are between 21 and 24, you may not be eligible to hire a van in Connecticut at all, depending on the partner brand. Standard saloons and compact SUVs are typically the only classes available to younger drivers.

Typical young-driver surcharges at Connecticut van hire counters include:

• Avis, Budget, and Payless: GBP 13 per hire day plus taxes, capped at GBP 65 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

Connecticut is not New York or Michigan, so the 18-plus exception that applies in those states does not apply here. The standard minimum age of 25 for unrestricted van hire applies across Connecticut locations.

Your van hire in Connecticut uses a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your van at Bradley International Airport or another Connecticut location, refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the van below the recorded starting level, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee on top of the fuel cost

For after-hours van returns at BDL, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation. Returning the van full is always the most cost-effective option.

Yes, one-way van hires from Connecticut to another state are generally possible, but a drop-off fee will almost always apply and the amount varies by route, hire brand, vehicle class, and season.

When booking your one-way van hire, the drop-off fee is shown on the rate details page under the section labelled as charges due at the destination. It is not included in the pre-paid rate and must be paid at the counter. This fee is separate from fuel, tolls, and taxes.

A few things to keep in mind for cross-state van hires from Connecticut:

• Longer routes, such as Connecticut to Florida or the Midwest, typically carry higher drop-off fees than shorter regional routes
• Some van classes may have restrictions or higher repositioning fees due to fleet demand
• Cross-border hires into Canada require prior authorisation from the hire brand and are not always permitted

If you change your return location after booking your Connecticut van hire, the drop-off fee may be recalculated and the rate may reprice. Always confirm the fee shown on your confirmation matches what the counter presents at pickup.

You must present a physical major credit card with the driver’s name printed on the card, in the main driver’s name, at the Connecticut van hire counter. Debit cards, pre-paid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit authorisation hold.

At pickup, the hire company places a temporary authorisation hold on your card. For a standard vehicle in the United Kingdom, this is typically around GBP 300 to GBP 400, though the amount can be higher for larger vans or premium vehicle classes. The hold reduces your available credit until your bank releases it after the van is returned, which can take up to 15 working days.

Before travelling to Connecticut, take these steps to avoid issues at the counter:

• Confirm your card is enabled for in-person and international transactions if you are visiting from abroad
• Set a travel notice with your bank to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your van hire booking online, you are still required to present a physical credit card at the Connecticut pickup counter for the deposit hold.

Yes, most Hola Car Rentals van hire bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an emergency occurs while driving in Connecticut or on trips into neighbouring states.

This benefit is designed for situations such as a medical emergency on I-91 or I-84, a serious accident requiring legal assistance, or a flight cancellation affecting your travel plans. Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this cover. Check your booking confirmation to verify whether this benefit is included in your specific van hire rate.

Insurance included with your Connecticut van hire depends on the rate plan you selected at booking. Most Hola Car Rentals rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the van itself from a collision, theft, or vandalism, subject to any applicable excess shown on your confirmation.

CDW and LDW do not cover damage you cause to other vehicles or people. For that protection, you need Third-Party Liability cover, also called LIS, ALI, or SLI. In the United Kingdom, not all states require hire companies to include minimum liability by default, so it is important to confirm whether your Connecticut van hire rate includes this or whether you need to add it.

Common exclusions from standard van hire cover include:

• Tires, wheels, undercarriage, and roof damage
• Damage caused by prohibited use such as off-road driving or driving under the influence

At the Connecticut pickup counter, review the hire agreement carefully to confirm which covers are active and what excess applies. Adding all drivers to the agreement before leaving the lot is essential for cover to remain valid.

Yes, you can add an additional driver to your van hire in Connecticut, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Check your booking confirmation for the phrase additional driver free of charge. If it appears, the first extra driver is covered. If not, the fees by brand are:

• Avis, Budget, and Payless: GBP 13 per hire day plus taxes, capped at GBP 65 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

The additional driver must be present at the Connecticut van hire counter at pickup with a valid driver’s licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the van without being listed on the agreement is not covered by the hire’s protections, including CDW and liability cover.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Connecticut.

Yes, after-hours van returns are available at Bradley International Airport (BDL) in Connecticut. The Ground Transportation Centre at 180 Schoephoester Road, Windsor Locks, has key drop boxes where you can leave your van outside of counter operating hours.

To complete an after-hours van return at BDL smoothly, follow these steps:

• Refuel the van before arriving at the airport so the tank is at the level recorded on your hire agreement
• Park the van in your hire brand’s designated area, typically on floors 2 through 4 of the Ground Transportation Centre
• Take a photo of the fuel gauge and odometer before leaving the vehicle
• Place the keys and your fuel receipt in the key drop envelope provided by the hire company
• Keep a copy of your fuel receipt and photos as documentation in case any post-hire charges appear

Be aware that when you return a van after hours, the hire company formally closes the contract the next working day. Any damage noted during the inspection after you leave is your responsibility until the contract is officially closed, so documenting the van’s condition with photos at drop-off is strongly recommended.

Van hires in Connecticut are available beyond Bradley International Airport (BDL), though availability is concentrated in the state’s larger urban areas. Cities with van hire options include New Haven, Stamford, and West Haven, where brands such as Enterprise, Hertz, Avis, Budget, and others operate city branch locations.

A few practical points to consider when choosing where to pick up your van in Connecticut:

• BDL offers the broadest van selection and the most hire brands in one place, making it the most convenient option for visitors arriving by air
• City locations in New Haven and Stamford have standard business hours and may not offer the extended late-night availability that BDL provides
• Van availability at smaller Connecticut towns and branches is more limited and prices may be higher due to lower fleet volume
• After-hours key drop returns may be available at some city locations, but confirm this with the specific branch before booking

If your Connecticut van hire is booked through a city location rather than BDL, check the exact address and operating hours on your booking confirmation, as centre pickup and drop-off logistics differ from airport procedures.