VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Winnipeg, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Thrifty counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty pickup counter at Winnipeg Airport?
The Thrifty pickup counter at Winnipeg James Richardson International Airport (YWG) is located at 2000 Wellington Avenue, the hire facility closest to the terminal.
After collecting your luggage, follow the car hire signs to the shuttle stop. Thrifty operates a shuttle service from the terminal to the hire counter at that address. The airport counter is open daily from 07:00 to 23:59, with late returns accepted until 00:00 to 01:00, making it convenient for passengers arriving on evening flights.
If you booked a city location instead, note that Thrifty also operates at 1577 Erin Street (open Monday to Friday 08:00 to 17:30, Saturday and Sunday 09:00 to 17:00) and at 10 Hangar Line Road (open daily 09:00 to 17:00). Those locations do not offer a shuttle to or from the Winnipeg terminal, so you would need to arrange your own transport.
Are there toll roads I need to worry about when renting from Thrifty in Winnipeg?
No, there are no toll roads in Winnipeg or anywhere in Manitoba, so you will not encounter any toll charges during a standard Thrifty hire in Winnipeg.
Manitoba has no tolled highways, bridges, or express lanes. Hire car toll programmes such as transponder packages offered by other brands in the United States are not applicable here. You will not be billed any toll programme fees by Thrifty for driving within the province.
If your trip takes you outside Manitoba into provinces or U.S. states that do have toll roads, standard toll rules would apply in those areas. In that case, confirm with the Thrifty counter in Winnipeg whether cross-border or cross-provincial travel is permitted under your hire agreement before departing.
What documents do I need to pick up my Thrifty hire car in Winnipeg?
To pick up your Thrifty hire car in Winnipeg, you must bring the following physical documents:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
Visitors driving on a foreign licence can generally hire from Thrifty in Winnipeg without an International Driving Permit (IDP), provided the licence is in good standing. However, if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required as a translation document. The IDP must be carried alongside your original licence and is not valid on its own.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Winnipeg.
Does Thrifty in Winnipeg offer Tolls Cashback if I drive to other provinces?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which can reimburse up to 5% of your total booking value for tolls paid during your hire, even if those tolls are incurred outside Winnipeg.
Since Manitoba has no toll roads, a Thrifty hire used entirely within Winnipeg and the province will not generate any toll charges. However, if your itinerary takes you into Ontario or other regions with toll roads, the Tolls Cashback benefit applies to those charges.
To claim your cashback after returning the Thrifty vehicle in Winnipeg:
- Email [email protected] within 30 days of vehicle return
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
- Use the subject line: Tolls Cashback - followed by your confirmation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to hire from Thrifty in Winnipeg?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire from Thrifty in Winnipeg.
At pickup, Thrifty will place a temporary authorisation hold on your card. For Canada, this hold is typically in the range of CA$ 300 to CA$ 500, though some locations may hold up to approximately CA$ 750 depending on the vehicle class and location policies. This is not a charge; it is a temporary reduction in your available credit that is released after you return the vehicle.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at the Thrifty counter in Winnipeg. Even if you prepaid your booking online, you must still present a physical credit card at pickup.
It is advisable to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on the authorisation.
What are the operating hours for Thrifty locations in Winnipeg?
Thrifty operates several locations in Winnipeg with different hours depending on the site:
- Airport counter at 2000 Wellington Avenue (YWG): open daily 07:00 to 23:59, with late returns accepted until 00:00 to 01:00
- 1577 Erin Street: Monday to Friday 08:00 to 17:30, Saturday and Sunday 09:00 to 17:00
- 10 Hangar Line Road: open daily 09:00 to 17:00
- 2425 McPhillips Street: Monday to Friday 08:00 to 16:30, closed Saturday and Sunday
If you are arriving on a late flight into Winnipeg, the Thrifty airport location at 2000 Wellington Avenue is the most practical option given its extended hours. City centre locations have shorter hours and are not suitable for after-hours pickups.
Hours can change on public holidays, so confirm directly with the Thrifty location before your travel date if your pickup falls on a holiday.
Can I add an additional driver to my Thrifty hire in Winnipeg?
Yes, you can add an additional driver to your Thrifty hire in Winnipeg, either as part of your rate or by paying a fee at the counter.
For Thrifty, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
To add a driver at the Thrifty counter in Winnipeg:
- The additional driver must be present at pickup with their valid driver’s licence
- If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the Thrifty vehicle in Winnipeg, cover may be void and additional charges could apply.
What insurance is included when hiring from Thrifty in Winnipeg?
When hiring from Thrifty in Winnipeg, provincial law in Manitoba requires every vehicle to carry third-party liability cover, which is included by default in your booking through Hola Car Rentals. You can still purchase higher supplementary liability limits at the Thrifty counter if you want additional protection.
For damage to the hire vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability in the event of a collision, theft, or vandalism. Check your booking confirmation to see whether CDW/LDW is included in your rate and whether a deductible applies.
CDW/LDW does not cover third parties, your personal injuries, or your belongings. Common exclusions include prohibited use such as off-road driving, driving under the influence, or use by an unnamed driver.
If you are visiting Winnipeg from outside North America, your booking may also include travel assistance through Terrawind Global Protection, covering medical emergencies and legal assistance. Note that Canadian and U.S. residents do not qualify for this benefit.
What is the Travel Assistance benefit for Thrifty renters in Winnipeg?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or accident while driving your Thrifty hire in Winnipeg or on the road in Manitoba.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Thrifty hire in Winnipeg, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travellers who are not residents of Canada or the United States. Canadian and U.S. residents do not qualify for this cover. Always review your booking confirmation for the exact terms and limits that apply to your itinerary.
Can I return my Thrifty car to a different city after picking it up in Winnipeg?
Yes, one-way hires are possible with Thrifty, but a drop-off fee may apply when you return the vehicle to a location different from where you picked it up in Winnipeg.
The drop-off fee is route-specific and varies based on the destination, vehicle class, and dates. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labelled as amounts due at the destination. It cannot be prepaid.
Cross-border one-way hires, for example returning a Thrifty vehicle picked up in Winnipeg to a U.S. location, may be restricted or carry higher fees. Confirm with the Thrifty counter in Winnipeg before your trip whether cross-border travel is permitted under your specific hire agreement.
If you need to change your drop-off location after booking, be aware that the change may reprice your hire and recalculate any applicable drop-off fee.
What is the fuel policy for Thrifty hires in Winnipeg?
Thrifty hires in Winnipeg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Thrifty hire in Winnipeg:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Winnipeg with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns at the Winnipeg airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge as documentation.
Are there one-way street rules or local driving quirks I should know before driving a Thrifty hire in Winnipeg?
Yes, Winnipeg has a downtown one-way street system that can be disorientating for first-time visitors, and it is worth understanding before setting off in your Thrifty hire.
Downtown Winnipeg operates an extensive one-way grid introduced in the 1950s and expanded in the 1960s. Key patterns include northbound flow on Smith and King Streets and southbound flow on Princess, Donald, Garry, Carlton, and Kennedy Streets. Major arterials such as Portage Avenue, Main Street, Pembina Highway, and St. Mary's Road follow diagonal angles derived from historic fur trade routes and Indigenous trails rather than a standard rectangular grid, which can make navigation less intuitive than in cities like Calgary or Regina.
Additionally, Winnipeg designates four seasonal bike routes each year, active from May through Thanksgiving, where speed limits are reduced to 30 to 40 km/h and some roads may be closed to through traffic or have weekend barricades. These routes include Churchill Drive, Kilkenny and Kings Drive, Lyndale Drive, and Wellington Crescent.
Using a GPS or navigation app is strongly recommended when driving your Thrifty hire in Winnipeg, particularly in the downtown core and near the Exchange District.
What security deposit should I expect when picking up a Thrifty car in Winnipeg?
When picking up your Thrifty hire in Winnipeg, the counter will place a temporary authorisation hold on your credit card as a security deposit. For Canada, this is typically in the range of CA$ 300 to CA$ 500, though some Thrifty locations may hold up to approximately CA$ 750 depending on the vehicle class and specific location policies.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after the hire ends.
To be prepared at the Thrifty counter in Winnipeg:
- Bring a physical major credit card with your name printed on it and sufficient available credit to cover the hold
- Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious
- Bring a backup credit card in your own name in case your primary card is declined
Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Thrifty desk and local policy in Winnipeg.
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