Thrifty Car Hire
in Wilmington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Wilmington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter in Wilmington is located inside the terminal at Wilmington International Airport (ILM), at 1740 Airport Blvd, Wilmington, NC 28405. Because the counter is in-terminal, you can walk directly from baggage claim to the Thrifty desk without needing a shuttle, bus, or train.

Counter hours are 08:00 to 23:59 daily. If you arrive outside those hours, contact Thrifty directly using the number on your booking confirmation for after-hours guidance.

When you arrive, follow the car hire signs inside the terminal to reach the Thrifty desk. Have your booking confirmation, driver's licence, and credit card ready to speed up the process.

To pick up your Thrifty hire in Wilmington, you must present the following physical documents at the counter:

• A valid, original driver’s licence held for at least one year
• A major credit card (Visa or Mastercard accepted) in the main driver’s name, with the name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a Latin or Roman alphabet (such as English, French, Spanish, German, or Italian), it is accepted at the Thrifty Wilmington counter without an International Driving Permit (IDP). However, if your licence uses a non-Roman alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also present a valid IDP alongside your original licence.

All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Thrifty counter in Wilmington.

It depends on the alphabet your licence uses. At the Thrifty counter in Wilmington, a driver’s licence printed in a Latin or Roman alphabet (English, French, Spanish, German, Italian, and similar) is accepted without an International Driving Permit (IDP).

However, if your licence uses a non-Roman alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must carry a valid IDP alongside your original licence when collecting your Thrifty vehicle in Wilmington. The IDP is a translation document only and is not valid on its own without the original licence.

Note that Japanese licence holders require a dealer-certified translation, and South Korean licence holders need an English translation printed on the back of the licence. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

North Carolina uses fully electronic, cashless tolling, so there are no traditional toll booths on any toll roads you may encounter when driving your Thrifty hire from Wilmington. The state operates the NC Quick Pass system, and the roads also accept E-ZPass, SunPass, and Peach Pass transponders.

The main toll roads in North Carolina are the Triangle Expressway (connecting the Raleigh and Durham area) and the Monroe Expressway. Typical costs for a standard 2-axle vehicle range from approximately US$2.66 to US$4.19 per road, depending on the route and payment method. Paying by mail is more expensive than using a prepaid transponder account, which offers roughly a 35% discount off the bill-by-mail rate.

Your Thrifty hire vehicle in Wilmington will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Thrifty will bill the actual toll amount plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

If you plan to use your own transponder, inform the Thrifty agent at the Wilmington counter and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Yes, a young driver surcharge applies to Thrifty hires in Wilmington for drivers between the ages of 20 and 24. The fee is approximately US$25 per hire day and is paid at the counter when you pick up the vehicle.

In North Carolina, the standard minimum age to hire without a surcharge is 25. Drivers aged 20 to 24 can still hire from Thrifty in Wilmington but should budget for this additional daily fee. Drivers under 20 are generally not eligible to hire.

Vehicle class restrictions also apply to younger drivers. Categories such as full-size, premium, luxury, SUV, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are usually available to under-25 renters at the Wilmington location.

The young driver fee is charged locally at the Thrifty counter and is not included in your prepaid booking total.

Thrifty uses a full-to-full fuel policy at its Wilmington location. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

Before leaving the Thrifty counter in Wilmington, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge.

When returning your Thrifty vehicle in Wilmington, refuel within approximately 10 miles of the return location at 1740 Airport Blvd. Keep your fuel receipt showing the date, time, and station address. If you return the car below the recorded starting level, Thrifty will charge you for the fuel shortfall at their refuelling rate, which is typically higher than the retail pump price, plus a service fee.

Thrifty in Wilmington may also offer a prepaid fuel option at the counter. If you accept it, you pay for a full tank upfront and any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the airport before returning.

Yes, all bookings made through Hola Car Rentals, including Thrifty hires in Wilmington, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

North Carolina uses fully cashless tolling, so if you drive on the Triangle Expressway, Monroe Expressway, or any other toll road during your Thrifty hire in Wilmington, you can claim those toll costs back after your trip.

To claim your cashback:

• Email [email protected] within 30 days of returning your Thrifty vehicle in Wilmington
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Thrifty counter, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you pick up your Thrifty hire in Wilmington, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles at Thrifty in Wilmington, typical holds in the United States range from approximately US$300 to US$400, though the exact amount can vary by vehicle class, hire duration, and season. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at the Thrifty Wilmington counter:

• A physical, major credit card (Visa or Mastercard) in the main driver’s name, with the name printed on the card
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the vehicle, Thrifty releases the hold. Your bank or card issuer controls when the funds become available again, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the Wilmington counter.

Wilmington uses a network of one-way street pairs in its city centre, which can be disorienting if you are used to two-way roads. Key examples include 16th and 17th Streets operating as a one-way couplet, and Front and 3rd Streets running one-way in opposite directions for north-south travel. Pay close attention to street signs when navigating your Thrifty hire through downtown Wilmington.

City Centre Connector streets in Wilmington are designed with narrow lanes (9 to 10 feet wide) and on-street parking to encourage slower speeds, with a target of 25 mph. Gateway Corridors are wider (up to 84 feet curb-to-curb) with a posted speed of 25 mph despite a design target of 35 mph. Several routes also cross railway tracks, which can catch first-time visitors off guard.

North Carolina has no congestion charges or emissions zones, so there are no city-centre driving fees to worry about when using your Thrifty vehicle in Wilmington. Standard UK traffic laws apply throughout the area.

Yes, you can add an additional driver to your Thrifty hire in Wilmington, but the additional driver must be present at the counter during collection to show a valid driver’s licence and sign the hire agreement.

For Thrifty in Wilmington, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period. This fee is paid at the Thrifty counter and is not included in your prepaid booking total unless your confirmation explicitly states that an additional driver is included at no charge.

Requirements for the additional driver at the Wilmington counter:

• Valid driver’s licence (and IDP if the licence uses a non-Roman alphabet)
• Must meet the minimum age requirement for the Wilmington location
• Must be present in person to sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the Thrifty vehicle in Wilmington may void cover and result in additional charges.

Yes, one-way hires are possible with Thrifty from Wilmington, but a drop-off fee may apply depending on your return location. This fee is route-specific and varies by destination, vehicle class, and season.

When booking a one-way Thrifty hire from Wilmington, the drop-off fee will be shown under the "To pay at destination" section during checkout and on your booking confirmation. This fee cannot be prepaid and is settled at the Thrifty counter in Wilmington or at the return location.

A few points to note:

• Same-city returns (for example, airport to city centre within Wilmington) often carry no drop-off fee
• Returns to a different city or state typically do incur a one-way fee
• Cross-border one-way hires (for example, driving into another country) may be restricted or require prior approval from Thrifty
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always verify the drop-off fee on your confirmation before collecting your Thrifty vehicle in Wilmington to avoid surprises at the counter.

Thrifty hires in Wilmington include a Collision Damage Waiver (CDW) with a US$0 excess and Third Party Liability Insurance with a US$0 excess at this location, meaning your financial liability for damage to the hire vehicle and for third-party claims is covered with no deductible.

Here is what each cover means for your Thrifty hire in Wilmington:

• CDW covers damage to the hire car from a collision, theft, or vandalism, subject to the terms in your hire agreement
• Third Party Liability (LIS) covers bodily injury and property damage you may cause to other people while driving the Thrifty vehicle in Wilmington

CDW does not cover damage caused by prohibited use such as driving under the influence, off-road use, or unauthorised drivers. It also typically excludes tyres, the undercarriage, and personal belongings.

Always review the hire agreement at the Thrifty counter in Wilmington to confirm the exact cover terms, any exclusions, and whether optional extras such as personal accident insurance are available if you want additional protection.

Most bookings made through Hola Car Rentals, including Thrifty hires in Wilmington, include Travel Assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this cover.

If you are eligible, Travel Assistance covers scenarios that could affect you during your Thrifty hire in Wilmington, such as a medical emergency on the road, a motorway breakdown requiring legal assistance after an accident, or baggage lost by the airline on your way to collect the vehicle.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance during your Wilmington trip, call the 24/7 line at +1 888 980 9992 or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact the assistance line before incurring medical or legal expenses, as prior authorisation may be required for reimbursement.