VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the Thrifty counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which airports in South Carolina have a Thrifty counter?
Thrifty operates at several airports across South Carolina, making it straightforward to pick up your hire close to where you land.
- Charleston International Airport (CHS)
- Columbia Metropolitan Airport (CAE), located at 3018 Aviation Way West, Columbia, SC 29170
- Greenville-Spartanburg International Airport (GSP) in Greer
- Myrtle Beach International Airport (MYR)
- Hilton Head Airport
All confirmed Thrifty locations in South Carolina are airport-based. No city centre or off-airport locations have been confirmed for the state. If you are arriving by air, your Thrifty counter will be at or near the arrivals area of your specific airport. At Charleston International Airport (CHS), hire desks are located at the end of the terminal past baggage claim, and a shuttle service is available. At return, CHS drop-off is on Level 1 of the five-tier parking deck, with covered walkways connecting to the terminal.
Always confirm your exact counter location on your booking confirmation before you travel.
What documents do I need to pick up a Thrifty hire car in South Carolina?
To collect your Thrifty hire in South Carolina, you must present all of the following physical documents at the counter.
- A valid, original driver’s licence (not a digital copy)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and is never valid without your original licence.
Thrifty, like all hire partners in South Carolina, will not accept digital documents. Bring physical originals for everything. Debit and prepaid cards are not accepted for the authorisation hold.
Is there a toll road in South Carolina and how does it work with a Thrifty hire?
Yes, South Carolina has one primary toll road: the Southern Connector, a 16-mile stretch on Interstate 185 connecting I-185 to I-385 near Greenville. If you are driving a Thrifty hire in South Carolina through that corridor, tolls will apply.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system. Payment options include:
- PalPass transponder (electronic, cashless lanes)
- Cash with exact change at certain ramps (Highway 20 and Fork Shoals Road)
- Credit or debit card at mainline plazas (Visa, Mastercard, Amex, Discover; PIN debit not accepted)
Typical car tolls on the Southern Connector range from a minimum of US$0.075 to a maximum of US$3.00 for the full 16-mile route, which incurs two toll points.
Your Thrifty vehicle in South Carolina will include an electronic toll device. At pickup you can enrol in an optional toll programme (typically US$3.95 to US$4.95 per day, capped per hire period) that lets you use electronic lanes without a personal transponder. If you do not enrol and drive through a cashless lane, Thrifty will bill the toll at the highest undiscounted rate plus an administrative fee, which can reach US$15 per toll event.
Can I get cashback on tolls paid during my Thrifty hire in South Carolina?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Thrifty hire in South Carolina.
If you drive the Southern Connector near Greenville or any other toll road during your South Carolina trip, you can claim this benefit after you return the vehicle.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Thrifty vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$14 in tolls on the Southern Connector, you receive US$14 back. If you paid US$40, you receive US$25.
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What extra fees and taxes are added to a Thrifty hire in South Carolina?
When collecting a Thrifty hire in South Carolina, several state and airport fees are added on top of the base rate. These are charged by the state or airport and passed through by Thrifty.
- Hire Surcharge Fee: 2.5% of the hire price, applied to all qualified hires where pickup occurs in South Carolina
- Vehicle Licence Fee: charged on hires of 90 days or less and subject to state and local sales or use tax at the same rate as the hire charge
- Airport Concession Fee Recovery (ACFR) and Customer Facility Charge (CFC): these reimburse Thrifty for fees mandated by the airport authority and vary by airport
- State and local sales tax: approximately 6.5% based on available data, though the exact rate may vary by county
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Thrifty counter in South Carolina. If your confirmation states Taxes and Fees: Included, you should not be billed again for those items locally. If you are, the No Extra Charges© guarantee may apply.
Renting at an off-airport location, if one becomes available, may reduce or eliminate concession-related fees, though no off-airport Thrifty locations are currently confirmed in South Carolina.
What is the minimum age to rent a car from Thrifty in South Carolina?
The minimum age to hire from Thrifty in South Carolina without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the counter.
South Carolina is not one of the states (like New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the standard Thrifty policy applies: 21 is the minimum age, with a daily underage fee for drivers under 25.
Additional restrictions for under-25 drivers hiring from Thrifty in South Carolina include:
- A daily young-renter surcharge of approximately US$13.50 per day plus taxes, with a maximum charge of US$189 plus taxes for the hire
- Restrictions on vehicle classes: premium, luxury, full-size SUV, minivan, convertible, and van categories are typically reserved for drivers 25 and older
- Economy, compact, intermediate, and compact SUV categories are generally available to younger renters
All standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in the main driver’s name for the authorisation, and all required documents. If your licence uses a non-Latin alphabet, an IDP is mandatory.
Does Thrifty in South Carolina charge a fee for additional drivers?
Yes, Thrifty charges an additional driver fee in South Carolina unless your booking confirmation explicitly states that an additional driver is included at no charge.
For Thrifty hires in South Carolina, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid directly at the Thrifty counter at pickup, not prepaid online.
Key rules to bear in mind:
- The additional driver must be present at the Thrifty counter at pickup in South Carolina with a valid driver’s licence
- They must meet the same minimum age requirements as the main driver
- If the additional driver is under 25, a young-renter surcharge may also apply on top of the additional driver fee
- Only drivers listed on the hire agreement are covered by protections such as CDW/LDW
If your Hola Car Rentals confirmation shows Additional Driver: Included, you should not be charged this fee. If Thrifty charges it anyway at the South Carolina counter, keep all paperwork and contact support after the hire ends.
What travel assistance is included with a Thrifty booking in South Carolina?
Most bookings made through Hola Car Rentals for a Thrifty hire in South Carolina include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through South Carolina.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Thrifty hire in South Carolina, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Thrifty hire vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your specific booking confirmation for the exact terms and coverage limits.
Can I pick up a Thrifty car in South Carolina and drop it off in another state?
Yes, one-way hires are generally possible with Thrifty in South Carolina, but a drop-off fee will typically apply when you return the vehicle to a different location than where you picked it up.
The drop-off fee for a Thrifty one-way hire out of South Carolina varies depending on:
- The specific pickup and drop-off cities or airports
- The distance between the two locations
- The vehicle class you select
- The dates and season of your hire
When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the To Pay at Destination section on the rate details page. Review this before confirming your reservation. The fee cannot be prepaid and is settled directly with Thrifty at the South Carolina pickup counter.
Cross-border one-ways, for example from South Carolina into Canada, may be restricted or carry significantly higher fees depending on Thrifty's partner rules. Always verify cross-border permissions on your hire agreement before driving across state or national borders.
If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the hire and alter the drop-off fee.
How does the fuel policy work for a Thrifty hire in South Carolina?
Thrifty hires in South Carolina follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow during your South Carolina hire:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the Thrifty agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the Thrifty vehicle in South Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
If the vehicle was not full at pickup, ask the Thrifty agent to record the exact starting level on the agreement. You only need to return it at that same recorded level.
How much is the security deposit for a Thrifty hire in South Carolina?
When you pick up your Thrifty hire in South Carolina, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount is set by Thrifty at the counter and may be higher for premium or speciality vehicle classes.
Important things to know about the deposit hold:
- It is a temporary authorisation, not a charge, but it reduces your available credit until released
- You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Thrifty in South Carolina
- After you return the vehicle, Thrifty releases the hold, but your bank controls when it reappears on your available credit, which can take up to 15 working days
To prepare, notify your bank of your travel to South Carolina to prevent fraud blocks on the authorisation. Bring a backup credit card in your name in case your primary card is declined. If you prepaid your booking online, a deposit hold is still required at the Thrifty counter.
What insurance options should I consider for a Thrifty hire in South Carolina?
When renting from Thrifty in South Carolina, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving the Thrifty hire in South Carolina. Note that not all U.S. states require hire companies to include state-minimum liability cover, so confirming your liability protection before pickup is strongly recommended.
Key points to check on your booking confirmation:
- Whether CDW/LDW is included and what the deductible amount is
- Whether LIS/SLI is included or needs to be added
- That all drivers who will operate the Thrifty vehicle in South Carolina are listed on the hire agreement, since cover only applies to named drivers
CDW/LDW and LIS/SLI are separate protections and both are recommended for full cover of a Thrifty hire in South Carolina.
What happens if my flight is delayed and I miss my Thrifty pickup time in South Carolina?
If your flight is delayed and you arrive later than your scheduled Thrifty pickup time in South Carolina, the hire company will generally hold your booking for up to 24 hours from the original pickup time, provided you arrive during the counter's opening hours.
Here is what to expect:
- Delays of less than 24 hours: your Thrifty reservation in South Carolina should be held. Make sure you arrive while the counter is open, as after-hours availability varies by location
- Delays of more than 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
If you arrive significantly late and the Thrifty counter in South Carolina has closed, check your booking confirmation for after-hours instructions or contact the number listed on your rental agreement. Counter hours at South Carolina airports are not published in advance, so confirming hours directly with Thrifty before your travel date is advisable.
To avoid losing your booking, always notify support promptly if a delay exceeds or is expected to exceed 24 hours.
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