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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 6 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 6 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 6 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 5 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 4 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 4 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 3 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 yesterday
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 yesterday
"Perfect!"
Graham Dopheide
Graham Dopheide
5 yesterday
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 23 hours ago
"Excellent price"

About hiring a car with Thrifty in Brickell

Discover the convenience of car hire in Brickell with Thrifty, where you can explore this vibrant neighbourhood with ease. Compare prices from trusted rental brands in one search, ensuring you get the best deal for your needs. Our transparent all-inclusive pricing means taxes, fees, and protections are part of the package, so there are no surprises when you reach the counter. Rated highly by thousands of travellers worldwide, our service guarantees satisfaction. Whether you're heading to the bustling shops or the scenic bayside, Thrifty has the perfect vehicle for your journey. Book now to secure your car and enjoy the freedom of exploring Brickell at your own pace.

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Brickell include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Brickell, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Brickell.

Will I face unexpected charges at the Thrifty counter in Brickell when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter in Brickell?

The Thrifty counter in Brickell is located at 848 Brickell Ave, Suite 203, Miami, FL 33131. This is a city centre (off-airport) location, separate from the Thrifty facility at Miami International Airport (MIA).

Because this Thrifty location is off-airport, it is a good option if you are already staying in Brickell or downtown Miami and do not need a car from the moment you land. Picking up here instead of at MIA typically means shorter queues and no airport facility surcharges, which can reduce your daily rate by roughly 10 to 20 per cent.

Before heading to the counter, confirm the current operating hours directly with Thrifty, as hours for city locations can differ from airport counters and may vary on holidays.

Is it cheaper to pick up a Thrifty hire in Brickell than at Miami Airport?

Yes, picking up a Thrifty hire at the Brickell location is generally cheaper than picking up at Miami International Airport (MIA).

Airport hires include mandatory airport concession fees and customer facility charges that off-airport locations like the Thrifty counter in Brickell do not carry. These airport-specific surcharges can add roughly US$5 to US$12 per day on top of the base rate, and the base rate itself is often 10 to 20 per cent lower at off-airport locations.

The Brickell pickup makes the most sense if you:

  • Plan to spend your first day or two in Brickell or downtown Miami without needing a car
  • Want to avoid airport queues after a long flight
  • Are staying in or near Brickell and only need a car for day trips

If you need a vehicle the moment you land, the MIA airport location may be more convenient despite the higher fees. Check your booking confirmation for the exact taxes and fees applicable to each pickup location before deciding.

Are there toll roads near Brickell that will affect my Thrifty hire?

Yes, toll roads are common on routes out of Brickell, and almost all of them are fully cashless, meaning there are no cash booths.

When driving from Brickell, you are likely to encounter tolls on routes such as the Florida Turnpike, I-95 Express lanes, and causeways toward Miami Beach. Navigation apps often route drivers onto these toll roads by default, so unexpected charges are common for first-time visitors.

Your Thrifty hire vehicle comes equipped with an electronic toll device or a plate-based billing system. At the Thrifty counter in Brickell you have two options:

  • Purchase an unlimited toll package (approximately US$13.99 per day or US$69.95 per week for Thrifty)
  • Decline the package and pay per use, in which case Thrifty will charge the actual toll amount plus administrative fees to your credit card, sometimes days or weeks after the hire ends

If you plan to use your own visitor toll pass, inform the Thrifty agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.

Does Hola Car Rentals offer toll cashback for Thrifty hires in Brickell?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your Thrifty hire in Brickell.

Given that Miami-area routes from Brickell, including the Florida Turnpike and I-95 Express lanes, are almost entirely cashless and can cost US$5 to US$20 per day, this benefit can add up meaningfully over a multi-day hire.

To claim your cashback after returning your Thrifty vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals booking confirmation, the Thrifty hire agreement, and a toll receipt or invoice showing the charges

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after your Brickell hire ends.

What documents do I need to pick up my Thrifty hire in Brickell?

To pick up your Thrifty hire in Brickell, you must present the following physical documents at the counter:

  • A valid, original driver’s licence (not a digital copy)
  • A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital versions shown on a phone are not accepted at the Thrifty counter in Brickell. Debit cards and prepaid cards are not accepted for the authorisation hold.

How does the security deposit work for a Thrifty hire in Brickell?

When you pick up your Thrifty hire in Brickell, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and Thrifty's policies at the Brickell location. Premium or larger vehicles may carry higher holds.

Key things to know:

  • Only a major credit card with the driver’s name printed on the card is accepted for the deposit; debit and prepaid cards are not accepted
  • The card must be in the main driver’s name
  • After you return the vehicle, the hold is released, but your bank controls how quickly it appears back in your available credit, which can take up to 15 business days
  • Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving at the Thrifty counter in Brickell to avoid fraud blocks on the authorisation.

Is there a young driver surcharge for under-25 renters at Thrifty in Brickell?

Yes, Thrifty in Brickell applies a young-renter surcharge for drivers aged 21 to 24. The minimum age to hire without an additional fee is 25.

For Thrifty, the young-renter surcharge is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for longer hires. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions for under-25 drivers at the Brickell location include:

  • Most vehicle classes are restricted to renters aged 25 and older, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories
  • Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
  • A valid driver’s licence and a major credit card in the driver’s name are still required regardless of age

Florida does not have a state law requiring rentals to drivers under 21, so the minimum age at the Thrifty Brickell counter is 21. If you are under 25, budget for the daily surcharge when planning your hire costs.

Can I add an additional driver to my Thrifty hire in Brickell?

Yes, you can add an additional driver to your Thrifty hire in Brickell, either at no cost if your rate includes it or for a daily fee if it does not.

For Thrifty, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the Brickell counter.

Requirements for adding a driver at the Thrifty counter in Brickell:

  • The additional driver must be present at pickup with a valid, physical driver’s licence
  • If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
  • The additional driver must meet the minimum age requirement; drivers aged 21 to 24 may be subject to a young-renter surcharge
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Thrifty hire agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage, so always add every driver at the Brickell counter before leaving.

What driving challenges should I expect in Brickell with a Thrifty hire?

Driving a Thrifty hire in Brickell presents a few challenges that differ from typical U.S. urban driving and can catch first-time visitors off guard.

  • Multi-lane one-way streets: Brickell features several three-lane one-way arterials, including sections of Brickell Avenue itself, where traffic moves at high speed. Merging and turning require quick decisions.
  • I-95 ramps and toll interchanges: Routes out of Brickell toward Miami Beach or the Florida Keys quickly funnel onto fully electronic toll roads with no cash option. Navigation apps default to these routes, so unexpected toll charges are common.
  • Off-grid street layout nearby: The Roads neighbourhood just west of Brickell sits at a 45-degree angle to Miami's standard grid, and street names change abruptly, which can disorient drivers relying on GPS.
  • Aggressive merging culture: Wide lanes on Brickell Avenue and surrounding expressway ramps encourage higher speeds than most urban environments, which can feel intense if you are accustomed to slower city driving.

For your Thrifty hire in Brickell, a compact or intermediate vehicle is easier to manoeuvre on narrow side streets and in dense traffic than a larger SUV. Keep your toll device active or enrol in Thrifty's toll programme before leaving the counter to avoid surprise charges on cashless expressways.

Can I return my Thrifty hire in Brickell to Miami Airport instead?

Yes, it is possible to pick up your Thrifty hire in Brickell and return it to Miami International Airport (MIA), but whether a one-way drop-off fee applies depends on the specific route and rate you book.

For many same-city routes between a downtown location and the corresponding airport, hire companies do not charge a drop-off fee. However, this is not guaranteed, and the fee structure depends on Thrifty's policies for that specific Brickell-to-MIA route at the time of booking.

How to check before you book:

  • During checkout, select Brickell as your pickup location and MIA as your return location
  • Review the rate details page for a line labelled Drop-Off Fee under the To Pay at Destination section
  • If no fee appears, the route does not carry a one-way surcharge for that booking

If you change your return location after booking, the hire may reprice and a drop-off fee could be added. Always confirm the return location with Thrifty at the Brickell counter before driving away to avoid surprises at drop-off.

What fuel policy applies to Thrifty hires in Brickell?

Thrifty hires in Brickell follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return:

  • At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in Brickell or at MIA below the recorded starting level, you may be charged for the fuel shortfall at Thrifty's refuelling rate, which is typically higher than pump price, plus a refuelling service fee.

Some Thrifty counter locations offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

Is insurance included in my Thrifty booking in Brickell?

Whether insurance is included in your Thrifty booking in Brickell depends on the rate plan you selected. Check your booking confirmation for the specific coverages listed.

The two main protections to look for are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle. A deductible may still apply unless your confirmation states zero deductible.
  • Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving. In Florida, state-minimum liability is not always automatically included, so confirm this on your Thrifty hire agreement in Brickell.

CDW and LDW do not cover third parties; they only protect the hire vehicle itself. Likewise, liability cover does not cover damage to the Thrifty car. You need both for comprehensive protection.

Common exclusions regardless of cover include prohibited use such as driving under the influence, off-road use, and drivers not listed on the Thrifty hire agreement. Always add every driver at the Brickell counter before departing.

Does my Thrifty booking in Brickell include travel assistance?

Yes, most Hola Car Rentals bookings, including Thrifty hires in Brickell, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the cover typically includes:

  • Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you experience a medical emergency or accident whilst driving your Thrifty hire in Brickell or on surrounding Miami expressways, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day:

  • Call toll-free or collect: +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and terms applicable to your Thrifty hire in Brickell.

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